Lobby

Reviews of NH Madrid Barajas Airport

3 out of 5
NH Madrid Barajas Airport
Calle de Catamaran, 1, Madrid, Madrid

Reviews

8.8

Excellent

Rating 10 - Excellent. 623 out of 1056 reviews" "
Rating 8 - Good. 274 out of 1056 reviews" "
Rating 6 - Okay. 92 out of 1056 reviews" "
Rating 4 - Poor. 41 out of 1056 reviews" "
Rating 2 - Terrible. 26 out of 1056 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel near the airport to spend the night prior to travelling. Good customer service, clean facilities and convenient shuttle service. Restaurant was also decent.
Stayed 1 night in Mar 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, transport to and from the airport. Very comfortable
Stayed 1 night in Mar 2024

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen hotel, limpio, habitación espaciosa, personal amable. Es básicamente un hotel para ir o llegar del aeropuerto. El transporte al/del aeropuerto muy bien!, conexión de metro a 100 metros.
Stayed 1 night in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent location close to the airport with free shuttle or €25 to Terminal 4 in a taxi as i wanted to go before 5am, would be less to the other terminals. High quality facilities, and extreme friendly and helpful staff. A 5 minute walk to the nearest metro stop El Capricho, from where its about 25 minutes to the central area for €2 each way. There are bars and restaurants right near the hotel and even a very handy little supermarket near too.
Stayed 2 nights in Mar 2024

10/10 Excellent

Glorivee, Homestead

Liked: Cleanliness, staff & service, property conditions & facilities
Great Location and great staff
Stayed 1 night in Mar 2024

10/10 Excellent

JORGE, MIAMI

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to station. Quiet area. Excellent customer service
Stayed 1 night in Mar 2024

4/10 Poor

Isis Natalia

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I chose this hotel because of the shuttle mainly. When I arrived at the airport I called them and they said there is no shuttle before noon. Also I had requested early check in, in advance, and nobody informed I had to pay 40 Euro. Bathroom door got stuck, bathroom smelled bad. Not coming back
Stayed 1 night in Mar 2024

10/10 Excellent

MARIANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente estadía!! Sobre todo la srta Rosa en la recepción ! Muy Eficiente y amabilisima! Gracias
Stayed 1 night in Mar 2024

8/10 Good

Hiba

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location for an early flight
Stayed 1 night in Mar 2024

6/10 Okay

dolores

Stayed 1 night in Mar 2024

10/10 Excellent

bener

Liked: Cleanliness, staff & service, property conditions & facilities
sehr gut
Stayed 1 night in Feb 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel located 2 min walk from the metro station and from there you can go anywhere you want
Stayed 1 night in Mar 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Appreciated shuttle to and from airport. All staff friendly and welcoming.
Stayed 1 night in Feb 2024
Response from NH Madrid Barajas Airport on 3 Mar 2024
Dear Linda, thank you for your review. We are glad to read you found out shuttle service convenient and that you felt welcomed by our staff. We hope to see you again. Kind regards.

10/10 Excellent

Ed

Stayed 1 night in Feb 2024

6/10 Okay

tadeusz, Shrewsbury

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Brian, Bristol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Again, another super stay at the NH Hotel Madrid Airport, from the free shuttle but to the amazingly helpful and attentive staff this hotel is always my first choice when in Madrid, thank you to everyone. Walking distance to the metro station El Capricho and around a 25-minute journey into central Madrid. In the local area there are many bars, restaurants, and supermarkets for your essentials. All in all, best value for money when you want to be near the airport, I'll be back.
Stayed 2 nights in Feb 2024

2/10 Terrible

Pietro

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I had never been in a room where you could hear the neighbors so much. Conversations, snores, and you can imagine the concert of screams when things heated up in the next room. I've stayed in bad hotels, but this one takes the prize
Response from NH Madrid Barajas Airport on 3 Mar 2024
Dear Pietro, thank you for your review. We are sorry that you experience didn't meet your expectations, we are taking note of your experience. Kind regards.

8/10 Good

Leigh Anne

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Close to airport with free shuttle.
Stayed 1 night in Feb 2024

10/10 Excellent

Jimmy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024

8/10 Good

Charlotte

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was fine for spending a night. At the front desk, the clerk gave me two breakfast coupons, so I thought it would be included in the morning and we did (not eating anything except a cup of tea and one egg.) Then at the check out the front desk clerk asked me to pay almost $36.00 euros for the breakfast. Should I know about that, I would not touch them since I could spend my money better with hot breakfast at the airport.
Stayed 1 night in Feb 2024
Response from NH Madrid Barajas Airport on 11 Feb 2024
Dear Charlotte, thank you for your review. We are glad to see you had a nice stay. Nonetheless we would like to apologize for the misunderstanding with your breakfast. There is no such a thing as ''breakfast coupons'', what is provided to all guests regarding of their hired board at the check in with your room key is a piece of paper with the wifi password and the breakfast hours just in case the guest needs to consult them. In the morning we do not have cafeteria service just the buffet, which means no matter how much you eat all guests pay for the buffet service. Once again, sorry for the misunderstanding. Kind regards.

10/10 Excellent

BRUCE

Liked: Cleanliness, staff & service, property conditions & facilities
clean, efficient. close to the airport, shuttle good.
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent overall!
Stayed 1 night in Feb 2024

4/10 Poor

Carl

Disliked: Cleanliness
4th and last stay. I used the shuttle only once from airport to hotel because of ridiculously long waits. 8 minute taxi is $25. Airport taxi scam last time - beware. Service indifferent - tried to get a coffee at 1:00pm - from a machine no less. 3 employees at front desk - none could bothered to push a button. I’ve stayed at numerous NH properties. Usually good. This one is bad.
Stayed 2 nights in Jan 2024
Response from NH Madrid Barajas Airport on 4 Feb 2024
Dear Carl, thank you for your review. We are sorry that you experience didn't meet your expectations. We would like to remind you that our shuttle is a free service for all our guests and our driver needs to go through every terminal and the hotel to ensure everybody is able to ride, therefor the whole route takes up to 45minutrd (with the exception of the driver's compulsory stops). Taxis are public in Spain and count with a fixed rate from a to the airport. Regarding the coffee issue, the cafeteria closes at 00:00 and coffee is provided at 5:30 we take note of your suggestion but we also request our guests to understand our staff need to stick to the schedule. Kind regards.

8/10 Good

Thomas, Ajax

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night because our flight home was delayed a day and scheduled for 7:20am this hotel is located close to the airport and offers a shuttle bus starting at 5:am. The room was comfortable, the shower water pressure was great, the restaurant food was excellent. We throughly enjoyed our short stay and would recommend this hotel to others
Stayed 1 night in Jan 2024
Response from NH Madrid Barajas Airport on 31 Jan 2024
Dear Thomas, we are thankful for your positive review. We are glad to read you had a nice stay and enjoyed the food in the restaurant. We hope to see you again in the future. Kind regards.

6/10 Okay

Tess, Escondido

Travelled with family
Very average Good for an overnight stay for an early flight next day.
Response from NH Madrid Barajas Airport on 22 Jan 2024
Der guest, thank you for your review. We hope to see you again in the future. Kind regards.

10/10 Excellent

enrique

Stayed 1 night in Jan 2024

8/10 Good

Antonio R

Travelled with partner
Liked: Amenities
Five minutes from metro to get downtown Madrid Also 15 minute walk to a super mall which has over 180 stores Movie theatres plus a whole floor of restaurants and fast food restaurant
Stayed 4 nights in Jan 2024
Response from NH Madrid Barajas Airport on 22 Jan 2024
Estimado Antonio, gracias por su comentario. Nos alegra que la localización del hotel el haya resultado conveniente. Esperamos volver a verlo.

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and clean
Stayed 1 night in Jan 2024

10/10 Excellent

Maria Elva, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
Muy limpio, funcional y staff amable. Perfecto para viajar al día siguiente.
Stayed 1 night in Jan 2024
Response from NH Madrid Barajas Airport on 22 Jan 2024
Estimada Maria, muchas gracias por su reseña positiva. Nos alegra ver que su estancia ha sido agradable. Esperamos volver a verla. Saludos cordiales.

10/10 Excellent

Alma Gloria

Travelled with partner
Liked: Amenities
They have a shuttle from the airport to the hotel which is pretty convenient.
Stayed 1 night in Jan 2024

6/10 Okay

Francisco

Liked: Staff & service
It’s good only for one night. Needs an urgent renovations!!
Stayed 1 night in Jan 2024
Response from NH Madrid Barajas Airport on 22 Jan 2024
Dear Francisco. thank you for your review. We are taking your comments into account and you will be happy to learn we are already renovating some of our facilities, we hope you come back to see them! Kind regards.

10/10 Excellent

Aref

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Julian

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Johnathan Mejia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

christian

Stayed 1 night in Dec 2023

10/10 Excellent

Alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Russel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Good Value and Convenient
Hotel was decent and conveniently located to the airport and car rentals.There is a nice mall about 20 minutes away by walking where you can buy SIM cards shop for clothes, gifts, groceries. The NH Hotel offers a nice buffet style breakfast with many options and everything is fresh and the dining room was kept very tidy by the attentive staff.
Lobby
A portion of the buffet breakfast selection
Stayed 1 night in Dec 2023

10/10 Excellent

JOSE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near T1 of Madrid Airport, especially good for transferring. Also, if you want to visit downtown Madrid, you can take a direct Metro line that goes to Gran Via. The hotel has a shuttle.
Stayed 1 night in Dec 2023

10/10 Excellent

wycliffe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
so fantastic
Stayed 1 night in Dec 2023

10/10 Excellent

Andrea, Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel offers airport shuttle. Close to metro station. Friendly staff.
Stayed 1 night in Dec 2023

6/10 Okay

CRISTINA

Travelled with partner
Disliked: Staff & service, amenities
The property was fine, enjoyed the breakfast and free shuttle. The room lacked water pressure, and the bed was uncomfortable (hard mattress). The young lady that helped us check in was rude and was not approachable.
Stayed 1 night in Dec 2023

10/10 Excellent

CLAUDIA, San Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location for getting to IFEMA Madrid. 5-minute walk to the El Capricho metro station. Several restaurants nearby within walking distance.
Stayed 4 nights in Nov 2023

8/10 Good

Margarita

Stayed 1 night in Nov 2023

10/10 Excellent

Carmen, oakland,

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente Servicio! Gracias por la atención.
Stayed 2 nights in Nov 2023
Response from NH Madrid Barajas Airport on 22 Jan 2024
Estimada Carmen, agradecemos su amable comentario. Estaremos encantados de volver a recibirla. Saludos cordialesl.

8/10 Good

Tak Wai

Business traveller
Liked: Staff & service, amenities
Friendly staff members but facilities were a bit old.
Stayed 2 nights in Nov 2023

8/10 Good

RODRIGO, DORAL

Travelled with partner
Liked: Staff & service
Small rooms. Bathroom facilities ok. Shuttle service from airport unreliable. More than 1 hour waiting. Good number of beer places and small restaurants around the hotel.
Stayed 1 night in Nov 2023

6/10 Okay

Corrado

Disliked: Staff & service
.
Stayed 1 night in Nov 2023

10/10 Excellent

ALVARO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Nov 2023