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Reviews of The Principal Madrid, Small Luxury Hotels

5 out of 5
The Principal Madrid, Small Luxury Hotels
Marqués de Valdeiglesias, 1, (Esq. Gran Via, 2) , Madrid, Madrid

Reviews

9.4

Exceptional

Rating 10 - Excellent. 587 out of 782 reviews" "
Rating 8 - Good. 147 out of 782 reviews" "
Rating 6 - Okay. 30 out of 782 reviews" "
Rating 4 - Poor. 12 out of 782 reviews" "
Rating 2 - Terrible. 6 out of 782 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

DIADENYS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was the best. Clean and safe. Location, location, location!
Stayed 4 nights in Apr 2024
Response from Carlos Mercadal on 17 Apr 2024
Dear Mr. Nodarse,First of all, thank you for sharing your recent experience with us here at The Principal Madrid.We are delighted to read your excellent review. We are thrilled to learn that you enjoyed our excellent location, on Gran Via Street, near all the key spots of Madrid. Also, it is a pleasure that our staff, both at concierge and housekeeping, could fulfill all your needs and are very grateful for your kind words. Our team works hard and it is always a source of pride to be recognized by you. With everything said, we can only hope to have you back in the future,Kind regards,

10/10 Excellent

Oscar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful three nights at this hotel. I would recommend to all. Excellent staff service and delicious food.
Stayed 3 nights in Apr 2024
Response from Carlos Mercadal on 17 Apr 2024
Dear Mr. Espinal,Firstly, thank you for taking the time to share your recent experience with us here at The Principal Madrid.We are thrilled to learn that you had a wonderful stay. Our staff is pleased that they were able to assist you in everything you needed during your stay. They are very thankful for your kind words towards them. Additionally, we are delighted that you found our food at our restaurant, Atico, delicious.We are happy to see that we have fulfilled your expectations and we hope to see you againsoon in this, your home.Kind regards,

10/10 Excellent

Garth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
In the heart of the action but quiet and incredibly civilized. Staff were excellent and we couldn’t have asked for better service. Would highly recommend!!
Stayed 7 nights in Mar 2024
Response from Carlos Mercadal on 27 Mar 2024
Dear Mr. Stoll,First of all, thank you for taking the time to share your recent experience with us here at The Principal Madrid.We are delighted to see your wonderful review. We are happy to know that you enjoyed our excellent location, right in the heart of Gran Via, allows our guests to be near all the key spots of Madrid and enjoy the city to its full posibilities.Our staff is pleased that they were able to assist you in everything you needed during your stay. They are very thankful for your beautiful words towards them since our team works with the aim of exceeding the expectations. With everything said, we can only hope to have you back in the future,Kind regards,

8/10 Good

Arch

Stayed 4 nights in Mar 2024
Response from Carlos Mercadal on 6 Apr 2024
Dear Mr. Keller,First of all, I would like to thank you for choosing The Principal Madrid to enjoy a few days of rest.We are happy to see that we have fulfilled your expectations and we hope to see you againsoon in this, your home.Kind Regards

8/10 Good

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was excellent with good but intimate feeling common space. Wonderful staff. Very good dining. They offered car transport which we asked for. However the price was not disclosed resulting in a VERY OVERPRICED transfer from the hotel to the train station. Disappointing really. 65 Euros for a five minute drive.
Stayed 2 nights in Mar 2024
Response from Carlos Mercadal on 22 Mar 2024
Dear Mrs. Hollister,First of all, thank you for taking time to share your recent experience with us here at The Principal Madrid.We are really happy to read that you found our hotel excellent. Our staff is going to be very pleased with your kind words towards them.Also, we are glad that you enjoyed our restaurant and had a very good dining there.On the other hand, we are sorry that you had inconveniences with the transportation. Usually, we inform the price for every transfer, but we will take note of your comment just in case there was any kind of situation were it was not well disclosed. Again,we hope it was not a major inconvenience.We hope to have you back in the future and we wish you an excellent day,Kind regards,

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Carlos Mercadal on 22 Mar 2024
Dear Mr. Park,First of all, thank you for taking some time to leave a review about your visit to The Principal Madrid.We are delighted to see through your review that your stay with us was fantastic.We would be glad to see you back in the future and we wish you a wonderful day,Kind regards,

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel, lovely ambience and wonderful staff. Definitely stay again.
Stayed 4 nights in Feb 2024
Response from Carlos Mercadal, Guest Experience Team on 24 Mar 2024
Dear Mrs. Brown.First of all, I would like to thank you for choosing The Principal Madrid to enjoy a few days of rest. We are glad to see that we have met your expectations. The whole team works to make The Principal Madrid a unique place.We hope to see you again soon in this, your home.Kind regards,

10/10 Excellent

Jassem

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay.
Response from Carlos Mercadal, Guest Experience Team on 24 Mar 2024
Dear Mr. Allahdan,First of all, I would like to thank you for choosing The Principal Madrid to enjoy a few days of rest. We are happy to see that we have fulfilled your expectations and we hope to see you again soon in this, your home.Kind regards,

10/10 Excellent

Russell, Tulsa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and professional in all aspects
Stayed 3 nights in Feb 2024
Response from Carlos Mercadal on 29 Mar 2024
Dear Mr. Weidner,First of all, thank you for taking the time to share your experience with us here at The Principal Madrid.On behalf of all our staff, we would like to thank you for for your beautiful words for them. It is very important for us that you are treated with diligence and the most respect. The whole team works to make The Principal Madrid a unique place.We hope to see you again soon in this, your home.Kind regards,

10/10 Excellent

Jackeline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice boutique hotel! 2nd time staying and same top experience. Staff super friendly. Gave us room upgrade with the expedia vip perks. Bar with amazing drinks. Few steps to the Gran via. Walk to restaurants, shops, starbucks, cafes and more.
Stayed 2 nights in Feb 2024
Response from Carlos Mercadal on 29 Mar 2024
Dear Mrs. Reynaud,First of all, thank you for taking the time to share your second experience with us here at The Principal Madrid.We work hard to make The Principal Madrid a unique place and it is superb to read that our excellent location, a stone throw from many of the key spots of the city, is fantastic for our guests.Also, our staff is pleased that they were able to assist you in everything you needed during your stay. They are very thankful for your kind words towards them.Finally, it is great that you felt that comfortable in our cozy rooms.We hope to see you again soon in this, your home.Kind regards,

10/10 Excellent

James, Valencia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Carlos Mercadal on 22 Mar 2024
Dear Mr. Keane,First of all, thank you for taking some time to leave a review about your visit to The Principal Madrid.We are delighted to see through your review that your stay with us was fantastic.We would be glad to see you back in the future and we wish you a wonderful day,Kind regards,

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jan 2024

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024

10/10 Excellent

Stephan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and cozy hotel , staff very attentive , good breakfast Bathroom shower could be improved to be up to a five star level
Stayed 1 night in Jan 2024

10/10 Excellent

Eryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A welcoming experience in Madrid.
The hotel is beautiful, like a lot of the architecture in Madrid the building is so well kept and characterful. The layout is different, with the reception and spa facilities at the top of the hotel and the rooms below, but it was fine, there are 3 lifts to service guests (as well as stairs). The location couldn't be better, you're right in the heart of a very busy city and a short walk from a wonderful market (Mercado San Antón), as well as being in the heart of Chueca (night life!). The room I opted for (Superior) was spacious, well appointed, with a lovely big open shower and separate WC, climate controls in the room worked very well but being on the 'City View' side meant it could be quite noisy late into the evening and early in the morning (but you soon get used to it). Not the cheapest place to stay but offers are usually available and I would heartily recommend this hotel, with plans being made to visit there again in the new year.
Stayed 4 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Alberto

Liked: Cleanliness, property conditions & facilities, room comfort
Nice location
Great location. Our only issue was having to track down housekeeping for tissues, coffee and soap. They would often come by when one is getting ready for dinner and slip a note below. Had turn down services one out of 7 nights. Not consistent.
Stayed 7 nights in Nov 2023

10/10 Excellent

Fernando, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is very fine hotel. Perfectly located. The restaurant is always top. The staff is great. Waling distance everywhere. We always stay at The Principal when traveling to Madrid. We just found out the same Family owns several more hotels, one in Calle Serrano "El Unico", which we will try next time. It has a 2 Star Michelin Restaurant.
Stayed 3 nights in Dec 2023

8/10 Good

Katy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great position in the centre of Madrid. Friendly and helpful staff. Bed very comfy but rooms and bathroom small. Shower not very powerful.
Stayed 3 nights in Nov 2023
Response from María Alcázar on 12 Dec 2023
Dear Katy, Warm greetings from Madrid. Thank you so much for taking the time to share your recent experience with us.I am delighted to learn how much you enjoyed the experience at The Principal. Thank you for remarking the service provided, the comfort of our beds and central location. Should you require any further assistance or information, please do not hesitate to contact me. We look forward to welcoming you again soon. Thank you for your confidence in us.Kind regards,

10/10 Excellent

andrea

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed one night at this lovely , fairly formal Spanish boutique hotel. It is exactly the type of hotel I look for filled with character and attention to detail. Lovely service and left us both chocolates and sparkling wine. Great tapas and dining near by with bustling sidewalks well past midnight. Captures the spirit of Madrid.
Stayed 1 night in Nov 2023
Response from María Alcázar on 12 Dec 2023
Dear Thank you so much for sharing your amazing review regarding your recent stay with us!I am thrilled to learn that you enjoyed our location in the heart of the city so much. It was a pleasure for me to share your kind words with the team.We hope to welcome you again very soon!Kindest regards,

8/10 Good

Morgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little noisey at times but overall an amazing place to stay.
Stayed 4 nights in Nov 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Cosmin, Lincolnwood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Dairo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Wonderful stop!
Stayed 2 nights in Nov 2023

6/10 Okay

Stacy

Travelled with partner
Liked: Property conditions & facilities
Having just come from a 5 Star Boutique hotel in Barcelona, where the service was lovely, inviting and kind, I found the service and attitude of the employees at the Principal unfriendly, staid and not very helpful. Our room was quite small, and the noise on the street from construction began at 7:00 am and was quite loud.
Stayed 4 nights in Oct 2023

10/10 Excellent

Jeffrey

Liked: Staff & service, amenities, property conditions & facilities
We really liked everything about it EXCEPT it was very loud outside until almost 4am (it was a Thursday night/Friday morning). Our room was on the 3rd floor so definitely try for something higher. Otherwise we really enjoyed it and would stay there again.
Stayed 1 night in Oct 2023

10/10 Excellent

DAVID

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Hotel!
It was a wonderful place to explore Madrid. I'll be back!
Stayed 4 nights in Oct 2023
Response from María Alcázar on 12 Dec 2023
Dear David,Thank so much for sharing your excellent review regarding your stay with us!I am thrilled to learn that you enjoyed our location so much.We truly hope to welcome you again soon!Kindest regards,

10/10 Excellent

Shikha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was outstanding. Everyone was top notch. I wished I could recognize everyone from memory, but that is just not possible. Pablo went completely out of his way for us. We were having trouble with an Uber driver, and he walked us to a corner and gave the driver instructions on where to meet us. In my opinion, that is above and beyond. Edward brought our bags to the room and offered our first impression of the staffing at your hotel. He too was excellent, informative, and very courteous. We have absolutely zero complaints about our stay at the Principal Madrid. The room was spacious, clean, and very comfortable. The reception, lounge, and bar area, are well appointed, comfortable, and well staffed at all times. The only meal that we ate at the hotel was breakfast one morning. No fault of theirs, we just wanted to explore Madrid. The breakfast was outstanding and plentiful. Thank you very much for a wonderful and pleasurable stay.
Stayed 3 nights in Oct 2023

6/10 Okay

Martha Patricia

Travelled with group
Liked: Staff & service
Disliked: Amenities
Very standard property. The room service menu very basic, the room nor so nice and very dark. Not bad but I will not come back.. very average../

10/10 Excellent

Annette

Stayed 2 nights in Oct 2023

10/10 Excellent

IBRAHIM

Stayed 3 nights in Oct 2023

10/10 Excellent

Kaya, palos verdes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stuff ever. Most amazing location. You can walk everywhere. Could not be nicer. The most beautiful rooftop. Amazing hotel.
Stayed 3 nights in Oct 2023

10/10 Excellent

Ana Luisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience
Stayed 1 night in Oct 2023

10/10 Excellent

Marie

Stayed 4 nights in Jul 2023

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, great room and service, beautiful rooftop terrace overlooking the Gran Via and Chueca.
Stayed 5 nights in Sep 2023

10/10 Excellent

laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent as always
Excellent quick check in and hotels.com upgraded room… attentive staff and clean modern nicely cold room… our 3rd stay on a day we didn’t think we would be in Madrid… airline issues and literally this place made that all slip away… 10/10 would recommend
Stayed 1 night in Sep 2023

10/10 Excellent

carlos, Frisco

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel near to shops and restaurants. First class service
Stayed 2 nights in Sep 2023

10/10 Excellent

Sharon faulk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and friendly staff!
Stayed 1 night in Sep 2023

10/10 Excellent

ignacio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good service and convenient
Stayed 1 night in Aug 2023

10/10 Excellent

ignacio

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice place and convenient.
Stayed 1 night in Aug 2023

10/10 Excellent

Roula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Time In Madrid
Our stay was super pleasant. Great location, excellent staff, modern and comfortable rooms.
Stayed 2 nights in Aug 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully laid out, fab finishing, super friendly service, beautiful rooftop bar, chic room design- esp bathroom, great food!
Stayed 1 night in Jul 2023

10/10 Excellent

Lorraine

Stayed 4 nights in Jul 2023

8/10 Good

Flavio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Boutique Hotel
Great hotel. Great location. Even better than Me Victoria. A super fun, very sexy place to stay at. Great customer service. Excellent cocktails. Just one little spot on it is the restaurant. Atico is not up to the level of the hotel. The hotel deserves better. Sorry... But I will go back very soon!
Stayed 2 nights in Jul 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly helpful staff in good location
Friendly helpful responsive accommodating staff. Comfortable bed, great shower, nice roof terrace bar
Stayed 8 nights in Jul 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Paul, Burlington

Travelled with partner
The hotel is located on a quiet street just off the Gran Via - very convenient walking distance to restaurants, shopping, sights - within 10-15 minutes walk. The staff are very accommodating and helpful, the rooms well appointed, beds very comfortable and pillow requests fulfilled promptly. Roof-top venue is very nice for a drink/bite to eat and great views of the city. Breakfast selection was very good with made-to-order options in addition to the buffet. There are also several good breakfast options outside the hotel within a few minutes, including a Tim Hortons across the street for any fellow Canadians :-)
Stayed 6 nights in Jun 2023

10/10 Excellent

Manuel

Stayed 2 nights in Jun 2023

10/10 Excellent

walter

Stayed 2 nights in Jun 2023