Exterior

Reviews of The Marylebone Hotel

5 out of 5
The Marylebone Hotel
47 Welbeck Street, London, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 624 out of 1003 reviews" "
Rating 8 - Good. 294 out of 1003 reviews" "
Rating 6 - Okay. 58 out of 1003 reviews" "
Rating 4 - Poor. 14 out of 1003 reviews" "
Rating 2 - Terrible. 13 out of 1003 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Blessing Oyewumi, Guest Experience Executive on 15 Mar 2024
Dear Frances, Thank you for staying with us and for leaving us a great score, we are happy to know that you had a pleasant stay with us. We look forward to having the pleasure of welcoming you back when next your stay with us.Kind regards,

6/10 Okay

Hayfa

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The elevator takes a lifetime, the hotel staff made everything very complicated, concierge was not helpful.. it was Ok
Stayed 2 nights in Feb 2024
Response from Blessing Oyewumi, Guest Experience Executive on 5 Mar 2024
Dear Hayfa, We want to appreciate you for staying with us and for taking the time to leave us a feedback. I would be more than happy to give you a call so as to be able to understand what went wrong with your stay. Please can you kindly let me know what time is best for you. I hope to have the pleasure to be able to turn your experience this time around for the best. Looking forward to hearing from you.Warm regards,

8/10 Good

Ian

Liked: Cleanliness, staff & service
Not heating working in room and no Tv working staff sent to fix no idea what to do Room service meal excellent I was given free breakfast which was excellent Bathroom minuscule
Stayed 1 night in Feb 2024
Response from Sri Sompalli on 1 Mar 2024
Dear Ian,Thank you for taking the time to share your recent experience with us. We apologize for the issue with the heating and TV in your room. Your comments have been shared with our maintenance team to ensure that similar issues are addressed promptly and efficiently in the future.On a positive note, we are pleased to hear that you enjoyed the excellent room service meal and the complimentary breakfast. Your satisfaction is our priority, and we're glad to know that our team made efforts to enhance your experience.We also appreciate your feedback about the bathroom size, and we will consider this in our ongoing efforts to improve our accommodations.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.Best regards,Sri SompalliGuest Experience Host

10/10 Excellent

Barbara

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Just Great!
Stayed 2 nights in Feb 2024
Response from Blessing Oyewumi, Guest Experience Executive on 24 Feb 2024
Dear Barbara, Thank you so much for staying with us and for the five star review. We are delighted to know that you had a great stay with us and we cannot wait to have the pleasure of welcoming you back.Kind regards,

10/10 Excellent

Cam

Travelled with partner
Liked: Amenities
Excellent hotel in a superb location.
Stayed 5 nights in Feb 2024
Response from Blessing Oyewumi, Guest Experience Executive on 17 Feb 2024
Dear Cam, Thank you for staying with us and for taking the time to leave us a feedback following your recent stay with us. We are delighted to know that you had a memorable stay with us and that you found our location perfect for your stay. We like ,,to hear from our guest and your comments made us happy that you left the hotel satisfied with your stay.Thank you once again for sharing your experience with us and we look forward to welcoming you back in the future.Kind regards,

10/10 Excellent

Anne

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Sri Sompalli on 6 Feb 2024
Dear Anne,Thank you for choosing to stay at The Marylebone.We always appreciate hearing back from our guests and it gives us great pleasure to learn that you had such a memorable experience.Thank you again for sharing your experience, and we look forward to welcoming you back in the very near future.Kind regards,Sri SompalliGuest Experience Host

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great
Stayed 1 night in Jan 2024
Response from Sri Sompalli on 6 Feb 2024
Dear Lisa,Thank you for choosing to stay at The Marylebone.We always appreciate hearing back from our guests and it gives us great pleasure to learn that you had such a memorable experience.Thank you again for sharing your experience, and we look forward to welcoming you back in the very near future.Kind regards,Sri SompalliGuest Experience Host

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only downside was the bathroom was very small, but the hotel was very nice, staff extremely helpful & position was ideal for what we needed.
Stayed 1 night in Jan 2024
Response from Blessing Oyewumi, Guest Experience Executive on 31 Jan 2024
Dear Karen, Thank you for choosing to stay at The Marylebone. We always appreciate hearing back from our guests, and it gives us great pleasure to learn that you had such a memorable experience. We are thrilled to know that you had a pleasant stay with us, and we appreciate your kind words towards the member of our staff. Our guest satisfaction is our utmost priority. Our sincere apology for the inconvenience you experience with the size of the bathroom in your room. We do hope this did not make your stay with us less pleasurable. Thank you again for sharing your experience, and we look forward to welcoming you back in the future. Kind regards,

10/10 Excellent

Vered

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a gem! It has a great location, has great service, and is amazing, especially for work travel - lots of small spaces for work, meeting rooms, etc., while still keeping the feeling of a boutique hotel. Lots of restaurants, shopping, and famous landmarks are minutes away.
Stayed 4 nights in Jan 2024
Response from Blessing Oyewumi, Guest Experience Executive on 23 Jan 2024
We appreciate you for staying with us and for leaving us a five star review following your stay with us. We are delighted to know that you had an amazing stay and that you found our location convenient and accessible to every landmarks of the city which made your commute easy and smooth. Thank you once again for sharing your experience with us and we look forward to welcoming you back in the future.Kind regards,

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is unusually attentive and coridial. I was upgraded to a deluxe room.The location is perferct, quite quiet but very central, withing a short walk to Oxfird Street and Piccadilly Circus. The area is replet with great bars and restaurants. My only "demur" relates to the room's decor which is somewhat bland.
Stayed 3 nights in Jan 2024
Response from Blessing Oyewumi, Guest Experience Executive on 23 Jan 2024
Dear Michael, Thank you for staying with us and for taking the time to leave us a feedback. We are delighted to know that you had a pleasant stay with us and that you found our location convenient for stay. We sincerely apologize that the room decoration did not match your expectations, and we understand that everyone of our guests has different interior design preferences. We truly hope that this does not make your stay any less enjoyable.Thank you once again for sharing your experience and we look forward to welcoming you in the future.Kind regards,

10/10 Excellent

Michelle Marie

Stayed 1 night in Jan 2024
Response from Blessing Oyewumi, Guest Experience Executive on 12 Jan 2024
Dear Michelle Marie, Thank you for staying with us and for leaving us a review score. We are thrilled to know that you had a pleasant stay with us. We look forward to welcoming you back in the future. Kind regards,

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Blessing Oyewumi, Guest Experience Executive on 11 Jan 2024
Dear Diana, Thank you for your recent stay with us and for taking the time to leave us a review. We are thrilled to know that you had an amazing stay with us. We look forward to welcoming you back in the future. Kind regards,

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Sri Sompalli on 4 Jan 2024
Dear Natasha,Thank you for taking time to rate us regarding your recent stay with us.I am immensely proud to note your experience was in line with that of your 10/10 rating and that all of our team went the extra mile in ensuring this was an enjoyable experience.We are very much looking forward to host you for a very for another extraordinary stay with us in the near future.Kind regards,Sri SompalliGuest Experience Host

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
We were blown away by our stay! Personalised gifts for our son, just the most special night away with a newborn.
Stayed 1 night in Dec 2023
Response from Blessing Oyewumi, Guest Experience Executive on 20 Dec 2023
Dear James, Thank you for staying with us and for your lovely review. We are delighted to know that you had and amazing stay with us. Thank you kindly for mentioning our personal touch for your newborn son, it is our greatest pleasure to have him stay with us. We do hope to see you soon on your next stay. Thank you once again for your lovely review. We are wishing you a very Merry Christmas and a Happy New Year in advance. Kind regards,

8/10 Good

Natalie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was incredibly small and stuffy but the hotel is amazingly located and perfect for one night.
Stayed 1 night in Dec 2023
Response from Sri Sompalli on 19 Dec 2023
Dear Ms Natalie,Thank you for sharing your feedback with us. We're pleased to hear that our hotel's location worked well for your needs. We apologize if the size and ventilation of the room didn't meet your expectations. We understand the importance of comfort during a stay, and we'll take your comments into consideration for future improvements. Your satisfaction is important to us, and we hope to welcome you back for a more comfortable experience in the future.Kind regards,Sri SompalliGuest Experience Host

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
It is a lovely property in a very nice, quiet area. The rooms whilst clean and comfortable are quite small, particularly the bathroom. As a 5'5 small woman had difficulty getting in the space to close the door. All spaces within the hotel are beautifully designed albeit quite dimly lit at all times.
Stayed 1 night in Dec 2023
Response from Sri Sompalli on 19 Dec 2023
Dear Danielle,Thank you for your valuable feedback regarding your stay at our property. We're read to hear that you appreciated our lovely hotel and its serene location. We apologize for any inconvenience caused by the room size, especially the bathroom, and understand your concerns regarding the limited space. Your feedback regarding the lighting is also duly noted, and we'll look into how we can improve this while maintaining the ambiance.We strive to ensure that all our guests have a comfortable and enjoyable experience, so we truly appreciate your insights. Please know that your comments will be taken into consideration as we aim to enhance our facilities for future guests. We value your patronage and hope to have the opportunity to welcome you back for an improved experience in the near future.Kind regards,Sri SompalliGuest Experience Host

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Sri Sompalli on 19 Dec 2023
Dear Kyle,Thank you so much for your wonderful rating!We're thrilled to read that you had such a fantastic experience during your stay. Our team works hard to ensure our guests have a memorable and enjoyable time, and it's incredibly rewarding to know that we met your expectations. We can't wait to welcome you back for another fantastic stay in the near future.Kind regards,Sri SompalliGuest Experience Host

6/10 Okay

Colin

Business traveller
Liked: Staff & service
Disliked: Room comfort
Ok, but pricey
Hotel was fine, but expensive for a small room.
Stayed 1 night in Dec 2023
Response from Sri Sompalli on 19 Dec 2023
Dear Mr Colin,Thank you for taking time to rate us your feedback regarding your recent stay with us at The Marylebone Hotel.We appreciate your input regarding our pricing. Our goal is to provide an exceptional experience that reflects both quality and value. We'll take your comments into consideration as we continually evaluate our pricing to ensure we're offering competitive rates for the services and amenities we provide.We genuinely value your comments and would love the opportunity to regain your trust and loyalty. Would love the opportunity to regain to ensure your future stays exceed your expectations. Kind regards,Sri Sompalli Guest Experience Host

10/10 Excellent

Jackie

Stayed 1 night in Dec 2023
Response from Sri Sompalli on 4 Jan 2024
Dear Jackie,Thank you for taking time to rate us regarding your recent stay with us.I am immensely proud to note your experience was in line with that of our five star rating and that all of our team went the extra mile in ensuring this was an enjoyable experience.We are very much looking forward to host you for a very for another extraordinary stay with us in the near future.Kind regards,Sri SompalliGuest Experience Host

8/10 Good

Penny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tried for the first time as it was convenient for Christmas shopping. Not sure I'd return though as the bathroom was ridiculously small, barely enough room to get in and also to my dismay I was charged over £5 for a cup of tea I ordered while waiting to check in then charged an extra service fee on top even though I collected it myself. Takes the mick a bit when you're spending so much on the room. Lovely meal from the restaurant downstairs though and staff were very friendly. Doorman especially was a lovely gentleman who advised me on my onward travel plans.
Stayed 1 night in Dec 2023
Response from Sri Sompalli on 12 Dec 2023
Dear Ms Penny,Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed the lovely meal at our restaurant and found our staff, particularly the doorman, to be helpful and accommodating. Providing exceptional service is a top priority for us, and we're delighted that you felt well-assisted during your stay.We're genuinely sorry to learn about the inconvenience you faced regarding the size of the bathroom and the unexpected charges for the tea. We understand how important comfort and transparent pricing are during a stay, and we apologize for any frustration this may have caused. Your feedback regarding these matters has been noted, and we will address these issues to ensure a better experience for our guests in the future.We appreciate your patronage and hope that despite these setbacks, you might consider giving us another chance to provide you with an improved experience during your future visits. If you do plan to return, please feel free to reach out directly, and we'll do our best to ensure a more enjoyable stay for you.Thank you once again for your valuable feedback. We look forward to the possibility of welcoming you back and exceeding your expectations in the near future.Kind regards,Sri SompalliGuest Experience Host

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Blessing Oyewumi, Guest Experience Executive on 6 Dec 2023
Dear Jessica, Thank you for choosing to stay at The Marylebone.We always appreciate hearing back from our guests and it gives us great pleasure to learn that you had such a memorable experience.Kind regards,

10/10 Excellent

DANIEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very smart and comfortable hotel, close to the shops and cafes of Marylebone and a haven of quiet from busy London.
Stayed 3 nights in Nov 2023
Response from Blessing Oyewumi, Guest Experience Executive on 6 Dec 2023
Dear Daniel, Thank you for choosing to stay at The Marylebone.We always appreciate hearing back from our guests and it gives us great pleasure to learn that you had such a memorable experience.We are so thrilled to know that you had an amazing stay with us, thank you for your kind words towards our staff. It brings us great joy knowing that you left the hotel happy and satisfied with our service.Thank you again for sharing your experience, and we look forward to welcoming you back in the future.Kind regards,

6/10 Okay

Katie

Stayed 1 night in Dec 2023
Response from Blessing Oyewumi, Guest Experience Executive on 22 Dec 2023
Dear Katie, Thank you for staying with us ad for taking the time to leave us a review. We are pleased to hear from you and to know that you had a pleasant stay. We look forward to welcoming you back in the future.Kind regards,

10/10 Excellent

miles

Stayed 1 night in Nov 2023
Response from Sri Sompalli on 19 Dec 2023
Dear Miles,Thank you so much for your wonderful rating!We're thrilled to read that you had such a fantastic experience during your stay. Our team works hard to ensure our guests have a memorable and enjoyable time, and it's incredibly rewarding to know that we met your expectations. We can't wait to welcome you back for another fantastic stay in the near future.Kind regards,Sri SompalliGuest Experience Host

8/10 Good

Natt, Jersey

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Overall I would give this hotel 3/5 I don’t feel like is 5 star hotel, the room is fairly small but the customer service at the desk was amazing dealing with complaints was quick as the issue was keep building up (thank you Louis) If you looking forward to chilling at the pool Change your mind 😂 as the pool at the gym is open to the public 💔 you have to walk down fully dress and then get change down at the locker room. Room slipping not allowed have to wear shoes down to the gym. Once we got down to the gym and get changed into our swim wear went to the pool it was a bit of shock as we can’t just go down and swim as the swimming pool is open but lane swim only 🙈 so if you’re looking for chilling down at the pool it not a ideal The location was a bit far will take a bit of walk to Oxford about 15-20 mins Overall again I would give it 3/5 The customer service at the desk were great as the issue I mentioned to them was dealt right away But I’m not sure I would stay again as I love to chill out after a long day in London city but full of people working out in the gym and swim madly in the pool Thanks
Stayed 3 nights in Nov 2023
Response from Sri Sompalli on 21 Nov 2023
Dear Natt,Thank you for sharing your recent experience at our hotel. I want to express my sincere apologies for the aspects that didn't meet your expectations.I regret that the size of the room and the pool experience did not align with what you anticipated. Your feedback regarding the pool being open to the public, the requirement to fully dress before accessing the pool area, and the restrictions on pool use for lane swimming only is indeed valuable. I understand how this might not have aligned with the relaxing experience you sought during your stay.Furthermore, I'm sorry that our location's distance from Oxford Street was not ideal for you.While I'm glad that Luis was very helpful. I regret that your overall experience did not meet the standards we aim to provide. Please know that your feedback is crucial for us to improve and better meet the expectations of our guests.Should you reconsider staying with us in the future, I would personally ensure that we address your concerns and strive to provide a more satisfying experience tailored to your preferences.Thank you again for your feedback.Kind regards,Sri SompalliGuest Experience Host

6/10 Okay

Raed

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2023
Response from Stephanie Patteson, Guest Experience Manager on 20 Nov 2023
Dear Raed,Thank you for taking the time to review, though I am disheartened to read that your experience was only 3/5. If you would like to share any further details of your experience, please reach out to us directly.Kind regards,Stephanie PattesonGuest Experience Manager

10/10 Excellent

Benjamin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Stephanie Patteson, Guest Experience Manager on 14 Nov 2023
Dear Benjamin,Thank you for taking the time to review, I am delighted to read you enjoyed your recent stay.I hope to welcome you back to The Marylebone soon.Kind regards,Stephanie PattesonGuest Experience Manager

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Stephanie Patteson, Guest Experience Manager on 14 Nov 2023
Dear Graham,Thank you for taking the time to review, I am delighted to read you enjoyed your recent stay.I hope to welcome you back to The Marylebone soon.Kind regards,Stephanie PattesonGuest Experience Manager

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lovely staff and clean wee-equipped facilities.
Stayed 2 nights in Nov 2023
Response from Stephanie Patteson, Guest Experience Manager on 14 Nov 2023
Dear Peter,Thank you for taking the time to review! I am delighted to read that you enjoyed our wonderful location, exceptional staff, and well appointed facilities.I do hope to welcome you back to The Marylebone, in the not too distant future.Kind regardsStephanie PattesonGuest Experience Manager

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Great location ,best staff ,awesome location
Stayed 4 nights in Nov 2023
Response from Stephanie Patteson, Guest Experience Manager on 14 Nov 2023
Dear Gary,Thank you for taking the time to review! I am proud to read you enjoyed our lively location in the heart of Marylebone Village, together with our teams exceptional hospitality.I do hope we can welcome you back, in the not too distant future.Kind regards,Stephanie PattesonGuest Experience Manager

8/10 Good

Michael

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 5 nights in Nov 2023
Response from Stephanie Patteson, Guest Experience Manager on 14 Nov 2023
Dear Michael,Thank you for taking the time to review, I am delighted to read you enjoyed your recent stay.I hope to welcome you back to The Marylebone soon.Kind regards,Stephanie PattesonGuest Experience Manager

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming Hotel
Enjoyed a lovely day at this hotel everything was perfect nothing to complain about. Everything was five star.
Stayed 2 nights in Nov 2023
Response from Stephanie Patteson, Guest Experience Manager on 11 Nov 2023
Dear Alex,Thank you for taking the time to review! I am delighted to hear you enjoyed a lovely stay with us, and look forward to welcoming you back to the The Marylebone, on your next trip to London.Kind regards,Stephanie PattesonGuest Experience Manager

6/10 Okay

Brigitte

Stayed 2 nights in Nov 2023
Response from Stephanie Patteson, Guest Experience Manager on 30 Nov 2023
Dear Brigitte,Thank you for taking the time to review. I am disappointed to see your stay with us did not quite fulfill your expectations.We would love to hear more about your experience. If you are open to sharing your thoughts, please reach out to us to discuss.Warm regards,Stephanie PattesonGuest Experience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Stephanie Patteson, Guest Experience Manager on 2 Nov 2023
Thank you for taking the time to review! We are delighted to read you enjoyed a 10/10 stay with us, and look forward to welcoming you back soon.Kind regards,Stephanie PattesonGuest Experience Manager

10/10 Excellent

Dena

Liked: Cleanliness, staff & service, property conditions & facilities
Great boutique hotel in my favorite neighborhood in London.
Stayed 3 nights in Oct 2023
Response from Stephanie Patteson, Guest Experience Manager on 2 Nov 2023
Dear Dena,Thank you for taking the time to review! I am thrilled to read you enjoyed your recent stay with us, in the iconic Marylebone Village.I do hope to welcome you back, on your next trip to London.Kind regards,Stephanie PattesonGuest Experience Manager

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
I dont usually write reviews but the hotel was ideal for a short stay and the staff were fantastic
Stayed 1 night in Oct 2023
Response from Stephanie Patteson, Guest Experience Manager on 2 Nov 2023
Dear Holly,Thank you for your kind words! I am thrilled that your stay (although short) was an exceptional experience, and inspired you to write this review.The team and I thoroughly look forward to welcoming you back to The Marylebone, many more times to come.Kind regards,Stephanie PattesonGuest Experience Manager

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection
Always love this hotel! Friendly staff, beautiful accommodations and a great location!
Stayed 3 nights in Oct 2023
Response from Stephanie Patteson, Guest Experience Manager on 2 Nov 2023
Dear Mitchell,Thank you for taking the time to review! I am thrilled to read that your Marylebone experience continues to impress, and that our iconic location, beautiful guest rooms, and most importantly, our friendly staff, continues to stand out to you.Mitchell, I look forward to welcoming you back to The Marylebone, many more times to come.Kind regards,Stephanie PattesonGuest Experience Manager

8/10 Good

William

Stayed 1 night in Oct 2023
Response from Stephanie Patteson, Guest Experience Manager on 2 Nov 2023
Dear William,Thank you for taking the time to review. I am pleased to see you overall enjoyed your stay, and do hope to welcome you back to The Marylebone on your next trip to London.Kind regards,Stephanie PattesonGuest Experience Manager

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Stephanie Patteson, Guest Experience Manager on 2 Nov 2023
Dear Daniel,Thank you for taking the time to review. I am please to see you overall enjoyed your stay, and look forward to welcoming you back to The Marylebone in the not too distant future.Kind regards,Stephanie PattesonGuest Experience Manager

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a quick one-night stay at Marylebone and the hotel was perfect! Spotless, lovely area, and a great bar in the lobby!
Stayed 1 night in Oct 2023
Response from Blessing Oyewumi, Guest Experience Executive on 21 Oct 2023
Dear Holly, Thank you for staying with us and for taking the time to leave us lovely a feedback.We are delighted to know that you had an amazing and seamless stay and that you enjoyed our cocktail bar. We appreciate your review and we look forward to welcoming you back in the future.Kind regards,

10/10 Excellent

Rozie

Business traveller
Liked: Cleanliness, amenities
We have stayed here probably 5 x. This time they upgraded our room. It was in the back of the hotel. Very lovely Can’t wait to come back!
Stayed 3 nights in Oct 2023
Response from Andras Jeremias on 16 Oct 2023
Dear Rozie, Thank you for taking the time to provide feedback from your stay and I am delighted to see you had such a memorable experience with us. I am very happy to read that you have enjoyed your room upgrade on this occasion, we extremely proud that we made such a great impression. I do hope we have the opportunity to welcome you back in the future. Warm regards, Andras JeremiasGuest Experience Manager

10/10 Excellent

Deb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 excellent nights in Marleybone
Staff was warm and service was impeccable. The restaurant, lounge and breakfast were excellent. The hotel design was beautiful and we appall the detail touches of elegance and style. The proximity to shops, pubs, and charming restaurants can’t be beat.
Stayed 4 nights in Oct 2023
Response from Andras Jeremias on 16 Oct 2023
Dear Deb, Thank you for taking the time to provide feedback from your stay and I am delighted to see you had such a memorable experience with us. I would also like to thank you for your feedback regarding our staff, it makes me very proud when reading your lines.I do hope we have the opportunity to welcome you back in the future. Warm regards, Andras JeremiasGuest Experience Manager

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Friendly and attentive staff, excellent in-room and restaurant food, clean, quiet, and comfortable space in a neighborhood full of good restaurants and shopping. Absolutely lived up to its luxury reputation.
Stayed 4 nights in Oct 2023
Response from Andras Jeremias on 16 Oct 2023
Dear Benjamin, Thank you for taking the time to provide feedback from your stay and I am delighted to see you had such a memorable experience with us.Thank you very much for your great feedback regarding our staff, it makes me really proud when reading your lines.I am also very happy to read that you have managed to explore our neighbourhood with all the great restaurants and shops which made your experience unforgettable. I do hope we have the opportunity to welcome you back in the future. Warm regards, Andras JeremiasGuest Experience Manager

10/10 Excellent

Max, Los Angeles

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in an excellent location. Staff and service were great. The rooms are small (like many in London) and there were some problems with the elevator, but I would definitely stay here again.
Stayed 3 nights in Oct 2023
Response from Andras Jeremias on 10 Oct 2023
Dear Max, Thank you for taking the time to provide feedback from your stay and I am delighted to see you had such a memorable experience with us. Please kindly accept our apologies for the inconveniences experienced with our lifts, please know that we are in a process of upgrading our lifts as we would like to provide the highest quality service possible in every aspect.I do hope we have the opportunity to welcome you back in the future. Warm regards, Andras JeremiasGuest Experience Manager

8/10 Good

jenny

Liked: Amenities
The staff were amazing. Very kind, friendly and helpful. I would stay here again.
Stayed 1 night in Sep 2023
Response from Andras Jeremias on 4 Oct 2023
Dear Jenny, Thank you for taking the time to provide feedback from your stay and I am delighted to see you had such a memorable experience with us. I do hope we have the opportunity to welcome you back in the future. Warm regards,Andras JeremiasGuest Experience Manager

10/10 Excellent

William J G

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the above except fr parking which I didn't use.
Stayed 3 nights in Sep 2023
Response from Andras Jeremias on 25 Sept 2023
Dear William J G, Thank you for taking the time to provide feedback from your stay and I am delighted to see you had such a memorable experience with us. I do hope we have the opportunity to welcome you back in the future. Warm regards, Andras JeremiasGuest Experience Manager

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service
Great location. The rooms are the smallest rooms I’ve ever stayed in at a hotel, you really don’t have any space at all around the bed and the bathroom was ridiculously tiny and made it difficult to use the facilities. As long as you’re not spending time in your room other than sleeping it is fine. I couldn’t stay here for longer than one or two nights due to how cramped it was.
Stayed 2 nights in Sep 2023
Response from Andras Jeremias on 24 Sept 2023
Dear Steven, Thank you for taking the time to provide feedback from your stay. I appreciate your feedback concerning the size of our rooms and rest assured, this has been relayed to our team. Please note that we will be definitely looking into the possibility to improve this aspect in the future.I do hope we have the opportunity to retain your loyalty to The Marylebone and welcome you back. Warm regards,Andras JeremiasGuest Experience Manager

10/10 Excellent

Matthew

Stayed 1 night in Sep 2023
Response from Andras Jeremias on 24 Sept 2023
Dear Matthew, Thank you for taking the time to provide feedback from your stay and I am delighted to see you had such a memorable experience with us. I do hope we have the opportunity to welcome you back in the future. Warm regards, Andras JeremiasGuest Experience Manager

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Sep 2023
Response from Andras Jeremias on 24 Sept 2023
Dear Margarita, Thank you for taking the time to provide feedback from your stay and I am delighted to see you had such a memorable experience with us. I do hope we have the opportunity to welcome you back in the future. Warm regards, Andras JeremiasGuest Experience Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An enjoyable return to the Marylebone after 5 years.
Stayed 2 nights in Sep 2023
Response from Andras Jeremias on 20 Sept 2023
Dear David, Thank you for taking the time to provide feedback from your stay and I am delighted to see you had such a memorable experience with us. It was our greatest pleasure having you back after 5 years and we really hope you had a great stay.I do hope we have the opportunity to welcome you back in the future. Warm regards,Andras JeremiasGuest Experience Manager