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Reviews of Hyatt Ziva Los Cabos- All Inclusive

4.5 out of 5
Hyatt Ziva Los Cabos- All Inclusive
Paseo del Malecón l-5 D, San José del Cabo, BCS

Reviews

8.8

Excellent

Rating 10 - Excellent. 1673 out of 2645 reviews" "
Rating 8 - Good. 520 out of 2645 reviews" "
Rating 6 - Okay. 242 out of 2645 reviews" "
Rating 4 - Poor. 106 out of 2645 reviews" "
Rating 2 - Terrible. 104 out of 2645 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Richard James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wish we could have gotten in the water only tecate beer, need choice. people great and staff very good. always smile.
Stayed 4 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on 16 Apr 2024
Thank you for your review we will share your kind words with our amazing team. As for the feedback, we will take this in consideration to improve our service. We look forward to host you again soon!

8/10 Good

Nancy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this is a great resort. Our kids particularly loved the kids club and wanted to go everyday! The staff, particularly, Karla, Lisset, Corina, and Mario were fantastic. You could tell that they put a lot of enery into engaing with kids and making the activities special. The "Teepee" night show was excellent.
Stayed 6 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on 15 Apr 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

8/10 Good

Jacob, Bothell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on 17 Apr 2024
Thank you for your review, we look forward to host you again soon!

8/10 Good

Swati

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would like more food options for lunch
Stayed 4 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on 15 Apr 2024
Thank you for your review and feedback, we will take this in consideration to improve our service. We look forward to host you again soon!

2/10 Terrible

Prasanna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Property facilities were good , but they charged me almost double for my stay. The reason Hyatt Ziva gave is that Expedia paid for only 2 people and I have to pay for my 2 kids. My booking clearly was for 2 adults and 2 children, but they said Expedia only paid for 2. No phone support from Expedia was available. Virtual chat support was terrible. I ended up paying extra for the stay. After your booking, within the cancellation window, make sure you call Hyatt Ziva and confirm the details of booking
Stayed 6 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on 12 Apr 2024
Thank you for your review and feedback, your reservation was done incorrectly because you include two adults and two kids under 1 year old, which in our system is free. But your kids are older than two years old which is the age where they should pay a kids rate, for that reason you had to pay the difference that were not considere on Expedia. If the reservation had been made correctly with the kids age, you should not had to pay any difference. Thank you for your undertanding. Let us know if you need further assistance!

10/10 Excellent

Hong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and clean
Stayed 7 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on 11 Apr 2024
Thank you for your review and feedback, we look forward to host you again soon!

4/10 Poor

Steven

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The rooms were very dated and not super clean. Pull out couch beds were broken and everything was extremely worn. No hot water from 3-6pm each day. Not enough chairs at the pool so you have to wake up at 5:30am to try and grab chairs. Food was not great. The hotel hosted an outdoor wedding that was extremely loud until almost 11pm and kept the kids up.
Stayed 4 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on 10 Apr 2024
Thank you for your review and feedback, we will take this in consideration to improve our service. We hope we can have a new opportunity to host you again soon!

2/10 Terrible

Robert, Chicago

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Wouldn’t stay here again if it was free. Fortunate to travel a ton, global services airlines, platinum every hotel chain on earth. Had to come here for a wedding, absolutely disgusted. The staff were very nice though! Not their fault they work here. Food was trash, room was disgusting, our clothes smell like mold. Laptop would have been stolen if we didn’t call in specifically asking for it. Hyatt should be embarrassed.
Stayed 1 night in Apr 2024
Response from Hyatt Ziva Los Cabos Team on 9 Apr 2024
Thank you for your review and feedback, we will take this in consideration to improve our service. We hope we can have a new opportunity to host you again soon!

8/10 Good

Jane

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on 11 Apr 2024
Thank you for your review, we look forward to host you again soon!

4/10 Poor

Jesus

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
About half the staff that I bumped into it's just rude the other half was great something to keep in mind you never know what horrible attitude you might get
Stayed 4 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on 8 Apr 2024
Thank you for your review and feedback, we will take this in consideration to improve our service. We hope we can have a new opportunity to host you again soon!

10/10 Excellent

Hardeep Kaur

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
It was a nice kid friendly resort and i would definitely visit again. Only down side was the shower having only cold water the first 2 days but staff helped out alot with that!
Stayed 4 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on 8 Apr 2024
Thank you for your review we will share your kind words with our amazing team. As for the feedback, we will take this in consideration to improve our service. We look forward to host you again soon!

2/10 Terrible

Robert, Chicago

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Just awful, no idea how this place got “5 stars”. Foods trash, rooms are awful, noisy, drinks were terrible.
Stayed 3 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on 8 Apr 2024
Thank you for your review and feedback, we will take this in consideration to improve our service. We hope we can have a new opportunity to host you again soon!

6/10 Okay

Meghan

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hyatt Ziva Los Cabos Team on 8 Apr 2024
Thank you for your review, we look forward to host you again soon!

6/10 Okay

Dena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on 8 Apr 2024
Thank you for your review, we look forward to host you again soon!

10/10 Excellent

THAKUR P

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Every thing is Awesome
Stayed 4 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on 8 Apr 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

Subodh

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we had a great time!
Stayed 3 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on 6 Apr 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

Lisa, Saint Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Hyatt Ziva was remarkable. I cannot speak more highly of how welcoming, friendly, and accommodating the staff was. Room was impeccably cleaned daily too. Restaurants were all delicious, but our particular favorite was breakfast at Zaffiro. The staff was incredible, the food delicious, and the view breathtaking. There were countless activities to choose from daily too. I would highly recommend this property.
Stayed 7 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on 6 Apr 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 4 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on 6 Apr 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

April Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic holiday. Everything a family needs. Staff were wonderful.
Stayed 5 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on 4 Apr 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

Thomas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place. The all inclusive meals were great (more than 8 restaurant options) and there were no lines (but were good busy). Good entertainment at pool area and beach is beautiful. Great for adults and kids
Stayed 3 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on 4 Apr 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone and everything was wonderful! The only improvement I suggest is to have more staff available for restaurants in the evening. Some waits were 2 hours to get in.
Stayed 5 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on 4 Apr 2024
Thank you for your review we will share your kind words with our amazing team. As for the feedback, we will take this in consideration to improve our service. We look forward to host you again soon!

4/10 Poor

Chetak

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Almost no vegetarian/vegan dining option. Very very disappointing. No cakes/pastries at all for vegan. And hardly any cooked dish.
Stayed 4 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on 3 Apr 2024
Thank you for your review and feedback, we will take this in consideration to improve our service. We hope we can have a new opportunity to host you again soon!

10/10 Excellent

fangyi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on 3 Apr 2024
Thank you for your review, we look forward to host you again soon!

8/10 Good

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on 2 Apr 2024
Thank you for your review, we look forward to host you again soon!

10/10 Excellent

fangyi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place for all inclusive. Lots of entertainment and activities. Strong recommend the swim up unit.
Stayed 3 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on 29 Mar 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

Jeffrey Alan, Ashburn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on 29 Mar 2024
Thank you for your review, we look forward to host you again soon!

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service from the moment we arrived was excellent. Staff were very friendly and the security around the resort made us ( family with kids) feel very safe. Eating options are sufficient and the food at the a la carte restaurants were great. Even though we arrived during spring break, there was little wait time to eat (we always had dinner at 6pm). The access to the beach is within steps and the view from the pools is spectacular. The only challenge was getting chairs by the pool as folks are getting up early to secure lounge chairs so just be prepared to rise early if you want to lay by the pool on a chair. Overall this was an excellent resort for families, and the Adult Only pool also provides for some tranquility!
Stayed 4 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on 28 Mar 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

Tanzania, East Elmhurst

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel, the service and all the staff were excellent, my family falling in love with the Hyatt Ziva Los Cabos
Stayed 4 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on 28 Mar 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

Erica M

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All inclusive package did not disappoint. One of the best I’ve been to in Cabo!!! The staff is extremely helpful, fun and attentive!
Stayed 3 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on 27 Mar 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

6/10 Okay

Akashdeep, Mechanicsburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I liked that they had separate adult pool and activities all day round. In room order are not heard nicely and sometimes there was things missing for in room orders. Overall the experience was average
Stayed 5 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on 25 Mar 2024
Thank you for your review and feedback, we will take this in consideration to improve our service. We look forward to host you again soon!

10/10 Excellent

Alei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on 25 Mar 2024
Thank you for your review, we look forward to host you again soon!

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beach was nice and the property was clean with everything needed for a great stay.
Stayed 4 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on 25 Mar 2024
Thank you for your review and feedback, we look forward to host you again soon!

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing, the ocean view was definitley worth it. Our kids loved the pools, and the food options were quite good. Excellent service and very friendly staff!
Stayed 4 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on 22 Mar 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

8/10 Good

Kyle

Stayed 5 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on 12 Apr 2024
Thank you for your review, we look forward to host you again soon!

10/10 Excellent

SIU KIN, RICHMOND

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent services from every staff!
Stayed 5 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on 22 Mar 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

Geanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on 19 Mar 2024
Thank you for your review, we look forward to host you again soon!

10/10 Excellent

Gurvinder

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, staff was immensely helpful. Kudos to the kid's club staff: Mario Lopez, Kitxia, Karina, Lisset as they welcomed the kids with open arms and kept them engaged in multiple activities. Overall, a pleasing experience. Thanks Raina
Stayed 3 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on 18 Mar 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

8/10 Good

Rael

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Disappointed in the cleanliness of our room, but the rest of our stay was wonderful. The staff, food and entertainment was too notch.
Stayed 7 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on 16 Mar 2024
Thank you for your review we will share your kind words with our amazing team. As for the feedback, we will take this in consideration to improve our service. We look forward to host you again soon!

8/10 Good

Maryann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As an English speaking guest, it would have been nice to have English subtitles on the TV movies which of course were all in Spanish. Good thing L had down loaded a number of movies on my IPad
Stayed 3 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on 15 Mar 2024
Thank you for your review and feedback, we will take this in consideration to improve our service. We look forward to host you again soon!

10/10 Excellent

Samvel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff - so friendly and courteous. They are going out of the way to accommodate you. The food choices were OK, I wouldn't describe it as luxury. The property is compact and you do not need a golf cart to get around. I definitely recommend to stay here during off-peak times. Otherwise, it could get crowded.
Stayed 3 nights in Feb 2024
Response from Hyatt Ziva Los Cabos Team on 11 Mar 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

Salvador

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on 11 Mar 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jaire, our waiter during breakfast was exceptional. Keep him. The young guy making our omelets also a great kid. Another keep. Great property with great pool.
Stayed 6 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on 11 Mar 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

8/10 Good

Sandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful. Room was a little run down. Thought we would have sitting area in our room but did not. Balcony furniture in bad shape. Shower gel fell off wall. One restaurant took 45 minutes to get salad. Loved adult pool and entertainment.
Stayed 5 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on 9 Mar 2024
Thank you for your review and feedback, we will take this in consideration to improve our service. We look forward to host you again soon!

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for a long weekend.
Stayed 3 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on 6 Mar 2024
Thank you for your review and feedback, we look forward to host you again soon!

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort we’ve been too
Stayed 7 nights in Feb 2024
Response from Hyatt Ziva Los Cabos Team on 5 Mar 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

Ada

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hyatt Ziva Los Cabos Team on 5 Mar 2024
Thank you for your review, we look forward to host you again soon!

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brian was the best
Response from Hyatt Ziva Los Cabos Team on 4 Mar 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Hyatt Ziva Los Cabos Team on 4 Mar 2024
Thank you for your review, we look forward to host you again soon!

10/10 Excellent

Katrina Rae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful honeymoon and would definitely return!
Stayed 4 nights in Feb 2024
Response from Hyatt Ziva Los Cabos Team on 29 Feb 2024
Thank you for your review and feedback, we look forward to host you again soon!

10/10 Excellent

Kyle

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this property. We had a big group and there was something for everyone. Adults only area, main pool area and kids area were all very nice. The food was great, not your typical all inclusive. The staff was friendly and helpful. I would recommend this resort to friends.
Stayed 2 nights in Feb 2024
Response from Hyatt Ziva Los Cabos Team on 28 Feb 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!