Executive Three Bedroom Two Bathroom Penthouse

Reviews of ACD Apartments

4.5 out of 5
ACD Apartments
7 Caravel Lane, Docklands, VIC

Reviews

8.6

Excellent

Rating 10 - Excellent. 396 out of 813 reviews" "
Rating 8 - Good. 274 out of 813 reviews" "
Rating 6 - Okay. 85 out of 813 reviews" "
Rating 4 - Poor. 35 out of 813 reviews" "
Rating 2 - Terrible. 23 out of 813 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Ryan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good location close to everything in the docklands. Our hotel room was large which was good for family with 2 kids.
Stayed 1 night in Mar 2024
Response from acd on 5 Mar 2024
Dear Ryan, Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable. We hope to welcome you back soon! Best regards, ACD Apartments

10/10 Excellent

Zachary

Liked: Cleanliness, property conditions & facilities
Response from acd on 22 Feb 2024
Dear Zachary, Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable.We hope to welcome you back soon! Best regards, ACD Apartments

6/10 Okay

Adrian

Travelled with family and small children
The couches were really old and the apartment did not look anything like the photos in the executive suite. It was really old and was not clean. Was not happy with it but had not choice as had already paid for it.
Stayed 5 nights in Dec 2023

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Britt

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Kylie

Disliked: Cleanliness
Stayed for 5 nights. Short stroll to shops and tram however when we walked into the property I immediately noticed that the walls and cupboards were not clean. Inches of dust was found behind the bedroom door. Sheets and quilt did not feel clean. Blood stains on the mattress protector could be seen through the sheets. Towels smelt like urine. Tried to contact reception to advise however no one answered the phone. The range hood in the kitchen had grease dripping from it. There were no teaspoons. The front door lock was loose which was difficult to open and close. Roller blinds were ripped/damaged. I would never stay or recommend this apartment to anyone.
Stayed 5 nights in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
We were late checking in, service was excellent. Location was great, apartment was clean and tidy.
Stayed 3 nights in Nov 2023

10/10 Excellent

Tim

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent check in service Very clean and good furnishings
Stayed 2 nights in Nov 2023

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very easy to get too and view from our apartment was fantastic. Penty of space in the apartment very comfortable
Stayed 1 night in Nov 2023

6/10 Okay

Too Xiao

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The apartment floor is not clean.
Stayed 6 nights in Nov 2023

8/10 Good

Rob

Travelled with group
Liked: Cleanliness, amenities
Great location Carpets pretty bad however , really should be replaced Otherwise good place
Stayed 1 night in Nov 2023
Response from acd on 16 Nov 2023
Dear Rob, Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable. Apologies for the inconvenience. We hope to welcome you back soon! Best regards, ACD Apartments

4/10 Poor

jessica

Liked: Cleanliness, room comfort
Terrible communication
Emailed that I wanted car parking until 6pm and they replied that we had free of charge parking. When we arrived they informed us we couldn't park as long as needed and they just replied to the email without reading it communication really needs improvement
Stayed 2 nights in Nov 2023

8/10 Good

Jacinta

Travelled with group
Liked: Cleanliness, room comfort
Great spot nice view but annoying night noise
Great spot and nice views. Noise at night above main bathroom and 2nd bedroom annoying drone machine noise and noisy water pipes Close to nice restaurants
Stayed 2 nights in Nov 2023
Response from acd on 14 Nov 2023
Dear Jacinta,Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable.We hope to welcome you back soon!Best regards, ACD Apartments

4/10 Poor

Philip

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
the area around is nice and short walks to victoria market and river. the place was not cleaned prior to us moving in and very noticeable. also, the floor under the carpet was damaged probably leading to some smell due to leakage? it was cheap compared to what i was looking in and around the area. wouldnt recommend without cleaning as there were food marks and stuff laminated on the door wedges.
Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023
Response from acd on 1 Nov 2023
Thank you Dear for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable.We hope to welcome you back soon! Best regards, ACD Apartments

10/10 Excellent

Hugo De la

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
One of the most beautiful places is amazing
Stayed 4 nights in Oct 2023
Response from acd on 30 Oct 2023
Dear Hugo, Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable.We hope to welcome you back soon! Best regards, ACD Apartments

8/10 Good

Sussan

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Booked for 4 and insufficient cutlery and crockery for our stay. Not very clean in unit but bedding was clean. Needs modernizing...
Stayed 2 nights in Oct 2023

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property with fantastic views. Close to everything and easy to park. Secure parking made our lives easy as we were in and out a lot.
Stayed 3 nights in Oct 2023
Response from acd on 23 Oct 2023
Dear Natalie, Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable. We have taken your feedback into account and would be implementing that right away.We hope to welcome you back soon! Best regards, ACD Apartments

8/10 Good

Seok

Stayed 2 nights in Oct 2023
Response from acd on 9 Nov 2023
Dear Seok,Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable.We hope to welcome you back soon!Best regards, ACD Apartments

6/10 Okay

Yashar

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
There were drink marks on bedside tables and blood stains from previous meat in freezer, the floor was dusty and hadn’t been mopped . The bed sheets were clean
Stayed 4 nights in Oct 2023

10/10 Excellent

Jonathan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Overall excellent in all aspects that was required to make our stay very enjoyable , it was a last minute look up but turned out great.
Stayed 3 nights in Sep 2023
Response from acd on 12 Oct 2023
Dear Jonathan, Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable.We hope to welcome you back soon! Best regards, ACD Apartments

10/10 Excellent

DM

Liked: Cleanliness, room comfort
Stayed 8 nights in Sep 2023
Response from acd on 5 Oct 2023
Dear DM, Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable.We hope to welcome you back soon! Best regards, ACD Apartments

10/10 Excellent

Nadine

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023
Response from acd on 22 Sept 2023
Dear Nadine, Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable.We hope to welcome you back soon! Best regards, ACD Apartments

10/10 Excellent

Brett

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from acd on 11 Sept 2023
Thank you so much for your kind review.We hope to see you soon Kind Regards,ACD Apartments

4/10 Poor

peter

Travelled with family and small children
Disliked: Property conditions & facilities
Location and parking great, but apartment needed maintenance. Door lock to balcony broken, windows wouldn’t seal properly and power outlet in second bedroom was hanging off the wall. Not very safe considering kids were sleeping there! Disappointed, as the apartment is a nice design and location.
Stayed 2 nights in Aug 2023
Response from acd on 11 Sept 2023
Dear [Reviewer's Name],Thank you for your review. We're pleased to hear you enjoyed our location and parking, and we apologize for the maintenance issues you encountered; rest assured, we're addressing them promptly.Kind Regards,ACD Apartments

6/10 Okay

Andy

Travelled with family, Business traveller
Disliked: Cleanliness
The staff at the front desk were very helpful and let us check-in early which was great as I had a work function to attend. The apartment was spacious but fairly run down, with lots of stains on carpets, dirty walls, broken draws, etc. The main issue is the lack of cleaning, the apartment was really dirty with the previous guests toenail clippings still on the bathroom floor and hair and dirt on the floors throughout the apartment. There were 2 vacuum cleaners in the covered which were both completely clogged with dirt and had no suction. We unclogged and cleaned these ourselves and then vacuumed the apartment and it only took about 10-15 minutes. Not sure why the 'cleaning staff' can't do the job themselves - it was pretty disgusting.
Stayed 2 nights in Aug 2023
Response from acd on 11 Sept 2023
We're pleased to have accommodated your early check-in request, but we apologize for the cleanliness issues you encountered. Rest assured, your feedback is invaluable, and we'll work to ensure a higher standard of cleanliness for future guests. Kind Regards, ACD Apartments

10/10 Excellent

alexandra

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
nice view
Stayed 1 night in Jul 2023
Response from acd on 11 Aug 2023
Dear Alexandra, Thank you for your kind review! We're thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable. We hope to welcome you back soon! Best regards, ACD Apartments

10/10 Excellent

Antonio

Stayed 2 nights in Jul 2023
Response from acd on 18 Aug 2023
Dear Antonio, Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable.We hope to welcome you back soon! Best regards, ACD Apartments

6/10 Okay

Jonathan

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Not as described. Very small for five people. Advert vastly different to actual accommodation.
Stayed 2 nights in Jul 2023
Response from acd on 11 Sept 2023
We apologize for the discrepancy in the description. Your feedback is important, and we'll strive to align our listings more accurately with the actual accommodations.'Kind Regards,ACD Apartments

10/10 Excellent

Jordan

Travelled with family
Liked: Cleanliness, property conditions & facilities
We stayed in a 3 bed apartment. It was clean, spacious and in a good location, with views over the Docklands. A number of restaurants nearby. It was priced really well compared to other larger accommodations in the city.
Stayed 1 night in Jul 2023
Response from ACD Apartments on 19 July 2023
Dear Jordan,Thank you for your kind review! We're thrilled to hear that you had a wonderful experience during your stay with us. We hope to welcome you back soon! Best regards, ACD Apartments

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, room comfort
Good location. Near transport system and shops. Nice view of the harbour. Beautiful at night. Clean and good size apartment. We will stay again when in Melbourne.
Stayed 3 nights in Jul 2023
Response from ACD Apartments on 19 July 2023
Dear Michael,Thank you for your kind review! We're thrilled to hear that you had a wonderful experience during your stay with us. We hope to welcome you back soon! Best regards, ACD Apartments

6/10 Okay

Brett

Travelled with family
Disliked: Property conditions & facilities
Good location. Apartment needs some maintenance.
Stayed 2 nights in Jul 2023
Response from ACD Apartments on 19 July 2023
Dear Brett,Thank you for your kind review! We're thrilled to hear that you had a wonderful experience during your stay with us. We hope to welcome you back soon! We will keep a note regarding the maintenance of the apartment and will make sure you don't face it again.Best regards, ACD Apartments

10/10 Excellent

Karen, Mayfield

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I believe ACD manage various properties in Docklands. We had a 2 bedroom 2 bathroom apartment with balcony and views in Doepel Way, which also included access to an indoor gym, lap pool, sauna and spa. The views were amazing, the apartment was fairly new. Close to the first tram stop in Docklands (in the free tram zone). Close to a shopping centre and supermarket. The ACD managers were extremely helpful. We loved our stay!
Stayed 6 nights in Jul 2023
Response from ACD Apartments on 19 July 2023
Dear Karen,Thank you for your kind review! We're thrilled to hear that you had a wonderful experience during your stay with us. We are glad to hear that our employees provided excellent service to you. We hope to welcome you back soon! Best regards, ACD Apartments

10/10 Excellent

Michael John

Travelled with group
Liked: Cleanliness, room comfort
boys weekend
Great apartment , excellent location , couldn't fault anything, easy undercover parking
Stayed 3 nights in Jun 2023
Response from ACD Apartments on 19 July 2023
Dear John,Thank you for your kind review! We're thrilled to hear that you had a wonderful experience during your stay with us. We hope to welcome you back soon! Best regards, ACD Apartments

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, room comfort
Docklands harbour view stay
Checkin was simple and helpful friendly staff. Room was 3 bedrooms executive and had harbour views and was extremely comfortable for our family. Would definitely stay again.
Stayed 2 nights in Jun 2023
Response from ACD Apartments on 19 July 2023
Dear Fiona,Thank you for your kind review! We're thrilled to hear that you had a wonderful experience during your stay with us. We hope to welcome you back soon! Best regards, ACD Apartments

10/10 Excellent

Lori

Liked: Cleanliness, amenities, property conditions & facilities
Great location and lovely apartment layout
Stayed 6 nights in Jun 2023
Response from acd on 18 Aug 2023
Dear Lori, Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable.We hope to welcome you back soon! Best regards, ACD Apartments

6/10 Okay

Bharat

Travelled with family and small children
The dishwasher , washing machine and dryer were not working properly and the carpets were dirty . They needed maintenance. Location was fabulous and the view was spot on the docks.
Stayed 4 nights in May 2023

6/10 Okay

Alissa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not like the photos. Poor condition for price.
Stayed 2 nights in May 2023

10/10 Excellent

Daryl

Stayed 1 night in May 2023

10/10 Excellent

Damien

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location close to trams and shopping precinct. Apartment was big enough that you didn’t feel like you were on top of each other and the couch was comfy would definitely stay here again.
Stayed 2 nights in Apr 2023

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great position
Stayed 6 nights in Apr 2023

8/10 Good

KAR HERNG

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
THE VIEW FROM THE APARTMENT IS BEAUTIFUL
Stayed 4 nights in Apr 2023

8/10 Good

Matthias

Liked: Amenities
Property Location was great but property itelf is strting to look a little tired (chipped cupboards, broken towle rack etc) and the fall in the tiling for both showers was done in order for the water to run out the door instead of down the drain.
Stayed 2 nights in Apr 2023

4/10 Poor

Rachael

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

Petrina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location and lovely views across the harbour, within easy walk to trams and train station. Rooms were clean, beds comfortable, plenty of space. There were issues with the consistency of the wifi connection, but the owner was quick to look for a remedy.
Stayed 7 nights in Apr 2023

6/10 Okay

Pei Lin

Stayed 4 nights in Apr 2023

8/10 Good

Sherrine

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
It had a great view of the docklands and city
Stayed 5 nights in Apr 2023

6/10 Okay

Skye

Stayed 2 nights in Feb 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location and views
Stayed 4 nights in Mar 2023

10/10 Excellent

Di

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Really liked the closeness to the last tram stop on the line as it meant we were always able to get a seat. Receptionist made us feel very welcome and tried to meet our needs if possible. Close to Bottleshop and Groceries. Stunning views from the balcony. WiFi and Foxtel available
Stayed 3 nights in Mar 2023