We had an awful experience at this hotel. We booked for 7 nights and upon checking into our room could smell a really strong bleach stench. We opened all the windows and turned the bathroom exhaust fan on for 30 minutes trying to get rid of the smell, but all it did was reveal a new smell of urine. It smelled like someone had urinated in the room and bleach was used to try and cover it up instead of a proper clean. My partner was getting a headache and started feeling nauseous because of the strong smell.
We told the front desk and they didn’t seem to care. We asked to move to a different room, but they had none available. The only option they gave us was to pay an additional $600 to upgrade to a 1 bedroom apartment.
We decided to cancel our booking, and we were advised to contact Expedia for a refund. 3 days later, Expedia tells us they called the hotel several times and the hotel refused to refund our booking every time. Very poor customer service and overall experience. Luckily Expedia was able to resolve the issue for us.
Now that I’ve thoroughly read the reviews for this hotel, I notice many mentioning the rooms are musty or mouldy or have a very bad smell. This was our experience too, and a thick layer of dust over everything as well. Great location and affordable price but cannot recommend.