Standard Room, 2 Double Beds

Reviews of Legend Hotel Hollywood

2 out of 5
Legend Hotel Hollywood
1822 North Cahuenga Boulevard, Los Angeles, CA

Reviews

7.0

Good

Rating 10 - Excellent. 249 out of 1000 reviews" "
Rating 8 - Good. 296 out of 1000 reviews" "
Rating 6 - Okay. 225 out of 1000 reviews" "
Rating 4 - Poor. 98 out of 1000 reviews" "
Rating 2 - Terrible. 132 out of 1000 reviews" "

7.6/10

Cleanliness

6.6/10

Staff & service

6.2/10

Amenities

7.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Relatively clean. Loud - walls were paper thin. I could hear the person mext door snoring so clearly that i thought it was my mom whom I shared the room with. Other than that, it was about what you expect from a motel like this.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the noise disturbance you experienced during your stay. Ensuring a comfortable and restful environment for our guests is important to us, and we regret that we fell short in this aspect. Please know that we will address the issue with noise insulation to improve future experiences. We appreciate your honesty and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

David

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Hotel Manager on 12 Apr 2024
Dear Guest,Thank you for your 5-star review on Expedia! We're delighted to hear that you had a great experience during your stay with us. Your positive feedback is much appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
The staffs were so rude, the beddings arent clean, dont go to this hotel
Stayed 1 night in Mar 2024
Response from Hotel Manager on 10 Apr 2024
Dear Guest,We're truly sorry to hear about your disappointing experience. Providing excellent service and cleanliness are our top priorities, and we regret falling short of your expectations. Your feedback is invaluable, and we will address these issues internally to prevent recurrence. If you would like to discuss your concerns further, please contact us directly. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

4/10 Poor

Pedro

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They do extra charges that they don’t post in here
Stayed 1 night in Mar 2024
Response from Hotel Manager on 28 Mar 2024
Dear Guest,Thank you for sharing your concerns with us. We apologize for any confusion regarding extra charges. We strive to be transparent with our pricing, and we will investigate this matter further to ensure clarity for our guests. If you have any specific charges you'd like to discuss, please feel free to contact us directly. Your feedback helps us improve our services for all our guests.Sincerely, Hotel Manager

2/10 Terrible

PIYUSH

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 27 Mar 2024
Dear Guest,We're deeply sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we would appreciate any additional details you can provide regarding your stay so that we can address any issues and improve our service. Please feel free to reach out to us directly to discuss your concerns further. We value your patronage and hope to have the opportunity to make it right in the future.Sincerely, Hotel Manager

10/10 Excellent

Fernando

Stayed 1 night in Feb 2024
Response from Hotel Manager on 20 Mar 2024
Dear Guest,Thank you for your positive review! We're delighted to hear that you had a great experience with us. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay.Sincerely, Hotel Manager

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like legends a lot because it’s conveniently located has parking for $10 which is pretty cheap compared to other places have good room rates and the rooms are decent and clean. It’s definitely one of the better cost-effective hotels amongst all of them in Hollywood.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear Guest,Thank you for your fantastic review and perfect rating! We're thrilled to hear that you enjoyed your stay with us and found our hotel to be conveniently located with affordable parking. It's wonderful to know that you appreciated our competitive room rates and clean, comfortable rooms. Your kind words mean a lot to us, and we look forward to welcoming you back for another great stay in Hollywood.Sincerely, Hotel Manager

4/10 Poor

Jorge

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in took about 30 minutes even thought I pre paid ahead of time the guy was rude as hell all the previous dirt from the floor was swept under the bed bottle caps you name it wouldn’t stay again
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 5 Mar 2024
Dear Guest,We apologize for the inconvenience you experienced during check-in and for any rudeness encountered from our staff. Your feedback regarding cleanliness is concerning, and we will address it promptly to ensure such oversights do not recur. We regret that we fell short of your expectations and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

8/10 Good

Vianca

Stayed 1 night in Feb 2024
Response from Hotel Manager on 22 Mar 2024
Dear Guest,Thank you for taking the time to leave us a review. We're glad to hear that you had a positive experience during your stay. Your feedback is important to us as we continually strive to improve our services and facilities. If there are any specific areas where you feel we could have done better to earn that extra star, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

4/10 Poor

Patty

Disliked: Property conditions & facilities
Convenient location, but the area around the hotel other guests were extremely loud all through the night. Clean enough. Definitely a 2 star motel.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 26 Feb 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the noise disturbances from other guests during your stay. Your comfort is important to us, and we regret that we fell short in this aspect. We take your comments seriously and will address them with our team to ensure improvements are made. Sincerely, Hotel Manager

4/10 Poor

shannon

Stayed 1 night in Feb 2024
Response from Hotel Manager on 26 Feb 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're disappointed to hear that your experience fell short of your expectations. Your satisfaction is important to us, and we would appreciate any additional details you can provide about your stay so that we can address your concerns appropriately.Sincerely, Hotel Manager

2/10 Terrible

janice

Liked: Cleanliness
Disliked: Staff & service
tub was dirty hair on the bed poor service
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 21 Feb 2024
Dear Guest,We apologize for the disappointment you experienced during your recent stay. Cleanliness and guest service are paramount to us, and we regret any lapses in these areas. Your feedback is taken seriously, and we will address these issues with our team to ensure they are rectified promptly. We hope you will consider giving us another chance to provide you with the exceptional experience you deserve.Sincerely, Hotel Manager

6/10 Okay

Marilyn

Travelled with family
Liked: Cleanliness
Disliked: Amenities
There was a homeless encampment literally outside the property. The clerk who checked us in was a bit rude because i didn't get my credit card out fast enough to suit him. You have to stand outside to check in even though there was a perfectly acceptable lobby. People arguing right outside our window at 7:30 a.m. and lots of door slamming going on
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 16 Feb 2024
Dear Guest,Thank you for sharing your feedback regarding your recent stay. We apologize for the inconvenience and discomfort caused by the homeless encampment nearby and the behavior of our front desk clerk. Your comments are important to us, and we will address these issues to ensure a more pleasant experience for our guests in the future.Sincerely, Hotel Manager

6/10 Okay

Van

Stayed 1 night in Feb 2024
Response from Hotel Manager on 22 Mar 2024
Dear Guest,Thank you for sharing your feedback with us. We're sorry to hear that your recent stay did not fully meet your expectations. Your satisfaction is important to us, and we would like to learn more about any specific issues or concerns you may have encountered during your stay so that we can address them accordingly. Please feel free to reach out to us directly to discuss your feedback further. Sincerely, Hotel Manager

8/10 Good

Eric, Pittsburgh

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It felt totally like I was going to another country when I flew over 3000 miles to be checked in outside in broad daylight the staff for what it’s worth or the guy who checked me in dismissed clarify from the other side of a glass he was scared, nor does he let anyone come into the lobby of the motel the motel was very nice and clean. However, the check-in process was insane and you definitely do not feel safe with the way the check in personnel acts nor his process
Stayed 1 night in Jan 2024
Response from Hotel Manager on 8 Feb 2024
Dear Guest,Thank you for your feedback. We apologize for any discomfort during the check-in process. Your concerns will be addressed with our team to ensure improvements. We're glad you found the motel clean. Your satisfaction is important to us, and we hope to provide a better experience on your next visit.Sincerely, Hotel Manager

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking is bad. If you don't get there early then u don't get a parking spot.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 5 Feb 2024
Dear Guest,Thank you for your 5-star rating on Expedia. We appreciate your feedback regarding the parking situation. We understand its importance, and we will consider ways to improve this aspect of our services. If there's anything specific you enjoyed about your stay or if you have any suggestions, feel free to share. We value your support and hope to welcome you back for another positive experience.Sincerely, Hotel Manager

8/10 Good

Damian

Liked: Cleanliness, staff & service
Everything was fine! It was a block away from an event i was attending. The minifridge was so loud i had to unplug it to get some sleep.. but thats it!
Stayed 1 night in Feb 2024
Response from Hotel Manager on 5 Feb 2024
Dear Guest,Thank you for your feedback and the 4-star rating on Expedia. We're glad to hear that everything was fine during your stay and that our location was convenient for your event. We apologize for the inconvenience with the loud minifridge, and we appreciate your understanding. If there's anything specific you enjoyed or if you have any suggestions, feel free to share. We value your support and hope to welcome you back for another positive experience.Sincerely, Hotel Manager

4/10 Poor

Artavia

Disliked: Amenities
I stayed for 4 nights. The room was so dusty and had white sticky stuff in the tv and dresser. I was so discussed i bought wipes and decenfect to clean the room. The floors looked like they have not cleaned in weeks. The property looks pretty but so dirty like it was a pimp motel at one point.
Stayed 4 nights in Jan 2024
Response from Hotel Manager on 29 Jan 2024
Dear Guest,Thank you for bringing your concerns to our attention, and we sincerely apologize for the experience you had during your 4-night stay. Your feedback is crucial, and we regret the cleanliness issues you encountered. We understand your disappointment and frustration with the condition of the room and the overall cleanliness of the property. This falls below our standards, and we will address these issues with our housekeeping team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to regain your trust during a future stay.Sincerely, Hotel Manager

8/10 Good

Roberrt j

Stayed 1 night in Jan 2024
Response from Hotel Manager on 12 Feb 2024
Dear Guest,Thank you for taking the time to leave a review. We're glad to hear that you had a positive experience overall. If there's anything specific you feel we could improve upon to earn that extra star next time, please don't hesitate to let us know. We value your feedback and hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

8/10 Good

Xiu Mei

Stayed 1 night in Jan 2024
Response from Hotel Manager on 18 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback on Expedia. We appreciate your input and are pleased to hear about your experience. If there are specific aspects that stood out to you or if there's anything we can do to make your future visits even more enjoyable, please feel free to share your thoughts. We look forward to the pleasure of hosting you again in the future.Sincerely, Hotel Manager

8/10 Good

Carlton

Stayed 3 nights in Jan 2024
Response from Hotel Manager on 17 Jan 2024
Dear Guest,Thank you for your 4-star rating on Expedia. We appreciate your feedback and would like to hear more about your experience. If there are specific aspects you enjoyed or any suggestions for improvement, please feel free to share. Your input is valuable to us, and we look forward to the opportunity to enhance your experience further in the future.Sincerely, Hotel Manager

10/10 Excellent

Jeff, Ventura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was in the perfect location to walk to the Pantages. It was quiet and well maintained and the staff was so friendly and accommodating. We will definitely stay here again!
Stayed 1 night in Jan 2024
Response from Hotel Manager on 17 Jan 2024
Dear Guest,Thank you for the fantastic 5-star review on Expedia! We are thrilled to hear that our property's location, quiet atmosphere, maintenance, and friendly staff contributed to a positive experience for you. Your kind words are truly appreciated, and we look forward to welcoming you back for another excellent stay.Sincerely, Hotel Manager

2/10 Terrible

Antarpreet

Disliked: Cleanliness, staff & service, property conditions & facilities
Rude stuff
Response from Hotel Manager on 15 Jan 2024
Dear Guest,We sincerely apologize for the inconvenience you experienced with our staff. Your feedback is taken seriously, and we assure you that we will address this issue promptly. Providing excellent service is our priority, and we regret that we fell short during your stay. Please contact us directly to discuss your experience further and allow us the opportunity to make amends.Sincerely, Hotel Manager

4/10 Poor

Paul

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Started scary, but made right…
This hotel seems to have had a recent renovation. The lobby was closed and you could only use the walk up window to communicate. We checked in about 5:30 PM, so it was already dark. Parking is very limited… I went and checked in while my kids went into the room, there was a note on a picture on the wall, which terrified my kids. I took a picture of the note and went back to the walk up window showed him and asked to be moved. Originally, he said he’d move us upstairs but instead put us in a room right next to the other one to make it easier to relocate. Unfortunately, being on the first floor, you hear all of the street traffic… and the homeless in their tents just outside our room window. We all slept horribly the first night. The second night was better, thankfully, not nearly as loud.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 10 Jan 2024
Dear Guest,Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience you and your family experienced during your stay. It's disheartening to hear about the challenges you faced with the initial room assignment, the street noise, and the unsettling note. We apologize for any distress caused to your kids. We appreciate your understanding in this matter, and we'll use your comments to improve our services and communication. We hope to have the opportunity to welcome you back and provide a much more positive experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Luke

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not stay here again. Luckily, we only needed to stay for one night. One, if there’s more than 2 people. Any additional person is $15 on top of the cost of the room. Two, we had to pay for parking. Three, the floor looked dirty. Four, only two out of five electrical outlets worked.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 10 Jan 2024
Dear Guest,We're sorry to hear about the challenges you encountered during your stay, and we sincerely apologize for the inconvenience. Your feedback is important, and we take your comments seriously. We understand that additional charges, parking fees, cleanliness concerns, and issues with electrical outlets can greatly impact the overall experience. Rest assured, we will address these issues internally to ensure they are rectified. We value your input and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

6/10 Okay

Janeth

Hotel was ok what i did not like is that they charge you 10 dollars for parking and is on a first come first serve basis so if you pay for your parking and you want to go out in your vehicle parking is not guaranteed when you come back which sucks right. It only has like 10 parking spots for a hotel that has double or more in rooms.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 10 Jan 2024
Dear Guest,Thank you for sharing your feedback. We appreciate your comments, and we apologize for any inconvenience caused by the parking situation. We understand the importance of a reliable and guaranteed parking space, and we regret any frustration it may have caused. Your input is valuable to us, and we will certainly take your comments into consideration as we continually work to enhance our guest experience. We hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager

2/10 Terrible

Martha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I got lucky it was a last minute stay only for one night but the floors were so dusty and full of hair our socks had to be changed to put our shoes on, we couldn't sit in the chair it had so many stains on it. Luckily we showered before our stay and went home the next day because the towels that had been rolled up had hairs on them so we were not going to use them and top it off the shower had rusty old rings on them left there with another curtin and it just did not look sanitary. I should've known being close to Universal and still at $200 so close to new yeats eve was too good to be true and it was never again I am sticking to advance planning and known name hotels.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 10 Jan 2024
Dear Guest,We sincerely apologize for the disappointing experience you had during your stay. Your feedback is concerning, and we're sorry for the cleanliness issues you encountered. This is not reflective of our standards, and we appreciate you bringing it to our attention. We take your comments seriously, and we will investigate the matter internally to address the housekeeping and maintenance concerns. We understand the importance of providing a clean and comfortable environment for our guests, and we regret that we fell short during your stay.Your input is valuable, and we hope to have the opportunity to regain your trust in the future. Sincerely, Hotel Manager

2/10 Terrible

Melissa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room floor wasnt cleaned when we arrived. Room was smaller then expected. Couldnt be moved because they were sold out. Also not enough parking for all rooms and tight spots for what they do have. Make sure you have a smaller car if staying. Staff was nice for situation.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 1 Jan 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the cleanliness of the room upon arrival and the size of the room. It's unfortunate that we were unable to accommodate a room change due to being sold out. We also appreciate your input about parking, and we'll use this to improve our services. We're glad to hear that the staff was nice during the situation. Your comments are valuable, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Graham

Travelled with family
Disliked: Staff & service, property conditions & facilities
Looked for a room very late at night due to our arrival time in LA. Called the property to see if they had parking available and was told they did. Upon arrival they did not have parking spots available and told us to park against the wall in a very narrow parking lot where other vehicles would have to back up avoiding our vehicle. With many large suvs parked already we weren’t comfortable with our suv there. We had to leave and look for another place to stay at 2 in the morning to find proper accommodations. With no refunds we left without our money and without a place to stay.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 1 Jan 2024
Dear Guest,We sincerely apologize for the inconvenience and frustration you experienced during your late-night arrival. It's regrettable that we were unable to provide the parking arrangements as promised, and we understand the impact this had on your stay. Your feedback is crucial, and we will address this issue internally to ensure a more seamless experience for our guests in the future. We apologize for any inconvenience caused, and if you ever reconsider staying with us, we would welcome the opportunity to make it right. Thank you for bringing this to our attention.Sincerely, Hotel Manager

6/10 Okay

Shane

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Service was BAD
The man so was VERY RUDE when we checked in. Then they charge per extra person even if it a child plus 200 deposit and NO VISITORS they also tell you they are watching you. The man at check out was also VERY RUDE!!! Would definitely stay again if the service was better.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 20 Dec 2023
Dear Guest,We sincerely apologize for the unpleasant experience you encountered during your stay. It is disheartening to hear about the rude behavior you encountered at both check-in and check-out. Your feedback is crucial, and we take this matter seriously. We will address these concerns with our team to ensure that our guests receive the courteous and respectful service they deserve. We appreciate your honesty and regret that we fell short of your expectations. We will make every effort to provide you with a much-improved experience.Sincerely, Hotel Manager

2/10 Terrible

HB

Stayed 2 nights in Dec 2023
Response from Hotel Manager on 10 Jan 2024
Dear Guest,We're sorry to learn that your experience did not meet your expectations. Your feedback is crucial to us, and we would appreciate more details about the issues you encountered during your stay. We take guest feedback seriously and use it to make improvements for future guests.We apologize for any inconvenience you may have experienced and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

6/10 Okay

Darnell Isaiah

Stayed 1 night in Dec 2023
Response from Hotel Manager on 10 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback on Expedia. We appreciate your input, and we would be interested in learning more about your experience. Your feedback is valuable to us, and we use it to make improvements for future guests. We hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager

10/10 Excellent

Maria i

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 13 Dec 2023
Dear Guest,Thank you for taking the time to give us a 5-star rating! We're delighted to hear about your positive experience. If there are any specific aspects you enjoyed or any suggestions you have for improvement, feel free to share. We look forward to hosting you again for another wonderful stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Sebastian

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited parking
Response from Hotel Manager on 13 Feb 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by our limited parking availability. Your comment is valuable, and we will consider it as we strive to improve our services for our guests. If you have any further concerns or if there is anything else we can assist you with, please don't hesitate to contact us directly. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

2/10 Terrible

Mayra

Stayed 2 nights in Dec 2023
Response from Hotel Manager on 6 Dec 2023
Dear Guest,We appreciate you taking the time to provide feedback on your recent stay, even though we regret to see that your experience fell short of expectations, resulting in a 2 out of 10 rating on Hotels.com. We sincerely apologize for any shortcomings you encountered. If there are specific issues you'd like to share or if there's anything we can do to address your concerns, please feel free to provide additional details. Your feedback is crucial, and we are committed to improving our services. We hope for the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager

6/10 Okay

King

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Front desk person was rude. Doesnt seem happy to be working
Stayed 1 night in Dec 2023
Response from Hotel Manager on 6 Dec 2023
Dear Guest,We sincerely apologize for the negative experience you had with our front desk person. Providing friendly and welcoming service is our priority, and we regret that you did not receive the level of hospitality we aim to provide. Your feedback is important to us, and we will address this matter internally to ensure that our team maintains a positive and welcoming attitude. We appreciate your honesty and hope to have the opportunity to provide you with a more positive experience in the future.Sincerely, Hotel Manager

6/10 Okay

Sara

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The guy at the front desk was mean.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 6 Dec 2023
Dear Guest,We apologize for the unpleasant experience you had with our front desk staff. Providing courteous and helpful service is essential to us, and we regret that you did not receive the level of service we strive to offer. Your feedback is valuable, and we take it seriously. We will address this issue internally to ensure our team maintains a positive and welcoming attitude. We appreciate your honesty and hope to have the opportunity to provide you with a more positive experience in the future.Sincerely, Hotel Manager

6/10 Okay

Tiffany

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The lobby/breakfast area is completely closed so you have to speak with an attendant through a window. Didn’t love that part, but overall it was okay.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 6 Dec 2023
Dear Guest,Thank you for sharing your feedback. We appreciate your rating and the insights you provided about your experience. We apologize for any inconvenience caused by the closed lobby/breakfast area and the need to communicate through a window. Your comments are valuable, and we will use them to improve our services. If there's anything specific you'd like to share or if there's anything we can do to enhance your experience in the future, please feel free to let us know. We hope to have the opportunity to better serve you on your next visit.Sincerely, Hotel Manager

10/10 Excellent

Deshaun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Rafiq on 18 Nov 2023
Thanks for staying with us , we appreciate your feedback.

10/10 Excellent

Deshaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A comfortable and safe stay. Will definitely stay again
Stayed 1 night in Nov 2023
Response from Hotel Manager. on 17 Nov 2023
Dear Deshaun,We appreciate your feedback. We are glad that our hotel impressed you enough that you would stay with us again. Our goal is to provide an experience worth repeating for every guest, every time. We hope you will tell others about our hotel and make us your first choice in the area for the future. We'll be here for you, your friends, and your colleagues when you need us. Sincerely, Hotel Manager

6/10 Okay

Carmen

Travelled with partner
Disliked: Staff & service
The guy was rude. Room was nice and clean. They had no coffee in the morning. Had to walk 1 block to get coffee.
Stayed 1 night in Nov 2023
Response from Rafiq on 13 Nov 2023
Sorry, for your complaining but our website is very clear about coffee or brake fast .We don't serve that items any more. Thanks

10/10 Excellent

Alex

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Great stay but too noisy in the morning.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 7 Nov 2023
Dear Guest,We're pleased to hear that you had a great stay with us. However, we apologize for the noise issue in the morning, which impacted your experience. Your feedback is valuable, and we'll take steps to address and minimize such disturbances to ensure a more peaceful stay for our guests in the future. If you have any more comments or suggestions, please feel free to share. We look forward to serving you again on your next visit.Sincerely,Hotel Manager

10/10 Excellent

Marcia, Tulare

Liked: Cleanliness, staff & service, property conditions & facilities
It is very close to Hollywood Blvd
Stayed 1 night in Nov 2023
Response from Rafiq on 6 Nov 2023
Thanks for staying with , we appreciate your feedback.

6/10 Okay

Christopher

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Pros: Clean Quiet Walkable to Hollywood Blvd. and the Bowl Cons: Disinterested staff Tight parking NO COFFEE!!!
Stayed 1 night in Nov 2023
Response from Hotel Manager on 4 Nov 2023
Dear Guest,Thank you for sharing your feedback about your recent stay. We appreciate your positive comments about the cleanliness, quietness, and the hotel's walkable location to Hollywood Blvd. and the Bowl. But at the same time, we apologize for the issues you encountered, including disinterested staff, tight parking, and the unavailability of coffee. Your comments are valuable to us, and we will work on addressing these concerns to provide a better experience for our guests in the future.Sincerely,Hotel Manager

4/10 Poor

Jackie

Stayed 1 night in Oct 2023
Response from Hotel Manager on 23 Nov 2023
Dear Guest, Thanks for your feedback and 2-star rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager

8/10 Good

Jason

Liked: Staff & service, property conditions & facilities
I would only suggest that they upgrade their wifi, which is pretty useless for anything but basic emailing. All else is great.
Stayed 3 nights in Oct 2023
Response from Hotel Manager on 1 Nov 2023
Dear Guest,Thank you for your valuable feedback, and we're delighted to hear that you had a great stay with us. We appreciate your suggestion regarding the Wi-Fi, and we'll certainly consider ways to improve its speed and reliability to enhance our guests' experience. Your input is important to us, and we look forward to the opportunity to provide you with an even better stay in the future, with improved Wi-Fi services.Sincerely,Hotel Manager

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, helpful staff
Stayed 1 night in Oct 2023
Response from Hotel Manager on 1 Nov 2023
Dear Guest,Thank you for sharing your positive feedback about your stay. We're pleased to hear that you found your room clean and that our staff was helpful. If there's anything else you'd like to share or if you have any suggestions for us, please feel free to let us know. We look forward to welcoming you back in the future.Sincerely,Hotel Manager

6/10 Okay

Petko

Business traveller
Disliked: Cleanliness, property conditions & facilities
It’s OK
The rom was not clean! Woman hair in bathroom as well!
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 30 Oct 2023
Dear Guest,We are truly sorry to hear about the cleanliness issues you encountered during your stay. Your feedback is deeply concerning, and we apologize for falling short of our usual standards.Cleanliness is a top priority, and we will address this matter with our housekeeping team to ensure such issues are not repeated in the future. We appreciate your input, and we hope you might consider giving us another opportunity to provide you with an improved experience.Sincerely,Hotel Manager

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on 25 Oct 2023
Dear Guest,Thank you for your perfect rating of 10 out of 10 for your recent stay at our hotel. We are thrilled to hear about your exceptional experience, and we greatly appreciate your positive feedback. Your top rating reflects the outstanding experience you had during your stay. We are delighted to have met or exceeded your expectations. Our team takes great pride in providing exceptional service to our guests. Your input is valuable to us as we aim to continuously provide the best possible experience.Sincerely,Hotel Manager

8/10 Good

Beatrice

Liked: Cleanliness, room comfort
We were originally booked at what in my lifetime was the most unfriendlly, dirty, trashiest hotel called the ROXY and we just needed to book something else ASAP. We did, and it was here. Artistry and decor was awesome, everything was great with the exception that all the plumbing fixtures including the toilet were all loose (Room 207), management should be more friendly, and we were charged $10 to park in their parking lot, other than that I would stay here again.
Stayed 1 night in Oct 2023
Response from Rafiq on 24 Oct 2023
Thanks for staying with us, we appreciate your feedback.