Exterior

Reviews of Copthorne Resort Solway Park

4 out of 5
Copthorne Resort Solway Park
246 High Street South, Solway, Masterton

Reviews

8.6

Excellent

Rating 10 - Excellent. 423 out of 951 reviews" "
Rating 8 - Good. 371 out of 951 reviews" "
Rating 6 - Okay. 117 out of 951 reviews" "
Rating 4 - Poor. 30 out of 951 reviews" "
Rating 2 - Terrible. 10 out of 951 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Mar 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Myself and 2 friends stayed in a family room, which was very quiet. Had drinks and dinner at the on site bar and resturaunt, which was really tasty. Staff were a great mix of professional and personable.
Stayed 2 nights in Mar 2024

6/10 Okay

Kelly

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Service during dinner was extremely slow - sat for nearly an hour with no drinks or starters. Other tables were similar. Just as our dinner arrived we were evacuated by a fire alarm and spent 25 minutes outside. No attempt was made to re-heat dinner etc. or apology made.
Stayed 1 night in Mar 2024

10/10 Excellent

Tee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a hidden gem with all the right facilities to match. Heated pool, gymnasium and sports fields to keep you entertained. We enjoyed our stay. Thanks
Stayed 2 nights in Mar 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Joan, Fargo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean. Comfy bed and bed linens, including the pillows. Convenient parking. Restaurant was available, but we didn’t eat there, so I don’t know about that. Overall, we were well satisfied and would stay there again.
Stayed 1 night in Feb 2024

10/10 Excellent

Zoe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly staff and loved staying there for the 1 night. Will definitely be back for sure.
Stayed 1 night in Feb 2024

2/10 Terrible

Jared

Disliked: Cleanliness, staff & service
They like to fool you on what your getting
Stayed 1 night in Nov 2023

10/10 Excellent

Jacqui

Liked: Cleanliness, staff & service, property conditions & facilities
pity there was a power problem with electricity supply last morning
Stayed 6 nights in Nov 2023

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really good breakfast selection. Staff helped out with the power cut in our wing and gave us another room temporarily for the girls to blow wave their hair. A couple of lights were not working in the room. Getting on to wifi would be a challenge for some folks who were not techno.
Stayed 1 night in Nov 2023

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having a little seating area outside of my room.
Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Return stay
Lovely stay, stayed before.
Stayed 3 nights in Oct 2023

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice Thank you, we will tell others .
Stayed 1 night in Sep 2023

10/10 Excellent

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Julie

Stayed 2 nights in Jul 2023

8/10 Good

Christine

Liked: Room comfort
Generally comfortable but room for improvement.
My room this stay was scruffier than on previous stays, though housekeeping responded quickly to problems. I come here for the pool and the restaurant’s vegan menu, which is delicious. However the restaurant service was appallingly slow this time even with very few customers and I was shocked at the unhygienic procedures employed when resetting the table next to me. Because of this I won’t eat at the Grill again but would still stay at the hotel for its other facilities.
Stayed 2 nights in Jul 2023

8/10 Good

MARGARET

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

KEVIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Benjamin

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023

10/10 Excellent

Daniel

Liked: Staff & service, property conditions & facilities
Nice room, quiet and good service
Stayed 1 night in May 2023

8/10 Good

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Louise

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor pool was amazing
Stayed 1 night in Apr 2023

8/10 Good

Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. Good sized rooms, very good staff, very helpful. Seemed like good amenities but was late when we arrive and raining when we left. Some areas in need of a little TLC
Stayed 1 night in Mar 2023

8/10 Good

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed and pillows excellent. Lovely food in Restaurant though bit expensive.
Stayed 2 nights in Mar 2023

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well appointed room with all xtra toiletries, tea andcoffee bar. Very clean and comfortable!
Stayed 2 nights in Mar 2023

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lacking full restaurant service during our stay
Great BUT no restaurant. Staff said next night only for it to be still closed.
Stayed 2 nights in Mar 2023

10/10 Excellent

Megan

Stayed 1 night in Mar 2023

6/10 Okay

Jenny

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Naima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed at this property before over 20yrs ago and seems like nothing really has changed inside the rooms. House keeping staff can be loud at times and did wake me up a couple of occasions with the noise they were making outside my room. But other than that lovely hotel, very clean rooms and lovely facilities which cater for families. Did not get a chance to try the restaurant but will do next time.
Stayed 2 nights in Mar 2023

10/10 Excellent

Robin

Stayed 1 night in Mar 2023

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy to Masterton Motorplex so if coming for drag racing this will be hard to beat

6/10 Okay

Willem

Travelled with partner
Liked: Staff & service
The staff were friendly and helpful, but the room was run-down: a large crack in the basin, lots of chipped paint on the bathroom door, cobwebs in the corner of the heatpump unit and mould in the shower. And of course the walls are paper-thin, but that seems to be standard for these places.
Stayed 1 night in Feb 2023

4/10 Poor

Michelle

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
Wasn’t worth the price. Bed was comfy but the shower leaked all over the bathroom floor and basin also was leaking. The shower door didn’t close properly so water went everywhere!
Stayed 1 night in Feb 2023

10/10 Excellent

leigh

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful family oriented hotel
Stayed 1 night in Feb 2023

8/10 Good

Eric

Stayed 1 night in Feb 2023

10/10 Excellent

Nash

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

8/10 Good

gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was very enjoyable and relaxing.Uints need an upgrade and free sion up.Staff and management very friendly and professional.
Stayed 2 nights in Feb 2023

8/10 Good

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bit disappointed with room described as 2 bedroom. Was expecting two seperate bedrooms. Was only one seperate bedroom and "2nd" bedroom was actually in the lounge/kitchen area. Surprised there was no coffee plunger or bottle/can opener as part of kitchen facilities. Appreciated how quiet the complex was at night for good rest
Stayed 2 nights in Feb 2023
Response from Reception on 7 Feb 2023
Thank you for your feedback.

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great one night stay here. Excellent condition rooms.
Response from Reception on 7 Feb 2023
Thank you and we hope to see you again.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal stop off
Room was basic but clean and functional. I only really was using it for sleep so didn’t try any of the facilities. Bed was fine. It was noisy at times, doors slamming etc but that’s not the hotels fault. Parked right outside my unit which was ideal. Only major issue was the smell of the water, it wasn’t very pleasant and I couldn’t drink my coffee because of it but was hardly there as was exploring so not a big issue for me.
Stayed 2 nights in Jan 2023

6/10 Okay

Max

Stayed 3 nights in Dec 2022

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Eddie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
swimming pool but where is the table tennis gone?
Response from Reception on 7 Feb 2023
Unfortunately, the table tennis broke and it no longer available. We do have the pool table available and of course both the inside and outside pools and play area are open.

10/10 Excellent

Jookin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Eric

Stayed 1 night in Dec 2022

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Diane

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet
Stayed 1 night in Nov 2022