Ratings based on 3,327 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia-Verified Reviews
5 out of 5
by A verified traveller from Hong Kong

Posted 21/07/2019
The hotel is located nearby the southern cross station. I was carrying big luggage, but the way to the station was still easy walking. The room is quite big and the neighborhood is quite as it is surrounded by commercial buildings.
Comment from Hotel Management
21/07/2019 by Oliver, Hotel Management
Thank you so much for your great feedback Ching, I am so glad you were able to have a nice restful sleep in our quiet and comfortable rooms. We look forward to welcoming you back.
5 out of 5
by A verified traveller

Posted 21/07/2019
Best night sleep. Comfy beds, excellent choice of pillows.
Comment from Hotel Management
21/07/2019 by Oliver, Hotel Management
Thank you so much for your fantastic feedback! I am so glad you got your much needed and very important restful sleep! We hope to welcome you back for another nights excellent comfortable sleep!!!
4 out of 5
by A verified traveller

Posted 21/07/2019
WIFI is very weak. Breakfast is not great at all. It would be easy to make the eggs tasty or the saucisses not soggy.
Comment from Hotel Management
21/07/2019 by Oliver, Hotel Management
Thank you for taking the time to provide your feedback. I appreciate that you've highlighted areas for us to address, and will pass this onto the team.
5 out of 5
by A verified traveller

Posted 21/07/2019
Comment from Hotel Management
21/07/2019 by Oliver, Hotel Management
Thank you so much for your perfect score!
5 out of 5
by A verified traveller from Sydney

Posted 20/07/2019
Everything pretty much just right - bed, shower, facilities. Needs coat racks. Melbourne is cold in winter. Where are you meant to put your coat? I would have liked to see a sign at reception saying "ice available here"
Comment from Hotel Management
20/07/2019 by Oliver, Hotel Management
Thank you so much for your great feedback! I am so glad you enjoyed your stay with us. Next time you're in please feel free to contact one of our friendly 24/7 reception team who can help find those pesky coat racks and other room and hotel facilities. we sincerely look forward to the next chance to welcome you through out doors.
3 out of 5
by A verified traveller

Posted 20/07/2019
The TV was not very good, the only soap was one little round piece.
Comment from Hotel Management
21/07/2019 by Oliver, Hotel Management
Thank you so much for your feedback. Thank you for highlighting some areas for our consideration, we hope to have the chance to welcome you back sometime soon.
4 out of 5
by A verified traveller

Posted 20/07/2019
Good location for what we needed. Very accommodating staff
Comment from Hotel Management
21/07/2019 by Oliver, Hotel Management
Thank you so much for your great feedback! We hope to welcome you back soon.
5 out of 5
by A verified traveller from New Zealand

Posted 20/07/2019
Awesome location, very helpful and friendly staff, Clean and spacious rooms. Overall awesome stay well recommended.
Comment from Hotel Management
21/07/2019 by Oliver, Hotel Management
Thank you so much for your amazing feedback Nicky! I am so glad you enjoyed your stay with us so much! we're quite lucky to be so well situated, and have such and amazing team to make your stay so comfortable. We all look forward to welcoming you back sometime soon!
5 out of 5
by A verified traveller

Posted 20/07/2019
Comment from Hotel Management
21/07/2019 by Oliver, Hotel Management
Thank you so much for your perfect score!
5 out of 5
by A verified traveller

Posted 20/07/2019
Love the views, LOVE the bed, convenient for work stays and close to southern cross station. Though I did have issues with my tv / remote which they changed me to another room. Not a fan of their shower head though. But otherwise would recommend and stay again.
Comment from Hotel Management
20/07/2019 by Oliver, Hotel Management
Thank you so much for your great feedback! It's always lovely to hear that our team are able to provide a high standard of service and are always happy to help resolve any issues you may have. We sincerely look forward to our next opportunity to welcome you through our doors!