Full-sized fridge, microwave, oven, stovetop

Reviews of Apartments Melbourne Domain - CBD Paris End

4.5 out of 5
Apartments Melbourne Domain - CBD Paris End
27 Little Collins Street, Melbourne, VIC

Reviews

8.0

Very good

Rating 10 - Excellent. 222 out of 643 reviews" "
Rating 8 - Good. 273 out of 643 reviews" "
Rating 6 - Okay. 72 out of 643 reviews" "
Rating 4 - Poor. 48 out of 643 reviews" "
Rating 2 - Terrible. 28 out of 643 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Helen

Liked: Cleanliness, room comfort
It was in a great spot, with great views & a comfortable room
Stayed 1 night in Mar 2020

6/10 Okay

PP, Melbourne

Business traveller, Travelled with partner
Disliked: Cleanliness
Pro’s: Easy check in, comfy bed, clean sinks and toilet Cons: couch leather torn and literally falling apart on the floor, shower faucet metal breaking off, not enough soap/shampoo provided for length of stay for two people
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay and lovely location at the top end of the CBD. The views were sensational and the staff were excellent. The apartment was very clean and had everything we needed for a long stay. Would recommend this hotel.
Stayed 1 night in Mar 2020
Response from Anais on 16 Mar 2020
Hi There Thanks for sharing your experience! We are glad that you spent a great time with Apartments Melbourne Domain!

8/10 Good

RON

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020
Response from Anais on 16 Mar 2020
Hi Ron, Thanks for scoring us! It seems you had a great time with Apartments Melbourne Domain :) See you soon!

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location on top of the Sheraton building. Nice clean apartment with lovely views of the cbd and park lands. Staff are friendly and very helpful. I would recommend.
Stayed 1 night in Feb 2020
Response from Anais on 16 Mar 2020
Hi There Thanks for your great feedback. We are happy that you spent a great time with Apartments Melbourne Domain and loved the apartment.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Disappointed due to poor maintenance & detail
Check-in process was difficult. Was advised prior to check-in that I'd receive information on the day if arrival and I didn't. Had to call the reception to find out how to check in. The room could have been very nice but was let down by poor maintenance and poor attention to detail. Eg dining chair was wonky, carpets were severely stained, balcony paint was flakey, not enough towels, obvious marks/damage on walls, leaking shower, non-working sink plug. Good location but that is probably all that's going for it.
Stayed 2 nights in Feb 2020
Response from Anais on 2 Mar 2020
Hello, Thanks for your feedback. Could you please call our reception to let us know in which room you stayed so we can check the maintenance issues as nothing has been reported to us so far. Regarding the check-in, we send the email with the code to pick up your keys at 2pm, when the room is ready and the key loaded. Happy to read that you had assistance from reception team anyway and good to hear you enjoyed the location.

10/10 Excellent

Syd, Perth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice, clean and modern. convenient location and part of the Sheraton hotel building
Stayed 4 nights in Feb 2020
Response from Anais on 2 Mar 2020
Hi Syd Thanks for your feedback. Glad you had a great stay with us:)

4/10 Poor

Hedy

Travelled with partner
Disliked: Staff & service
The shower was very poor. Could not get the shower head to stay in correct position and the shower leaked which flooded the floor. Pillows on bed are poor quality and could not sleep.
Stayed 1 night in Feb 2020
Response from Anais on 24 Feb 2020
Hello Hedy Thanks for your feedback. You should report us those issues while you were still with us so we would send the handyman to fix that. I hope you still enjoyed your stay and especially the great city views.

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2020
Response from Anais on 24 Feb 2020
Hi There Thanks for scoring us. It looks like you had a great time with Apartments Melbourne Domain :)

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service from friendly staff. The apartment was on top of the Sheraton building in the Paris end of collins st. Perfectly located. The apartment was super clean and well equipped. i would definitely recommend.
Stayed 1 night in Feb 2020
Response from Anais on 19 Feb 2020
Hi There Thanks for your feedback. Great to see that you had a good time with Apartments Melbourne Domain. Hope to have you back soon!

4/10 Poor

Caio, Sydney, Australia

Travelled with family and small children, Business traveller
Disliked: Cleanliness
Very disappointing place and terribly maintained. It was incredibly dirty when we arrived; the bathroom sink was blocked with so much hair it was disgusting. Mid term cleaning didn't happen (even though I had scheduled and even had email to confirm). Aircon only available in the living room, making the summer nights almost unbearable. Their website mentions cable TV in the unit, which is a lie. Only one key/fob is made available, which is horrible for someone travelling with family and working.
Stayed 11 nights in Jan 2020
Response from Anais on 19 Feb 2020
Hi Caio We didn't receive any complaint from you regarding cleaning issue otherwise we would send back the housekeepers straight way like we did when you notified us about the sink blocked. We sent our handyman who fixed it. We proposed you a date for the mid term cleaning that you have refused (we have emails in records). Regarding the aircon, this is how the 1 bedroom apartments are in this building. Our maintenance person also checks the TV with you and it was working properly. Please don't hesitate to contact us if you want to discuss further

4/10 Poor

Verified traveller

Stayed 7 nights in Jan 2020
Response from Anais on 19 Feb 2020
Hi Please don't hesitate to leave your feedback so we can understand better what we could improve in your next stay. Thanks

8/10 Good

Alex

Disliked: Staff & service
Overall great view
Location wise Fantastic. Staying for 2 nights we were short of 2 more towels and had no face washers. Cleanliness...acceptable.
Stayed 2 nights in Jan 2020
Response from Anais on 20 Jan 2020
Hi Alex Thanks for the feedback. Please don't hesitate to contact our office next time and if you need any extra towels we will send our staff member to bring it to you. Happy to see that you enjoyed to stay with Apartments Melbourne Domain.

8/10 Good

Thi Minh Hoang

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Anais on 15 Jan 2020
Hi Thi Great to see that you enjoyed to stay with Apartments Melbourne Domain!

8/10 Good

Rae, Brisbane

Travelled with partner
Disliked: Property conditions & facilities
Property was run down. Bed was very uncomfortable and it got to the point where the couch was more bearable to sleep on. Despite these things, the property is convenient to catch public transport and sight see.
Stayed 4 nights in Jan 2020
Response from Anais on 15 Jan 2020
Hi Rae Thanks for the feedback. We have checked the apartment where you stayed and no matter was found, no issue with be neither. Please don't hesitate to contact us if you want to give us more details. Thanks

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2019
Response from Anais on 15 Jan 2020
Hello Thanks for scoring us! It looks like you spent a great time with Apartments Melbourne Domain. Hope to see you soon

10/10 Excellent

Mike, Warrnambool

Travelled with partner
Liked: Cleanliness, amenities
Apartment experience, great views of the city and New Year fireworks, especially in easterly and westerly positioned apartments, location for cricket at the MCG and proximity to central city are all excellent features. Pedantic but, frypan was unusable, TV sound was poor echoing off the wall behind, and the remote was barely functional. Items which in apartment preparation are easily overlooked.
Stayed 8 nights in Dec 2019
Response from Anais on 6 Jan 2020
Hello Mike Thanks for sharing your experience. We love to have our guests happy :) See you next time

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for the Princess theatre
Stayed 2 nights in Dec 2019
Response from Anais on 6 Jan 2020
Hi There Thanks for scoring us. It looks you had a great stay! See you soon

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location, in the heart of the CBD and close to several tram stops
Stayed 10 nights in Dec 2019
Response from Anais on 6 Jan 2020
Hello Thanks for your feedback. We are happy to see that you enjoyed your time with us!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not habitable. Very dissalointed about the accomodation so moved to another apartmwnt
Stayed 8 nights in Dec 2019
Response from Anais on 6 Jan 2020
Hello, Can you please be more specific about the issue you get? Anyway, happy to see that we have reallocated you.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Apartment felt safe and secure and handy to trams and all other amenities .
Stayed 9 nights in Dec 2019
Response from Anais on 6 Jan 2020
Hello Thanks for sharing your experience! Glad you enjoyed your stay with Apartments Melbourne Domain! See you soon

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location and views. Recommended parking location was a bit of a problem, they were not open at all times - but this is not the accommodations issue.
Stayed 6 nights in Dec 2019
Response from Anais on 6 Jan 2020
Hello Thanks for the nice review! We love to keep our guest happy :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2019
Response from Anais on 6 Jan 2020
Thanks for scoring us :) It looks that you had a great stay!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2019
Response from Anais on 6 Jan 2020
Hi! Thanks for the nice score! good to hear that you enjoy your stay with Apartments Melbourne Domain!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Anais on 3 Jan 2020
Hello, Thanks for scoring us Good to see that you get a great time with Apartments Melbourne Domain!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Adequate for the night - could do with a little maintenance
Stayed 2 nights in Dec 2019
Response from Anais on 3 Jan 2020
Hi There Thanks for the feedback. Nice to hear that you enjoyed your stay.

6/10 Okay

Verified traveller

Stayed 3 nights in Dec 2019
Response from Anais on 3 Jan 2020
Hi There, Please don't hesitate to let us know a it more about your experience :) We constantly try to improve our service but it's a bit hard with no comment. Thanks

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Great location to the Princess Theatre and CBD.modern apartments but could have been better maintained.
Stayed 2 nights in Dec 2019
Response from Anais on 3 Jan 2020
Hi There Thanks for the feedback. We took your comment seriously and made some improvement to the room. Happy to hear that you enjoyed your stay overall.

6/10 Okay

Verified traveller

Stayed 4 nights in Nov 2019
Response from Anais on 3 Jan 2020
Hi Thanks for scoring us. Our staff is working hard to keep our guests happy but it's hard to understand which improvement can be done without any comment. Please don't hesitate to contact us if you want to leave us any feedback

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
I loved that there was a tiny little balcony that you could go out onto. Most of the place was in good condition however. When it came to the kitchen, there weren’t enough pots and pans to make a proper meal for yourself, there was no toaster which was strange! There were stains covering the carpet. Other then that we were happy to stay there.
Stayed 2 nights in Nov 2019
Response from Anais on 6 Jan 2020
Hi There Thanks for the feedback, we have added crockery needed. Thanks for letting us know. Happy to know that you enjoyed the apartment :) See you soon

8/10 Good

Verified traveller

Liked: Amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Anais on 20 Nov 2019
Hi! Thanks for scoring us! It looks like you spent a nice stay with Apartments Melbourne Domain! Great to know :)

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in the paris end of Melbourne. Living area was spacious and the balcony a bonus. Bed was comfortable. Kitchen amenities clean and sufficient for a short stay. I would definitely stay here again.
Stayed 2 nights in Nov 2019
Response from Anais on 19 Nov 2019
Hello Thanks for sharing your experience. We loved to hear our guests enjoyed their stay in our apartments. See you soon

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
A lot of maintenance needed. Two of the lights in the kitchen didn't work, the Wifi wasn't working (I had to call and they said this was being looked into - but it was never fixed in my week there and they should have communicated that the wifi wasn't working), the shower leaked water onto the bathroom floor and the front door lock had an issue where I had to spend a couple of minutes each day trying to get it to lock.
Stayed 5 nights in Nov 2019
Response from Anais on 18 Nov 2019
Hello Sorry to hear about the issue you get. We have reported the WiFi issue to the internet supplier straight away after you reported, unfortunately they took couple of days to fix it. We have fixed the maintenance issues reported too. Thanks for letting us know and sorry to hear about the inconvenience you get. We hope you still enjoyed the comfort of the apartment, the great views and amazing location.

10/10 Excellent

Verified traveller

Business traveller
Liked: Amenities, property conditions & facilities
Modern, clean and spacious apartment right in the centre. Close to shops, restaurants and free tram transport around the CBD. It was a quiet apartment with awesome views. I will be back next time I am in Melbourne.
Stayed 5 nights in Nov 2019
Response from Anais on 18 Nov 2019
Hi There Thanks for sharing your experience with us. Happy to know that you had a lovely stay with Apartments Melbourne Domain CBD. See you in your next trip :)

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
They didn’t respond to requests and then offer to fix tv when we were there. We turned up and they didn’t .
Stayed 8 nights in Oct 2019
Response from Anais on 13 Nov 2019
Hello Please note that the entire building get an issue with the channels connection which has been fixed within 24 hours. We are sorry about the inconvenience caused however, this issue was unfortunately out of our control and building management fixed it in a very short time.

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 6 nights in Oct 2019
Response from Anais on 13 Nov 2019
Hi There Thanks for scoring us. Nice to see you spent a great stay with Apartments Melbourne Domain ;)

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, beautiful views, and ample space for a family of five.
Stayed 1 night in Oct 2019
Response from Anais on 13 Nov 2019
Hello, Thanks for this nice comment. We love to hear our guests enjoyed their stay with us! See you soon

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice, relatively cheap place to stay with an easy walk to shopping areas, theatres and hospitals. There was also trams and a station nearby, with cafes close by for breakfast. Missing a few random things like a shower shelf and DVD player, but overall pretty decent. Shower pressure was amazing. Will be staying there again in the coming weeks.
Stayed 4 nights in Oct 2019
Response from Anais on 4 Nov 2019
Hello Thanks for the great feedback! Glad to see you enjoyed your stay with us :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Anais on 31 Oct 2019
Hi There Thanks for scoring us! It seems you spent a lovely time with Apartments Melbourne Domain. See you soon

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Staff & service
We booked for 4 people had to request more sheets, doonas pillows & towels. Had no kettle requested one and never got delivered. No where to store bags prior to plane departure.
Stayed 2 nights in Oct 2019
Response from Anais on 28 Oct 2019
Hello Can you please let us know in which apartment you stayed as we do not have any records of this? All our apartments are fully equipped including kettle and of course, all beds have full linen, doonas and pillows. We also put additional ones in bedrooms wardrobes.

4/10 Poor

Faisal

Disliked: Room comfort
Stayed 2 nights in Oct 2019
Response from Anais on 28 Oct 2019
Hi Faisal, Thanks for scoring us. Please don;t hesitate to leave a comment so we can understand what wasn't as expected during your stay. Our staff is working hard to keep our guests happy but it's hard to understand your mark if we don't know what disappointed you. We hope you enjoyed the nice views and location!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and central with good views. Would stay again.
Stayed 2 nights in Oct 2019
Response from Anais on 28 Oct 2019
Hello Thanks for your feedback. Happy to know you enjoyed your stay ;)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Anais on 23 Oct 2019
Hi There Thanks for scoring us. We're happy to see you enjoyed your stay with Apartments Melbourne Domain :)

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The properties location & facilies were perfect for our stay. We didn't have any concerns
Stayed 1 night in Oct 2019
Response from Anais on 23 Oct 2019
Hello Thanks for sharing your experience! Glad to hear you spent a great time in our apartment! Hope to see you back!

6/10 Okay

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Great location but in need of an upgrade.
This property is in a great location, but it did have some problems. There was only a 9 to 4pm access to speak to someone about anything. There was only one key provided. Apparently the second one was missing. The front door didn't snib locked as their documentation said. There were often people hanging around outside the main entrance in the laneway, who got in when others opened the doors. This felt uncomfortable. Generally, the apartment wasn't very clean. It was in need of a makeover. The stovetop was filthy. The website doesn't fully detail what is provided and with limited access to talk to someone, it was hard to find out. The shower leaked all over the bathroom floor every time it was used. There was scratched and stripped off paint on several walls. One of the bedroom windows wouldn't close so freezing air filled the apartment and we couldn't get the heating to work. We ended up stuffing a pillow into it. As this happened at night, there was no one to call. The lounge area is nothing like what it looks like on the website, it is cramped and awkward with no carpet or coffee table and one tiny couch and chair literally facing the kitchen bench and tv less than a metre away. This is fine for one person but not for more. There were plenty of cupboards and the kitchen was good with a full size fridge and freezer. The best was the views, which were amazing, and the location, which made every activity easy with trams and trains literally around the corner.
Stayed 1 night in Oct 2019
Response from Anais on 23 Oct 2019
Hi Amanda Thanks for your feedback. Please note our reception is open from 9am to 6pm and after office hours, the reception phone number is redirected to an after-hours manager so we are reachable 24h/7. I'm sorry to hear the layout was not as you expected but all our apartments are fully furnished with everything you would need during your stay. If something is missing, please don't hesitate to call us and we always do our best to satisfy your enquiries. Happy to read that you loved the location and amazing city view!

2/10 Terrible

Verified traveller

Stayed 3 nights in Oct 2019
Response from Anais on 16 Oct 2019
Hi There We are working hard to keep our guests happy so please, feel free to contact us to let us know why your stay wasn't as expected so we can improve this part.Thanks

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Parking was expensive. Initially hard to find.
Stayed 2 nights in Oct 2019
Response from Anais on 16 Oct 2019
Hi There. Thanks for your feed back. Happy to see you spent a nice stay with us. We don't have car park so we usually recommend the car park just next door which is a public car park. We unfortunately don't make the price for this :)

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well located for what we were doing in Melbourne which was going to harry potter. great access to restaurants and the free trams
Stayed 5 nights in Oct 2019
Response from Anais on 16 Oct 2019
Hi! Happy to read you enjoyed your stay with Apartments Melbourne CBD See you next time ;)

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities
It was very convenient for my requirements. It wasn’t as easy to gain entry the first night as I would have liked
Stayed 3 nights in Oct 2019
Response from Anais on 16 Oct 2019
Hi There Thanks for sharing your experience! Great to hear you spent a good time in our apartment!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay
Well located & very quiet. All the amenities that I needed. I would certainly stay there again.
Stayed 4 nights in Sep 2019
Response from Anais on 16 Oct 2019
Hi Micheal Thanks for your feed back. We are glad to see you had a great stay with us and enjoy this quiet place in the heart of CBD :) See you soon