The location is great, and the bars in the place are fun with good staff. Mattress was uncomfortable, the springs in your back, and the bathroom sink was very small. Most disappointing was that we couldn’t check-in as planned. Following is the email sent to the general manager (Ash), who apparently didn’t feel it was worth replying to:
“The situation is that we flew into Heathrow this morning from the US, having booked two nights at The Distillery. This was specifically so that we could come straight to The Distillery from the airport to shower, make calls etc. As you can see from the email trail below I contacted The Distillery to confirm that this would be OK and was told that it was fine, and someone would be here to meet us. I also asked for a phone number that we could call in case of any problems, but the response was just to say that someone would be here.
As everyone knows, flights can be late, and security lines in airports can be slow. The flight was late, and security was very slow, so we were later arriving than I originally hoped. Nobody was here to meet us, and when I tried to call the number was never answered. Again, as you can see from the emails below, no-one ever said that we could be met met up to a certain time, but after that nobody would be here. So the result is that we wasted the price of one night’s stay, and were not able to freshen-up and make calls from our room this morning as planned. I would appreciate hearing your thoughts"