Reception

Reviews of Jetty Motel The Entrance

4 out of 5
Jetty Motel The Entrance
353 The Entrance Road, Long Jetty, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 194 out of 409 reviews" "
Rating 8 - Good. 163 out of 409 reviews" "
Rating 6 - Okay. 38 out of 409 reviews" "
Rating 4 - Poor. 10 out of 409 reviews" "
Rating 2 - Terrible. 4 out of 409 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Merrill

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly helpful staff. Very pet friendly, even giving treats for my dog. Very comfortable bed. Lovely large clean room. Thank you
Stayed 1 night in Mar 2024
Response from Jan on 27 Mar 2024
Thank You So Much Your Lovely Review and we are so glad you enjoyed your stay with us and look forward to welcoming yourself / family / friends again in the future

4/10 Poor

Dan

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
i don't like the staff how the service has been done.
Stayed 1 night in Mar 2024
Response from Jan on 10 Mar 2024
Thank You For Staying With us At Jetty Motel , We are sorry to see your review as it doesnt reflect our motel or our staff , sadly since your arrival at our motel you refused to follow direction of staff , you became very demanding of our staff members and when our night receptionist tried to gently explain the rules on seafood , you got very heated when simply explaining the rule is no seafood in any fridge within the motel as it a health and safety issue for all guest as you didnt understand that by doing that it runs major risk if we have a fellow guest checking in and may have a allegic reaction to seafood that may make them getting very ill or even cause death for some people with a seafood allegry , as your fully aware when you stay in any MOTEL there rules and guidelines to be followed for the safety of all guest and staff members now the seafood wasnt the only issue but i am not one to list all the rules you did break , i tried to speak to you nicely , i also explained it a number of times so im sorry your unhappy with your stay here because i put my foot down for health and safety .Im sorry you seemed to dislike the staff and the way we run things but we have a beautiful 4 star motel so within the way things are run and service we give is reflected in all our other guest who are happy with how we look after every single guest and work we all put in to have our Motel running as amazing as it does so we look forward to you staying with us again if you choose to but without the a bucket fish

10/10 Excellent

Siobhan

Stayed 2 nights in Feb 2024
Response from Jan on 21 Mar 2024
Thank You So Much For Your Outstanding Review we are so happy you enjoyed your stay with us, we look forward to welcoming you back in the future

8/10 Good

Brian

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We thought the $50 pet surcharge for two nights was a bit steep. $25 for the two nights would have been more reasonable .
Stayed 2 nights in Feb 2024
Response from Jan on 11 Mar 2024
Thank you so much for your Review our pet policy and cost is written up for guest to be fully aware of before choosing our motel .. we thank you for choosing Jetty Motel and look forward to welcoming you back in the future

10/10 Excellent

Aleyda

Liked: Cleanliness, staff & service, amenities
Great location. Staff were friendly and check in and check out was quick and easy. Loved the tea and coffee options in the room.
Stayed 2 nights in Feb 2024
Response from Chantell on 17 Feb 2024
Thank you Aleyda for your business and great review. We are glad you had a comfortable stay at our motel and we look forward to welcoming you again in the near future with family and friends.

8/10 Good

Konganiege

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was central. Easy access to shops and cafes and maintained well, clean.
Stayed 1 night in Jan 2024
Response from Chantell on 28 Jan 2024
thank you for you nice review, it was a pleasure having you stay with us , We look forward to having you return to stay with us

10/10 Excellent

Junior

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chantell on 21 Jan 2024
Thank you for your wonderful review, it was our pleasure having you and your family stay here with us. We look forward to welcoming you again in the future

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and convenient for a holiday or short stay. Close to Diggers RSL club for meals and entertainment. Beachesband lake near by and plenty of cafe's serving great food and coffee.
Stayed 1 night in Jan 2024
Response from Chantell on 15 Jan 2024
thank you for you wonderfulcomments,it was a pleasure having you stay with us. We look forward to having you return to stay with us in the future

8/10 Good

john

Travelled with family
Liked: Cleanliness, staff & service, amenities
the location was handy for where we needed to go
Stayed 1 night in Jan 2024
Response from Chantell on 12 Jan 2024
Thank you John for your stay and great review. We are glad you got top value at our motel and we look forward to welcoming you again in the near future with family and friends.

6/10 Okay

Carey

Travelled with family
Liked: Staff & service
The staff were manager was helpful and let us into our room personally and showed us where everything was etc. The room itself was quite small (we had a queen and a single bed for ourselves and our son). Whilst the air conditioner was good, it was so loud that we had to turn it off at night to sleep. There was sand on the floor and someone's soap was still in the shower. Our bed was comfortable but our sons bed was on wheels and kept moving when he was sitting up trying to watch tv. TV had netflix etc but you had to sign up or in yourself...It is a really old property which has obviously gone through alot of updates over the years but was adequate for one night's stay.
Stayed 1 night in Jan 2024
Response from Chantell on 10 Jan 2024
We are sorry that you had a disappointing stay and we have noted all your comments and rectified the issues. Thanks

10/10 Excellent

Krystallee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little place for a getaway , close to water and shops and bars , loved the pool and spa area . Very friendly people . Even let us stay to 11am at no cost for checkout
Stayed 1 night in Dec 2023
Response from Chantell on 10 Jan 2024
Thank you Krystallee for your business and great review. We are glad you got top value at our motel and we look forward to welcoming you again in the near future with family and friends.

10/10 Excellent

Tania

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast friendly service lovely friendly atmosphere Will return again
Stayed 1 night in Nov 2023
Response from Chantell on 5 Dec 2023
Thank you Tania for your business and great review. We are glad you got top value at our motel and we look forward to welcoming you again in the near future with family and friends.

6/10 Okay

May

Stayed 1 night in Dec 2023
Response from chantell on 5 Dec 2023
Thank you May for your stay and review.

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were really pleased that the room was ready early and we were allowed to have access to it before the scheduled check in time. Very helpful staff and the room had everything we needed.
Stayed 2 nights in Nov 2023
Response from chantell on 25 Nov 2023
Thank you Helen for your business and great review. We are glad you got top value for your stay at our motel and we look forward to welcoming you again in the near future with family and friends.

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were extremely pleased with our stay and how lovely and friendly the staff where, Chantell went above and beyond for us as well as other guests at the Jetty Motel the Entrance, she was extremely professional, friendly, accommodating, and our room was clean and welcoming. I highly recommend staying there. I personally give Jetty Motel the Entrance 5 stars. Would stay there again in the future.
Stayed 2 nights in Nov 2023
Response from Chantell on 21 Nov 2023
Thank you Kelly for your stay and great review. We are glad you got top value at our motel and we look forward to welcoming you again in the near future with family and friends.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Chantell on 21 Nov 2023
Thank you for your business and great review. We are glad you got top value at our motel for your stay and we look forward to welcoming you again in the near future with family and friends.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Nov 2023
Response from Chantell on 5 Nov 2023
Thanks Peter for your business and great review. We are glad you got top value for your stay at our motel and we look forward to welcoming you again in the near future with family and friends.

10/10 Excellent

Michael

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The family room was perfect for our family of four. Fresh milk supplied and we all enjoyed the pool.
Stayed 1 night in Oct 2023
Response from Chantell on 29 Oct 2023
Thank you Michael for your business and great review. We are glad you got top value at our motel and we look forward to welcoming you again in the near future with family and friends.

6/10 Okay

Gary

Travelled with partner
Liked: Staff & service
The room was clean. The room looked bigger in the picture. No plates bowls or cutlery in the room. The Kettle barely fitted in the sink to fill with water. Bed was comfortable
Response from Chantell on 22 Oct 2023
Thank you Gary for your stay and time to review. We do not photoshop any of our photos to ensure that what you see is what you get. We have a guest kitchen which has all cutlery and crockery which you could have used. You could have just asked us at the reception if there was any problem and we would have gladly helped.

8/10 Good

Bo

Stayed 1 night in Oct 2023
Response from Chantell on 8 Nov 2023
Thank you Bo for your business and great review. We are glad you got top value at our motel and we look forward to welcoming you again in the near future with family and friends.

10/10 Excellent

Erin

Travelled with partner
Liked: Amenities, property conditions & facilities
The room was absolute perfection! Such a clean, cozy room with all the perfect touches added, comfy bed, great view, friendly staff, an absolute hidden gem that we will definitely stay at again! Definitely not your average “motel”!!! And I consider myself very picky! Thanks for the wonderful hospitality!!!
Stayed 1 night in Oct 2023
Response from Chantell on 16 Oct 2023
Thanks Erin for you stay and great review. We are glad you had a comfortable and enjoyable stay at our motel and we look forward to welcoming you again in the near future with family and friends.

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service
Problems with power supply to lights. On duty staff could not have been more accomodating.
Stayed 1 night in Oct 2023
Response from Denise on 9 Oct 2023
Hi James, we are glad we were able to fix the light issues promptly so it didn't impact your stay. Thank you for your kind words and we hope to see you again.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Very Clean, comfortable, great amenities, friendly staff. Great stay!
Stayed 1 night in Oct 2023
Response from Chantell on 7 Oct 2023
Thank you Catherine for your business and great review. We are glad you got top value at our motel and we look forward to welcoming you again in the near future with family and friends.

10/10 Excellent

Renelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Chantell on 29 Sept 2023
Thank you Renelyn for your business and great review. We are glad you got top value for your stay at our motel and we look forward to welcoming you again in the near future with family and friends.

10/10 Excellent

Denese

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the property have stayed there before and would recommend,money wise and clean
Stayed 1 night in Sep 2023
Response from denise on 25 Sept 2023
Thank you Denese for your stay at our motel and great review. We are glad you had a great experience at our motel and we look forward to welcoming you again in the near future with family and friends.

8/10 Good

Glenys

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team were helpful and very communicative, overall a great place to stay we will be back. Ducati's Bed and Breakfast
Stayed 1 night in Sep 2023
Response from Denise on 20 Sept 2023
Thanks Glenys for your business and great review. We are glad you had a great experience staying at our motel and we look forward to welcoming you in the near future with family and friends.

10/10 Excellent

RODERICK B

Stayed 1 night in Jun 2023
Response from Denise on 25 Aug 2023
Thanks Roderick for your stay and great review. We are gald you got top value at our motel and we look forward to welcoming you again in the near future with family and friends.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Great place which was clean, tidy and great value for money
Stayed 1 night in Aug 2023
Response from Denise on 22 Aug 2023
Thanks Charles for your business and great review. We are glad you got top value at our motel and we look forward to welcoming you again in the near future with family and friends.

8/10 Good

Leslie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Chantell on 20 Aug 2023
Thank you Leslie for your business and great review. We are glad you got good value at our motel for your stay and we look forward to welcoming you again in the near future with family and friends.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Jul 2023
Response from Chantell on 31 July 2023
Thanks William for your business and great review. We are glad you got top value at our motel and we look forward to welcoming you again in the near future with family and friends.

10/10 Excellent

Cherie

Stayed 1 night in Jul 2023
Response from Denise on 20 July 2023
Thanks Cherie for your business and great review. We are glad you got top value at our motel and we look forward to welcoming you again in the near future with family and friends.

10/10 Excellent

Kylie

Stayed 1 night in Jul 2023
Response from Denise on 12 July 2023
Thank you Kylie for your perfect score of 10/10. We really appreciate it :) looking forward to seeing you again.

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
We only stay over night but love to visit again sometime in the future
Stayed 1 night in Jun 2023
Response from Chantell on 24 June 2023
Thank you Dorothy for your business and great review. We look forward to welcoming you again in the near future with family and friends.

8/10 Good

India

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from andy on 15 June 2023
Thank you for your business and review, we appreciate it and hope to see you again.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you to the owner and staff especially looking after me and making me welcome.
Stayed 2 nights in May 2023
Response from Chantell on 2 June 2023
Thanks John for your business and 5 star review. WE are glad you got top value at our motel and we look forward to welcoming you again in the near future with family and friends.

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Apr 2023
Response from Denise on 22 May 2023
Thank you Michael for your business and great review. We are glad you got top value at our motel and we look forward to welcoming you again in the near future with family and friends.

10/10 Excellent

Roger

Stayed 1 night in Apr 2023
Response from Denise on 25 Apr 2023
Thank you Roger for your excellent review, we appreciate the perfect score you awarded us ..Hope to see you again soon :)

10/10 Excellent

Simon

Stayed 1 night in Apr 2023
Response from Elissa on 16 Apr 2023
thank you Simon for the stay and great review. We are glad you got top value at our motel and we look forward to welcoming you again in the near future with family and friends.

10/10 Excellent

Leonie

Stayed 1 night in Apr 2023
Response from Elissa on 16 Apr 2023
Thank you Leonie for your stay and great review. We are glad you got top value at our motel and we look forward to welcoming you in the near future with family and friends.

10/10 Excellent

Klavs

Stayed 1 night in Apr 2023
Response from Chantelle on 5 Apr 2023
Thank you Klavs for staying at Jetty Motel and excellent review. We are glad you got top value at our motel and we look forward to welcoming you again in the near future with family and friends.

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay and would recommend it to anyone.
Stayed 1 night in Mar 2023
Response from Denise on 29 Mar 2023
Thank you Tanya for your excellent review, we appreciate it..We look forward to welcoming you back again :)

10/10 Excellent

MARY, DARLINGHURST

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was seamless nice and easy. Welcoming attitude. Property was really nice, you can't go wrong with the motel. Very clean, tidy and just right. Thankyou to the staff appreciate you as being representative of the motel.
Stayed 1 night in Mar 2023
Response from Elissa on 26 Mar 2023
Thank you Mary for your business and great review. We are glad you got top value for your stay at our motel and we look forward to welcoming you again in the near future with family and friends.

6/10 Okay

John

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Elissa on 31 Mar 2023
Thank you John for your review and we look forward to welcoming you again in the near future.

10/10 Excellent

MS TRACEY U KING

Stayed 1 night in Feb 2023
Response from Elissa on 26 Feb 2023
Thanks Tracey for your business and great review. We are glad you got top value at our motel and we look forward to welcoming you again in the near future with family and friends.

10/10 Excellent

Silas

Liked: Cleanliness, amenities, property conditions & facilities
Motel was excellent but the one little downside was that.it opened up to a very busy road/traffic.
Stayed 2 nights in Feb 2023
Response from Denise on 20 Feb 2023
Thank you Silas for your excelletnt review. We look forward to seeing you again.

10/10 Excellent

Donna

Stayed 1 night in Feb 2023
Response from Elissa on 18 Feb 2023
Thank you Donna for your business and great review. We are glad you got top value at our motel and we look forward to welcoming you again in the near future with family and friends.

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was great! Room was big and airy! Great value
Stayed 1 night in Feb 2023
Response from Denise on 12 Feb 2023
Thank you Jennifer for your lovely review, we are so glad you had an enjoyable stay and found the bed great ! We have recently updated them :) We hope to see you again.

10/10 Excellent

mario

Stayed 2 nights in Feb 2023
Response from Denise on 13 Feb 2023
Thank you Mario for you excellent review, we appreciate it. We look forward to welcoming you again soon.

10/10 Excellent

Charlene

Stayed 1 night in Feb 2023
Response from Denise on 11 Feb 2023
Thank you Charlene for your excellent review..we love geting it right for our guests. We look forward to welcoming you back again :)

10/10 Excellent

Kelly

Stayed 1 night in Jan 2023
Response from Elissa on 6 Mar 2023
Thank you Kelly for your business and great 5 star review. We are glad you got top value at our motel and we look forward to welcoming you again in the near future with family and friends.