- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am conflicted in writing this review as the property was definitely adequate and wanting in some areas and excelled in others. First it should be stated that this is more of a Club Quarters hotel then the Grand. Had I known that I would not have booked as I previously stayed at a Club Quarters hotel that was spartan. However, this was much better. They basically share a lobby and facilities. Pros: Nice lobby, location is amazingly good, When we had an issue that was no fault of the hotel, the management stepped up and was very accommodating, rooms are clean and bedding while not luxurious is acceptable and we are picky. Cons: Staff at front desk ignores you every time you enter the hotel, I have never had a staff avoid eye contact every single time and we were there for 5 days. There is no acceptable coffee in the morning. I paid $3 for a cup at the buffet and they would not let me refill the shallow cup they gave me. I had to walk in the weather a half a block every morning for coffee.