Front of property - evening/night

Reviews of Only YOU Boutique Hotel

4 out of 5
Only YOU Boutique Hotel
Calle Barquillo, 21, Madrid, Madrid

Reviews

9.6

Exceptional

Rating 10 - Excellent. 813 out of 1002 reviews" "
Rating 8 - Good. 148 out of 1002 reviews" "
Rating 6 - Okay. 28 out of 1002 reviews" "
Rating 4 - Poor. 6 out of 1002 reviews" "
Rating 2 - Terrible. 7 out of 1002 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

DIEGO

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The lobby and the service was very nice.
Stayed 3 nights in Apr 2024
Response from Only YOU Boutique Hotel on 11 Apr 2024
Dear Tracey,Thank YOU for choosing us for your stay in Madrid! We reaally appreciate your kind words regarding our hotel, since it helps us to continue providing a top quality service.We are at your disposal for anything you need, and we hope to see you again soon!Best regards,

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel great area and lovely staff
Stayed 2 nights in Apr 2024
Response from Only YOU Boutique on 7 Apr 2024
Dear Terri, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear that you have had an ejoyable experience at Only YOU!Thank you again and we hope to see you soon at the Only YOU Boutique Hotel Madrid! Best regards,Natalia MoraledaFront Desk Agent

10/10 Excellent

Tracey, Weddington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, property location, and restaurants were awesome.
Stayed 3 nights in Mar 2024
Response from Andrea Mendes on 7 Apr 2024
Dear Tracey,Thank YOU for choosing us for your stay in Madrid! We reaally appreciate your kind words regarding our hotel, since it helps us to continue providing a top quality service.We are at your disposal for anything you need, and we hope to see you again soon!Best regards,

8/10 Good

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was located in a super area, walking distance to restaurants, shops and important places.
Stayed 1 night in Mar 2024
Response from Only YOU Boutique Hotel on 19 Mar 2024
Dear Cristina, Thank you very much for your trust and for taking the time to share your experience about your last stay with us at Only YOU Hotel Boutique Madrid. Your opinion is fundamental for us as it helps us to improve day by day and to offer you the best possible experience. On behalf of the whole Only YOU Hotel Boutique Madrid team, we are delighted to know that everything was perfect during your stay and that you enjoyed your stay with us! We hope to see YOU soon! Kind regards,

10/10 Excellent

Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The design of the property was beautiful. There were a number of public spaces where guests could sit. Breakfast was served from 7am - 11pm!
Stayed 3 nights in Mar 2024
Response from Only YOU Boutique Hotel on 15 Mar 2024
Dear Grace, Thank you very much for your trust and for taking the time to share your experience about your last stay with us at Only YOU Hotel Boutique Madrid. Your opinion is fundamental for us as it helps us to improve day by day and to offer you the best possible experience. On behalf of the whole Only YOU Hotel Boutique Madrid team, we are delighted to know that everything was perfect during your stay and that you enjoyed your stay with us! We hope to see YOU soon! Kind regards,

10/10 Excellent

Suslix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Only YOU Boutique Hotel on 7 Mar 2024
Dear Suslix,Thank you for choosing the Only YOU Boutique Hotel Madrid, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one! Thank you again and we hope to see you soon at the Only YOU Boutique Hotel Madrid! Best regards,

8/10 Good

Raymond, Reykjavik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a rocky start (toilet didn’t flush) we were moved to nicer room, treated to excellent dinner (Francisco was super) and offered very late check-out, as we had a night flight. First class place. Lovely decor. Breakfast outstanding. Nice recovery, staff!
Stayed 3 nights in Feb 2024
Response from Only YOU Boutique Hotel on 27 Feb 2024
Dear Raymond,Thank you very much for your trust and for taking the time to share your experience about your last stay with us at Only YOU Hotel Boutique Madrid. Your opinion is fundamental for us as it helps us to improve day by day and to offer you the best possible experience. On behalf of the whole Only YOU Hotel Boutique Madrid team, we are delighted to know that everything was perfect during your stay and that you enjoyed your stay with us! We hope to see YOU soon! Kind regards.

10/10 Excellent

dolores

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gym to small
Stayed 5 nights in Feb 2024
Response from Only YOU Boutique Hotel on 23 Feb 2024
Dear Dolores, Thank you very much for your trust and for taking the time to share your experience about your last stay with us at Only YOU Hotel Boutique Madrid. Your opinion is fundamental for us as it helps us to improve day by day and to offer you the best possible experience. We apologize that the gym was not to your liking, and we will work on it. On behalf of the whole Only YOU Hotel Boutique Madrid team, we are delighted to know that everything was perfect during your stay and that you enjoyed your stay with us! We hope to see YOU soon! Kind regards,

10/10 Excellent

alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great and the detailed they have with the guests. I want to go back.
Stayed 5 nights in Dec 2023
Response from Only YOU Boutique Hotel on 12 Feb 2024
Dear Alfredo,Thank you very much for your trust and for taking the time to share your experience about your last stay with us at Only YOU Hotel Boutique Madrid. Your opinion is fundamental for us as it helps us to improve day by day and to offer you the best possible experience. On behalf of the whole Only YOU Hotel Boutique Madrid team, we are delighted to know that everything was perfect during your stay and that you enjoyed your stay with us! We hope to see YOU soon! Kind regards.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 4 nights in Jan 2024
Response from Only YOU Boutique Hotel on 7 Feb 2024
Dear Jonathan, Thank you very much for your trust and for taking the time to share your experience about your last stay with us at Only YOU Hotel Boutique Madrid. Your opinion is fundamental for us as it helps us to improve day by day and to offer you the best possible experience. On behalf of the whole Only YOU Hotel Boutique Madrid team, we are delighted to know that everything was perfect during your stay and that you enjoyed your stay with us! We hope to see YOU soon! Kind regards,

10/10 Excellent

Wells

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and hotel was fantastic. Room was very comfy and relaxing. If you are looking for a hotel to practice spanish, or where you want to travel to Spain but continue to use english, you can easily do that in this hotel.
Stayed 3 nights in Jan 2024
Response from Only YOU Boutique Hotel on 28 Jan 2024
Dear Wells, First of all, we would like to thank you for your trust and for taking the time to share your experience about your last stay with us at Only YOU Hotel Boutique Madrid! Your opinion is our best tool to improve day by day and to offer you always the best possible experience. We are delighted to know that you enjoyed your stay with us and that you liked your room! We are very happy to know that our staff managed to make you feel like home and specially Ivan. We will pass on your comment to him to let him know that he managed to help you out during your stay! We hope to see YOU soon! Kind regards, Jordi, Only YOU Hotel Boutique Madrid

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Only YOU Boutique Hotel on 20 Jan 2024
Dear Michael,Thank you for choosing the Only YOU Boutique Hotel Madrid, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one! Thank you again and we hope to see you soon at the Only YOU Boutique Hotel Madrid! Best regards,

10/10 Excellent

shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Only YOU Boutique Hotel on 18 Jan 2024
Dear Shannon,Thank you very much for your trust and for taking the time to share your experience about your last stay with us at Only YOU Hotel Boutique Madrid. Your opinion is fundamental for us as it helps us to improve day by day and to offer you the best possible experience. On behalf of the whole Only YOU Hotel Boutique Madrid team, we are delighted to know that everything was perfect during your stay and that you enjoyed your stay with us! We hope to see YOU soon! Kind regards.

10/10 Excellent

Josefina

Stayed 6 nights in Jan 2024
Response from Only YOU Boutique Hotel on 14 Jan 2024
Estimada Josefina, ¡Muchas gracias por confiar en Only YOU Boutique Hotel Madrid! Nos gustaría aprovechar la ocasión para agradecerle que haya dedicado una parte de su tiempo a compartir su experiencia. Para nosotros es muy importante conocer su opinión ya que nos ayuda a seguir trabajando cada día para superar las expectativas de nuestros clientes y ofrecer un servicio excelente. ¡Nos alegra conocer que la estancia ha sido de su agrado! ¡Gracias nuevamente y esperamos verle muy pronto en Only YOU Boutique Hotel Madrid!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went above and beyond for me. Excellent stay.
Stayed 4 nights in Dec 2023
Response from Only YOU Boutique Hotel on 9 Jan 2024
Dear Mark,Thank you for choosing the Only YOU Boutique Hotel Madrid, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one! Thank you again and we hope to see you soon at the Only YOU Boutique Hotel Madrid! Best regards,

10/10 Excellent

Malkia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. Very friendly and even helped me with my poor Spanish. My room was perfect for me as a solo traveler. I would definitely stay there again.
Response from Only YOU Boutique Hotel on 11 Feb 2024
Dear Malkia,Thank you for choosing the Only YOU Boutique Hotel Madrid, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one! Thank you again and we hope to see you soon at the Only YOU Boutique Hotel Madrid! Best regards,

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We adored this hotel! It’s breathtakingly beautiful, the staff were all so lovely and accommodating, the food was amazing, and there were a ton of thoughtful touches that made you feel right at home throughout the hotel. Cannot recommend this spot enough. Definitely a must for Madrid!
Stayed 3 nights in Dec 2023
Response from Only YOU Boutique Team on 6 Jan 2024
Dear Kyle,Thank you very much for your trust and for taking the time to share your experience about your last stay with us at Only YOU Hotel Boutique Madrid. Your opinion is fundamental for us as it helps us to improve day by day and to offer you the best possible experience. On behalf of the whole Only YOU Hotel Boutique Madrid team, we are delighted to know that everything was perfect during your stay and that you enjoyed your stay with us! We hope to see YOU soon! Kind regards.

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They upgrade our room , the experience was very nice 👌
Stayed 1 night in Jan 2024
Response from Only YOU Boutique Hotel on 6 Jan 2024
Dear Vivian,Thank you for choosing the Only YOU Boutique Hotel Madrid, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one! Thank you again and we hope to see you soon at the Only YOU Boutique Hotel Madrid! Best regards,

10/10 Excellent

Catherine

Stayed 1 night in Dec 2023
Response from Only YOU Boutique Hotel on 18 Jan 2024
Dear Catherine,Thank you for choosing the Only YOU Boutique Hotel Madrid, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one! Thank you again and we hope to see you soon at the Only YOU Boutique Hotel Madrid! Best regards,

8/10 Good

Pam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Comfortable room and staff were very professional. Location is excellent. The room sometimes got quite noisy in the evening due to activity in hotel bar area.
Response from Only YOU Boutique Hotel on 2 Jan 2024
Dear Pam, Thank you very much for your trust and for taking the time to share your experience about your last stay with us at Only YOU Hotel Boutique Madrid. Your opinion is fundamental for us as it helps us to improve day by day and to offer you the best possible experience. On behalf of the whole Only YOU Hotel Boutique Madrid team, we are delighted to know that everything was perfect during your stay and that you enjoyed your stay with us! We hope to see YOU soon! Kind regards.

10/10 Excellent

Michel

Stayed 2 nights in Dec 2023
Response from Only YOU Boutique Hotel on 27 Dec 2023
Dear Michel,Thank you for choosing the Only YOU Boutique Hotel Madrid, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one! Thank you again and we hope to see you soon at the Only YOU Boutique Hotel Madrid! Best regards,

10/10 Excellent

Juan Carlos

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Great location, friendly staff. I have stayed at this hotel around 4 times, I recommend it 100%.
Stayed 3 nights in Dec 2023
Response from Only YOU Boutique Hotel on 16 Dec 2023
Dear Juan Carlos,Thank you for choosing the Only YOU Boutique Hotel Madrid, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one! Thank you again and we hope to see you soon at the Only YOU Boutique Hotel Madrid! Best regards,

8/10 Good

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel and great location. Everything was an easy 20-30-minute walking distance away. The staff was spectecular. They even got us a cup of coffee early in the morning on the Sunday we had to leave for the airport and everything was still closed. The one and only issue we had was that we had a room facing the inner courtyard where the reception area and lobby is and it was super noisy all night long. There is no quiet time. We could open our window which was great but people were talking loudly at every hour of the night. Would definitely stay at the hotel but next time we will make sure to get a room facing the street.
Stayed 4 nights in Nov 2023
Response from Only YOU Hotel Boutique Madrid on 16 Dec 2023
Dear Greg, Thank you very much for your trust and for taking the time to share your experience about your last stay with us at Only YOU Hotel Boutique Madrid. Your opinion is fundamental for us as it helps us to improve day by day and to offer you the best possible experience. On behalf of the whole Only YOU Hotel Boutique Madrid team, we are delighted to know that everything was perfect during your stay and that you enjoyed your stay with us! We hope to see YOU soon! Kind regards.

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Only YOU Boutique Hotel Madrid on 16 Dec 2023
Dear Daisy,Thank YOU so much for your nice review.We hope seeing you soon!

10/10 Excellent

Barry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Only YOU Boutique Hotel Madrid on 16 Dec 2023
Dear Barry,Thank YOU so much for your nice review.We hope seeing you soon!

10/10 Excellent

pedro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful hotel with great location and superb service by everyone we encountered
Stayed 3 nights in Nov 2023
Response from Only YOU Boutique Hotel on 20 Nov 2023
Dear Pedro, Thank YOU so much for your great review.We hope seeing you soon!

10/10 Excellent

Porfirio

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
While in Madrid make it about ONLY YOU
One of the best adult hotels in Madrid periodt
Stayed 1 night in Nov 2023
Response from Only YOU Boutique Hotel on 20 Nov 2023
Dear Porfirio,Thank YOU so much for your nice comments regarding to the hotel.We hope seeing you very soon!Kind regards

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful example of boutique
The hotel is a great example of what boutique should be. Lots of statement features that lend themselves to lots of pics. The service was exceptional (thanks Christina) whether that was the welcome, breakfast service and room service. The room was also cleaned daily to a high standard. The hotel is in a great location for visiting the many things Madrid has to offer. The only minor negative (and it is minor!) is the lack of storage space in the bedroom.
Stayed 5 nights in Nov 2023
Response from Only YOU Boutique Madrid on 14 Nov 2023
Dear Mr. Jason,Thank you for choosing the Only YOU Boutique Hotel Madrid, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one! Thank you again and we hope to see you soon at the Only YOU Boutique Hotel Madrid!

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Only YOU Boutique Hotel on 12 Nov 2023
Good afternoon Valerie,Thank YOU so much for your nice review.We hope seeing you soon!

10/10 Excellent

Lilian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Andrea Mendes on 8 Nov 2023
Dear Mrs. Bermudez,Thank you for choosing the Only YOU Boutique Hotel Madrid, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one! Thank you again and we hope to see you soon at the Only YOU Boutique Hotel Madrid!

10/10 Excellent

fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff with on site gluten free cafe
Stayed 1 night in Oct 2023
Response from Andrea Mendes on 31 Oct 2023
Dear Mrs. Fiona,Thank you for choosing the Only YOU Boutique Hotel Madrid, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one!Thank you again and we hope to see you soon at the Only YOU Boutique Hotel Madrid! Only YOU Team

10/10 Excellent

Bahman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Only YOU Boutique Hotel on 20 Nov 2023
Dear Bahman,Thank YOU so much for your nice review.We hope seeing you soon!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Luvd thw property
Stayed 4 nights in Oct 2023
Response from Andrea Mendes on 27 Oct 2023
Dear Mr. Jason,Thank you for choosing the Only YOU Boutique Hotel Madrid, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one! Thank you again and we hope to see you soon at the Only YOU Boutique Hotel Madrid!

6/10 Okay

Margaret

Travelled with group
Disliked: Staff & service, property conditions & facilities
Just okay
Hotel is older, service was less than desirable, limited amenities in room, one bath towel
Stayed 5 nights in Oct 2023
Response from Andrea Mendes on 22 Oct 2023
Dear Mrs. Carrera,We sincerely regret that your experience at our hotel did not live up to your expectations. We appreciate you sharing more details so that we can address your concerns specifically.Regarding the age of the hotel, we understand that our historic buildings can have a special charm, but we also understand that some guests prefer more modern facilities. We are constantly working on improvements and renovations to ensure the comfort of our guests.Regarding the quality of service, it is essential for us to provide exceptional service, and we are sorry to hear that you did not have a satisfactory experience. If you could provide us with more information on the areas where you felt the service was unsatisfactory, it would help us to identify opportunities for improvement.Regarding in-room amenities and towel availability, we are reviewing our standards of provision and service to ensure that all guests have what they need during their stay. We would appreciate it if you could provide us with more details to better understand your concerns.Our aim is for you to have an enjoyable stay, and we regret that this was not the case on this occasion. We look forward to taking specific steps to address your concerns and improve your perception of our hotel. Please feel free to share any other comments you feel are relevant so that we can follow up on your feedback.

10/10 Excellent

James

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Tremendous staff at lovely property
Stayed 1 night in Oct 2023
Response from Only YOU Boutique Hotel on 20 Oct 2023
Dear James,Thank YOU so much, por your nice comments. It was such a pleasure having you with us.We hope seeing YOU soon!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Andrea Mendes on 14 Oct 2023
Dear Mr. Patrick,Thank you for choosing the Only YOU Boutique Hotel Madrid, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one!Thank you again and we hope to see you soon at the Only YOU Boutique Hotel Madrid!

10/10 Excellent

Theresa, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here and never disappointed. Great hotel with lovely staff and fantastic location
Stayed 4 nights in Sep 2023
Response from Only YOU Boutique Hotel on 13 Oct 2023
Dear Theresa,Thank YOU so much for your nice comments. We hope sseing you soon!

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and beautifully appointed rooms. Friendly and proactive staff who offer information and anticipate your needs.
Stayed 6 nights in Sep 2023
Response from Andrea Mendes on 10 Oct 2023
Dear Mrs. Sally,Thank you for choosing the Only YOU Boutique Hotel Madrid, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one! Thank you again and we hope to see you soon at the Only YOU Boutique Hotel Madrid!

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Andrea Mendes on 31 Oct 2023
Estimado Sr. Gerardo, ¡Muchas gracias por confiar en Only YOU Boutique Hotel Madrid!Nos gustaría aprovechar la ocasión para agradecerle que haya dedicado una parte de su tiempo a compartir su experiencia. Para nosotros es muy importante conocer su opinión ya que nos ayuda a seguir trabajando cada día para superar las expectativas de nuestros clientes y ofrecer un servicio excelente. ¡Nos alegra conocer que la estancia ha sido de su agrado! ¡Gracias nuevamente y esperamos verle muy pronto en Only YOU Boutique Hotel Madrid!

10/10 Excellent

lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favourite hotel in Madrid.
Stayed 4 nights in Oct 2023
Response from Only YOU Boutique Hotel on 9 Oct 2023
Dear Lee,Thank you so much for your nice comment.We hope seeing YOU soon!

6/10 Okay

Stephen, Henderson

Travelled with family
Liked: Cleanliness, staff & service
Hotel is in a very good location. Staff is extremely friendly and helpful. Rooms are clean. Issues with the property include - no where to layout your suitcases. No USB ports to plug in your electronics. If you want to get a cup of coffee early in the morning, you have to go to the staff and it is a process. There is instant coffee in the room, but not sure why they don't make good coffee available for guests in the early morning near the front desk etc.
Stayed 3 nights in Oct 2023
Response from Jordi on 14 Oct 2023
Dear Stephen,Thank you for sharing your feedback with us. We genuinely appreciate your input.We're pleased to hear that you found our hotel to be in a very good location and our staff to be extremely friendly and helpful. Clean rooms are a top priority for us, and we're glad you found them to your satisfaction.We appreciate your comments regarding the issues you encountered. We apologize for the inconvenience of not having a designated space to lay out your suitcases and the absence of USB ports for electronics. Your feedback will be taken into consideration for future improvements.We value your feedback and hope to have the opportunity to better serve you in the future. If you have any further comments or specific requests, please feel free to reach out.Warm regards,JordiOnly YOU Hotel Boutique Madrid

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
This hotel is wonderful. The decor is beautiful, the staff were incredibly helpful and welcoming, the room was clean, the food was excellent and there were lovely touches like a frozen yogurt machine and cold drinks available in the lobby. A really super hotel in a great location
Stayed 3 nights in Oct 2023
Response from Only YOU Boutique Hotel on 6 Oct 2023
Hi Kathryn,Thank YOU so much for your nice comments.We hope that your stay was to your liking and also we hope seeing you soon!

10/10 Excellent

juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well appointed room. Great staff.
Stayed 2 nights in Oct 2023
Response from Only YOU Boutique Hotel on 6 Oct 2023
Hi Juan,Thank you so much for your nice commentsWe hope sooing YOU soon!

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in the Heart of It All
Great hotel: location, value, staff, and vibe were all perfect.
Stayed 4 nights in Sep 2023
Response from Only YOU Boutique Hotel on 3 Oct 2023
Good morning Gordon,Thank you so much for your nice comments!! We hope seeing YOU soon!Best regards

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Only YOU Boutique Hotel on 22 Oct 2023
Dear Ian, Thank you so much for your nice review. We hope seeing YOU soon!

10/10 Excellent

juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very professional
Stayed 2 nights in Sep 2023
Response from Only YOU Boutique Hotel on 29 Sept 2023
Dear Juan, Thank you so much for your nice commentWe hope seeing YOU soon!!

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice.
We really enjoyed our stay. The room was clean. The bed was comfortable but the pillows weren’t our favorite. The bathroom door is like a slatted closet door, so privacy in there is non-existent. The breakfast was fantastic! We had spa services, which were amazing. There are many food options available nearby, including markets. Note that the front desk is a bit hard to locate when you arrive— it’s in the middle of several sitting rooms and dining areas.
Stayed 2 nights in Sep 2023
Response from Only YOU Boutique Hotel on 29 Sept 2023
Dear Hugh,Thank YOU so much for your nice comments.We hope you had a nice stay here in Madrid

8/10 Good

Daniel

Stayed 2 nights in Sep 2023
Response from Only YOU Boutique Hotel on 28 Sept 2023
Good morning Daniel,Thank YOU so much for choosing us for your stay here in Madrid!

10/10 Excellent

EMAL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully decorated boutique hotel that is within walking distance to major attractions. Great buffet breakfast. Clean. Street view room was quite noisy at night. Other than that, we very much enjoyed our stay.
Stayed 2 nights in Sep 2023
Response from Only YOU Boutique Hotel on 23 Sept 2023
Dear Emal, Thank you so much for your comments.We hope seeing you soon!

4/10 Poor

Alfonso

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Esta propiedad en toda mi estancia tuvo eventos privados en sus restaurantes y bares Le dan preferencia a la gente externa y no a los huéspedes. Ni un solo día pudimos tomar una comida en ese hotel todas las áreas cerradas y decían que estaba rentado para un evento privado El hotel lo cierran a partir de las 3 am y tienes que estar esperando a que te abran El cuarto muy bueno peor no es posible que un huésped no tenga ni donde poder desayunar o comprar una botella de agua y tenga que salir del hotel para esto
Stayed 5 nights in Sep 2023
Response from Andrea Mendes on 22 Oct 2023
Estimado Sr. Toraya,Lamentamos escuchar que su estancia en nuestro hotel se vio afectada por eventos privados que limitaron su acceso a las áreas comunes y servicios. Entendemos completamente su frustración, ya que es esencial que nuestros huéspedes tengan acceso a todas las instalaciones y servicios durante su estadía.Apreciamos sus comentarios y los compartiremos con nuestro equipo para garantizar que situaciones como las que ha mencionado no se repitan en el futuro. La satisfacción de nuestros huéspedes es de suma importancia para nosotros, y tomaremos medidas para abordar estos problemas.Respecto al cierre del hotel a partir de las 3 am, aunque es una medida que aplicamos por razones de seguridad, nadie debería sentirse limitado en su movilidad dentro del hotel, y nos disculpamos por las inquietudes causadas.Queremos que su próxima visita sea mucho más satisfactoria, y trabajaremos en resolver estos problemas para mejorar la experiencia de todos nuestros huéspedes. Si tiene alguna otra observación o sugerencia, por favor, no dude en compartirla. Estamos aquí para escucharle y tomar medidas para que su próxima visita sea mucho más agradable.