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8/10 Good
Alan
20 Apr 2024
The staff was friendly and helpful. I found the room a bit small and tight. We were disappointed that on a Friday night the bar stopped serving drinks at 11pm. According to our server it’s because the new management company refused to pay the staff OT.
Alan
Stayed 1 night in Apr 2024
Response from Hotel Management on 22 Apr 2024
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I didn’t appreciate the “destination” fee of $35 a day that I was not told about. I was just told about the $35 daily hotel credit. Had I known that I would have been charged it regardless I would have used the service more often than I did. This fee should be on Expedia’s site so the customer knows before booking. Otherwise a great hotel for the price we paid.
Thomas
Stayed 3 nights in Apr 2024
Response from Hotel Management on 19 Apr 2024
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4/10 Poor
peter
Travelled with family
14 Apr 2024
Disliked: Staff & service
Tried to check in after the check in time of 4 pm and and they didn’t have our room ready for us us until after 6pm. They said they were still cleaning it. Offered nothing to us for the inconvenience and just acted as if it was no big deal that we needed to go sit in the lobby and wait. Very disappointed , will never stay here again.
peter
Stayed 1 night in Apr 2024
Response from Hotel Management on 15 Apr 2024
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This hotel is lovely. However the bathrooms are very small and the toilets are very low and difficult to use. Its also very noisy. Understanding its the big city it a still too noisy.
Also the hotel bar is only open from 5 to 11. Who does that?
Kathleen
Stayed 2 nights in Mar 2024
Response from Hotel Management on 5 Apr 2024
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We think this property is amazing! We would look forward to going back. The only thing I would make a recommendation to is in room 1907. The curtain does not go down on one of the windows and so light comes in all night long.
Julie
Stayed 2 nights in Mar 2024
Response from Hotel Management on 1 Apr 2024
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6/10 Okay
Patty
31 Mar 2024
Patty
Stayed 2 nights in Mar 2024
Response from Hotel Management on 2 Apr 2024
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The $35 dollar destination fee that is extra surprise feels like its been offset by the cost of breakfast but breakfast will cost an additional $35/person and its prebilled so your destination fee is multiplied many times over,
ALBERT
Stayed 2 nights in Mar 2024
Response from Hotel Management on 11 Apr 2024
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8/10 Good
Tess
31 Mar 2024
Liked: Amenities
Good service
Tess
Stayed 2 nights in Mar 2024
Response from Hotel Management on 1 Apr 2024
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When i arrived at the hotel it was raining, I asked for one umbrella because i have small children to bring them down from the car and the lady at the front desk told me they didn't have any. No one offer to help me bring the luggage up to my room. horrible service if you are with kids.
Juliett
Stayed 4 nights in Mar 2024
Response from Hotel Management on 29 Mar 2024
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This hotel is a cash cow operating business. Two days before my arrival I got a message saying I would be charged $35 tourist fee which would be offset by a$35 credit for drinks at the bar or breakfast which is $36.95. So you end up spending more money for tip. If I had know. If this scam before I would have booked elsewhere
Michael
Response from Hotel Management on 29 Mar 2024
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8/10 Good
Samantha
26 Mar 2024
Liked: Cleanliness, staff & service
Samantha
Stayed 3 nights in Mar 2024
Response from Hotel Management on 28 Mar 2024
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The hotel met expectations, room size was nice, thin walls, strange shower combined from dated tub. Bed was comfortable, staff was friendly. Breakfast was very good.
Tannus
Stayed 1 night in Mar 2024
Response from Hotel Management on 26 Mar 2024
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10/10 Excellent
Aviva
24 Mar 2024
Liked: Property conditions & facilities
Really cute place and nice bar!
Aviva
Stayed 1 night in Mar 2024
Response from Hotel Management on 25 Mar 2024
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8/10 Good
Araceli, cumberland
23 Mar 2024
Liked: Cleanliness, staff & service
It is ok. Convenient but rooms too small and old for an autograph collection Marriott property. Breakfast was Buffett, no options for a la carte
Araceli
Stayed 2 nights in Jan 2024
Response from Hotel Management on 25 Mar 2024
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I stayed at the Lexington prior to the most recent renovations. Personal opinion... they damaged the character of a great building. This is still a fantastic hotel, I was just disappointed with the 'updates'.
Guy Jon
Stayed 3 nights in Jan 2024
Response from Hotel Management on 25 Mar 2024
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10/10 Excellent
Benjamin
19 Mar 2024
Benjamin
Stayed 2 nights in Mar 2024
Response from Hotel Management on 8 Apr 2024
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It’s in a great location, about a 5 minute walk to grand central station, less than 20 minute walk to Times Square, about 20 minute walk to the Empire State Building and lots of food options very close by. There’s even a Starbucks basically in the lobby which I went to for coffee since there’s no coffee maker nor fridge in the room and I discovered on the day I checked out they have complimentary coffee tucked away at the checkin/out desk so I actually didn’t need to pay for Starbucks. Only real complaint was how expensive it was to park. When they say they have parking available at the hotel just go ahead and find your own parking.
Maggie
Stayed 3 nights in Mar 2024
Response from Hotel Management on 18 Mar 2024
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The hotel was clean and quiet. Our room was spacious. The hotel is located in a great spot that is accessible to everything we wanted to see. The staff was friendly and professional.
Bonnie DeWitt
Stayed 3 nights in Feb 2024
Response from Hotel Management on 11 Mar 2024
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8/10 Good
Sarah
Travelled with family
8 Mar 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room feels very small and old. The hotel is well located with all amenities at a walkable distance.
Sarah
Stayed 4 nights in Dec 2023
Response from Hotel Management on 11 Mar 2024
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4/10 Poor
Erin
3 Mar 2024
Erin
Stayed 1 night in Mar 2024
Response from Hotel Management on 25 Mar 2024
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8/10 Good
Andrei
3 Mar 2024
Andrei
Stayed 1 night in Mar 2024
Response from Hotel Management on 25 Mar 2024
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Trusted place to stay. Nice lobby, restaurant on site, complementary water, Starbucks in building, room comfortable (some wear with wall paper and walls, but nice room).
Sandra M Mielke
Stayed 5 nights in Feb 2024
Response from Hotel Management on 14 Feb 2024
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