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Reviews of The Rosemount Hotel

2.5 out of 5
The Rosemount Hotel
Steve Biko Way (Off Staines Road), Hounslow, England

Reviews

6.4
Rating 10 - Excellent. 28 out of 286 reviews" "
Rating 8 - Good. 96 out of 286 reviews" "
Rating 6 - Okay. 90 out of 286 reviews" "
Rating 4 - Poor. 43 out of 286 reviews" "
Rating 2 - Terrible. 29 out of 286 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

Reviews

8/10 Good

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2019

8/10 Good

Helana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fine.... Just the rooms need air condition... That's is
Stayed 5 nights in Jun 2019

10/10 Excellent

simbiat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plane spotting
Staff are very nice . I like the use of disposable cups and plenty of tea and coffee. The cleaners deserve a medal as the hotel was spotless. Nice view form my room
Stayed 1 night in Jun 2019

8/10 Good

NEVILLE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. No issues.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and welcoming. It is easy to travel there by public transport. The staff I met were very helpful and friendly. The only negative is that the television was very small and had no remote control .
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Perfect for what we needed so no complaints as could walk to Twickenham (about 25 mins) but the toilet is hilarious as you can only just about sit on it with the door closed - then you have the sink on your lap !! And I am only 5ft !!!
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property was announced as a hotel which is deceptive it is really a motel or inn.No microwave,no refrigerator.The shower does not have a soap holder.The mattress needs to be changed you can feel the springs when you lay on it.There is only a small table and a chair to eat on.
Stayed 10 nights in Jun 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service
Ok
Not a bad stay for the price but only there for work so a beds a bed and it was clean
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
For the price this is a good place to stay - it is easy reach of all the amenities and the staff are friendly
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stay for Twickers
Great location for Twickers. Good for food in local area. Bathroom very very small but shower surprisingly good. Staff good and polite. Only 108 quid for 2 nights so it did its job for the price.
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
room was very dusty. there was ducktape on the window blind holding it together. the bathroom was about as big as a postage stamp. it was a cheap price but that shouldn't deter from the cleanliness
Stayed 2 nights in May 2019

6/10 Okay

Nicholas

Liked: Cleanliness
Good location, very basic and noisy
Hotel is in the centre of Hounslow and a short walk from the station and several decent pubs. It is also a 30 minute walk from Twickenham so good for the rugby. The main problems are that the bathroom is tiny, which is a little daft because it could probably be extended and there would still be enough space in the main room. The second problem is the planes flying over. I don't think the windows were even double glazed so the noise of the planes coming in to land was very loud, and started at about 5.30 a.m.! Final issue is the very old shaky and noisy lift, which if I had to go up to the top floor I would be a little apprehensive to use!
Stayed 2 nights in May 2019

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
I would not live here if I was homeless the place should be shut down
Stayed 2 nights in May 2019

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant staff very friendly
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness
Great location for Twickenham Stadium at about 25mins walk - room basic but warm and clean. Only negative was traffic noise, which is obviously pretty much out hotels control
Stayed 1 night in Apr 2019

4/10 Poor

David

Liked: Staff & service
Disliked: Property conditions & facilities
Small bathroom and wrong pricing
Booked the hotel and given the cost of £46.50. On arrival I was told firstly they had not received my booking and secondly the cost was £52 per night. After showing the email confirmation they dropped the cost to £50. The room was tidy but the bathroom was so small, my knees were underwear the sink when sitting in the loo. You could not turn around in there's without keeping the door open. No breakfast available but Wetherspoons over the road was very good value for money
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Mar 2019

6/10 Okay

Craig

Liked: Cleanliness, staff & service
adequate
adequate town centre location. little snug for a couple
Stayed 1 night in Mar 2019

8/10 Good

Kolin, Bristol

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and helpful. Rooms are spacious and cleaned every day. Good service.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Not flashy went to the rugby did the job clean cheap and cheerful
Stayed 1 night in Mar 2019

6/10 Okay

Samuel

Disliked: Room comfort
Good if you are just sleeping there
Room was reasonable and clean, no hot water, no lock on bathroom door
Stayed 1 night in Dec 2018

2/10 Terrible

Michael, Hounslow

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Having to wait over 20 minutes to check in and then see people paying £52 for the same room that I had paid £70 for - not happy! The room itself a luxury double - the room was only just big enough to house the double bed and the bathroom/toilet was ridiculously small with the hot water tap in the basin not working
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Friendly efficient staff & a clean quiet room with tiny but well appointed shower room. Exactly what I expected to get when I booked a budget hotel for a few hours sleep before a morning flight from Heathrow the next day. I asked for an iron and was handed this (see picture) but when I pointed out the state of it a replacement was found!
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Susanna, North Devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very friendly and helpful. I was very happy overall with the hotel. The bathroom was extremely tiny, but we made it work. The room was warm and very clean. Close to transportation, near places to eat. I felt safe going to and from the tube station. I'd stay here again.
Stayed 3 nights in Nov 2018

8/10 Good

SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Margaret, Aldeburgh, Suffolk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & clean rooms but the bath facilities need some maintenance. Loose water taps, leaking hose on the shower & not enough big towels.
Stayed 1 night in Nov 2018

4/10 Poor

John

Disliked: Cleanliness, property conditions & facilities
Cheap not so cheerful
Basic budget hotel, we didn't expect much. We were given room 3 unfortunately the road noise is horrendous, was awoken at 6am by it and could not get back to sleep!!!!
Stayed 1 night in Oct 2018

6/10 Okay

Nowa

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel looks cheap and unspectacular, price and vicinity to Heathrow were my reasons to book a room in Hounslow. The room however was extremely small.
Stayed 3 nights in Oct 2018

6/10 Okay

stephen

Disliked: Property conditions & facilities
Rugby weekend
The room was good for the price but the Wc shower room was miles to small.& was leaking & they had towels behind the Wc as well as on the floor. We only noticed when we got back from the Rugby to change & freshen up. Did say something but they didn't even make a comment.
Stayed 1 night in Oct 2018

8/10 Good

Peggy, Truckee,CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Wiktoria on 18 Sept 2018
Thank you for your feedback !

6/10 Okay

ismail

Disappointed with presentation on website
Hotel is below par. Clean.parking is outside Security only covers a certain section. Will not stay here again
Stayed 1 night in Aug 2018
Response from Wiktoria on 4 Sept 2018
Thank you for your feedback !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from reception on 27 Aug 2018
Thank you for your review ! Hopefully see you soon

10/10 Excellent

Antonia, Phoenix, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed staying in this place. The service was great and employee very friendly and helpful.
Stayed 1 night in Jul 2018
Response from Rosemount Hotel Reception on 14 Aug 2018
Thank you for your feedback !

6/10 Okay

Meghan, Manchester

Liked: Cleanliness, staff & service
Okay hotel - you get what you pay for
To start the hotel was very clean and the staff were lovely! Only issue was that the room was small and outdated. Bathroom you could barely move in, I’ve been in showers bigger than the whole room before. It was a place to sleep for Comic Con though which was reasonably priced for London. I would stay here again.
Stayed 1 night in Jul 2018
Response from Wiktoria on 4 Sept 2018
Thank you for your feedback !

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing run down hotel ... awful rooms
An awfully bad hotel ... We were firstly allocated the most useful room which was tiny and had torn window blinds. We immediately complained and were shown an equally awful room. The receptionist was very apologetic and helpful and eventually allocated us a twin bedded room which was OK. The bathrooms are tiny... like stepping into a cupboard. The shower cubicle only has a half done and the water goes everywhere when showering. This hotel seems to be used mainly by contract workers and is shabby and run down. The only positives was the helpful attitude of the receptionist and relative proximity to the picadilly underground station (Houndlow Central in Zone 4). We would NEVER stay at this hotel again. Total disappointment.
Stayed 3 nights in Jul 2018
Response from The Rosemount Team on 1 Aug 2018
Thank you for your review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff close to subway to get into town
Went for a festival. Friendly staff close to subway to get into town
Stayed 1 night in Jul 2018
Response from reception on 13 July 2018
Thank you for your feedback !

4/10 Poor

Linda

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Better than sleeping on the street.
This is a hotel of last resort. It is ok if you are on a really tight budget or if nothing else is available. It was clean and in good location but in desperate need of at least a coat of paint and preferably a makeover. The Ibis just around the corner only costs a few pounds more and would surely be much better than this. Read the other reviews, they are pretty accurate.
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from reception on 17 July 2018
Thank you for your feedback !

6/10 Okay

Carole, Portsmouth

Liked: Cleanliness, staff & service
Ok for one night
Hotel staff very friendly and helpful. The room was clean, the bed hard and lumpy but slept ok as tired after a long day. Bathroom very small, not suitable if you are on the large size! When I booked it said breakfast was available, restaurant doesn't open till 12pm! There is a Weatherspoons across the road. Overall ok just for one night.
Stayed 1 night in Jun 2018

2/10 Terrible

Bruce, Home counties

Disliked: Cleanliness, property conditions & facilities, room comfort
We booked an executive double room but the room we were given was a tiny double with a bathroom too small to be usable. When I queried whether the room was an executive room, I was told it wasn't - the executive rooms had mistakenly been given to other guests. I was offered the only room that was still available (only because the guests hadn't checked in yet). It was a family room but I queried the smokey smell. I was told it was coming from the street below where smokers using the bar below congregated. My wife and I attended an event at Twickenham but on our return we realised that the smell was due to someone smoking inside the room (not outside) and it was so bad we could stay no longer. I informed the receptionist but received no explanation or sympathy. We walked out and slept in the car before returning home the next morning. The hotel refused to offer any refund. An absolutely ghastly hotel.
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
It was a comfortable stay, decent size room which was clean and tidy. The wifi was also good - not slow. However, the bathrooms were very tiny - apart this it was a good stay (also bear in mind you will hear aeroplanes every 5mins ahah)
Stayed 1 night in Jun 2018

2/10 Terrible

atracurium

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible hotel. Think of the worst ‘bare essentials’ motorway services hotel you’ve ever stayed in, then take away the bare essentials. The windows are NOt double glazed and you can hear all the noise from outside all night. It isn’t the best part of town so there IS plenty of noise in the night. They have pull down blinds which are torn and broken in places. The bathroom is a joke, too crammed for human use. The day after I stayed there, my body had several irritating red spots. I have fairly resilient skin and was really surprised by this. Bad bad place. Avoid at all costs. Spend £20-30 extra somewhere else. You’ll be happier before and after the stay.
Stayed 1 night in Jun 2018
Response from Rosemount Team on 20 June 2018
If righting bad comments make you happy then we share the happiness with you

8/10 Good

Alan

Liked: Cleanliness, staff & service
Smallest batroom in the world
Cheap and cheerful bathroom was minute but for two nights while going to watch rugby at Twickenham it was bearable.
Stayed 2 nights in May 2018