Outdoor pool, pool loungers

Reviews of Pullman Bunker Bay Resort Margaret River Region

5 out of 5
Pullman Bunker Bay Resort Margaret River Region
Bunker Bay Road, Naturaliste, WA

Reviews

8.8

Excellent

Rating 10 - Excellent. 568 out of 1003 reviews" "
Rating 8 - Good. 310 out of 1003 reviews" "
Rating 6 - Okay. 89 out of 1003 reviews" "
Rating 4 - Poor. 26 out of 1003 reviews" "
Rating 2 - Terrible. 10 out of 1003 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Roger Aaron

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff & service from the time of arrival to the time of departure….
Stayed 2 nights in Mar 2024

8/10 Good

Mark

Stayed 2 nights in Jan 2024

8/10 Good

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful location. The pictures displayed for the room were a little deceiving for what you get. The whole property just seemed a little run down and could do with a good clean/tidy up
Stayed 2 nights in Jan 2024

10/10 Excellent

Monica

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Cassandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at Bunker Bay for some rest and relaxation. The pool area is lovely and we love the breakfast. It suits both families and couples. It can be very expensive so we don’t stay as often as we would like to.
Stayed 1 night in Dec 2023

10/10 Excellent

Rabea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Teeming with wildlife.
Stayed 3 nights in Dec 2023

6/10 Okay

Richard

Stayed 3 nights in Nov 2023

4/10 Poor

Ian

Travelled with partner
Disliked: Amenities, property conditions & facilities
Not 5 star. Overpriced.
Stayed 2 nights in Nov 2023

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is situated on a beautiful beach and surrounded by forest. The staff are friendly and welcoming, and nothing is too much trouble. The villas are modern, well equipped, clean and spacious. They are private and quiet. The view from the restaurant is stunning. Will definately be returning.
Stayed 2 nights in Nov 2023

10/10 Excellent

Cass

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean facilities, helpful joyful staff, could see whales from the beach!
Stayed 3 nights in Oct 2023
Response from Reece Lockwood on 1 Nov 2023
Thank you for sharing your feedback about your stay at Pullman Bunker Bay Resort. It's wonderful to hear that you found the facilities clean, and that the staff were helpful and joyful.The ability to see whales from the beach must have been an incredible experience. We appreciate your comments, and if you have any specific details or if there's anything else you'd like to share about your stay, please feel free to do so. Your feedback is greatly valued, and we look forward to the opportunity to welcome you back in the future.

10/10 Excellent

Beau

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful tim with a villa next to the lake. Dinning was great.
Stayed 4 nights in Oct 2023
Response from Reece Lockwood on 1 Nov 2023
It's great to hear that you had a wonderful time with a villa next to the lake at Pullman Bunker Bay Resort. Your positive feedback about the dining experience is much appreciated.If you have any specific comments or if there's anything else you'd like to share about your experience, please feel free to do so. Your feedback is valuable, and we look forward to the opportunity to welcome you back in the future.

10/10 Excellent

Clayton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was perfect in every way nothing to fault Excellent….
Stayed 4 nights in Oct 2023
Response from Reece Lockwood on 1 Nov 2023
We're delighted to hear that your stay at Pullman Bunker Bay Resort was perfect in every way, and you found nothing to fault. Your feedback is greatly appreciated, and we look forward to the opportunity to welcome you back in the future.

10/10 Excellent

Chua Leticia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Will definitely come back.
Stayed 1 night in Aug 2023

6/10 Okay

Amy

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Mr Glenn M Capelli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Royson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing private beach and beautiful villas. Service was excellent and resort staff was very friendly and helpful.
Stayed 3 nights in Sep 2023

10/10 Excellent

Leigh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A touch of class
Stylish units in a bushland setting. Quite and seculded. Short walk to a long beach of white sand. Infinnity which is heated. Food was fine.
Stayed 1 night in Sep 2023

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply beautiful surrounds and room with exceptional service.
Stayed 2 nights in Sep 2023

10/10 Excellent

O

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Picture Perfect
Whale watching on the deck overlooking the pool at Breakfast...awesome.
Stayed 2 nights in Aug 2023

6/10 Okay

Robert

Travelled with partner
Liked: Amenities
Tap beer was flat. Room service took two hours, then were charged 8$ for delivery which is a joke in itself. Lights around the property were not working. "Happy hour" was lame, cocktails and beers were only scouners. Do better.
Stayed 2 nights in Sep 2023

8/10 Good

John

Stayed 1 night in Aug 2023

10/10 Excellent

clayton

Travelled with partner
Liked: Amenities
The property was excellent
Stayed 3 nights in Aug 2023
Response from Susana on 7 Aug 2023
Dear Clayton,We very much appreciate your comments regarding your stay at the Pullman Bunker Bay Resort. Thank you for taking the time to provide your valuable feedback.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to hosting you again at our property.Kindest regards,Susana BentoFront Office Assistant Manager

10/10 Excellent

Yola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had such a fabulous time during my hotel stay, and I cannot praise the staff enough for their exceptional service. From the moment I checked in until the moment I checked out, they truly went above and beyond to make sure my stay was enjoyable. Not only were the staff friendly, but they were also highly professional and knowledgeable, providing me with all the information I needed about the hotel amenities, nearby attractions, and dining options. Their insider tips and recommendations definitely enhanced my overall experience. The hotel itself was clean and well-maintained, with comfortable accommodations and a lovely atmosphere. The amenities offered were top-notch. Overall, my time at the hotel was nothing short of fantastic, and it is all thanks to the incredible staff. Their warm hospitality and outstanding service truly made my stay memorable, and I cannot wait to return in the future.
Stayed 3 nights in Aug 2023
Response from Sue on 7 Aug 2023
Dear Yola,We very much appreciate your comments regarding your stay at the Pullman Bunker Bay Resort. Thank you for taking the time to provide your valuable feedback.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. :)Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to hosting you again at our property.Kindest regards,Susana BentoFront Office Assistant Manager

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Pool could be heated a bit more. Would be great if the area was bigger. Great location. Overall great stay.
Stayed 2 nights in Jul 2023
Response from Sue on 7 Aug 2023
Dear Sharon,We very much appreciate your comments regarding your stay at the Pullman Bunker Bay Resort. Thank you for taking the time to provide your valuable feedback.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to hosting you again at our property.Kindest regards,Susana BentoFront Office Assistant Manager

10/10 Excellent

Jodie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay.
Stayed 4 nights in Jul 2023
Response from Susana on 19 July 2023
Dear Jodie,We very much appreciate your comments regarding your stay at the Pullman Bunker Bay Resort.We are glad to hear you enjoyed your stay with us. :)It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Susana BentoFront Office Assistant Manager

10/10 Excellent

Jacqueline

Stayed 5 nights in Jul 2023
Response from Sue on 7 Aug 2023
Dear Jacqueline,We very much appreciate your review regarding your stay at the Pullman Bunker Bay Resort. Thank you for taking the time to provide your valuable feedback.It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to hosting you again at our property.Kindest regards,Susana BentoFront Office Assistant Manager

8/10 Good

Agnieszka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Susana on 19 July 2023
Dear Agnieszka,We very much appreciate your comments regarding your stay at Pullman Bunker Bay Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Looking forward to seeing you again.Sincerely,Susana BentoFront Office Assistant Manager

10/10 Excellent

Susanna

Stayed 2 nights in Jul 2023
Response from Susana on 19 July 2023
Dear Susanna,We very much appreciate your review regarding your stay at the Pullman Bunker Bay Resort.We are glad to hear you enjoyed your stay with us. :)It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Susana BentoFront Office Assistant Manager

10/10 Excellent

roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Malcolm on 23 June 2023
We very much appreciate your comments regarding your stay at the Pullman Bunker Bay Resort Margaret River Region. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Jude

Liked: Cleanliness, staff & service, property conditions & facilities
Very relaxing stay!
Stayed 3 nights in Jun 2023
Response from Malcolm on 23 June 2023
We very much appreciate your comments regarding your stay at the Pullman Bunker Bay Resort Margaret River Region. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
well appointed rooms, great restaurant staff were very friendly and helpful
Stayed 1 night in Jun 2023
Response from Malcolm- Reservation Manager on 23 June 2023
We very much appreciate your comments regarding your stay at the Pullman Bunker Bay Resort Margaret River Region. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from MM on 1 July 2023
Hi Peter,Thank you for your review, we look forward to welcoming you back in the near future,RegardsMatt McClureDirector of Operations

2/10 Terrible

James

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Duty manager was very unprofessional and rude, ruined my stay.
Stayed 2 nights in May 2023
Response from MM on 1 July 2023
Hi James,Thank you for sharing feedback after your recent visit.If you could contact me at Matt.McClure@Accor.com, we can discuss in more detail.Kind regardsMatt McClureDirector of Operations

10/10 Excellent

Fortunata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couples getaway :)
Had a great stay at Pullman over the weekend, its good to see they have really worked on their customer service in the last 6 months and gotten rid of alot of dead wood they had. Dinner was amazing on our first night, the buffet breakfast was well stocked each morning. All the staff seem really happy to be working there! Keep up the good work!
Stayed 2 nights in May 2023
Response from Malcolm - Reservations Manager on 16 May 2023
We are always working to improve our customer service, and we are glad to hear that you noticed the difference. We have made a number of changes in the last 6 months, including hiring new staff, training our existing staff on customer service, and implementing new procedures. We are committed to providing our guests with the best possible experience, and we appreciate your feedback as we continue to improve.We are also glad to hear that you enjoyed your dinner and breakfast. We take pride in our food and service, and we are always working to improve our offerings.We are also happy to hear that our staff seem happy to be working here. We believe that our staff are our greatest asset, and we are committed to providing them with a positive work environment.Thank you again for your review. We hope to see you again soon.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Malcolm - Reservations Manager on 16 May 2023
Thank you for your review. We are always looking for ways to improve our guest experience, and we appreciate your feedback.

6/10 Okay

Albena

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
There are many employees from Fiji who are so nice and make you feel welcome. The restaurant is not great. Breakfast is just ok. The bay is wonderful and the hotel grounds are nice. Not best value for money in Margaret river though.
Stayed 2 nights in Apr 2023
Response from Malcolm - Reservations Manager on 16 May 2023
We are sorry to hear that you were not impressed with our restaurant. We take pride in our food and service, and we will work to improve your experience in the future.We are glad that you enjoyed the bay and the hotel grounds. We believe that our location is one of our greatest assets, and we are committed to maintaining our beautiful property.We understand that value is subjective, and we appreciate your perspective. We will continue to work to provide our guests with a value-added experience.Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff bent over backwards to ensure our stay was enjoyable.
Stayed 3 nights in Mar 2023
Response from Pierre - Front Desk Manager on 20 Mar 2023
Dear Andrew,What a pleasure to read your review, thank you so much for taking the time!We hope to see you soon again!

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I had our honeymoon at Pullman, and absolutely loved it. Felt very luxurious, while surrounded by nature. Checked all the boxes...and felt well taken care of by the staff :)
Stayed 1 night in Mar 2023
Response from Pierre - Front Desk Manager on 20 Mar 2023
Hello Dave!We are glad to hear that our teams made your honeymoon extra special!We would love to have you back to celebrate your wedding anniversary or even before!

10/10 Excellent

Ryuji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Pierre - Front Desk Manager on 20 Mar 2023
Hi Ryuji,Thank you for giving us the best possible score, see you soon!

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Pierre - Front Desk Manager on 20 Mar 2023
Dear Kelli,Thank you for scoring us with a 10 on your last visit.We hope to see you soon again!

6/10 Okay

Margaret

Liked: Cleanliness, room comfort
Disliked: Staff & service
Disappointing
This place would have been 5 star a few years ago but you can see it needs some TLC . The beach is a short walk through resort grounds . The reception staff were friendly but when it came to get a drink before dinner forget it , the staff asked us to take and seat and they’ll be over to take our order , they never came so we went elsewhere.
Stayed 1 night in Feb 2023
Response from Pierre - Front Desk Manager on 20 Mar 2023
Dear Margaret,Thank you for taking the time to write a review.We are glad that most aspects of your stay met your expectations.Our villas are receiving a "freshen up" at the moment with furniture and appliances being replaced, paint and grout redone...Our Restaurant is going through some major changes at the moment, sorry if this impacted your experience.We all hope that you will give us another chance to welcome you in the future.

10/10 Excellent

Sandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach at Bunker Bay was a highlight for my family. Such easy access from the resort. The kids loved the heated pool and the staff were so friendly.
Stayed 2 nights in Jan 2023
Response from Pierre - Front Desk Manager on 20 Mar 2023
Dear Sandra,What a pleasure to hear how much you and your family enjoyed your time with us!We hope to welcome you back soon!

10/10 Excellent

Jo Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay. Pool and beach are fantastic and our villa was very comfortable and cleaned every day. Lots to do in the area and Dunsborough is fun. Breakfasts were great but otherwise food at the resort mediocre.
Stayed 6 nights in Jan 2023
Response from Pierre - Front Desk Manager on 20 Mar 2023
Hi Jo Ann,Thank you for your review!We are glad that our location and facilities did not disappoint.Our new Head Chef is currently working hard to improve the quality and food on offer.We hope to see you again in the future and please give our Restaurant another chance!

8/10 Good

Emily

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The location is lovely, with just a gentle stroll down to the beach. We also found the bed and pillows to be very comfortable. The accommodation itself could do with a bit of a face lift. We had holes in one of our bath towels and the grout in the bathroom needed a good clean. We also found the food at the restaurant below average, which was disappointing given there's nothing else around for dinner.
Response from Pierre - Front Desk Manager on 25 Dec 2022
Dear Emily,Thank you for your review!It is always a pleasure to hear how much our guests are enjoying our location.Sorry about the towels and the state you found your bathroom in. We will certainly share your comments with our Housekeeping Team.We are currently working on a better offer for our Restaurant, hopefully you will give us another chance in the future.Thank you again for taking the time to post a review.

4/10 Poor

Skye

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Premium price tag but basic service
Booked a romantic few days to end our trip to WA. Splashed out and treated ourselves to the Pullman and paid a bit extra of a premium experience. Alas it was basic and disappointing. 1. Accommodation - we had a studio apartment which had dated furnishings, kitchenette with crockery that had seen better days. And a fridge that didn’t fit in the allocated cupboard. Shower was temperamental with the hot and cold mix. 2. Dining - breakfast service staff are friendly if a little too enthusiastic - they pounce on you when you put an empty cup down or have an empty plate - makes you feel rushed and that they are eager for you to leave. Dinner was a massive disappointment. Pasta was bland. Fish was over cooked and service was lacklustre. Noted a few others had issues with food that evening. The host hovered over the tables too, which was off putting. 3. Pool - nice view but pool bar was closed then the pool was packed with people and the table service only offered food. 4. Spa - rang the spa on both full days we were there, a few times to book in a massage for us. No answer. Not impressed. All in all - it was a disappointment and not what I would have expected for a Pullman or the price tag. I’d save your money and go elsewhere to be frank.
Stayed 2 nights in Dec 2022

10/10 Excellent

MARY

Stayed 1 night in Oct 2022
Response from Pierre - Front Desk Manager on 7 Nov 2022
Dear Mary,Thank you so much for taking the time to rate your last stay with us.What a pleasure to receive a 10 out of 10! We hope to see you again for your next visit in the South West!

10/10 Excellent

Denise

Stayed 2 nights in Apr 2022
Response from Pierre - Front Desk Manager on 7 Nov 2022
Good morning Denise,Thank you for taking a few minutes to rate your last stay at the Resort.It is always a pleasure to receive a 10 out of 10!We all hope to see you soon again in Bunker Bay!

6/10 Okay

Kaywei

Stayed 2 nights in Sep 2022

6/10 Okay

Daniel

Travelled with partner
Liked: Cleanliness, amenities
It was nice but too expensive for what you get. It was not a five star experience.
Stayed 1 night in Aug 2022
Response from Malcolm on 19 Aug 2022
Hi Daniel,Thank you for your valuable feedback. We have shared it with the wider team.