Terrace/patio

Reviews of Dolphin Quay Apartments

4.5 out of 5
Dolphin Quay Apartments
1 The Palladio, Mandurah, WA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 597 out of 1055 reviews" "
Rating 8 - Good. 366 out of 1055 reviews" "
Rating 6 - Okay. 63 out of 1055 reviews" "
Rating 4 - Poor. 20 out of 1055 reviews" "
Rating 2 - Terrible. 9 out of 1055 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kushla

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location really relaxing looks a bit tired and bed was a bit smaller than we usually get but enjoyed staying here
Stayed 2 nights in Apr 2024

10/10 Excellent

Betty

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a late arrival & information all was in place on arrival so easy will recommend to friends & be back again.
Stayed 1 night in Apr 2024

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and well supplied. Difficulty with key to door. Was reported, attempted fixing by maintenance but not fixed properly.
Stayed 4 nights in Mar 2024
Response from Irene, Guest Services on 13 Apr 2024
Thank you for your review Mary. We are glad to hear that you found the apartment clean and well supplied. We apologize for any inconvenience you had with the key. Maintenance needed a bit more time to fix the issue. It has since been fixed. We hope it did not impact your stay too much. We hope to welcome you again in the near future. Thank you for choosing Dolphin Quay Apartments for your holiday!

6/10 Okay

Noelene

Travelled with group
Liked: Amenities
Apartment was clean, not huge but with lovely views over the marina. Very noisy overhead neighbours and the bedrooms were quite hot once bedroom doors were closed. Couldn’t open the windows at night due to the street noise and noise from the restaurants below.
Stayed 2 nights in Apr 2024
Response from Irene, Guest Services on 13 Apr 2024
Thank you for your feedback, Noelene. We are happy to hear you enjoyed the lovely views over the marina. Our apartments are very conveniently located right in the heart of Mandurah overlooking the bright blue waters, and a few meters away from all the restaurants. This does mean you are right in the 'hustle and bustle' during the weekend. If we have the pleasure of welcoming you again, feel free to book one of our Superior Marina or Palladio View apartments, which are located at the quieter side of the building. Thank you for choosing Dolphin Quay Apartments as your holiday destination.

10/10 Excellent

Joanna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic apartment in an incredible location. Comfy bed and amazing view of subset over the marina. Would recommend marina view room!
Stayed 1 night in Mar 2024
Response from Irene, Guest Services on 13 Apr 2024
Hello Joanna. Thank you for your 5 star review! We're glad to hear that you enjoyed your stay at our apartment and that you found the location incredible. There's nothing quite like watching the sunset over the marina.We greatly appreciate your recommendation of the marina view apartment, and we hope to welcome you back for another stay in the future.

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great spot on the water.
Stayed 1 night in Mar 2024
Response from Irene, Guest Services on 13 Apr 2024
Thank you Miguel. We hope you spotted some dolphins! Thank you for calling Dolphin Quay Apartments home for the duration of your holiday. Hope to welcome you again.

10/10 Excellent

Terry

Travelled with partner
Liked: Amenities, property conditions & facilities
Walking distance to shops & cafes. Nice outlook onto the marina from the apartment. Reception helpful
Stayed 1 night in Mar 2024
Response from Irene, Guest Services on 13 Apr 2024
Thank you for your review Terry! We're glad you appreciated our convenient location, marina view, and helpful reception staff.

8/10 Good

Samantha

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Jason

Liked: Cleanliness, property conditions & facilities
Simply sensational
Stayed 2 nights in Feb 2024
Response from Irene, Guest Services on 15 Apr 2024
Thank you for the glowing review Jason! We strive to provide the best possible experience for our guests, and we're delighted that we hit the mark with you. Hope to welcome you again someday soon.

10/10 Excellent

Toni

Liked: Cleanliness, property conditions & facilities
Absolutely delightful a great location and a fabulous price
Stayed 3 nights in Feb 2024
Response from Irene, Guest Services on 16 Apr 2024
Thank you so much Toni, we are happy to hear you enjoyed our great location and our competitive prices! We hope to welcome you again soon.

4/10 Poor

Alex

Travelled with family
Liked: Amenities
Nice location and good view from the balcony, however not worth the money you pay by any means. Apartment was below average, odd smell inside, balcony seemed unclean (bbq, table etc), showers ran hot then cold and didn’t stay warm, carpets quite stained, blinds in the twin bedroom also had gaps from being previously broken. Iron / board didn’t work well, and the TV wouldn’t load YouTube when we tried to use it. Photos make this place look a lot better than it was and show the best pictures to sell the rooms. Staff were friendly and accommodating at check in, and the property is secure! Wouldn’t stay again for the price
Stayed 1 night in Feb 2024
Response from Irene, Guest Services on 16 Apr 2024
Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations. Your comments are valuable to us, and we have addressed the issues you've mentioned to ensure improvements are made. Next time, please feel free to address any issues like youtube not loading during your stay, so we can fix it prior to your departure. It is our goal to make your stay as comfortable and enjoyable as possible! We appreciate your acknowledgment of our friendly staff and the property's security.

8/10 Good

Jean

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024

6/10 Okay

Brooke

Liked: Cleanliness, property conditions & facilities
no hot water at all
Stayed 1 night in Feb 2024

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities
Lovely
Stayed 2 nights in Jan 2024

10/10 Excellent

Kerry

Liked: Cleanliness, property conditions & facilities
Lovely location
Stayed 3 nights in Jan 2024

10/10 Excellent

Cindy

Stayed 1 night in Dec 2023

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, room comfort
Spectacular views of Dolphin Quay
We really enjoyed our stay at Dolphin Quay Apartments. The best thing with our second level apartment was the view of Dolphin Quay. It was spectacular. There are restaurants at the floor level, the building is next to a small swimming beach and is a short stroll across the pedestrian bridge to cafes. The apartment itself is comfortable for a family of 4 and has two bathrooms which was appreciated. There is also a small kitchen and European style laundry. The balcony is quite large too.
Stayed 2 nights in Jan 2024

10/10 Excellent

Kurghan

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Amanda Guest Services on 9 Jan 2024
Thank you for choosing to stay with Dolphin Quay Apartments. We look forward to welcoming you back. Kind Regards

8/10 Good

Fiona

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A great apartment to stay if attending Mandurah Performing Arts centre or accessing Mandurah foreshore or Dolphin Quay ( a short walk). Close to restaurants and bars, downstairs, at Dolphin Quay or Mandurah foreshore. Shopping not too far. A nice apartment with views of marina and small beach/parklands. The property had spacious bedrooms and 2 bathrooms. Secure parking provided. Apartment had a full kitchen and laundry facilities.
Stayed 1 night in Jan 2024
Response from Guest Services on 9 Jan 2024
Thank you for your lovely review and for choosing to stay with Dolphin Quay Apartments. I will pass on your feedback. We look forward to welcoming you back. Kind Regards Amanda

10/10 Excellent

Kyle

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel and relaxing
Stayed 2 nights in Dec 2023
Response from Amanda on 9 Jan 2024
Thank you for choosing to stay with Dolphin Quay Apartments. I will pass on your feedback.. We look forward to welcoming you back. Kind Regards Guest Services

4/10 Poor

Pierre

Travelled with partner, Travelled with group
Disliked: Property conditions & facilities
I paid 880 aud for 1 night stay Marina View, and we got a room with total obstruction of the view by the roof of buildings below. So sitting down on the balcony our view was this roof. We left the same night.
Stayed 1 night in Dec 2023

8/10 Good

Mel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in Dec 2023
Response from Amanda on 3 Jan 2024
Hi MelThank you for your review. We hope to welcome you back.Kind RegardsGuest Services

6/10 Okay

Flora

Travelled with family
The rooms were very hot. The conditioning is in the main lounge room. Which made it difficult to cool and get the bedroom cool. Really not a good fit for warm summers in Perth.
Stayed 1 night in Dec 2023
Response from Amanda on 3 Jan 2024
Hi Flora,We are sorry you did not enjoy your stay with us. There are fans for the bedrooms available from reception. We hope to welcome you back.Kind RegardsGuest Services

10/10 Excellent

Catrina, Dunsborough

Stayed 1 night in Dec 2023
Response from Guest Services on 9 Jan 2024
Thank you for your review!Kind Regards

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A great break, no problems.
Stayed 4 nights in Dec 2023
Response from Amanda on 3 Jan 2024
Hi AlanThank you for your kind review. We are glad you enjoyed your stay with us.Kind RegardsGuest Services

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was close to a lot of things to do
Stayed 2 nights in Nov 2023
Response from Guest Services on 3 Dec 2023
Hi JulieThank you for your review. We look forward to welcoming you back to Dolphin Quay Apartments.

10/10 Excellent

William Kim Siong

Liked: Cleanliness, property conditions & facilities
Excellent stay at DQ .
Stayed 3 nights in Nov 2023
Response from Guest Services on 3 Dec 2023
Hi WilliamThank you for your review. We are glad you enjoyed your stay with us at Dolphin Quay Apartments.

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Services on 3 Dec 2023
Thank you for your review John, we hope to welcome you back to Dolphin Quay Apartments.

8/10 Good

Kevin

Liked: Cleanliness, room comfort
Not too bad
The only thing to mention was the shower was hot cold hot cold and when we mentioned it to reception we were told about 10 other guests had mentioned it already
Stayed 1 night in Nov 2023
Response from Guest Services on 3 Dec 2023
Hi KevinThank you for your review. We have passed on your feedback to our maintenance team. We look forward to welcoming you back to Dolphin Quay Apartments.

6/10 Okay

Peter

Stayed 2 nights in Nov 2023
Response from Guest Services on 3 Dec 2023
Thank you for your review Peter.

10/10 Excellent

Tibian

Liked: Cleanliness, amenities, property conditions & facilities
This place is amazing. Perfect location. Close to everything you need. The apartment was homey and such a great stay. Would definitely come back.
Stayed 1 night in Nov 2023
Response from Amanda on 19 Nov 2023
Hi thereThank you for your review. We hope to welcome you again. Kind RegardsGuest Services

8/10 Good

Susan

Travelled with group
Liked: Cleanliness
Very very small and narrow beds in second bedroom. Totally unexpected. Not ideal for normal sized adults. Lovely location but would not stay in winter. No covered corridors to unit. Friendly staff and great position with lovely outlook but poor beds.
Stayed 3 nights in Oct 2023
Response from Guest Services on 3 Dec 2023
Hi SusanThank you for your review. We will pass on your feedback to the owners of the apartment. We hope to welcome you back to Dolphin Quay Apartments.

10/10 Excellent

Scott

Liked: Cleanliness, amenities
👍
Stayed 1 night in Oct 2023
Response from Amanda on 19 Nov 2023
Thank you for your review.Kind RegardsGuest Services

10/10 Excellent

Jayne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely and clean . Great location staff very helpful and friendly
Stayed 1 night in Oct 2023
Response from Guest Services on 25 Oct 2023
Thank you for your kind review. We look forward to welcoming you back to Dolphin Quay Apartments.

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The balcony view was great...day and night...
Stayed 3 nights in Oct 2023
Response from Kind regards Guest Services on 21 Oct 2023
Hi Stephanie, Thank you for your fantastic review. We are glad you enjoyed your stay and we look forward to welcoming you back again soon.

10/10 Excellent

Phillip

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spacious and comfortable
Stayed 2 nights in Oct 2023
Response from Guest Services on 4 Oct 2023
We appreciate your kind review. Thank you!

8/10 Good

Tania

Stayed 2 nights in Sep 2023
Response from Guest Services on 21 Oct 2023
Hi TaniaThank you for your review. We look forward to welcoming you back to Dolphin Quay Apartments.Kind Regards

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities
Great rooms and location is fantastic
Stayed 2 nights in Sep 2023
Response from Guest Services on 4 Oct 2023
Thank you so much for taking the time to write a positive review. We appreciate your feedback.

6/10 Okay

Carroll

Travelled with family
Accessibility of restaurants was good. Outdoor parking was good. Loved the dishwasher, & proximity of ocean. Very poor noise control, there was a lot of bass noise from one of the restaurants downstairs. The lights in the central area were left on all night and the blinds did not lock it out. Single beds were very small, ok for children, not adults. Ensuite shower for the larger bedroom was very slippery.
Stayed 2 nights in Sep 2023
Response from Dolphin Quay on 21 Sept 2023
Hi Carroll, Thank you for your review and feedback, we have reviewed all the issues you have mentioned and are working with the owner of the apartment to address these. Thank you and we hope we can welcome you back in the future to Dolphin Quay Apartments.Kind regardsBella Guest Services

8/10 Good

Alli

Travelled with partner
Liked: Property conditions & facilities
Great location.
Stayed 2 nights in Sep 2023
Response from Guest Services on 19 Sept 2023
Thank you for your review. We look forward to welcoming you back.

10/10 Excellent

Rick

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The scenery was beautiful and there was plenty to do and see.
Stayed 5 nights in Sep 2023
Response from Guest Services on 23 Sept 2023
Thank you for your feedback, we are glad you enjoyed your stay!

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Lovely and clean. Parking is a pain for larger cars 4x4 roofracks as they are too high, so on street only. Coffee and milk scarcity, even after requesting more. Overall though a lovely spot with heaps of great food and drink options and gorgeous views. Will return.
Stayed 2 nights in Sep 2023
Response from Dolphin Quay on 11 Sept 2023
Hi KellyThank you for your review and feedback, we are sorry about the parking issues. We have forwarded your other feedback items onto the relevant staff for consideration and improvement. We hope we can welcome you back in the future.Kind regardsBella Guest Services

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing views
Stayed 1 night in Sep 2023
Response from Guest Services on 4 Oct 2023
Thank you for your kind review, we appreciate it.

10/10 Excellent

chee yap

Travelled with group
Liked: Cleanliness, room comfort
Singapore golfers group stay at Palladio
All 7 pax of our group was very happy with dolphin quay stay. Very convenient with eateries next door and very quiet and serene.
Stayed 5 nights in Aug 2023
Response from Guest Services - Amanda on 23 Sept 2023
We are glad you were happy with your stay at Dolphin Quay apartments. Thank you for your feedback.

8/10 Good

Chris

Stayed 1 night in Aug 2023
Response from Guest Services on 4 Oct 2023
Thanks Chris!

10/10 Excellent

Binhui

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I recently had the pleasure of staying at this apartment and I must say, it exceeded my expectations. What truly took my breath away was the spectacular ocean view. Waking up to the serene sight of the waves and the vast expanse of the water was an experience in itself. The apartment is well-maintained, and the amenities ensured a comfortable stay. I would wholeheartedly recommend this place to anyone looking for a memorable stay by the ocean.
Stayed 1 night in Aug 2023
Response from Guest Services on 15 Aug 2023
Thank you for your kind review. We will pass on your feedback to the owners of the apartment.

10/10 Excellent

Sally

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Guest Services on 4 Oct 2023
Thanks Sally! We look forward to welcoming you back.

10/10 Excellent

Robyn

Stayed 2 nights in Aug 2023
Response from Guest Services - Amanda on 23 Sept 2023
Thank you for a fantastic rating. We are glad you enjoyed your stay and look forward to welcoming you back.

8/10 Good

Mina

Stayed 1 night in Jul 2023

8/10 Good

gordon

Liked: Cleanliness, room comfort
Three days in very comfortable accommo.
Clean accommodation with very friendly staff. Several restaurants in the same building. Car parking was good and secure. A place worth visiting whenever in Mandurah.
Stayed 3 nights in Jul 2023
Response from Guest Services on 23 July 2023
Thank you for your kind review.