Fountain

Reviews of DoubleTree by Hilton Hotel Los Angeles Downtown

4 out of 5
DoubleTree by Hilton Hotel Los Angeles Downtown
120 S Los Angeles Street, Los Angeles, CA

Reviews

7.8

Good

Rating 10 - Excellent. 686 out of 1499 reviews" "
Rating 8 - Good. 319 out of 1499 reviews" "
Rating 6 - Okay. 205 out of 1499 reviews" "
Rating 4 - Poor. 145 out of 1499 reviews" "
Rating 2 - Terrible. 144 out of 1499 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Divine

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
So money minded. Breakfast pay. $31 per kid. Horrible. Parking expensive. Worse hotel ever. Will never recommend to the next 100 generations to come
Stayed 2 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Divine, we sincerely regret hearing about your disappointment regarding our pricing for amenities. It's paramount for us to maintain a balance between quality and costs while assuring guest satisfaction. Clearly, in your case, we seem to have missed the mark. We appreciate your feedback and it will be instrumental in guiding efforts to review and adjust our policies as necessary. We hope for an opportunity to give you an improved experience in the future.

10/10 Excellent

Nana

Stayed 3 nights in Apr 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend
Stayed 3 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Anthony, we are thrilled that you recommend DoubleTree By Hilton Los Angeles Downtown. We appreciate your support and hope to see you again soon.

2/10 Terrible

??

Stayed 1 night in Feb 2024
Response from Customer Service on 24 Apr 2024
Though no specific details were provided, we're saddened to learn about your less-than-satisfying experience. We strive to ensure every guest has an enjoyable stay and will review our services accordingly. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities
Nice and comfortable
Stayed 1 night in Apr 2024
Response from Customer Service on 22 Apr 2024
Claudia, we are touched to hear your concise feedback. At DoubleTree By Hilton Los Angeles Downtown, we gather utmost joy knowing our guests find themselves comfortable within our welcoming environment. We hope to have the privilege of serving you again in the future!

8/10 Good

Gabriella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and safe for the location it’s in
Stayed 1 night in Apr 2024
Response from Customer Service on 22 Apr 2024
Gabriella, thank you for highlighting the cleanliness and safety during your stay at the DoubleTree By Hilton Los Angeles Downtown. We strive to provide a comfortable and secure atmosphere for our guests. We look forward to welcoming you back in the future.

10/10 Excellent

kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access
Stayed 1 night in Apr 2024
Response from Customer Service on 20 Apr 2024
Kathy, it's great to hear that you found the DoubleTree By Hilton Los Angeles Downtown conveniently located. We are always here to ensure a seamless stay. Looking forward to welcoming you back in the future.

6/10 Okay

Brenda

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on 20 Apr 2024
Brenda, it seems you had a mixed experience at our hotel. As team members at DoubleTree By Hilton Los Angeles Downtown, we always strive to offer the best for our guests, and your feedback helps us in that endeavor. We would appreciate if you could share more about your stay so we could use your suggestions to improve our service. Thank you for your time.

8/10 Good

Amanda

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Low in staff due to strikers picketing. So anything I wanted I had to go down and get from the 18th floor. And the ice machine was broken on my floor.
Stayed 2 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Amanda, it's great to hear you stayed with us at DoubleTree By Hilton Los Angeles Downtown. We appreciate your patience during the unique circumstances you encountered with our team members being less available than usual. We regret that certain amenities, including the ice machine, caused inconvenience. Your experience gives us the opportunity to improve and we're dedicated to making your next stay even better.

2/10 Terrible

Melissa

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The e Floors were wet no customer service
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Melissa, we appreciate your feedback as it helps us grow. It's unfortunate to learn about your experience with the floor condition and customer service. We'd like to assure you that we hold ourselves to high standards in this regard and are dedicated to enhancing these aspects of our services. We hope for an opportunity to serve you better in the future.

2/10 Terrible

Leticia

Business traveller, Travelled with partner
Liked: Staff & service
They were on strike, bar and restaurant were not functioning fully and the protesters were out in the building very early in the morning and we weren’t able to get our sleep properly.
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Leticia, we're genuinely sorry to hear about the interruption in your rest due to the circumstances outside the hotel. We understand that these settings are not the most convenient during a stay. Please be assured that we value the importance of providing full services to our guests and aim to improve your next visit with us. We appreciate your understanding and patience during this time.

2/10 Terrible

Gabriella

Travelled with family
Disliked: Cleanliness, property conditions & facilities
GIVE THE EMPLOYEES THE WORK CONTRACT THEY WANT. The hotel is in a great location but when we arrived come to find out the employees were on strike and that is fine they need to fight for a decent treatment after dedicating their lives to the company. But the noise they were making woke us up at 7am. CORPORATE IF YOU ARE READING THIS MAKE THE CONTRACT HAPPEN FOR THE EMPLOYEES.
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Gabriella, it's unfortunate that your stay coincided with certain activities that disrupted your rest. We respect the rights of all our team members and are actively working towards resolving any ongoing matters in a fair and timely manner. We apologize for any inconvenience this may have caused you. We appreciate your understanding and your highlighting of our prime location. Thank you.

10/10 Excellent

Jeric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the services they provided.
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
Jeric, that's wonderful to hear you enjoyed your stay at the DoubleTree By Hilton Los Angeles Downtown. We're always aiming to provide great service and your acknowledgement truly boosts our team's morale. We eagerly await your next visit!

10/10 Excellent

Nidia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and central to a lot of areas.
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
Thank you for taking the time to leave this wonderful rating, Nidia! We hope to see you again soon at DoubleTree By Hilton Los Angeles Downtown so we can share yet another amazing experience!

10/10 Excellent

Ricardo, los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 12 Apr 2024
Ricardo, thank you for choosing to stay at the DoubleTree By Hilton Los Angeles Downtown and for your high rating. We're delighted to know you had a great experience. We eagerly look forward to your future visits.

6/10 Okay

Payton

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 10 Apr 2024
Payton, thank you for taking the time to share your rating from your stay with us. In the future, please feel free to share your thoughts so we can make your stay more comfortable. We hope to have the chance to serve you again soon.

10/10 Excellent

Mariah

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Customer Service on 8 Apr 2024
Mariah, it's wonderful to learn your stay at DoubleTree By Hilton Los Angeles Downtown met your expectations. Your support means a lot to our team members. We hope to welcome you back in the future for another pleasant experience.

8/10 Good

Sebastian A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Sebastian, thank you for taking the time to rate your stay at the DoubleTree By Hilton Los Angeles Downtown. We're pleased to see that you had a positive experience. If there's any feedback or particular highlights you'd like to share about your stay, we'd be delighted to hear them. We look forward to welcoming you back soon.

8/10 Good

john

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staffs & nice facility.
Stayed 3 nights in Apr 2024
Response from Customer Service on 7 Apr 2024
John, it's wonderful to hear that you enjoyed your experience at DoubleTree By Hilton Los Angeles Downtown. We're glad you appreciated both our warm team members and well-maintained facilities. We look forward to your next visit. Thank you for taking the time to share your thoughts.

2/10 Terrible

Dulcevita

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 8 Apr 2024
Dulcevita, it seems your experience didn't meet your expectations. We're always here to improve and make your stay fantastic, so if you decide to stay with us again, expect a better experience. Looking forward to a second chance to impress you.

10/10 Excellent

Cort

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 6 Apr 2024
Thank you for this excellent rating, Cort!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at DoubleTree By Hilton Los Angeles Downtown! We'd love to host you again someday for yet another unforgettable visit.

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and staff was very helpful
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Apr 2024
Fernando, it's great to hear you had a pleasant experience at DoubleTree By Hilton Los Angeles Downtown. Our team members are always here to assist our valued guests, and we're glad you recognized their efforts. Appreciating our cleanliness standards also means a lot to us. We hope to have the pleasure of serving you again in the future.

10/10 Excellent

BLANCA, SANTA MARIA

Stayed 1 night in Apr 2024
Response from Customer Service on 23 Apr 2024
Blanca, your stellar rating for DoubleTree By Hilton Los Angeles Downtown has truly brightened our day. We're absolutely thrilled that you had a superb stay with us, and we eagerly await your return in the future.

10/10 Excellent

Jeanette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Mar 2024
Response from Customer Service on 3 Apr 2024
Jeanette, it's wonderful to hear that you had a stellar experience at the DoubleTree By Hilton Los Angeles Downtown! Your positive feedback is much appreciated and we're truly delighted everything went smoothly during your stay with us. We hope to welcome you back in the near future. Safe travels until then!

10/10 Excellent

Naomy

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Naomy, we're pleased that your stay at DoubleTree By Hilton Los Angeles Downtown met your expectations. Thank you for taking the time to share your satisfaction. We already look forward to your next visit!

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Javier, it's wonderful to see you had a superb stay at DoubleTree By Hilton Los Angeles Downtown. We trust our downtown location added to the enjoyment of your trip. We're looking forward to welcoming you back for your next trip to Los Angeles. Thank you for sharing your five-star experience with the Expedia community.

2/10 Terrible

Laia

Disliked: Staff & service
The staff accused me of smoking in the room. I had a scratch off from 7 eleven and left it laying on the table. The manager Monica was very rude when I try to explain to her what it was. I stayed at a lot of hotels before but this double tree I will never stay at again. I feel like I was triggered , Called a liar and was discriminated!!!!
Stayed 3 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
Laia, it's regrettable to hear about your recent encounter. We value all guest feedback and take concerns of this nature very seriously. Misunderstandings can occur, but we always strive for our team members to be respectful and understanding. If you feel comfortable, we urge you to contact us directly so we can facilitate a deeper investigation and talk through this incident more extensively. Your satisfaction is our priority, and we appreciate your sharing this experience.

4/10 Poor

Sonya

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
my room was not clean had holes in the wall walls with dirty doors was showing water damage. Outlet wasn’t working on the lamp in the room had a strong convalescing odor. I had to request to change my room. The staff was very friendly and accommodating.
Stayed 1 night in Mar 2024
Response from Customer Service on 31 Mar 2024
Sonya, we appreciate you taking the time to share your experience. It's clear that numerous room issues detracted from your stay, and we apologize you encountered these challenges. We are glad to hear, though, that our team members were friendly and accommodating. We'll use your feedback to aid in our ongoing efforts to enhance guest satisfaction. We hope you give us another opportunity to deliver a better experience next time.

6/10 Okay

Aquiles

Stayed 1 night in Mar 2024
Response from Customer Service on 31 Mar 2024
Thank you for the feedback, Aquiles.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

6/10 Okay

John

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
Left the hotel at checkout to a crazy lady who appeared to had been a guest and screaming profanity at staff and security. This hotel is ran down bad. No hot water after the morning rush. Only lukewarm water in the evenings. Ran sink for 20mins and no hot water to shave. Everything is worn out. For a Hilton this place is a disgrace. Read the reviews. Is you ain't picky, it won't bother you. Stayed here with family and do not recommend this place if planning a family trip. The Hilton company really needs to make improvements. The staff is awesome. Too bad the hotel itself is neglected and I'm poor shape. Id attach photos but unsure how. Example was our tub had the enamel peeled off and drain rusted out! Time to replace stuff!
Stayed 6 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
John, it's regrettable that your recent stay didn't meet expectations and you encountered issues with the amenities. Our team continually strives to provide a comfortable experience to all guests and we realize that there were aspects of your stay that didn't reach this standard. It's heartening to hear your positive remarks about our team members, as they're always ready to assist guests. We acknowledge your feedback and will take steps towards improvement without intrusion on our guests' satisfaction. Thank you for investing your time in writing this review; it helps us keep growing and refining our services.

10/10 Excellent

Dora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great for traveling via Amtrak. The facilities and staff have the typical high standards for a Double Tree.
Stayed 1 night in Mar 2024
Response from Customer Service on 30 Mar 2024
Dora, thank you for sharing your thoughts about our DoubleTree By Hilton Los Angeles Downtown. It's delightful to hear that our strategic location and quality facilities met your travel needs perfectly. Our dedicated team members always strive to provide a setting that aligns with the renowned Double Tree standards. We hope to welcome you back during your next visit to Los Angeles.

8/10 Good

Diane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Customer Service on 29 Mar 2024
Diane, we're delighted to hear you had a positive experience. Your kind phrasing really showcases what we strive for at DoubleTree By Hilton Los Angeles Downtown. We appreciate your feedback and eagerly await your next visit.

10/10 Excellent

Chio L.

Travelled with family
Very clean and nice hotel. Staff was very good I give everyone of them prompts.
Stayed 3 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
Chio, it's fantastic to hear you found the DoubleTree By Hilton Los Angeles Downtown to be spotless and delightful. We appreciate your kind words about our team members, and we're delighted they made a positive impression. Thank you for taking the time to share your experience, and we look forward to your next visit!

8/10 Good

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was excellent and very helpful, but for some strange reason, my reservation through Expedia had been canceled. I was never notified of the cancellation.
Stayed 2 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
Jeffrey, thank you for highlighting the excellent service provided by our front desk team at DoubleTree By Hilton Los Angeles Downtown. It's disheartening to hear about the unanticipated issue with your booking. We assure you, we'll explore this matter diligently to avoid similar instances in the future. We're looking forward to serving you again.

10/10 Excellent

Edmund

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Customer Service on 29 Mar 2024
Edmund, it's wonderful to hear that you had an unparalleled experience at DoubleTree By Hilton Los Angeles Downtown. We truly appreciate your feedback and can't wait to welcome you back in the future. May your travels always be pleasant and memorable!

10/10 Excellent

Javier

Business traveller
Liked: Property conditions & facilities
Very nice hotel
Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
Javier, it's wonderful to hear you enjoyed your stay at the DoubleTree By Hilton Los Angeles Downtown. We strive to provide our guests with excellent service and accommodations. Thank you for your positive feedback and we look forward to welcoming you back in the future.

10/10 Excellent

Christian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located near Little Tokyo and walkable to Downtown and the Arts District. Great location, hotel was nice and clean. Staff were friendly as well.
Stayed 2 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
Christian, it's delightful to hear you found DoubleTree By Hilton Los Angeles Downtown's location convenient and enjoyable. We're thrilled that our cleanliness standards and friendly team members met your expectations. We hope to have you back soon for another outstanding stay.

10/10 Excellent

Ofelia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds
Stayed 1 night in Mar 2024
Response from Customer Service on 24 Mar 2024
Thank you for the perfect rating, Ofelia!We are very pleased to hear that you had a wonderful stay at DoubleTree By Hilton Los Angeles Downtown. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with very helpful and professional staff.
Stayed 1 night in Mar 2024
Response from Customer Service on 23 Mar 2024
Jeffrey, thank you for sharing your experience at DoubleTree By Hilton Los Angeles Downtown. We are delighted to hear that you found our hotel to your liking and appreciated the professionalism of our team members. Your positive feedback is greatly appreciated and serves as encouragement to our team. We hope to welcome you back soon.

8/10 Good

Clayton

Business traveller
Liked: Cleanliness
The rooms were good, the service was a little so-so
Stayed 5 nights in Mar 2024
Response from Customer Service on 22 Mar 2024
Clayton, thank you for choosing DoubleTree By Hilton Los Angeles Downtown and sharing your feedback. We're glad to hear that you were satisfied with our accommodations. Regarding the service, we continually strive to improve and your comments will help our team members in doing so. We look forward to your next stay and an opportunity to provide you with an unforgettable experience.

10/10 Excellent

Tina

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful will definitely make this the place to stay when I come to LA
Stayed 1 night in Mar 2024
Response from Customer Service on 22 Mar 2024
Tina, thank you for your splendid feedback! We're thrilled that everything was great at DoubleTree By Hilton Los Angeles Downtown. It's wonderful to hear that we will be your preferred choice when you visit LA in the future. We're excitedly anticipating your return.

8/10 Good

Claudia

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and convenient if it were an adult trip. Little Tokyo is very close, full of restaurants and shopping stores. We had two seven year olds and there were a few homeless people outside (no, they did not bother us at all), but it was hard walking around with kids. If it was just adult trip, we would have ended our nights at Little Tokyo. It’s downtown, so you could hear sirens during the night. Didn’t visit the hotel garden, but it looked really nice from our window, 6th floor.
Stayed 3 nights in Mar 2024
Response from Customer Service on 22 Mar 2024
Claudia, we appreciate your input. It's pleasing to hear that you found DoubleTree By Hilton Los Angeles Downtown's proximity to Little Tokyo convenient for dining and shopping. We're also glad you admired our garden from your room. Regarding the city noises and the environment surrounding downtown LA, it's inherent with its bustling nature, and we're sorry if this caused any inconvenience. We hope that you and your family will choose us again for future trips, adult only or otherwise.

6/10 Okay

Melissa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
A towel hook fell off the wall when I put my towel on it. We are not handicapped yet we were checked into a handicapped room. The staff was helpful and friendly.
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Melissa, we apologize for any inconvenience you experienced with the towel hook and the room assignment during your stay. Our team members strive to rectify such situations immediately. We're glad to hear that our team members were supportive and welcoming. Please note that your feedback is valuable in enhancing our guest experience. We hope to welcome you back soon.

10/10 Excellent

Jonae

Stayed 4 nights in Jan 2024
Response from Customer Service on 19 Mar 2024
Thank you for the great rating, Jonae!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at DoubleTree By Hilton Los Angeles Downtown! We hope you plan on staying with us again soon!We're looking forward to your next visit!

8/10 Good

Ever

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for downtown Los Angeles. It wasn't that close to some of the attractions as stated on Google. Only thing in walking distance was Little Tokyo and Chinatown.
Stayed 3 nights in Mar 2024
Response from Customer Service on 17 Mar 2024
Ever, thank you for your review. It's great that the DoubleTree By Hilton Los Angeles Downtown's position was convenient for your city exploration. We understand that proximity to attractions can be subjective and we're glad you appreciated nearby locales like Little Tokyo and Chinatown. If your travels bring you back to Los Angeles, we will be happy to assist you with transportation recommendations for those attractions further afield.

6/10 Okay

Antonio

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Place looks amazing from outside. The rooms did not look as clean. Parking is $60
Stayed 2 nights in Mar 2024
Response from Customer Service on 17 Mar 2024
Antonio, thank you for sharing your feedback. It's wonderful to know that you found our exterior appealing. We regret if our room cleanliness did not meet your expectations, as we strive to uphold high standards. Regarding parking, our pricing is competitive with the local area. We hope we'll have another opportunity to better serve you in the future.

10/10 Excellent

Mirian, Bakersfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 17 Mar 2024
Thank you for the excellent rating, Mirian!Our goal is to go above and beyond to ensure our guests have a memorable experience at DoubleTree By Hilton Los Angeles Downtown! We look forward to hosting you again soon.

10/10 Excellent

Viviana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location! Quick walk to Santee street. In the center of everything. The property is really nice, and of course the cookies are the best. Connected to a Japanese plaza with lots of eateries.
Stayed 1 night in Mar 2024
Response from Customer Service on 16 Mar 2024
Viviana, it sounds like you thoroughly enjoyed your stay at DoubleTree By Hilton Los Angeles Downtown! We're thrilled to learn that our prime location and delightful cookies added to your experience. We're also so pleased you enjoyed our vicinity to the Japanese plaza and its array of dining options. We can't wait to welcome you back in the near future!

10/10 Excellent

Hiromi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 16 Mar 2024
Hiromi, thanks so much for the 5-star rating! We're thrilled to know that your stay at DoubleTree By Hilton Los Angeles Downtown met your expectations. We appreciate you choosing our hotel for your stay and we hope to see you again in the future!

10/10 Excellent

Lanesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay! Just wished I could have had a later check out.
Stayed 1 night in Mar 2024
Response from Customer Service on 9 Mar 2024
Lanesha, thank you for your feedback and kind words about your stay at DoubleTree By Hilton Los Angeles Downtown. We're delighted to hear you enjoyed your time with us. Regarding the check-out time, we always do our best to accommodate our guests' needs and will take your comments into consideration. We hope to welcome you back soon.