Ratings based on 3,241 Verified Reviews

3.8 out of 5
84% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia-Verified Reviews
4 out of 5
by A verified traveller

Posted 23/06/2019
Clean rooms Friendly staff Bed and pillows a tad hard
Comment from Hotel Management
24/06/2019 by AM, Hotel Management
Dear Maree, Thank you for staying with us recently and for sharing your review. Apologies that your overall experience was negatively impacted by the firmness of the pillows in the room. On your next visit, please feel free to contact our Housekeeping Department so we can organize pillows that better suit your requirements. Sincerely, Alex Mihardja Operational Project Manager
5 out of 5
by A verified traveller

Posted 18/06/2019
Comment from Hotel Management
19/06/2019 by AM, Hotel Management
We are grateful for your kind review and we hope to see you again. Sincerely, Alex Mihardja Operational Project Manager
5 out of 5
by A verified traveller

Posted 18/06/2019
Excellent location and very welcoming. Clean and tidy.
Comment from Hotel Management
18/06/2019 by AM, Hotel Management
Thank you very much for sharing your positive experience, truly appreciated. We hope to see you again for another enjoyable stay. Sincerely, Alex Mihardja Operational Project Manager
5 out of 5
by A verified traveller

Posted 17/06/2019
I was not impressed with the service in the Louden Restaurant. Took too long and we had to ask twice for our drinks and dessert. This was the only thing that let the Hotel down.
Comment from Hotel Management
18/06/2019 by AM, Hotel Management
Thank you for your recent patronage and time to provide feedback. I am disappointed that your dining experience was below your expectations. Please accept my sincerest apology that we fell short in this area and rest assured that this has been passed on to our Food & Beverage Manager as well as our Executive Chef for their urgent attention. We hope to see you again soon. Sincerely, Alex Mihardja Operational Project Manager
4 out of 5
by A verified traveller from SINGAPORE

Posted 14/06/2019
Easy access to shops/restaurants. Good security too.
Comment from Hotel Management
17/06/2019 by AM, Hotel Management
Dear ANG, Thank you for choosing our hotel, and for taking the time to write a review. We are so glad to hear that you enjoyed the benefits of being so conveniently located in the heart of the city and found the hotel to be secured. We look forward to welcoming you back to our hotel in the future. Sincerely, Alex Mihardja Operational Project Manager
5 out of 5
by A verified traveller

Posted 13/06/2019
Comment from Hotel Management
17/06/2019 by AM, Hotel Management
Thank you for your review. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager
5 out of 5
by A verified traveller

Posted 13/06/2019
Comment from Hotel Management
17/06/2019 by AM, Hotel Management
Thank you for your 5 out of 5 Review. We truly appreciated it. Kind regards, Alex Mihardja Operational Project Manager
3 out of 5
by A verified traveller

Posted 13/06/2019
Comment from Hotel Management
17/06/2019 by AM, Hotel Management
Thank you for your feedback. I am sorry that we didn't tick all the boxes on this occasion. We hope that we can still look forward to welcoming you back in the future for a better experience. Sincerely, Alex Mihardja Operational Project Manager
4 out of 5
by A verified traveller

Posted 11/06/2019
The internal window was a bit gloomy as the weather for the three days was not good. Overall value for money
Comment from Hotel Management
11/06/2019 by n, Hotel Management
Thanks and I'm glad you found us to be good weather for money. Sorry about the weather though. Hopefully you will visit us again and the weather will be better. Best Regards, Nick Phillips Guest Relations
4 out of 5
by A verified traveller

Posted 10/06/2019
Comment from Hotel Management
12/06/2019 by AM, Hotel Management
Thank you for sharing your review. We hope to see you again soon. Kind regards, Alex Mihardja Operational Project Manager