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Reviews of Staycity Aparthotels, London, Heathrow

4 out of 5
Staycity Aparthotels, London, Heathrow
High Point Village, Station Approach, Hayes, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 1117 out of 2356 reviews" "
Rating 8 - Good. 860 out of 2356 reviews" "
Rating 6 - Okay. 237 out of 2356 reviews" "
Rating 4 - Poor. 69 out of 2356 reviews" "
Rating 2 - Terrible. 73 out of 2356 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Exactly what we needed. Spot along train route. Clean facility with accommodating staff.

10/10 Excellent

Samantha

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Nov 2022

10/10 Excellent

tomas

Liked: Cleanliness, room comfort
Stayed 4 nights in Nov 2022
Response from Kristina on 21 Nov 2022
Dear Tomas,thank you very much for choosing Staycity Heathrow and sharing with us your staying experience. Your satisfaction is encouraging for us, which it is what in fact we strive for every day. We look forward to welcoming you back to Staycity Heathrow.Kind Regards,

8/10 Good

Richard

Stayed 2 nights in Nov 2022

8/10 Good

Satender

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location of the property is big plus as it is just in front of Hayes & Harlington station. Only problem was corridors of the property were smelling. Apartment was nice and clean
Stayed 5 nights in Nov 2022
Response from Sukhveer Guest Service Manager on 17 Nov 2022
Thank you very much for taking the time to provide a review of your recent stay at our aparthotel. We're delighted to find that you were able to rate most aspects of your stay highly.We very much look forward to being able to welcome you again in the near future.

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Have stayed here twice. The first time was an upgrade to a 2 bedroom suite. The suite itself was nice but it was so very far from the lobby which was inconvenient and the hallways were very grungy looking and dark. The 2nd stay I asked for something closer to the lobby which was way smaller being just like a hotel room but it was really bright and clean, close to the lobby and still had the same kitchenette and table as the other suite, which is so very handy. The property is extremely convenient for catching the train to Heathrow with the train station being practically outside the front lobby. The suites are very soundproof. The lobby staff were really nice, friendly and helpful but at times the line up was very long to speak with them so maybe more staff would help. The area around the property is nice and it was so handy having a Tesco close by. There's other shops just a block or 2 away but then it becomes like another world, extremely busy and overcrowded. I was hoping there would be more pubs around but there was only a couple of really small one's and they didn't serve food.
Stayed 1 night in Oct 2022
Response from Sukhveer Guest Service Manager on 17 Nov 2022
Thank you very much for taking the time to provide a review of your recent stay at our aparthotel. We're delighted to find that you were able to rate most aspects of your stay highly. We very much look forward to being able to welcome you again in the near future.

10/10 Excellent

wai chi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent Transport to Heathrow Airport
Stayed 4 nights in Nov 2022
Response from Sukhveer Guest Service Manager on 13 Nov 2022
Thank you for taking the time to write us this lovely review.

8/10 Good

Onno

Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Ali

Stayed 1 night in Oct 2022
Response from Kristina on 1 Nov 2022
Dear Ali,thank you very much for choosing Staycity Heathrow and sharing with us your staying experience. Your satisfaction is encouraging for us, which it is what in fact we strive for every day. We look forward to welcoming you back to Staycity Heathrow.Kind Regards,

10/10 Excellent

Alysa

Stayed 2 nights in Oct 2022

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I was pleasantly pleased with the property location and condition. The Elizabeth line with a direct line to London Paddington is directly across the street. Surrounding the property are residential buildings giving a “neighborhood” feel which was great for my family as we stayed there for 2 weeks. Just a short walk is shopping, restaurants, a park, places of worship. The staff at the hotel are very professional. There is a bar in the lobby that offers snacks and pizza. There is an on-site restaurant, laundry, and gym. My only criticism is the lack of housekeeping. The room is serviced after 4 nights, then again after 7. I would prefer and suggest every 4 nights. Seven is too long of a wait for housekeeping services.
Stayed 14 nights in Oct 2022
Response from Sukhveer Guest Service Manager on 24 Oct 2022
Dear Guest,Thank you very much for choosing Staycity Heathrow and rate your stay with us.Your satisfaction is encouraging for us, which it is what in fact we strive for every day. We are very glad that you enjoyed your stay with us.We look forward to welcoming you back to Staycity Aparthotel London Heathrow.Kind regards,

8/10 Good

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location if you need to get into the metropolis or points west (e.g., Oxford). A well-stocked Tesco next door is also very convenient. Rooms are comfortable and well-equipped. My only caution is housekeeping, which is hit-or-miss: they did not refresh my room as scheduled and when they did, they left the floor unswept, didn't change all the sheets, a few other things. Speaking to the front desk sorted most of these issues.
Stayed 27 nights in Sep 2022
Response from Sukhveer Guest Service Manager on 24 Oct 2022
Dear Guest,Thank you very much for choosing Staycity Heathrow and rate your stay with us.Your satisfaction is encouraging for us, which it is what in fact we strive for every day. We are very glad that you enjoyed your stay with us.We look forward to welcoming you back to Staycity Aparthotel London Heathrow.Kind regards,

10/10 Excellent

Angela, Sackville

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff, helpful, clean hotel
Stayed 1 night in Oct 2022
Response from Kristina on 20 Oct 2022
Dear Angela,thank you very much for choosing Staycity Heathrow and sharing with us your staying experience. Your satisfaction is encouraging for us, which it is what in fact we strive for every day. We look forward to welcoming you back to Staycity Heathrow.Kind Regards,

10/10 Excellent

Yelduz

Stayed 8 nights in Oct 2022
Response from Kristina on 19 Oct 2022
Dear Yelduz,thank you very much for choosing Staycity Heathrow and sharing with us your staying experience. Your satisfaction is encouraging for us, which it is what in fact we strive for every day. We look forward to welcoming you back to Staycity Heathrow.Kind Regards

6/10 Okay

raynier, miami

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient, metro in front of the hotel. Rooms are clean and spacious. If you need a Heathrow hotel, this is a great option.
Stayed 1 night in Sep 2022
Response from Kristina on 29 Sept 2022
Dear Raynier,Thank you for your review.I was very sad to read that we have not met your expectations during your recent stay with us. I wish we there informed while you there still staying with us so that we can make your experience much better.I hope we will have the opportunity of welcoming you back in the future and you will give us a second chance to prove it.Warm Regards,

2/10 Terrible

Chantal

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not in a very good area. Whole building smelled very bad. I understand people are cooking in their rooms but it was beyond disgusting. Rooms did not feel clean in the inside.
Stayed 1 night in Sep 2022
Response from Kristina on 10 Oct 2022
Dear Chantal,Thank you for taking the time to post your recent experience with us. I appreciate all the feedback we receive as it allows us to improve the experience for future guests.I am sorry that on this occasion we were unable to meet your expectations. I would like to apologise for all the inconvenience you have had experienced during your stay. Once again please accept my apologies for not meeting your expectations. I am pleased that you have taken the time to give us feedback as we are now taking action to remedy the points you have highlighted in your review.I hope we will have the opportunity of welcoming you back in the future and you will give us a second chance to prove it.Warm Regards,

8/10 Good

Brandon

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Jennifer

Liked: Amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Justin

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I've stayed here a few times over the years due to the location, amenities and ease of getting in to central London. The apartments are well appointed and clean, and the price is reasonable for London. It's ideal if you're driving to London due to the secure car park (you do have to pay extra for parking) and it's easy to get to from the motorway network. Hayes train station is next door and you can be in central London in under 20 minutes. It's also great for getting to Windsor. The staff were all helpful and polite.
Stayed 1 night in Sep 2022
Response from Kind regards, Sukhveer Guest Service Manager on 19 Sept 2022
Dear Justin, Thank you very much for taking the time to provide a review of your recent stay at our aparthotel. We're delighted to find that you were able to rate most aspects of your stay highly.We very much look forward to being able to welcome you again in the near future.

10/10 Excellent

Lee

Liked: Cleanliness, amenities, property conditions & facilities
Close to train.
Stayed 2 nights in Sep 2022
Response from Kristina on 10 Oct 2022
Dear Lee,thank you very much for choosing Staycity Heathrow and sharing with us your staying experience. Your satisfaction is encouraging for us, which it is what in fact we strive for every day. We look forward to welcoming you back to Staycity Heathrow.Yours sincerely

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, room comfort
Great value for London stay
The hotel is conveniently located to bus and train lines. This is a big plus in the London area. The rooms are spacious. There are laundry, gym and restaurants on site.
Stayed 2 nights in Sep 2022
Response from Sukhveer Guest Service Manager on 16 Sept 2022
Dear guest, thank you very much for choosing Staycity Heathrow and sharing with us your staying experience. Your satisfaction is encouraging for us, which it is what in fact we strive for every day. We look forward to welcoming you back to Staycity Heathrow.Yours sincerely

8/10 Good

Gbesimi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Homely place but rates have been rising to uncomfortable level
Stayed 7 nights in Sep 2022
Response from Sukhveer Guest Service Manager on 11 Sept 2022
Thank you for taking the time to leave us a review.

10/10 Excellent

Xiaochen

Liked: Cleanliness, amenities, property conditions & facilities
Convenient location and friendly staff. The room was well equipped, spacious and comfortable. The price was also reasonable.
Stayed 3 nights in Aug 2022
Response from stela on 6 Sept 2022
Dear guest, thank you very much for choosing Staycity Heathrow and sharing with us your staying experience. Your satisfaction is encouraging for us, which it is what in fact we strive for every day. We look forward to welcoming you back to Staycity Heathrow.Yours sincerely

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very friendly and helpful
Stayed 7 nights in Aug 2022
Response from stela on 6 Sept 2022
Dear guest, thank you very much for choosing Staycity Heathrow and sharing with us your staying experience. Your satisfaction is encouraging for us, which it is what in fact we strive for every day. We look forward to welcoming you back to Staycity Heathrow.Yours sincerely

10/10 Excellent

Marian

Liked: Cleanliness, room comfort
Staff was superb.
The room and bath were nice, the hotel was clean. The staff were very, very kind and helpful. It is right beside a train station, but I did not hear and city noise. The only challenge was getting a taxi to take me there from Heathrow. Directly across the street from the hotel is a designated spot for taxis to drop off hotel guests, but the drivers don’t know this. It was a challenge. But the train, buses and subway stops are right at the hotel door, so use them instead. The area was walkable and I visited nearby businesses.
Stayed 1 night in Aug 2022

10/10 Excellent

Marian

Stayed 1 night in Aug 2022
Response from Kristina on 3 Sept 2022
Dear Marian,thank you very much for choosing Staycity Heathrow and sharing with us your staying experience. Your satisfaction is encouraging for us, which it is what in fact we strive for every day. We look forward to welcoming you back to Staycity Heathrow.Kind Regards,

4/10 Poor

Rachel

Travelled with group
Hit and miss
Very very disappointed after checking in online way in advance and after letting the hotel know what time we would be there, after a 5 hour journey we got there for 3pm which was check in time and had made them aware this is arrival time on our online check in, we had to wait almost an hour for our room keys. Nothing offered while we sat there wasting our time.
Stayed 2 nights in Aug 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Ok but could be much better
Good parking, friendly and helpful staff, and comfortable, good sized double bed. Rooms are basic, would be better for families if there was a television in the actual bedroom of one bed apartments as parents have this then when children go to bed (children’s beds are a sofa bed in the living room area that fold out into two separate single beds). Wasn’t convinced that bedding for sofa bed had been washed properly. Quite a few stains on corridor carpets - feels like everywhere needs a good clean. Feels very much like a budget hotel.
Stayed 1 night in Aug 2022
Response from Sukhveer Night Manager on 31 Aug 2022
Dear Anonymous, Thank you for taking the time to post your recent experience with us. I appreciate all the feedback we receive as it allows us to improve the experience for future guests. I am sorry that on this occasion we were unable to meet your expectations. I would like to apologise for all the inconvenience you have had experienced during your stay. Once again please accept my apologies for not meeting your expectations. I am pleased that you have taken the time to give us feedback as we are now taking action to remedy the points you have highlighted in your review. We look forward to welcoming you back to the Staycity Heathrow. Kind Regards, Thank you for taking the time to post your recent experience with us. I appreciate all the feedback we receive as it allows us to improve the experience for future guests. I am sorry that on this occasion we were unable to meet your expectations. I would like to apologise for all the inconvenience you have had experienced during your stay. Once again please accept my apologies for not meeting your expectations. I am pleased that you have taken the time to give us feedback as we are now taking action to remedy the points you have highlighted in your review. We look forward to welcoming you back to the Staycity Heathrow. Kind Regards,

10/10 Excellent

Gbesimi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Response excellent Willing to help
Stayed 2 nights in Aug 2022
Response from Kristina on 27 Aug 2022
Dear Gbesimi,thank you very much for choosing Staycity Heathrow and sharing with us your staying experience. Your satisfaction is encouraging for us, which it is what in fact we strive for every day. We look forward to welcoming you back to Staycity Heathrow.Kind Regards,

8/10 Good

Gary

Travelled with group
Liked: Cleanliness, room comfort
Faff
Great staff and secure parking. There's no option to check in conveniently - gone are the days of walking up to reception and paying. You have to scan the app and fill in loads of details. 3 easy steps it says?!?!
Stayed 1 night in Aug 2022
Response from Kristina on 27 Aug 2022
Dear Gary,thank you very much for choosing Staycity Heathrow and sharing with us your staying experience. Your satisfaction is encouraging for us, which it is what in fact we strive for every day. We look forward to welcoming you back to Staycity Heathrow.Kind Regards,

10/10 Excellent

Linda

Stayed 7 nights in Aug 2022
Response from Kristina on 25 Aug 2022
Dear Linda,thank you very much for choosing Staycity Heathrow and sharing with us your staying experience. Your satisfaction is encouraging for us, which it is what in fact we strive for every day. We look forward to welcoming you back to Staycity Heathrow.Kind Regards,

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2022
Response from Sukhveer Night Manager on 23 Aug 2022
Thank you for taking the time to leave us a high rating.

8/10 Good

Gbesimi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Prompt response to customers Warm welcome and going extra mile
Stayed 7 nights in Aug 2022
Response from Monica Guest Service Manager on 21 Aug 2022
Dear Guest,Thank you very much for choosing Staycity Heathrow and rate your stay with us.Your satisfaction is encouraging for us, which it is what in fact we strive for every day. We are very glad that you enjoyed your stay with us.We look forward to welcoming you back to Staycity Aparthotel London Heathrow.Kind regards,

10/10 Excellent

brad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great friendly hotel close to airport and great walking to train then to the tube. Overal great experience
Stayed 3 nights in Aug 2022
Response from Sukhveer Night Manager on 18 Aug 2022
Dear Brad, thank you very much for choosing Staycity Heathrow and sharing with us your staying experience. Your satisfaction is encouraging for us, which it is what in fact we strive for every day. We look forward to welcoming you back to Staycity Heathrow. Yours sincerely

10/10 Excellent

Zaheer

Liked: Cleanliness, room comfort
Bit noisy because Room D509 children are playing early 7 in the morning
Stayed 4 nights in Aug 2022
Response from Sukhveer Night Manager on 18 Aug 2022
Dear Zaheer, thank you very much for choosing Staycity Heathrow and sharing with us your staying experience. Your satisfaction is encouraging for us, which it is what in fact we strive for every day. We look forward to welcoming you back to Staycity Heathrow. Yours sincerely

10/10 Excellent

Angela M

Liked: Cleanliness, amenities, property conditions & facilities
It's literally next to Tube station, 6 min ride away from Heathrow airport. Everyone was friendly, and helpful. Especially Luna!! The breakfast was delicious, with many options.
Stayed 1 night in Aug 2022
Response from Sukhveer Night Manager on 12 Aug 2022
Thank you very much for your detailed review. We really enjoy listening to the great feedback about our amazing colleagues! We look forward to welcoming you again.

2/10 Terrible

Burhan

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 10 nights in Jul 2022

10/10 Excellent

Jasmine

Travelled with family
Liked: Cleanliness, room comfort
Excellent stay
Brilliant stay as always xx this is my go to for London stopovers as so great, clean, well kept and staff always pleasant. Secure parking on site everything you need to hand xx
Stayed 1 night in Aug 2022
Response from Sukhveer Night Manager on 10 Aug 2022
Thank you very much for taking the time to provide a review of your recent stay at our aparthotel. We're delighted to find that you were able to rate most aspects of your stay highly.

6/10 Okay

George

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2022

6/10 Okay

James

Travelled with family
Disliked: Property conditions & facilities
Next to train station and 1 stop from LHR
Stayed 1 night in Jul 2022

10/10 Excellent

OLAWUNMI, Laurel

Liked: Cleanliness, property conditions & facilities
Loved staying at this hotel due to proximity to airport.
Stayed 6 nights in Jul 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2022
Response from stela on 25 July 2022
Thank you very much for taking the time to provide a review of your recent stay at our aparthotel. We're delighted to find that you were able to rate most aspects of your stay highly. As we are driven by our guest feedback, and our attempts to constantly improve our customer service, I would be extremely grateful if you could spare a moment to provide a short review of your stay

8/10 Good

Michael

Stayed 2 nights in Jul 2022

8/10 Good

Douglas

Stayed 1 night in Jul 2022

8/10 Good

Amit

Travelled with family
Liked: Cleanliness, room comfort
Next to tube station and 15 mins from heathrow airport Great Indian restaurant next door and close to Tesco
Stayed 1 night in Jul 2022
Response from Monica Guest Service Manager on 16 July 2022
Dear Amit, Thank you very much for choosing Staycity Heathrow and rate your stay with us. Your satisfaction is encouraging for us, which it is what in fact we strive for every day. We are very glad that you enjoyed your stay with us. We look forward to welcoming you back to Staycity Aparthotel London Heathrow. Kind regards,

8/10 Good

Gleneva

Stayed 10 nights in Jul 2022

8/10 Good

Takayi

Liked: Cleanliness, amenities, property conditions & facilities
I liked the studio apartment. Eighth floor was quiet. Only issue is the air conditioning was not working well and the windows do not open so it was too hot at night.
Stayed 6 nights in Jul 2022
Response from Monica Guest Service Manager on 14 July 2022
Dear Takayi, Thank you very much for choosing Staycity Heathrow and rate your stay with us. Your satisfaction is encouraging for us, which it is what in fact we strive for every day. We are very glad that you enjoyed your stay with us. Rest-assured, I have shared your feedback to maintenane team who tehn will check all the air conditioning to ensure a smoother stay for all our future guests. We look forward to welcoming you back to Staycity Aparthotel London Heathrow. Kind regards,

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, amenities
Excellent front of house staff; they all go above and beyond their duties to assist their guests in any way they can...I would like to single one or two of them out for special mention, but to be quite honest they are all fantastic.I have been staying here for many years now, and will continue to for as long as they continue their exceptional service.
Stayed 7 nights in Jul 2022
Response from Monica Guest Service Manager on 13 July 2022
Dear Richard, Thank you very much for choosing Staycity Heathrow and rate your stay with us. Your satisfaction is encouraging for us, which it is what in fact we strive for every day. We are very glad that you enjoyed your stay with us. We look forward to welcoming you back to Staycity Aparthotel London Heathrow. Kind regards,

2/10 Terrible

Gillian

Disliked: Cleanliness
Stayed 1 night in Jul 2022

10/10 Excellent

Longbo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location to access the airport! Room was big and very clean. Staff was very helpful. Definitely recommended!
Stayed 1 night in Jul 2022
Response from Monica Guest Service Manager on 14 July 2022
Dear Longbo, Thank you very much for choosing Staycity Heathrow and rate your stay with us. Your satisfaction is encouraging for us, which it is what in fact we strive for every day. We are very glad that you enjoyed your stay with us. We look forward to welcoming you back to Staycity Aparthotel London Heathrow. Kind regards,