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Reviews of Omni Los Angeles Hotel at California Plaza

4.5 out of 5
Omni Los Angeles Hotel at California Plaza
251 S Olive St, Los Angeles, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1260 out of 1845 reviews" "
Rating 8 - Good. 343 out of 1845 reviews" "
Rating 6 - Okay. 111 out of 1845 reviews" "
Rating 4 - Poor. 62 out of 1845 reviews" "
Rating 2 - Terrible. 69 out of 1845 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Their computer system was down and also the rooms weren’t updated for the price I was paying and very outdated
Stayed 2 nights in Mar 2024

8/10 Good

Kimberly

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Maricelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Matthews

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment you arrive, you are treated with courtesy and care. Love the quiet, old school, East Coast feel of the place — right in the middle of DTLA (downtown LA). Across the street from the Broad, the Disney Concert Hall, and the Music Center and right next to the Museum of Contemporary Art — fabulous location!
Stayed 1 night in Apr 2024

10/10 Excellent

Melissa, Quartz Hill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel close to points of interest
Stayed 1 night in Apr 2024

10/10 Excellent

Annie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly can say that our experience with Omni Hotel from the greeting at the door by the Bellmen. The associates at the front desk were great wonderful personalities Sabrina Sicre one of the first associates that I had contact with by phone was outstanding her guidance helped me so much so patient and very kind. When I actually got to meet her I knew it was her just by the way she treated me,then there was Tim Prater he told us of some great places to eat and visit during our stay. When calling for things we needed Prime Hendrix took care of any request without hesitation these workers are an asset to the Hotel. Thank you so much all of you. The grounds are beautiful the terrace soo nice we spent time out there with the fire pit on. I would recommend anyone to stay there The shuttle service excellent our driver Robin oh he knows downtown dropped us off and picked us up several times it’s the best we loved not driving. Keep up the excellent work!!!
Stayed 2 nights in Apr 2024

10/10 Excellent

Lisha

Travelled with family, Business traveller
Great location.
Stayed 1 night in Apr 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Mar 2024

10/10 Excellent

Maeve

Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful, professional.
Stayed 1 night in Apr 2024

10/10 Excellent

Barry Carmine

Business traveller
The staff is extremely helpful and I would especially like to commend Tom for coordinating an early check in with me
Stayed 1 night in Apr 2024

8/10 Good

Pollyanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, friendly staff. Area around the hotel had a fun dining area, but at night it did feel a bit unsafe. Also quite a bit of condensation happened on the inside of the window. Enough to drip onto carpet and make it very wet.
Stayed 3 nights in Mar 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Albert

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pedestrian paths and walking distance to many eating establishments and tourist venues
Stayed 2 nights in Apr 2024

6/10 Okay

Emmanuel

Nothing worked
Stayed 1 night in Apr 2024

10/10 Excellent

Juliet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms, friendly staff noon check out time! Close to everything downtown. Well stay here again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautifully maintained and thw entire staff provides stellar service. This property is perfectly located amd easy to navigate getting around.
Stayed 2 nights in Mar 2024

10/10 Excellent

Brenda

Travelled with partner
We love the customer service our room was very clean and spacious we definitely stay at Omni hotels.
Stayed 1 night in Mar 2024

10/10 Excellent

Darneisha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how courteous the ladies are at the check in desk, also how attentive the valet staff is. We went to NOE restaurant and the host was amazing. Overall great experience. Check out was great as well. I signed up for the rewards program.
Stayed 1 night in Mar 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. We'll be back
Stayed 5 nights in Mar 2024

10/10 Excellent

Esmeralda

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Was told I was going to get a free dinner. They told me I was going to get the dinner cost refunded during my checkout. I had to start driving back home, was told they’d contact me when issue was resolved. I was still charged, nobody contacted me back regarding the refund.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ricardo

Great stay
Stayed 4 nights in Mar 2024

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my wife love the Omni. It’s always great service there from valet to housekeeping. Plus we love the grand central market is only minutes walking. Definitely 5 stars in every aspect!
Stayed 1 night in Mar 2024

8/10 Good

Trish

Stayed 2 nights in Mar 2024

2/10 Terrible

Vanessa K.

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service
Car got broken into on the same street parking, bathroom was nasty tub had someone’s blood still in it, fridge was leaking water, and old dirty cleaning rags left on bathroom floor. I left early.
Stayed 2 nights in Mar 2024
Response from Robbie Nasser, General Manager on 25 Mar 2024
Thank you for bringing this to our attention. We are truly sorry to hear about your stay with us. It sounds like a very frustrating experience, which does not meet our standards of providing our guests with a home away from home. Please rest assure that our team will look into the issues you encountered, and address them accordingly. Since we are not able to patrol the streets, we suggest that our guests park their vehicles on property with us. Again, this is not the typical service we are known for. We hope to have another opportunity in the future to provide you with a more memorable experience.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Robert, Mountlake Terrace

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for getting to different areas aound LA. The bar was nice, and the staff was great!
Stayed 2 nights in Mar 2024

8/10 Good

Mireya

Stayed 1 night in Mar 2024

10/10 Excellent

Ashley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was amazing especially the doormen!! Thank you for helping make me and my daughters Spring Break one for the books!!
Stayed 3 nights in Mar 2024

10/10 Excellent

fatima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Ashleigh

Stayed 2 nights in Mar 2024

10/10 Excellent

Shakeyta

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Staff and service
Stayed 3 nights in Mar 2024

10/10 Excellent

Lori

Travelled with group
The Cafe left a lot to be desired. Very poor service it food was good. At breakfast we had to go get coffee pot and serve ourselves after waiting 15 mins - asked for water 3 x over 45 minutes and left with never getting it.
Stayed 3 nights in Mar 2024

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel will be staying on Omni hotels where ever I go keep up the good service
Stayed 2 nights in Mar 2024

10/10 Excellent

Gianni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and room were beautiful. I didn’t like however that there was no fan in the restroom, nothing terrible. You have to park your vehicle at the parking garage next door and elevator is connected to the hotel. Paid $45 for each day. Valet is available with hotel for $55 I believe. Restaurant was gorgeous but we were told outside seating has been closed for a few weeks which was a bummer since we had great weather during our stay. Food was delicious and had live pianist singing for entertainment. Food was pricey but I’d say worth it. Shrimp Ceviche was $20 but came with a lot of full shrimp. Highly recommend the banana pudding crème brûlée. Every employee we spoke too was very nice and helpful. I’d definitely stay there again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Anisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girls and I came to LA and the Omni was very welcoming and convenient location! Staff was very attentive and the room was clean! I would stay at the Omni again
Stayed 2 nights in Mar 2024

6/10 Okay

Alexandra

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
Close to Grand Central market which is a plus. Saff were friendly. Bathroom was filthy. Bathtub had not been cleaned as evidenced by hair and dirt in the tub. Water also drained slow from the bathroom so you will take a shower in a puddle of water.
Stayed 2 nights in Mar 2024

10/10 Excellent

shedrick

Liked: Cleanliness, staff & service, property conditions & facilities
Perfection! Staff was friendly and helpful. Rooms cleaned daily and service was on point!
Stayed 3 nights in Mar 2024

10/10 Excellent

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities
This place is perfect except it’s in downtown LA and everything that comes with downtown LA.
Stayed 1 night in Mar 2024

8/10 Good

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great service of staff but definitely an older hotel that needs to be upgraded
Stayed 2 nights in Mar 2024

10/10 Excellent

Tara

Travelled with family
Liked: Amenities
Great place!
Stayed 5 nights in Mar 2024

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Hotel. Staff were friendly and helpful.
Stayed 3 nights in Mar 2024
Response from Robbie Nasser, General Manager on 12 Mar 2024
Thank you for your acknowledgment of all the hard work and commitment by our associates! We all look forward to serving you again soon.

10/10 Excellent

Namrita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and hospitable staff. Close to crypto arena and restaurants. Would highly recommend.
Stayed 4 nights in Mar 2024
Response from Robbie Nasser, General Manager on 12 Mar 2024
We are pleased to hear you enjoyed your visit with us, and that we could provide you a home away from home. We hope to welcome you back soon.

10/10 Excellent

Andrea

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customers service
Stayed 2 nights in Mar 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In all of my families travel this would rank in the top 5. This hotel is just incredible from the first step into the hotel to the last. Would highly recommend. It’s totally worth the money.
Stayed 2 nights in Mar 2024
Response from Robbie Nasser, General Manager on 12 Mar 2024
Thank you for an exceptional review! We are thrilled you had such a fabulous stay. We look forward to serving you again soon.

10/10 Excellent

Gregory

Travelled with partner
Liked: Property conditions & facilities
Rooms were nice and the staff were attentive and helpful. Love having a robe! Only recommendation would be to have a better, stronger coffee for the rooms.
Stayed 2 nights in Mar 2024

10/10 Excellent

Desiree Elaina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so friendly and helpful.
Stayed 2 nights in Mar 2024
Response from Robbie Nasser, General Manager on 12 Mar 2024
We sincerely appreciate your recognition of the dedication and effort put in by our team members. Your kind words will be shared with them. We look forward to the opportunity to serve you again in the future.

10/10 Excellent

valeria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

6/10 Okay

Judith Van

Liked: Staff & service, amenities
Disliked: Cleanliness
Great location but there were cockroaches in my bathroom. I told the front desk but no one offered for me to change rooms or even called me back
Stayed 2 nights in Mar 2024

10/10 Excellent

Delian, los Angeles

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice at the lobby
Stayed 1 night in Mar 2024

10/10 Excellent

Esteban Guadalupe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aside form parking. Place and staff are great.
Stayed 3 nights in Mar 2024
Response from Robbie Nasser, General Manager on 7 Mar 2024
Thank you for staying with us, and for recognizing all the hard work by our team! We look forward to serving you again soon.