Front of property - evening/night

Reviews of Armada Hotel

4 out of 5
Armada Hotel
2108 Marcelo H del Pilar St, Malate, Manila, Manila

Reviews

7.6

Good

Rating 10 - Excellent. 275 out of 1001 reviews" "
Rating 8 - Good. 390 out of 1001 reviews" "
Rating 6 - Okay. 197 out of 1001 reviews" "
Rating 4 - Poor. 88 out of 1001 reviews" "
Rating 2 - Terrible. 51 out of 1001 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

shahnaz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
every thing was good
Stayed 5 nights in Mar 2024

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

MICHAEL C

Travelled with partner
Stayed 2 nights in Dec 2023

6/10 Okay

John

Liked: Staff & service
Disliked: Cleanliness, amenities
I used to go all the time and it was nice and accomodating .. now its a process to check in .. they read you entire page of rules .. dont let u check in early .. everyone lines up at 2pm to check in .. so now u all waiting in line at 2pm to get room .. girls are nice but too rigid on policies .. customer sevice and empathy for guests would go a long way for this hotel ... not the worst place but i dont think i will go back .. even check out is too long process.. i usually stay at new coast but was booked so i decided to go back here because i used to stay her all the time but sadly wont be back... it is cheap and room is not horrible but definitely getting old and rooms are dark ..shower is strong .. bed ok .. looks like a bomb hit the street .. they are either rebuilding or just tearing down .. not sure but maybe next year 2024 it will be all fixed up ..
Stayed 2 nights in Dec 2023

2/10 Terrible

Francisco

Disliked: Staff & service
Stayed 3 nights in Dec 2023

6/10 Okay

Anthony

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Update your pictures. Not as luxurious as I thought . Very smelly like vinegar and dust.
Stayed 1 night in Nov 2023

6/10 Okay

Jason

Travelled with family
Liked: Cleanliness
The food was good mostly apart from the undercooked raw eggs for breakfast. The staff were mostly pleasant to me, but not my guests. There was building work/scaffolding on the front of the hotel. The bathroom door handle was broken and didn't get fixed after I reported it. They didn't provide enough towels even though I had paid for 4 people to stay and tried to charge me for extra after checking out. The cups were not cleaned each day during room cleaning. The staff were overheard making comments about my family guests who do speak Tagalog too. My step son was challenged several times after parking his scooter in the underground car park.
Stayed 27 nights in Oct 2023

2/10 Terrible

Steve

Travelled with group
Disliked: Staff & service, property conditions & facilities
Hotel pictures are from 20 years ago. Property needs a lot of work. Don’t recommend
Stayed 2 nights in Oct 2023

4/10 Poor

Janeth Monticellanos

Stayed 1 night in Oct 2023

4/10 Poor

George

I asked for smoking room, not available. I only booked this hotel because they have this smoking floor. We were given 2 separate beds and we're couple. What was that. I specifically choose one bed
Stayed 1 night in Oct 2023

8/10 Good

Peter

Stayed 3 nights in Oct 2023

6/10 Okay

Armando

Stayed 2 nights in Oct 2023

2/10 Terrible

HERNANE

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front supervisor was arrogant. The guards are very helpful.
Stayed 2 nights in Oct 2023
Response from Kimberly Lam / Rooms Division Manager on 18 Oct 2023
Thank you for taking the time to write a review on our property. It was a pleasure to have you with us. We sincerely apologize if your recent stay fell short of expectations. May we get more details about your stay so that we can better address the issue at hand, so that we can provide a much improved experience to you and our guests? We appreciate your comments.

4/10 Poor

Cory S

Stayed 2 nights in Oct 2023

10/10 Excellent

Bijoy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and value for money
Stayed 2 nights in Sep 2023
Response from Kimberly Lam / Rooms Division Manager on 8 Nov 2023
Hello, Massimo! Thank you so much for taking the time to share your great experience with us. We’re happy to hear that you enjoyed your stay with us, which is exactly what we want for you and our visitors! Again, thank you for choosing us for your stay in Manila! We hope to welcome you again at Armada Hotel Manila. Safe travels!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

cassim

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Poor condition of room and bathroom scattered with flys. Mould on ceiling in main room and round floor in bathroom. Part fault of expedia, listing this hotel on their website. Rating is completely misleading and although i booked for 2 adult and 2 children, i was booked a king bed only. Then there was the fuss about only 2 booked for breakfast. I had paid extra of £58.00 for extra person and still i was questioned about breakfast for us all. I lay all of this with Expedia who have clearly not reviewed/ inspected this property in recent years
Stayed 1 night in Aug 2023
Response from Kimberly Lam / Rooms Division Manager on 15 Aug 2023
Hello! Thank you for taking the time to share your experience with us. Although an apology will regrettably not alter your experience, we extend it with all sincerity. We are very sorry to hear that we failed to provide you a positive, worthwhile experience. We assure that the issue about the ceiling mould will be cascaded to the respective departments, and we promise to do better next time. With regards to the bed configuration,the request of two beds is based on availability. We hope you give us another chance to show ourselves in a better light on your future vacation. Again, thanks for letting us know about our shortcomings and for choosing us for your stay in Manila.

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a short stay.
First impressions were average as it is an older hotel. The rooms were clean and comfortable and spacious. Hotel service was good and location is also good if you need to get to the airport.
Stayed 2 nights in Jul 2023
Response from Kimberly Lam / Rooms Division Manager on 15 Aug 2023
Thank you for your feedback! We are glad to know that you had a wonderful stay here at Armada Hotel Manila! We are certainly looking forward to your next visit. -

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved this hotel. The rooms and facility if first rate. Clean, modern, spacious, well maintained. The staff is wonderful. I will definitely stay again and again
Response from Kimberly Lam / Rooms Division Manager on 15 Aug 2023
Thank you for taking time to share your experience on your recent stay here at Armada Hotel Manila! We look forward to your next visit!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Room was spacious and clean. Had a great stay at Armada!
Stayed 1 night in Jul 2023
Response from Kimberly Lam / Rooms Division Manager on 15 Aug 2023
Thank you so much for taking the time to share your great experience with us. We’re happy to hear that you enjoyed your stay with us, which is exactly what we want for you and our visitors! Again, thank you for choosing us for your stay in Manila! We hope to welcome you again at Armada Hotel Manila. Safe travels!

4/10 Poor

Nathan

Disliked: Property conditions & facilities
Although the staff was friendly and building generally clean, this hotel seriously oversold what amenities are actually offered and are available. The bar is not open, but is under construction. The upstairs restaurant was not operating like advertised. But also looked to be either under construction or recurving a major overall that would be done no time soon. The location was completely surrounded by dilapidated buildings, people waiting outside who followed me whenever I would leave the hotel, and next to buildings covered in graffiti with the names of local gangs.
Stayed 3 nights in Jul 2023

8/10 Good

ROSALITA

Stayed 1 night in Jun 2023

6/10 Okay

Britzel

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities
I strongly urge potential guests to think twice before making a reservation at Armada Hotel. If you value a hotel that prioritizes customer satisfaction, provides a high level of service, and displays flexibility in accommodating unforeseen circumstances, I suggest looking elsewhere. Armada Hotel's lack of understanding and refusal to consider a change of date or offer a refund are indicative of a deeply disappointing customer experience. I believe that a hotel's true character is revealed in how it handles challenging situations and interacts with its guests. In this regard, Armada Hotel has fallen short. Their rigid policy and lack of flexibility have not only cost them my business but have also tarnished their reputation in my eyes.
Stayed 20 nights in Jun 2023
Response from Kimberly Lam / Rooms Division Manager on 15 Aug 2023
Thank you for taking the time to write a review on our property. It was a pleasure to have you with us. We sincerely apologize if your recent stay fell short of expectations. With regards to your concern about the request for change of date, upon checking, we have not received any notification. May we get more details about your stay so that we can better address the issue at hand, so that we can provide a much improved experience to you and our guests? We appreciate your comments.

4/10 Poor

Layne

Stayed 2 nights in Jun 2023

6/10 Okay

Kenneth

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great Service Staff Poor Location
The service staff was very helpful and courteous. The breakfast was good, although most of the food is filipino and I did not eat it. But my filipina wife liked it though. The room was comfortable and shower was very good. I had problem with room being too cold, until I found the temp control was a remote on the 3rd day of stay. There was a bad smell in the hallways and the elevator, and only one of two elevators was working. The neighborhood that the hotel is located is very poor, dirty and smelly. It might be worth considering a more expensive hotel to get away from that. When I searched on the web for hotels near Bonifacio Global City (BGC), this hotel came on top of the list, despite the fact that It was very far away from the BGC and the Mall of Asia, where we really wanted to be. Had to use taxi or Grab to go anywhere nice
Stayed 3 nights in May 2023

10/10 Excellent

ANTHONY JOSEPH, Summerfield

Liked: Cleanliness, staff & service, property conditions & facilities
Great property with cleanliness, excellent service, great pool, and superb restaurant. Highly recommended.
Stayed 20 nights in Apr 2023
Response from Kimberly Lam / Rooms Division Manager on 10 May 2023
Thank you for taking time to share your experience on your recent stay here at Armada Hotel Manila! We look forward to your next visit!

10/10 Excellent

Samuel

Stayed 2 nights in May 2023

10/10 Excellent

Gerardo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel, room, and staff were fantastic and professional. The only downside to the venue was that I chose that hotel due to it advertising having a bar and spa within it, but both were closed throughout my stay there.
Stayed 1 night in Apr 2023
Response from Kimberly Lam / Rooms Division Manager on 10 May 2023
Thank you for taking time to share your experience on your recent stay here at Armada Hotel Manila!With regards to the Bar and Spa, we apologize for the information, we will be opening it soon. We look forward to your next visit!

10/10 Excellent

Tina F.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in great condition. The area around it is not so great and lots of construction going on across the street.
Stayed 3 nights in Apr 2023
Response from Kimberly Lam / Rooms Division Manager on 10 May 2023
Thank you for taking time to share your experience on your recent stay here at Armada Hotel Manila! We look forward to your next visit!

4/10 Poor

Inocencia

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
breakfast food was not good for the price that we paid.
Stayed 1 night in Apr 2023
Response from Kimberly Lam / Rooms Division Manager on 26 Apr 2023
Thank you for sharing your comments as your valuable feedback is essential in our continues efforts to improve our services and offerings. It is unfortunate to note that your experience was not as expected especially with our breakfast. Rest assured that your concerns were addressed promptly to the departments concerned.

8/10 Good

Tao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice one, the room is large and confortable. As it is closing to downtown, some agents from the gambling organisation may harrass you. If you are not their target, then every thing will be fine
Response from Kimberly Lam / Rooms Division Manager on 26 Apr 2023
Thank you for your feedback! We are glad to know that you had a wonderful stay here at Armada Hotel Manila! We are certainly looking forward to your next visit.

10/10 Excellent

john

Stayed 1 night in Apr 2023
Response from Kimberly Lam / Rooms Division Manager on 26 Apr 2023
Thank you for your feedback ! We are glad to know that you had a wonderful stay here at Armada Hotel Manila! We are certainly looking forward to your next visit.

2/10 Terrible

Raymond

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Unpleasant stay
Construction site and noisy. Bed sheets are dirty. Food is unnecessarily expensive. Bath tub drain not working properly, getting stagnant.
Stayed 2 nights in Mar 2023
Response from Kimberly Lam / Rooms Division Manager on 26 Apr 2023
Thank you for sharing your comments as your valuable feedback is essential in our continues efforts to improve our services and offerings. It is unfortunate to note that your experience was not as expected.Rest assured that your concerns were addressed promptly to the departments concerned.

8/10 Good

Rosalita

Travelled with family
Liked: Cleanliness, property conditions & facilities
Conveniently located and good customer service They should put extra toilet paper in bathroom and hand towel pls
Stayed 3 nights in Mar 2023
Response from Kimberly Lam / Rooms Division Manager on 26 Apr 2023
Thank you for your feedback! We are glad to know that you had a wonderful stay here at Armada Hotel Manila! We are certainly looking forward to your next visit.

8/10 Good

lucas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for the price you pay, walking distance from Manila Bay Walk, Robinson mall, Manila zoo even Intramuros is within walking distance as covering Rizal Park, the National Museum and Ocean Park if not too hot for walking
Stayed 4 nights in Mar 2023
Response from Kimberly Lam / Rooms Division Manager on 26 Apr 2023
Thank you for your feedback. We are glad to know that you had a wonderful stay here at Armada Hotel Manila! We are certainly looking forward to your next visit.

8/10 Good

SHMUEL

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints.
Stayed 1 night in Jan 2023

6/10 Okay

Ronald

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Thumbs Down
The property was in need of a lot of maintenance. Also it was not very clean. The location is unpleasant and filthy. None of the exercise equipment was functional. I would not recommend staying here.
Stayed 3 nights in Feb 2023

6/10 Okay

Michael

Liked: Cleanliness, staff & service, amenities
Clean but old. Large rooms. Some WiFi issues. Appears to be construction of near by building. When the street has returned to normal it will be nicer.
Stayed 2 nights in Jan 2023

8/10 Good

Raul, El Paso

Liked: Cleanliness
Disliked: Amenities
Nice clean and cheap hotel. Parking sucks, you have to pay across the street. The security guards also makes extra money booking very expensive daily rentals to guest. Vios daily 3 hiur rental was at 6 Thousand pesos.
Stayed 1 night in Feb 2023

8/10 Good

SHMUEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

RAYMOND

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
This motel was refreshing away from the crowds. Staff was wonderful
Stayed 1 night in Feb 2023

6/10 Okay

Glynn

Liked: Cleanliness, staff & service, room comfort
Bit expensive
Stayed here before, on the 11 floor, which was a nice room. However, this time we were on the 12 floor. The outside A/C units kept us awake and so did the constant outside traffic noice. Not the hotels fault, but it didn’t make our stay enjoyable. Breakfast was a bit uninspiring as well.
Stayed 1 night in Feb 2023

10/10 Excellent

Glynn

Stayed 1 night in Feb 2023

8/10 Good

Christopher, Blaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Every sound echos in the hallways and an elevator was out of service. Area is under construction. Staff is super friendly and nice rooms.
Stayed 2 nights in Jan 2023

10/10 Excellent

Ponciano

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, big comfortable bed. The Team are all nice and pleasant
Response from Armada Hotel Manila on 24 Jan 2023
Thank you for staying! We hope to see you again!

10/10 Excellent

Daniel

Stayed 1 night in Nov 2022
Response from Kimberly Lam / Rooms Division Manager on 24 Nov 2022
Thank you for your feedback Daniel! We are glad to know that you had a wonderful stay here at Armada Hotel Manila! We are certainly looking forward to your next visit.

10/10 Excellent

Wilson

Stayed 2 nights in Nov 2022
Response from Kimberly Lam / Rooms Division Manager on 24 Nov 2022
Thank you for your feedback Wilson! We are glad to know that you had a wonderful stay here at Armada Hotel Manila! We are certainly looking forward to your next visit.

8/10 Good

Janet

Liked: Cleanliness, staff & service, amenities
The staff is very professional and approachable. Willing to assist anytime.
Response from Kimberly Lam / Rooms Division Manager on 24 Nov 2022
Thank you for your feedback Janet! We are glad to know that you had a wonderful stay here at Armada Hotel Manila! We are certainly looking forward to your next visit.