Staircase

Reviews of The Linden Suites

4 out of 5
The Linden Suites
37 San Miguel Avenue, Ortigas Centre, Pasig, Manila

Reviews

8.2

Very good

Rating 10 - Excellent. 384 out of 1004 reviews" "
Rating 8 - Good. 429 out of 1004 reviews" "
Rating 6 - Okay. 126 out of 1004 reviews" "
Rating 4 - Poor. 33 out of 1004 reviews" "
Rating 2 - Terrible. 32 out of 1004 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

haidee

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Maria

Liked: Staff & service
Everything about this hotel would have been excellent. The decor is a bit dated and furniture has seen better days. Not necessarily a deal breaker. BUT, I did see roaches near the elevator area. That alone would make me hesitate booking here again.
Stayed 2 nights in Feb 2024

8/10 Good

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We had a comfortable stay with my family it was spacious. The suite located in Bridge tower specifically room 614 was outdated, elevator was narrow, from the room where we stayed in took us a long walk and 2 elevators ride. Staff was courteous and friendly but nobody offered help from the moment we carry our luggages from the lobby. Parking was part of our accommodation but curve coming in and going out from the parking garage was narrow. Okay for short stay if no choice at all.
Stayed 2 nights in Jan 2024

10/10 Excellent

Victor, Prescott

Liked: Cleanliness, staff & service, property conditions & facilities
There is nothing we don’t like about Linden suites. We stay here every time in the Philippines.
Stayed 2 nights in Jan 2024

10/10 Excellent

Taleeb A

Stayed 3 nights in Jan 2024

8/10 Good

Rowena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Things I found inconvenience was no bathroom in the lobby, the room cleaning wasn't automatic.
Stayed 2 nights in Nov 2023

10/10 Excellent

Durand, san antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Nov 2023

8/10 Good

Thelma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Eddie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eddie from Sydney
Staff members never fail us. We’ve been staying in this hotels every time we are in Manila and the services always exceed our expectations. Highly recommended.
Stayed 7 nights in Sep 2023

10/10 Excellent

Kathleen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stand-alone jewel in Manila
Outstanding staff and clean and convenient surroundings make staying at the Linden Suites a pleasure. Located in the Ortigas area, the hotel offers large, well-constructed suites suitable for work use, including a sizeable kitchen, sitting room, bedroom and bathroom, with separate makeup/vanity area, several closets and luggage/cabinet area. Courtesy and excellence are staff attributes. Restaurant on 2nd floor a big plus. Comfort and convenience are tops.
Stayed 6 nights in Sep 2023

8/10 Good

James

Stayed 3 nights in Sep 2023

10/10 Excellent

Mark, Woodroffe

Liked: Cleanliness, staff & service
Staff quick to correct couple room equipment issues. Thank you
Stayed 2 nights in Aug 2023

8/10 Good

Jenalin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

MARIA AURELIA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is vey clean and near to everything. The staff are kind and helpful. Definitely, we will comeback again. Thank you very much for nice stay.
Stayed 1 night in Jul 2023

10/10 Excellent

MARIA AURELIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is so clean andthe staff are very kind , friendly and helpful. The location is near to everything. Definitely, we will come back again.
Stayed 2 nights in Jul 2023

10/10 Excellent

MARIA AURELIA

Travelled with group
Liked: Amenities, property conditions & facilities
The hotel is clean, very spacious and kind staff. The location is near to everything. Definitely will come back again.
Stayed 1 night in Jul 2023

8/10 Good

imelda

Stayed 2 nights in Jun 2023

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was awesome! The bathroom seems dated especially the faucets and showers but that won’t stop me from coming back here! Klarenz was great and helpful!
Stayed 8 nights in Jun 2023

10/10 Excellent

George vincent

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the facilities that they provided. Such as the pool and jacuzzi.
Stayed 9 nights in Jun 2023

10/10 Excellent

Boyce Franklin Brown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 23 nights in May 2023

8/10 Good

Francisco

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023

10/10 Excellent

Boyce

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, staff very helpful
Stayed 1 night in May 2023

10/10 Excellent

RYUJI

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly Recommended
Stayed 3 nights in Apr 2023

10/10 Excellent

MARIA AURELIA

Travelled with family
Liked: Staff & service, property conditions & facilities
Very kind staff and the hotel are so clean, and very accessible to all restaurants around the area. We enjoy our stay and we will definitely stay in the future.
Stayed 2 nights in Apr 2023

6/10 Okay

Bernabe

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
My wife and I stayed for 2 nights. The housekeeper did not clean the room on the 2nd day. No face towels in the bathroom; very courteous and friendly staffs; excellent location close to SM Mega Mall, EDSA, LRT and convenience store. Breakfast buffet has limited choices for less fatty foods.
Stayed 2 nights in Apr 2023

10/10 Excellent

Clarissa, Victorville

8/10 Good

Austin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for 15 days. Centrally located within the Pasig business area. Walking distance from three malls. Stay was very comfortable. Cooperative and polite staff. Lacked a business office for guests to work but front desk staff was more than ready to help with finding a solution. General Manager was very courteous and resolved an early check in request on a very busy check out day. Although I had to wait for a while, I was assigned the best executive suite at the hotel, with the best view of the city. Overall, I had a wonderful experience and highly recommend the hotel.
Stayed 5 nights in Mar 2023

8/10 Good

Vincent Bernard

Stayed 1 night in Feb 2023

10/10 Excellent

Ian

Stayed 3 nights in Feb 2023

4/10 Poor

Juven

Stayed 1 night in Dec 2022

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities
There was no hot water in the morning, bath tub and bathroom sink would not drain the water, cleaning crew did not vacuum the room (crumbs from previous guest were still in the carpet). When checking in, the check in process needs review and customer experience improvement (check in representative courteously asked me to sit and wait while they process the reservation - not something a tired guest wants to hear on checkin especially after 26 hours of flying). Lobby is loud (it echoes the noises of the other patrons) and drafty (the AC blows everywhere, making it feel like there is a strong wind through the lobby). Was awakened by a call at 10am stating check out is at 11am, but the Expedia app stated it is at 12 noon (hotel signage did display 11 am, but it is not congruent with what I based my decision in the Expedia app). The manager did courteously listen to my concerns and issues, which was great of her. Overall, this experience was a very disappointing for a 4 star hotel, and unless serious process changes and maintenance is done to this location, I would recommend to avoid at all costs. There are multiple other options on the same road and very close by to choose from. Choose them.
Stayed 1 night in Nov 2022

10/10 Excellent

Manuel

Stayed 7 nights in Jul 2022

4/10 Poor

Xi Jie Wesley

Business traveller
Disliked: Property conditions & facilities
Inconvenient and inflexible
There is no electrical outlet at bed side table that make it very inconvenient. There shouldnt be 3 days then have a house keeping which need to argue and demand for it. Wifi shouldnt limit for 2 devices since we may have 3 devices per person.
Stayed 6 nights in Jul 2022

8/10 Good

Vincent

Stayed 4 nights in Jun 2022

8/10 Good

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Service, location and cleanliness are to recomend for.
Stayed 15 nights in Jun 2022

10/10 Excellent

Jobe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and Nice
Stayed 8 nights in Jun 2022

10/10 Excellent

Barbara

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Check in was smooth and professional. Room was very spacious but need to arrange with reception if you want your room cleaned. Tea and coffee supplies were minimal and only two small bottles of water were provided. Lovely hotel and fully recommended.
Stayed 3 nights in May 2022

8/10 Good

Norbi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big thanks to Christian and Harold.
My family had a great stay at Linden. It feels like we are at home. The service attendants - Christian and Harold are keeping our room clean all the time. All staff are respectful and approachable. We are planning to go back there again.
Stayed 5 nights in May 2022

8/10 Good

Niven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relatively good except that the internet is so poor.
Stayed 3 nights in May 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
location serves the purpose of staying here.
Stayed 4 nights in Apr 2022

2/10 Terrible

Benjamin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Apr 2022

4/10 Poor

David

Travelled with partner, Travelled with group
Disliked: Staff & service, property conditions & facilities
The facility is old needs lots of maintenance. Sheets, towels, and mattresses need to be changed they are stained and very worn. Customer services sucks. Front desk does not answer or return calls. Staff is combative when you inform them of errors. Shuttle service to airport was not provided. Neither was breakfast.
Stayed 6 nights in Apr 2022

8/10 Good

Evram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
although the place looks old but the location is good because of the accesibility of malls and other areas like BGC and Makati. The rooms are clean.
Stayed 4 nights in Apr 2022

10/10 Excellent

Leila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022

4/10 Poor

David

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Bad experience
Pool reservation was missed. Tv was not working; took 6 hours and a complaint to the front desk to handle my complaint. Mini fridge was not working Pool was incredible dirty and was obviously not cleaned even weekly. Kids were running and diving and when i asked the lifeguard he just said "napagsabihan ko na sila eh". I asked a spoon from front desk it never arrived even after the same trip to the front desk. Had to just let it go to salvage the otherwise wonderful dinner we were having
Stayed 1 night in Apr 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Average
Water kettle had no socket adapter IE. was of no use. Very low TV volume, had to be adjusted each time it was turned on. Bathroom smelled of human sweat/the sun when we checked in.
Stayed 3 nights in Apr 2022

10/10 Excellent

Brian

Stayed 5 nights in Apr 2022

10/10 Excellent

Julius

Liked: Cleanliness, staff & service
The restaurant was overpriced and the food quality was poor
Stayed 8 nights in Mar 2022