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Reviews of Waldorf Astoria Beverly Hills

5 out of 5
Waldorf Astoria Beverly Hills
9850 Wilshire Boulevard, Beverly Hills, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 199 out of 245 reviews" "
Rating 8 - Good. 18 out of 245 reviews" "
Rating 6 - Okay. 10 out of 245 reviews" "
Rating 4 - Poor. 8 out of 245 reviews" "
Rating 2 - Terrible. 10 out of 245 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Alessia

Stayed 4 nights in Mar 2024

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is so Beautiful and clean. Amazing food. Amazing service. Will definitely stay again.
Stayed 1 night in Feb 2024

10/10 Excellent

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities
lovin it
Stayed 4 nights in Feb 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Comfortable beds and beautiful rooms.
Stayed 2 nights in Feb 2024

10/10 Excellent

wang

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is so good
Stayed 3 nights in Feb 2024

4/10 Poor

Mandeep

Travelled with family
Disliked: Staff & service, amenities
We stayed here for 3 nights. The first 2 nights, we had intermittent sleep because of a loud buzzing noise that would wake us up repeatedly atleast 3 dozen times and the noise would stay on for sometimes 15 minutes. After the first night we let the front desk know and they sent engineers up and they spent 30 minutes trying to fix the noise at 10pm. They said it was fixed, but then an hour later is started again and we didn’t sleep that night either. On the 3rd night they gave us a new room and the manager didn’t once apologize for offer anything for the 2 nights of missed sleep. We are platinum members and have never had service this horrible at a Waldorf property. We usually feel like we are royalty but this property made us feel like we were staying at a Best Western. The front desk does not pick up the phone either. The phone would ring for 5-6 minutes plus with no success. The iPad in the room didn’t work either which is where the in room menu is. It’s a long list of issues for a 5 star property. It’s unfortunate.
Stayed 3 nights in Feb 2024

2/10 Terrible

Nichole

Stayed 1 night in Jan 2024

2/10 Terrible

Nichole

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I have stayed at this hotel routinely since it opened about ten years ago. I will never stay here again. I had issues before I arrived. During previous stays we got a suite with a rollaway. Then suddenly due to fire codes we can no longer have a rollaway in a suite, so during this trip we get a double queen room and request a rollaway as advertised as being available when we prepaid on Expedia. I message the hotel the day of our arrival and suddenly we cannot have a rollaway in a double queen due to fire safety but we can have it in the suite we were previously told we could not. Mind you all of these conversations are saved in the app chat with the hotel over the years. We arrive and pay the incidental fee for the two nights. The next day capital 1 is notifying me Waldorf is attempting to charge my card, I then get a text from woman Victoria stating I needed to pay another incidental fee for 400. Mind you we already had paid. We ordered room service and did not receive what we ordered. It took almost an hour for my son to receive the corrected order. I have never in my life received since sub par service, especially for what we paid. I don’t want an apology from this hotel and I certainly don’t want a generic response from this hotel asking me to call or email them about what happened. If the hotel and property manager Maykel are truly remorseful about what happened then refund us for our stay. This was by far and honestly the worst birthday trip I have experienced.
Stayed 1 night in Jan 2024

10/10 Excellent

Leora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Siddhartha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good property with good amenities and no doubt a quality 5 star hotel. The problem is that when I was staying there this time there was a hotel workers strike. So the quality of service and housekeeping were well below par. For half of my stay there hotel staff picketing outside the hotel and each time I entered and left the picketers were yelling at me for crossing the picket line during the strike. The hotel did nothing to compensate me for this extreme inconvenience. At 7 am there were pickets using horns and drums that would wake me up and they would aggressively picket at the hotel entrance for 5 straight days from 7AM to 9 PM. Hotel management did nothing to compensate. I paid a lot of money for my hotel room and I am troubled that management is not fairly sharing that money with the staff. If the hotel had informed me of the strike in advance I would have gladly cancelled and stayed at any hotel without labor issues. Half of trip was ruined and hotel charged me full price, like strike inconvenience never happened.
Stayed 14 nights in Jul 2023

6/10 Okay

K

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

JOHN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding property!
This is a great hotel if it fits your budget because it is very pricey. The service we received was superior and the staff met all expectations. Highly recommend!
Stayed 2 nights in Jun 2023

10/10 Excellent

Macy, Burlingame

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 1 night in Jun 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in LA
Stayed 2 nights in May 2023

10/10 Excellent

selim, Barrington

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Outstanding hotel. I would stay there again
Stayed 3 nights in May 2023

8/10 Good

stephen

Stayed 2 nights in May 2023

10/10 Excellent

Michael, Columbus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an elegant stay. Staff was amazing and the rooms were exquisite.
Stayed 6 nights in Apr 2023

10/10 Excellent

VALERIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous property and truly accommodating/awesome personnel at every level of staffing. I felt SPECIAL every day and in every way. Most memorable birthday getaway ever!
Stayed 3 nights in Mar 2023
Response from In House Reservations Team on 10 Apr 2023
Greetings Ms. Bernard,I do hope that this email finds you well. It was an absolute pleasure having you with us during your birthday getaway and I would like to express sincere thanks for taking the time to share your vital feedback. It is our goal to deliver exceptional True Waldorf Service, and we are truly delighted that we were able to create such a memorable experience. To know that you felt valued and welcomed, reassures our team that their dedication to our guests is noticed. Thank you for your support, and we look forward to welcoming you back to Waldorf Astoria Beverly Hills. Please do not hesitate to contact me directly should there be anything I can assist with.Sincerely,Rashawnda WoodReservations ManagerWaldorf Astoria Beverly Hillsrashawnda.vereen-wood@waldorfastoria.com

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from In House Reservations Team on 10 Apr 2023
Greetings Ms. Xing,I do hope that this email finds you well. It was an absolute pleasure having you with us and I would like to express sincere thanks for taking the time to share your vital feedback. It is our goal to deliver exceptional True Waldorf Service, and we are truly delighted that we were able to create such a memorable experience. To know that you felt valued and welcomed, reassures our team that their dedication to our guests is noticed. Thank you for your support, and we look forward to welcoming you back to Waldorf Astoria Beverly Hills. Please do not hesitate to contact me directly should there be anything I can assist with.Sincerely,Rashawnda WoodReservations ManagerWaldorf Astoria Beverly Hillsrashawnda.vereen-wood@waldorfastoria.com

10/10 Excellent

Michele

Stayed 1 night in Feb 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place

10/10 Excellent

Norvan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class experience!
This hotel is first class all the way! Expensive but worth it for a special occasion. Most beautiful place we have ever stayed. We even got a ride in the WA white Rolls Royce to our nearby event. Out of the ordinary service. Friendly staff. Thrilled with the experience!
Stayed 1 night in Nov 2022

10/10 Excellent

Netisha

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel exceeded my expectations. Amazing helpful staff. Great food at both restaurants. Really enjoyed my stay there and will definitely recommend and return!
Stayed 3 nights in Oct 2022

10/10 Excellent

Abrahem

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel
Best hotel period.
Stayed 1 night in Oct 2022

10/10 Excellent

MICHAEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Vahid

Stayed 1 night in Sep 2022

10/10 Excellent

Angus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent about this property!
Stayed 1 night in Sep 2022

10/10 Excellent

Ling

Stayed 1 night in Aug 2022

4/10 Poor

Marc

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2022

10/10 Excellent

Sarabmeet, Clovis

Travelled with group
Liked: Cleanliness, staff & service, amenities
It was great
Stayed 2 nights in Jul 2022

4/10 Poor

JEFF

Travelled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Dirty and very poor condition carpet. Didn’t clean up the room until called two times and after we finished the dinner and still hadn’t completed the cleaning. We had to wait in the lobby for another 30 minutes. Food tasted very poor. I spent $3900 for two days but didn’t get the services and a cleaned carpets we expected. This hotel is not worth for the money, it should be $150 per day and 4 star only. Definitely is not a 5 star hotel.
Stayed 2 nights in Jun 2022

6/10 Okay

Kenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only bad thing was I guess I lucked out and the day I decide to stay there is the day they decide to test the fire alarms over and over early morning. So much for sleeping in!
Stayed 1 night in May 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

6/10 Okay

Bridget

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Room excellent however the restaurant seating was poor when we first arrived and could not eat at hotel due to lack of seating for guests.
Stayed 1 night in May 2022

10/10 Excellent

Rong

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and location!
Stayed 2 nights in Apr 2022

2/10 Terrible

chelsea

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2022

8/10 Good

sager

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a bit too expensive
Stayed 1 night in Apr 2022

8/10 Good

KRISTEN VON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is the Waldorf Astoria!!! It is a gorgeous hotel.
Stayed 1 night in Apr 2022

10/10 Excellent

PETER

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small hotel. Fine restaurant no wait valet
Stayed 1 night in Mar 2022

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A service!
Stayed 3 nights in Mar 2022

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with amazing service. The staff went out of their way to help and were just amazing overall, especially tyler and danyell.
Stayed 5 nights in Dec 2021

10/10 Excellent

Artist

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Houd, IRVINE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just perfect
Stayed 4 nights in Oct 2021

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, updated technology in rooms and throughout, very professional staff, perfect 10/10 will always stay here when in Beverly Hills
Stayed 2 nights in Oct 2021

10/10 Excellent

randy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phenomenal.
Stayed 2 nights in Oct 2021

10/10 Excellent

Majid

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Stay at Waldorf
This is what a five star hotel is all about. You get the quality service and room the high price that you pay. Hard to consider any other place after staying there.
Stayed 2 nights in Sep 2021
Response from Julie Um, Director of Marketing on 7 Oct 2021
Dear Majid, Thank you for taking the time to share this wonderful review of your stay with our team! We are honored to have been your hotel of choice and are delighted your visit was memorable. We absolutely loved having you with us and look forward to welcoming you back again very soon.