Lobby lounge

Reviews of Courtyard by Marriott Pasadena/Old Town

4 out of 5
Courtyard by Marriott Pasadena/Old Town
180 N Fair Oaks Ave, Pasadena, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 45 out of 68 reviews" "
Rating 8 - Good. 12 out of 68 reviews" "
Rating 6 - Okay. 6 out of 68 reviews" "
Rating 4 - Poor. 4 out of 68 reviews" "
Rating 2 - Terrible. 1 out of 68 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Nicholas

Travelled with family
Liked: Cleanliness, staff & service
This property was advertising that they'd just done a complete renovation, however all the really did was update a few finishes, and wow is it ugly. It looks like an apartment building from the 70's. The bed we had was extremely uncomfortable, the heating system was old and didn't stop heating once it got to the desired temperature, there was a hell of a lot of noise from above us and all around. The pool was ok, but the hot tub was absolutely filthy and had a lot of broken or missing tiles, so watch your feet! I spoke to a guy in the elevator who said he'd been at this property a year prior and it didn't look much different after the renovation. The staff were all very nice, though.
Stayed 7 nights in Mar 2024

8/10 Good

John, Much Wenlock

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Redecoration very good in room and generally. Room needs more furniture, cupboards, drawers, tables - for longer stay clients. Gym, pool etc very welcome. Breakfast good, but far too expensive if one just wants something small/simple. Price needs to be disaggregated, as previously.
Stayed 10 nights in Mar 2024

10/10 Excellent

Vanessa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was perfect for my quick weekend trip. Will be booking them again for my next weekend trip here in May! Celebrating my uncle wedding

10/10 Excellent

Armond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel overall was nice. Comfortable beds, nice shower, and cheap parking. Their parking garage allows you to park on the level of your room.
Stayed 2 nights in Mar 2024

8/10 Good

Karrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Pasadena.
Stayed 5 nights in Mar 2024

10/10 Excellent

Favian, Tyrone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very clean worked are pleasent
Stayed 1 night in Mar 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great location near many restaurants however, I am handicapped and the walking around this area made it challenging. The staff was very friendly and accommodating.
Stayed 1 night in Mar 2024

10/10 Excellent

Maritza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant would stay again.
Stayed 1 night in Mar 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

John, Nanaimo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great renovation on property. Would have like a free breakfast. Most places I go have free breakfast. Even just pastries and coffee would have been good. 20 dollars for breakfast was a bit high. Problem with first room. had issue with TV and drapes and we were moved quickly to new room. Very efficient. Great walkable location. Close to walking and freeways. Felt very safe around town. Great map of Pasadena core that hotel gave up. Would recommend staying there again. Staff was wonderful.
Stayed 4 nights in Feb 2024

8/10 Good

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quick one night stay. The staff was super friendly and helpful. The room was nice and clean. The bed was comfy. Parking was convenient. Walking distance to lots of great places. Overall a nice stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and they have plenty of convenient amenities. Second time at this hotel and most likely returning when around the area
Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Debra

Travelled with partner
Liked: Staff & service, amenities
I waa surprised that no filtered water was provided for free or purchase in the room. Ive been traveling extebsively and it was the first time water wasnt available.
Stayed 1 night in Feb 2024

4/10 Poor

Maria L Almonte

Travelled with family
Liked: Amenities
Disliked: Cleanliness
The bathroom floor was dirty. It was hair behind the toilet. They "cleaned" the room, but not the bathroom floor.
Stayed 4 nights in Feb 2024

4/10 Poor

Jaime

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

JeanLuc

Stayed 1 night in Feb 2024

8/10 Good

Daphne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking for the hotel is unreasonably priced. When you can go right over to the next parking garage on Raymond and park for $10 less. It was worth the short walk.
Stayed 1 night in Feb 2024

10/10 Excellent

Majid

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Nice shops and restaurants around.
Stayed 1 night in Feb 2024

10/10 Excellent

Lynn, Los Angeles

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Feb 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Immediately adjacent to the heart of Old Town Pasadena. If I had to guess you could walk to anywhere in old town in under 12 minutes. The hotel has been newly renovated & looks great. The staff was super helpful & very friendly, but not in that overbearing leave me alone kind of way.
Stayed 3 nights in Feb 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice spacious room, staff was friendly and welcoming.
Stayed 1 night in Feb 2024

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff and easy parking. Great area for dining and shopping.
Stayed 1 night in Feb 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and comfortable . Front desk very helpful and friendly, in particular young lady named Grier :) Thank you
Stayed 4 nights in Feb 2024

10/10 Excellent

Lynn, Los Angeles

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The TV movie channel descriptions don't match what's on. The PBS channel doesn't match either. The elevator advertising for the Bistro doesn't match breakfast buffet - assume it's part of renovations. Otherwise see ratings above!
Stayed 7 nights in Feb 2024

8/10 Good

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was good, near the night action. Room furnishings were adequate. Fitness center was excellent. Breakfast buffet was extensive but expensive. We had to ask about a special price for just cereal.
Stayed 3 nights in Feb 2024

6/10 Okay

Ziad, Khobar

Travelled with family
No assistance for luggage and parking was on 5th floor, far from the room
Stayed 2 nights in Feb 2024

10/10 Excellent

Lynn, Los Angeles

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The descriptions on the tv schedule for the movie channels don't match what's actually being shown. The local PBS channel also has a different listing than what's being shown. Changed rooms and noticed long dark hair on the carpet - I try to pick mine up by the sink. Think they need different/newer vacuum cleaners.
Stayed 7 nights in Jan 2024

10/10 Excellent

Nelly Edith

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Feb 2024

10/10 Excellent

Melinda, Smyrna

Stayed 1 night in Jan 2024

8/10 Good

Amar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Front Desk Staff are super nice. However, my booking is supposed to include Parking and Breakfast that I had to manually select and pay extra for each, but the system didn't show that to them and I had to personally remind them of that and ask where, how, when etc. The breakfast was NOT WORTH IT AT ALL. Decent, but don't call it "Complimentary" when I had to pay extra for sad, very few options with no refills.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 31 Jan 2024
Thank you so much for the great and detailed review.

10/10 Excellent

Lynn

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is being updated. Updated lobby, room, etc. Not loud at all. Noticed eyeliner shavings by wastebasket and when I was sitting on the bathmat noticed pee streaks and long black hair on carpet - I'm gray! I travel with lint rollers re: pets. Noticed they use older vacuum cleaners which might not be as good. I carry wipes with me so it was easy to wipe the toilet down.
Stayed 7 nights in Jan 2024
Response from Hotel Manager on 31 Jan 2024
Thank you for the detailed review.

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on 22 Jan 2024
Thank you so much for the review!

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service
Overall property was nice and convenient to restaurants. Still under renovations but no distractions. Bistro might be better after renovations
Stayed 5 nights in Jan 2024
Response from Hotel Manager on 22 Jan 2024
Thank you for the review!

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice location
Stayed 1 night in Jan 2024
Response from Hotel Manager on 31 Jan 2024
Thank you for the review!

10/10 Excellent

Carlos

Travelled with group
Stayed 1 night in Jan 2024
Response from Hotel Manager on 22 Jan 2024
Thank you for the review.

10/10 Excellent

Dessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 22 Jan 2024
Thank you for the review!

10/10 Excellent

Jacob

Stayed 2 nights in Jan 2024
Response from Hotel Manager on 31 Jan 2024
Thank you for the review.

4/10 Poor

Gina

8/10 Good

Pen Heng

Liked: Cleanliness, staff & service, property conditions & facilities
Good new decorations
Stayed 6 nights in Mar 2024