Outdoor pool, open 8 AM to 9 PM, pool loungers

Reviews of Mandurah Family Resort

3.5 out of 5
Mandurah Family Resort
124 Mandurah Tce, Mandurah, WA

Reviews

7.8

Good

Rating 10 - Excellent. 5 out of 30 reviews" "
Rating 8 - Good. 19 out of 30 reviews" "
Rating 6 - Okay. 4 out of 30 reviews" "
Rating 4 - Poor. 1 out of 30 reviews" "
Rating 2 - Terrible. 1 out of 30 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Allison J Stralow

Business traveller
Liked: Cleanliness, staff & service, room comfort
In need of TLC.
The courtyard and entrance needed weeding and cleaning. Garden overgrown and bird poo everywhere. Noisy neighbours. Unit itslef was clean and comfortable.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from mfr on 23 Aug 2019
blessed thanks so much

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of the property - close to the beach and central Mandurah.
Stayed 3 nights in Apr 2019
Response from Anne on 28 Apr 2019
Thank You for your review, we hope to see you again.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Lots of fun had.. pool area and trampolines were great for kids
Stayed 2 nights in Apr 2019
Response from Anne on 28 Apr 2019
We are so happy you and your family enjoyed your stay. We hope to greet you again.

8/10 Good

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Anne on 3 Mar 2019
Thank you Natasha for your rating, we hope you enjoyed your stay and will come back again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2018
Response from Anne on 18 June 2018
Thank you for your review, we hope you enjoyed your stay and will visit again.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
We wer surprised to find that our allocated villa was upstairs. As our checkin was after office hours we were not able to negotiate a change. We suggest that booking information advise that some villas involve negotiating steep stairs
Stayed 2 nights in Jun 2018
Response from Anne on 20 June 2018
Hi, On the booking site it does state that villas are either ground floor or upstairs loft villas. It is always advisable to put into guest comments your preference. I am sorry you were not able to change due to late check in, but hope you still had an enjoyable stay.

8/10 Good

Charlotte

Liked: Room comfort
Response from Anne on 18 Apr 2018
Thank You for taking time to do review. We hope you enjoyed your stay with us.

10/10 Excellent

Julie, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, great location, friendly staff.
Fully recommend for a family getaway, especially if you have younger kids. Walk to beach, shops, cafes. Excellent value for money and a short drive from Perth.
Stayed 3 nights in Mar 2018
Response from Anne on 11 Apr 2018
Hi Julie, Thank you so much for your review. We are very happy you enjoyed your stay and look forward to welcoming you again in the not too distant future. Staff appreciate your comments re cleanliness as they are very dedicated in making the villas at a good standard at all times. Regards

8/10 Good

randall, perth

Liked: Staff & service, room comfort
Close to all facilities
"......"..................................................
Stayed 4 nights in Mar 2018
Response from Anne on 24 Mar 2018
Thank you for taking the time to do a review. We are happy you enjoyed your stay.

2/10 Terrible

Annette, Perth

Disliked: Property conditions & facilities, room comfort
Very dark and gloomy unit!
Our unit was very dark and gloomy. Several lights didn't work which made it worse. The Floor was dark brown paving bricks and the inside walls were brick painted roughly in white. It felt like a dungeon. The main bedroom was so small and we had to squeeze in between the wall and the bed so we could get into bed. The bathroom was also very small. The free Wifi only worked outside and sometimes we had to sit outside the office before we could connect to the internet. The dvd player didn't work. Only the tv worked. Overall we were very disappointed with the unit. For the price that we paid, we expected much better facilities and a much nicer unit.
Stayed 4 nights in Dec 2017
Response from Anne on 18 Jan 2018
Hi Annette, We are sorry you were dissapointed with your Villa. If you had come back to the reception and let us know this, we would have certainly moved you to another Villa. All our villas are privately owned, so all are differently furnished etc. We are always grateful for feedback from our guest, so that we may pass onto the owners your reviews and they can make improvements. Unfortunately I am unsure of what Villa you stayed in (as you have no last name on your review) We hope this will not deter you in coming to visit us again. Re WiFi - we offer basic wifi throughout the resort and as you can imagine, the time that you stayed here we had over 150 people in the resort. all logging on. It made it very slow. Regards

8/10 Good

sue, perth wa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ambience, close to beach & easy walk into fo
Anne at reception was so lovely & accommodating. The pool & spa were perfect. Loved the trampolines. The unit was comfortable and clean with all we needed for a relaxing getaway. Thanks
Stayed 2 nights in Oct 2017
Response from Anne on 18 Oct 2017
Hi Sue, Thank you for your lovely review. We are very happy you enjoyed your stay a t Mandurah Holiday resort and hope you will visit us again. Regards

6/10 Okay

Carole, Perth

What we needed for a short stay
The weather was bad so couldn't use pool or facilities in hindsight should have paid extra for the room with Spa. Would return again though as it has everything you need for a long weekend .
Stayed 2 nights in Oct 2017
Response from Anne on 18 Oct 2017
Hi carol, so sorry the weather was so bad, hopefully when you visit us again Mandurah will turn on our usual good weather for you. We are happy that you enjoyed your stay. . Regards

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Great place for family gathering
Nice location, not too far to the city centre and local supermarket and the beach. The villa was wonderful and adequate space for two adults and 1 child. We enjoy the hot spa, we didn't use the pool because it was cold. Kids love the trampoline but the tennis court is just too mini. The WiFi signal is good in the pool area but it was poor in our room. Overall it was a good holiday!
Stayed 3 nights in Sep 2017
Response from Diane on 18 Oct 2017
Hi , We are very happy you and your family enjoyed your stay with us a t he Mandurah Family Resort and the facilities were to your liking. Unfortunately our tennis court is only a half one as we do not have the land space to make any bigger. We have taken note of your comments re the WiFi and are trying to iron out these issues. Kind Regards Anne

8/10 Good

esther, kalgoorlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Went to use hairdryer. Turned on a heap of dust came out and was making a nasty rattle so didn't use it. Maybe all the hairdryers need checking. Great shower, but if you are very tall they are fitted too low.
Stayed 3 nights in Aug 2017
Response from Anne on 31 Aug 2017
Hi Esther, Thank you for your review and information concerning hair dryers which will be rectified asap. Our apologies for this problem. We are happy you had a comfortable stay with us and hope you will return again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Been around a while but my unit nicely renovated. Great family accommodation close to Mandurah town centre.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Friendly, great for Kids
Very clean and well appointed room, great place to stay for kids with pool, trampolines etc. Convenient for Mandurah. Well run by pleasant people
Response from General Manager on 15 Jan 2017
Hi Paul, Thank you for taking the time to do a review. We are very happy, that you and your family enjoyed your stay with us. We hope that you will visit us again in the not too distant future. Our housekeeping staff appreciate your comments, as they strive very hard to keep a good standard. Kind Regards Anne

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday with the grand daughters
everything was good clean and in perfect location. 500 m to clean beach and 900m to town one way and 700 m to small shopping mall. Only downside regarding our cabin was that there was only a very large sharp knife which was a little difficult when cooking and nothing much to use in microwave. With the addition of these few minor items, our holiday would have been perfect. It was in any case but given there was a kitchen and room for 7 people, these few things would be a big help for those who want to cook.
Response from General Manager on 15 Jan 2017
Hi , Thank you for taking the time to do a review, we welcome all of our guest feed back, so that we may pass onto the owners improvements that are required. (all of our villas are individually owned). We are always striving for the owners to update and improve their facilities to cater to all our guest needs. We are very happy, you & your family enjoyed your stay. Kind Regards Anne

8/10 Good

Stacey, Ballarat Vic

Liked: Cleanliness, staff & service
Nice place close to the beach
A nice clean place close to the beach and town. A bit light on for power points, and no container for the microwave.The single key for entry and exit to the resort as well as entry/exit from the pool area was inconvenient if we wanted to do different things. Having said that, we really enjoyed our stay at a good price.
Response from Anne on 15 Jan 2017
Hi Stacey, We are happy that you enjoyed your stay and thank you for your feedback. All Villas are individually owned,so all of our guest concerns are passed on to help make improvements to our accommodations. Hopefully we will welcome you again for another visit at our resort. Kind Regards Anne

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient stay
Conveinent location ; close to the beach and interesting places in Mandurah
Response from Anne on 15 Jan 2017
Thank you for taking time to review our resort, we are happy you enjoyed your stay. Regards Anne

6/10 Okay

Amber

Comfortable but dated accommodation.
Apartments are a little dated but comfortable. Pool area and tennis courts are very nice. Children's playground was a great touch. Close to the main port of Mandurah and local shops.
Apartment
Response from Anne on 15 Jan 2017
Hi Amber, Thank you for doing a review of your stay with us. All our Villas are individaully owned and we are encouraging the owners to update and bring their Villas up to an updated standard, so your comments are very welcome. Hopefully you and your family will visit us again. Regards Anne

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
The main bedroom was small. The TV remote was missing but was replaced after two days. Who rated it 3.8 star?
Response from Anne on 5 Nov 2016
Hi, thank you for your feed back, apologies for the missing remote, unfortunately due to all villas being individually owned TV's are of a varied, and is sometimes hard to replace the remotes in a timely manner. Hopefully this will not deter you from visiting us again.

8/10 Good

Sue, B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to escape with family
Had a lovely stay. Very relaxing destination. Great facilities for family's.
Response from Anne on 10 Sept 2016
Hi Sue, Thank you for your review. We are very happy, that you enjoyed your stay with us. It always a pleasure, to recieve our guest feedback. We hope to see you again, in the not too distant future

8/10 Good

Edna Dianne, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun Family Times
Good for families and so close to everything
Response from Diane on 21 May 2016
So pleased you enjoyed your stay and found our location convenient to explore the Mandurah region, we would love to welcome you again soon.

8/10 Good

Neil, Ahfield, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely atmosphere, a walk to the beach
Very pleasant...................................................................................................................................
Response from Diane (Manager) on 21 Mar 2016
We are delighted you enjoyed your stay with us, we hope to welcome you again soon.

6/10 Okay

Kristian

Liked: Cleanliness
Disliked: Property conditions & facilities
Response from Diane on 7 May 2016
Hi Kristian, we thank you for taking the time to review your stay, we hope to welcome you again soon.

10/10 Excellent

anouska, geraldton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family hotel
Great hotel for a family to stay at. Amazing facilities and so close to the Mandurah foreshore! I will definitely stay here again
Response from Diane Hart (Manager) on 1 Jan 2016
We are so delighted you and your family enjoyed your stay with us. We wish you a Happy New Year and hope you visit with us again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet
Good price for self contained unit, 10 min walk to shops and beach
Response from Diane (Manager) on 21 Nov 2015
We are delighted you enjoyed your stay with us, we hope to welcome you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Diane on 30 July 2016
Hi, thank you for taking the time to send a review. We hope you enjoyed your experience at Mandurah Family Resort and hope you may visit us again, in the not too distance future.

8/10 Good

Janine, Northam WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Away
The unit was lovely, and the facilities in the grounds were very people friendly. The staff and other guests were also very friendly. We had a wonderful stay and hopefully will be able to have another stay here in the future
Hi Janine, Thank your for your lovely review. We are very pleased you enjoyed your experience at Mandurah family Resort and look forward to you visiting us again. Regards Anne