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Limited checkin hours that are not listed on Expedia/their website. I understand that everyone is short staffed right now, but we had to wait an hour after checkin started to be helped. Once the front desk associate arrived, he was extremely helpful and kind. Coffee machine in the room didn’t work, but only stayed one day so we didn’t say anything until checkout. Excellent location!
Very noisy area. Don’t expect anyone at desk between noon & 2 for check in. They go to lunch.
Also reminder this is an old building with no A/C. Italian Restaurant was very good
We had a great stay! The location made it very easy to walk anywhere we wanted to go. The hotel was very clean, and the staff was very friendly. The area around the hotel has a lot to do, but the rooms are very quiet when the windows are closed. We would definitely stay here again.
The property was fairly clean and close to many amenities and the bridge. The restaurantws nearby were mostly good and the grocery stores were convenient for quick breads and cheeses, drinks, etc.
The room was a bit small but fairly clean and adequate. The Li Tai Pei restaurant next to it had the best chinese food we've EVER had! Amazing and Surprising!
Not a bad place to stay. Adequate and convenient.
Dear Clarence,Thank you for giving us your time to review us. We are very happy to hear, that you had a plesant stay with us.We do hope to welcoming you again soon in our hotel.
Dear Andrew,We are pleased to know you did like the Old town, and hope you had a plesant stay with us.We hope to see you again soon in lucerne.Best Regards
The property is ideally situated in Old Town Lucerne close to the beautiful river, great restaurants and shopping. An easy walk from the train station and in a very clean and safe area. We extended our stay and it will be our first choice when we return.
The location was nice, but it was loud because of the restaurant on the street. The staff was great, but it was expensive for what you got.
Verified traveller
Stayed 3 nights in Jul 2019
Response from Senka on 27 July 2019
Dear Guest thank you for your visit and your kind review. thank you for this usefull tipp. we would like to host you by some other visit to Luzern.
best Regards
The location was excellent less than a mile from the train. Walking distance to restaurants, museums, churches! I am a missionary and traveling alone the price was exceptional. Lovely buffet breakfast included.
Verified traveller
Stayed 3 nights in May 2019
Response from Senka Bundic on 23 May 2019
dear Guest
thank you very much for your kind review.
we are looking forward to your next visit to Lucerne.
best Regards
Senka Bundic
Reception
10/10 Excellent
Verified traveller
11 May 2019
Verified traveller
Stayed 1 night in May 2019
Response from Sarah on 17 May 2019
Thank you
8/10 Good
JENNIFER, Singapore
1 May 2019
Liked: Cleanliness, staff & service, room comfort
Weisses Kreuz Hotel in Lucerne
The hotel is very near the train station & almost next to river. There are many restaurants all within walking distance. Hotel has a great pizzeria too.
However the room we were in had steps up to toilet made of the same colour wood as the room floor making it rather dangerous to get down in the night. I missed the last step twice & fell. Luckily only my toes were a little injured. Putting safety strips at the edge of the steps would certainly help guests to differentiate steps & floor
JENNIFER
Stayed 3 nights in Apr 2019
Response from Senka Bundic on 23 May 2019
Dear Jennifer
thank you for your visit and your kind review.
thank you for this usefull tipp.
we would like to host you by some other visit to Lucern.
best Regards
We loved the location and were able to walk to the train station, and the bus stops as well as many restaurants and local activities. We enjoyed the included breakfast, the on-site restaurant,and the staff was very friendly and accommodating. We would definitely recommend this hotel, and would stay there again.
We stayed in the superior double room and it was excellent. Big room with plenty of space all amenities worked well and the location is probably one of the best in town, virtually on the river front.
Nathanael
Stayed 2 nights in Nov 2018
Response from Sarah on 6 Nov 2018
Thank you very much for your great ranking.
It was a pleasure to have you here.
The best thing about this hotel is its location right in the middle of Lucerne. it is perfect if you do not have a car and are using public transportation as it is only a seven-minute walk to the train station. My room was small but very clean and very modern. Many good restaurants including the hotels restaurant nearby.
Viktor
Stayed 1 night in Sep 2018
Response from sarah on 18 Sept 2018
Thank you very much for your great ranking.
Looking forward to welcome you another time in our hotel.
The hotel is in a fantastic position, centrally located a short walk to everything in Lucerne. It is modern and clean with lots of cafes and shops nearby, just be aware it is noisy at night.
Cozy and Friendly hotel in a good location, easy to get everywhere!
TC
Stayed 2 nights in Aug 2018
Response from Sarah on 22 Aug 2018
Thank you very much for your rating
6/10 Okay
Verified traveller
17 July 2018
Liked: Cleanliness, staff & service
Disliked: Room comfort
Great location if you want to be near the action of Old Town. However, with no air conditioning, and leaving the windows open (still very warm), the street noise at times is very loud. Not a good night’s sleep. After the first uncomfortable night, we wanted to move but had already paid for 3 nights. The receptionist said she wasn’t authorized to approve a refund and there was no manager on duty on the weekend and no one she could even call. That’s not acceptable. We were forced to stay 2 more uncomfortable nights. Too expensive to risk not getting a refund.
Verified traveller
Stayed 3 nights in Jul 2018
Response from Sarah on 30 July 2018
Good day
Thank you for your email. We dont't have air conditions in the rooms, because we are not allowed to install one.
We are a historical buliding with more than 600 years.
On all booking platforms it is described that we do not offer air conditioning, therefore we cannot refund anything.
This hotel is in the absolute perfect location. It’s a little hidden gem. Few feet from
The riverfront. Breakfast is awesome and dinner at the hotel’s restaurant is amazing. We had pizza twice their for dinner and the pizza is terrific. It was perfect.
Irene
Stayed 4 nights in Jun 2018
Response from Sarah on 4 July 2018
Thank you for this perfect feedback. Also thank you so very much for taking the time to leave this nice feedback. We were delighted to read that you enjoyed the facilities and the service that we provided. Looking forward to welcome you the next time in Lucerne
4/10 Poor
Verified traveller
24 June 2018
Disliked: Property conditions & facilities
good location, but very noisy and terrible maid service. we kept having to ask for things like extra toilet paper and replacement for the tissues. one day there was no maid service at all. the bathroom was so small that it was difficult to use. the room was reasonably big, but no where to put things. breakfast was good. would not stay there again.
Verified traveller
Stayed 3 nights in Jun 2018
Response from Management on 26 June 2018
Thank you for your feedback, first of all we agologize for the inconvinience that you had during your stay. We will talk with our houskeeping staff.
Great location and nice room. Our bed was comfortable. We did get a room close to the street, so there was quite a bit of noise. We were exhausted, though, so slept right through it.
Verified traveller
Stayed 2 nights in Jun 2018
Response from Sarah on 20 June 2018
Thank you for your great rating
6/10 Okay
Eric, England.
5 June 2018
Disliked: Room comfort
The room was very small and suffocatingly hot. There was a small air conditioning unit in the room and I discovered it was broken and was pumping out hot air into the room. I complained and was given another room. This was better, but still very small and suffocatingly hot. There was no air conditioning at all in the second room. A problem for sure in hot weather. On the positive side the pizza restaurant was excellent.
Eric
Stayed 2 nights in May 2018
Response from Sarah on 20 June 2018
Thank you for your rating.
There is no a/c in the rooms, because our hotel is in an old historical building and it is simply not possible and allowed to add one to each room, but we try to do you best with ceiling fans, mobile a/CS, mobile fans to make our guests stay as comfortable as possible.
As the hotel is in a pedestrian zone we initially battled to find the hotel but once we were there the staff advised us of where to drop off luggage and the best places to park our vehicle. The room was a little on the small side but very nice. There wasn't really a view out the window we just looked onto a building next door. The breakfast was good with quite a variety of meets and cheeses to choose from as well as pastries etc. We were very close to all the sights with only a minutes walk to the chapel bridge which was great. We had dinner at the hotel's restaurant which was really good and excellent staff.
Joanne
Stayed 1 night in May 2018
Response from Sarah on 20 June 2018
Thank you for the great rating.
6/10 Okay
Franc
25 May 2018
Liked: Staff & service
Disliked: Room comfort
Excellent location BUT not suitable for 4 nights stay. The had no place for 2nd suitcase, no storage for clothes, and only 3 hangers. Poor lighting in room. Soap liquid container impossible to get soap out of for seniors.breakfast very nice.
Great hotel right by the river in old town Luzern. Just steps away from where you want to be. Only slight down side -- there was some outside noise. It's an old hotel in an old area of town, so this is normal and should be expected. Otherwise, great!
My room was very small, but I am accustomed to this is NYC hotels for example. There was some noise at night, but, overall, this is a great choice for a single or couple
John
Response from Sarah on 7 June 2018
Dear John
Thank you for your great ranking. We were really happy about that.
6/10 Okay
Verified traveller
22 Apr 2018
Liked: Cleanliness
Disliked: Room comfort
Great location... poor value for money
Hotel of good standing in a good location though our stay was overpriced for the room size and service. Tiny room meant trouble maneuvering. Not enough space between the desk and the bed to pull the chair out and sit down comfortably. Careful because only a few rooms have a view of the river. For what we paid I was sure that the river image shown would come with the room. Will be more careful to read the fine print in the future.