Lobby

Reviews of Hotel Ziggy Los Angeles

4 out of 5
Hotel Ziggy Los Angeles
8462 W Sunset Blvd, West Hollywood, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 273 out of 432 reviews" "
Rating 8 - Good. 78 out of 432 reviews" "
Rating 6 - Okay. 38 out of 432 reviews" "
Rating 4 - Poor. 24 out of 432 reviews" "
Rating 2 - Terrible. 19 out of 432 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chance Reno on 24 Apr 2024
Leslie, Thank you for choosing Hotel Ziggy for your West Hollywood getaway. We are thrilled you enjoyed our boutique property, B-Side restaurant and bar, and Ziggy Team. We look forward to your next stay! Warm Regards, Hotel Ziggy Team

4/10 Poor

Alexander

Travelled with family, Travelled with partner
Disliked: Staff & service, property conditions & facilities
There are quite a few issues that I came across during my stay. First, upon check in it was told to me that the room that was reserved for me was only a single murphy bed. I would never have booked a room with only a single murphy bed knowing that I was not traveling alone. When I inquired about other options - I was told that the hotel was at capacity and there's nothing that could be done. I then asked to potentially be put on a list for standby to see if there was a room that opened up if we could transfer to a new room. I offered to even pay for any difference in cost. I was told "well there's already a waiting list, sorry". Essentially told I just had to "make it work" with this insufficiently sized room. Unacceptable. Secondly, I requested towels via this text service last night at 7 pm. The towels were never delivered and I had to physically walk down the hallway until I found a towel cart. Later that night, upon returning to our room the towels were STLL not there and I had to walk back down to ask the front desk for this. Unacceptable. Lastly, upon checking out this morning I was told that my final total charged to my card would be $650!?!? For a single night stay in a murphy bed where we had a guest sleeping on the hardwood floor? I am completely at a loss for words. I have had zero resolution. It’s a shame.
Stayed 1 night in Apr 2024
Response from Chance Reno on 24 Apr 2024
Alexander, Thank you for taking the time to share your feedback. We appreciate your insights and wanted to follow up with some details. It looks like you booked your reservation on April 4th, 2024 for Room Type: Room(The Green Room) on the description for the room type it states: 1 Twin Murphy Bed. The hotel was sold out for your 1-night stay therefore we did not have other options available since it is our responsibility to provide the room type to our guest based off the room type they have booked which in this case. You did receive the room type you booked. Please note, you reserved via OAKY an early check in between 10:30am-11:30am at 204.50, plus tax which we were able to complete your request. We sincerely apologize for the delay of your towels and will touch base with our teams to ensure that does not happen in the future. We hope this information was helpful and hope you had a wonderful time in West Hollywood!

8/10 Good

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and very helpful.
Stayed 3 nights in Apr 2024
Response from Chance Reno on 24 Apr 2024
Lorenzo, Thank you for choosing Hotel Ziggy for your West Hollywood getaway. We are thrilled you enjoyed our boutique property, B-Side restaurant and bar, and Ziggy Team. We look forward to your next stay! Warm Regards, Hotel Ziggy Team

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Great place loved it. I will only stay there when in L.A
Stayed 4 nights in Apr 2024
Response from Chance Reno on 22 Apr 2024
Irene, Thank you for choosing Hotel Ziggy for your West Hollywood getaway. We are thrilled you had such an amazing time with us and have made us your go to spot for your LA trips. We look forward to your next stay!

10/10 Excellent

Easton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location!
Stayed 2 nights in Apr 2024
Response from Chance Reno on 19 Apr 2024
Easton, It was a pleasure to be your host. We are thrilled you had such a wonderful stay. Thank you for choosing Hotel Ziggy, we look forward to your next visit!

6/10 Okay

Alexander, Rosebery

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Hotel Ziggy is essentially elevated camping. You must request to have your room made up—a basic expectation in a hotel. This requirement isn't disclosed; the only way to discover it is by returning to an unmade room. You can then request housekeeping for the following day, which seems like a tactic to avoid cleaning rooms and cut costs. Additionally, the valet charges $65 a day, yet there is only one attendant, resulting in an average wait of 15 to 20 minutes to retrieve your car. Moreover, you cannot call reception to have your car brought around; you must be physically present to request it. Also, considering Los Angeles' water quality, the provision of only two small bottles of water in the room is less than acceptable. While the reception staff are pleasant, there is an underlying vibe of disinterest, making guests feel like an inconvenience. Given what the hotel charges, one would expect a lot more.
Stayed 3 nights in Apr 2024
Response from Chance Reno on 18 Apr 2024
Alexander,Thank you for taking the time to share your experience. We greatly value your feedback. Please note, we do offer housekeeping cleaning everyday. To ensure we protect our staff we must follow the West Hollywood Ordinance on Hotel Worker Protection by enforcing the guidelines provided to us by law. Our housekeeping team is happy to provide cleaning everyday at no additional cost. At check in, you were provided 'Hotel Sheet Information' on that sheet it has a section designated for Housekeeping Service options. Secondly, with us being a boutique hotel our property is much smaller than most so having one valet is standard in our size. Due to the high volume of activity on Sunset Blvd. for the safety of you, other guest, and our team members we must have our guest present and ready for their vehicle as our entrance is one way in and one way out. We hope this information was helpful!

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Chance Reno on 19 Apr 2024
Samantha, It was a pleasure to be your host. Thank you for choosing Hotel Ziggy for your West Hollywood getaway!

4/10 Poor

Anthony

Disliked: Staff & service, amenities, property conditions & facilities
Shower drain was clogged causing a flood. Amenities were old and broken. I want a refund.
Stayed 2 nights in Apr 2024
Response from Hotel Ziggy Team on 7 Apr 2024
Anthony, Thank you for bringing this to our attention. From what we can see in our logs is that you reported your shower drain on Friday, 4/5 about 10:00am, on that same day our engineering team confirmed correction. Did you have additional issues once you reported it and it was fixed that we are not aware of? We look forward to hearing from you so we can further assist you!

2/10 Terrible

Misun

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want to stay this hotel, you have to very be careful with mini bar. They charged to my credit card drinks that I didn't drink at all. I do recommend take a photo and prove it. And also, they don't clean everyday. If you want, you need to ask 24 hours before. If they don't cleaning room, no need to stay in hotel.
Stayed 4 nights in Mar 2024
Response from Chance Reno on 30 Mar 2024
Misun, Thank you for bringing this matter to our attention and confirming you did not consume any items from our in room mini bar. Please note, we have responded to your email and provided a revised final folio confirming your refund. We do offer housekeeping cleaning everyday. To ensure we protect our staff by following the West Hollywood Ordinance on Hotel Worker Protection by enforcing the guidelines provided to us by law. Our team is happy to provide cleaning everyday at no additional cost other than needing to schedule 24 hours in advance. We hope this information was helpful!

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property. Beautiful and staff was awesome.
Stayed 2 nights in Mar 2024
Response from Chance Reno on 28 Mar 2024
Sean, It was such a pleasure to be your host. Thank you for choosing Hotel Ziggy for your West Hollywood getaway!

2/10 Terrible

makenzie

Stayed 1 night in Mar 2024
Response from Chance Reno on 16 Apr 2024
Makenzie, We are surprised by your rating and would love the opportunity to touch bases on your stay details. We look forward to hearing from you!

10/10 Excellent

Juliet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic experience!!
Stayed 1 night in Mar 2024
Response from Chance Reno on 23 Mar 2024
Juliet,We are thrilled you had fantastic experience at Hotel Ziggy. We look forward to your next stay!

10/10 Excellent

brandon

Stayed 1 night in Mar 2024
Response from Chance Reno on 2 Apr 2024
Brandon, It was a pleasure to be your host. Thank you for choosing Hotel Ziggy for your West Hollywood getaway!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vibe , great staff
Stayed 2 nights in Mar 2024
Response from Chance Reno on 8 Mar 2024
Daniel, Thank you for choosing Hotel Ziggy for your West Hollywood getaway. We look forward to your future stays!

6/10 Okay

Jan, Cos cob

Stayed 2 nights in Feb 2024
Response from Chance Reno on 23 Mar 2024
Jan, Thank you for your feedback. We hope you had a wonderful time in West Hollywood.

10/10 Excellent

Thomas Eugene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice, helpful. Cute eclectic place, nice room, great location
Stayed 2 nights in Mar 2024
Response from Chance Reno on 3 Mar 2024
Thomas Eugene, Thank you so much for choosing Hotel Ziggy for your West Hollywood getaway. We are thrilled you had such a wonderful time and look forward to your return!

4/10 Poor

Christopher, Brooklyn

Disliked: Cleanliness, staff & service
Stayed 6 nights in Feb 2024
Response from Chance Reno on 23 Mar 2024
Christopher, Thank you for your feedback. We hope you had a wonderful time in West Hollywood.

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Chance Reno on 23 Mar 2024
David, It was a pleasure to be your host. Thank you for choosing Hotel Ziggy for your West Hollywood getaway!

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Chance Reno on 21 Mar 2024
Aaron, It was a pleasure to be your host. We are glad you enjoyed your stay and look forward to your next visit!

10/10 Excellent

Derek

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very hip spot, great music at night. Cool atmosphere.
Stayed 2 nights in Feb 2024
Response from Chance Reno on 26 Feb 2024
Derek, It was a pleasure to be your host. We are thrilled you had such a wonderful time at Hotel Ziggy!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Chance Reno on 21 Mar 2024
Ryan, We are thrilled you had an amazing stay with us! Thank you for choosing Hotel Ziggy for your West Hollywood getaway.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Chance Reno on 21 Feb 2024
Michele, It was an absolute pleasure to be your host. Thank you so much for choosing Hotel Ziggy for your West Hollywood getaway!

4/10 Poor

Katie

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Chance Reno on 19 Feb 2024
Katie, Thank you for your feedback. We greatly value your concerns and have addressed the details you provided.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff
Stayed 11 nights in Jan 2024
Response from Chance Reno on 17 Feb 2024
Daniel, It was a pleasure to be your host. Thank you for choosing Hotel Ziggy for your West Hollywood getaway!

6/10 Okay

Shane

Travelled with family
Liked: Cleanliness, staff & service
It seems like there are no quiet hours at this facility, so there were people playing music or otherwise making a lot of loud noise until well after 3:00 a.m. both next week. The shutters provide almost no light blocking, so it was also almost impossible to sleep in first glance to be black mold in the air conditioning unit, although I think that ultimately was just dirt
Stayed 2 nights in Feb 2024
Response from Chance Reno on 6 Feb 2024
Shane, We appreciate you taking the time to share your insights and experience with us. We greatly value your feedback and hope you had a wonderful time in West Hollywood!

10/10 Excellent

Anne, Rochester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great the minute we got here. Valet was easy and accessible… staff was AMAZING… near shopping and food… live entertainment every night… free margaritas… I mean, does it get any better… definitely a vibe
Stayed 5 nights in Jan 2024
Response from Chance Reno on 28 Jan 2024
Anne, Wow! Thank you for your glowing review. We are thrilled you had such an awesome time with us and cannot thank you enough for choosing Hotel Ziggy for your West Hollywood getaway. We look forward to your next stay.

6/10 Okay

pierre

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Room to small
Room very small. Service good but not extraordinary. Hotel for young clients
Stayed 1 night in Jan 2024
Response from Chance Reno on 26 Jan 2024
Pierre, Hotel Ziggy is crusading to keep the spirit of the Sunset Strip, an epicenter of music culture, alive and rooted in counterculture and originality. We are a gathering place for the creatives of LA and the homebase for visitors who want to be immersed in the Strip’s rebellious roots, while having a little too much fun at our alluring saltwater pool. What we’ve created is both a boutique hotel and a neighborhood hangout for locals; a tribute to those who came, created, played, and partied.

8/10 Good

michelle

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good hotel, weird clean room service
The place is really nice very groovy/hippie/ look, it's a small hotel but over all has everything you need. The only thing that was weird was the fact that you need to schedule your clean room service 24 hours early so the first day our room wasn't clean.
Stayed 3 nights in Jan 2024
Response from Chance Reno on 26 Jan 2024
Michelle, Thank you for enjoying our boutique hotel during your West Hollywood getaway. We are glad you had everything you needed. Please note, we want to ensure we protect our staff by following the West Hollywood Ordinance on Hotel Worker Protection by enforcing the guidelines provided to us by law. Our team is happy to provide service everyday at no additional cost other than needing to schedule 24 hours in advance. We hope this information was helpful!

10/10 Excellent

Amanda

Stayed 6 nights in Jan 2024
Response from Chance Reno on 21 Mar 2024
Amanda, Thank you for choosing Hotel Ziggy for your West Hollywood getaway. We are thrilled you had an excellent stay with us!

10/10 Excellent

Ryan

Stayed 1 night in Jan 2024
Response from Chance Reno on 21 Mar 2024
Ryan, We are thrilled you had an amazing stay with us! Thank you for choosing Hotel Ziggy for your West Hollywood getaway.

2/10 Terrible

Dionisios

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Terrible service. They dont value their customers at all. The hotel has events that last until 1-2am which is fine. The problem is after theres people walking and yelling in the hallways and partying until 4am. I went to complain about the noise and the staff gave me attitude and told me “we are an events hotel”. Yes but in a hotel you need to provide guests with the ability to SLEEP. Never repeating.
Stayed 5 nights in Jan 2024
Response from Chance Reno on 24 Jan 2024
Dionisios, We greatly value your feedback and appreciate you taking your time to share details of your experience.

6/10 Okay

Jesse

Travelled with partner
Liked: Cleanliness, amenities
It was cool, very nice and hip but too expensive
Stayed 2 nights in Jan 2024
Response from Chance Reno on 19 Jan 2024
Jesse, We are glad you enjoyed our culture. We hope you had a wonderful time in West Hollywood.

10/10 Excellent

Ryan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chance Reno on 18 Jan 2024
Ryan, Thank you for choosing Hotel Ziggy for your West Hollywood getaway. It was an absolute pleasure to be your host!

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checks all the boxes
If you want to enjoy that West Hollywood rock and roll vibe The Ziggy is a great start. This hotel is right on Sunset Blvd. Walking distance from the comedy clubs and a quick Uber to The Whiskey a Go Go. It was comfortable with a full lounge and bar, friendly employees, and a great breakfast. Benny's Bacon was tasty. We stayed on the top floor with a Sunset Strip view of the street. We liked watching the cars and characters stroll by. We were disappointed there was not a record player in our particular room. Maybe they would have brought one had I asked. Valet parking is on-site and easy in and out. A bit pricy at $65 a day +tip. And the daily hotel fees tack on another $49. Add-ons always seem a bit shady, but this is California. All said, I would stay there again.
Stayed 2 nights in Jan 2024
Response from Chance Reno on 13 Jan 2024
Roger, Thank you so much for taking the time to share your experience in great detail. We love being able to see through our guest. It brings us great joy knowing you had a comfortable stay, delicious food/drinks at our B-Side Restaurant and Bar, and our Ziggy Team. Please note for your future stays you can most definitely request a record player in your room. We most certainly strive to have clear communication and want to ensure you we are transparent with the cost of any additional taxes, fees, and/or add on. If you did not see these details prior to completing your reservations, when you received your confirmation, and when you checked in at the property, please let us know. We would be happy to address it!

8/10 Good

Anita, McKinney

Liked: Cleanliness, staff & service, property conditions & facilities
This is genuinely a FUN
Stayed 4 nights in Jan 2024
Response from Chance Reno on 13 Jan 2024
Anita, Thank you for choosing Hotel Ziggy for your West Hollywood getaway. We are thrilled you had so much fun!

4/10 Poor

Karina

Travelled with partner
Liked: Cleanliness
The location was the only thing I liked. The room smell humidity and they charged me for the vie of Sunset that i can barely saw from the side window, I'm not going back and Im not recommending this place. The parking was $113 for one night with taxes insane!).
Stayed 1 night in Jan 2024
Response from Chance Reno on 13 Jan 2024
Karina, We most definitely wanted to clarify that our daily valet parking is 65.00 per car per day. The 113.00 covered your one car valet, City Workers Protection, and Urban Amenity Fee. We appreciate you taking the time to share your experience. We greatly value your feedback.

10/10 Excellent

Gina

Stayed 1 night in Jan 2024
Response from Chance Reno on 26 Jan 2024
Gina, Thank you for joining us at Hotel Ziggy. It was our pleasure to be your host!

8/10 Good

Shelli Lea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Chance Reno on 13 Jan 2024
Shelli Lea, Thank you for staying with us. It was a pleasure to be your host!

10/10 Excellent

Jeanine, Des Moines

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome, unique hotel with friendly, attentive and fun staff. Highly recommend.
Stayed 2 nights in Dec 2023
Response from Chance Reno on 13 Jan 2024
Jeanine, Wow! Thank you for your glowing review. We are thrilled you had such an awesome time with us. We most definitely look forward to your return!

10/10 Excellent

Ryan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chance Reno on 13 Jan 2024
Ryan, Thank you for staying with us. It was a pleasure to be your host!

10/10 Excellent

Alba

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chance Reno on 13 Jan 2024
Alba, Thank you for staying with us. It was a pleasure to be your host!

2/10 Terrible

Wanda

Stayed 2 nights in Dec 2023
Response from Chance Reno on 13 Jan 2024
Wanda, We are surprised by your review as we do not have records of you staying at our hotel. If you ever find yourself in West Hollywood and would like to check-in and rock out with us, we would be delighted to be your host.

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Chance Reno on 5 Jan 2024
Amy, Thank you for choosing Hotel Ziggy for your West Hollywood getaway. We look forward to your next stay!

10/10 Excellent

Edmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Very chic
Stayed 1 night in Dec 2023
Response from Chance Reno on 5 Jan 2024
Edmond, Thank you for choosing Hotel Ziggy for your West Hollywood getaway. We are thrilled you had such a wonderful stay and look forward to your next stay!

10/10 Excellent

Jan

Liked: Amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Ziggy Team on 1 Jan 2024
Jan, Thank you for choosing Hotel Ziggy for your West Hollywood getaway. We are glad you enjoyed your stay!

6/10 Okay

Jacey

Stayed 2 nights in Dec 2023
Response from Chance Reno on 19 Jan 2024
Jacey,Thank you for your feedback. We hope you had a wonderful time in West Hollywood!

8/10 Good

Leigh

Stayed 2 nights in Dec 2023
Response from Hotel Ziggy Team on 1 Jan 2024
Leigh, Thank you for choosing Hotel Ziggy for your LA getaway. We hope you had a wonderful time in West Hollywood!

8/10 Good

Grace

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't receive Expedia Gold VIP amenity, but overall the stay was comfortable and nice hotel. Live music in the lobby, margarita happy hour and the pool area were nice touches to the hotel. We had the same room category/price to our friends also staying, but their rooms were much nicer with a sofa and more natural light, our did not have this, if we stay again I will request not to be on bottom floor. Hotel bar and food options were nice.
Stayed 4 nights in Dec 2023
Response from Chance Reno on 30 Dec 2023
Grace, We appreciate your taking your time to share your experience. It is greatly valued. We are glad you enjoyed our B-Side restaurant and bar. We definitely suggested looking into room details for your future stays to ensure you receive a room that is fitting to your desires. It looks like you shared your concerns with our front office team and they offered you a room move at which you declined. If you are interested with a room that offers a sectional sofa you will want to book a standard king. You booked a Sunset Strip King which offers a specific location and window view. We hope this was helpful!

10/10 Excellent

Grace

Stayed 3 nights in Dec 2023
Response from Chance Reno on 31 Dec 2023
Grace and Oliver, Thank you so much for choosing Hotel Ziggy for your West Hollywood getaway. We are thrilled you had such a wonderful time at our property.

8/10 Good

Dolly

Stayed 3 nights in Dec 2023
Response from Chance Reno on 30 Dec 2023
Dolly, Thank you for choosing Hotel Ziggy for your West Hollywood getaway. We are thrilled you had such a wonderful stay and look forward to your next visit!