Lobby sitting area

Reviews of Point A Kensington Olympia

3.5 out of 5
Point A Kensington Olympia
42-48 West Cromwell Road, London, England

Reviews

8.2

Very good

Rating 10 - Excellent. 445 out of 1016 reviews" "
Rating 8 - Good. 327 out of 1016 reviews" "
Rating 6 - Okay. 129 out of 1016 reviews" "
Rating 4 - Poor. 70 out of 1016 reviews" "
Rating 2 - Terrible. 45 out of 1016 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Travelled with family
The staff are wonderful. Joann was always prompt to answer our questions before we arrived. Once there they greeted us with a very friendly hello, and made sure our stay was perfect. We opted for a small room without much in the way of amenities, because we’re there to travel and see things. It had what we needed, it was clean, and everything worked perfectly. The breakfast is great, and they make great coffee and cappuccinos. A great stay and we’d definitely use them again.
Stayed 5 nights in Mar 2024

8/10 Good

Emma

Liked: Cleanliness
Stayed 3 nights in Mar 2024

10/10 Excellent

Fabienne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, amazing breakfast, nice coffee, clean room TV
Stayed 3 nights in Mar 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

ALISON

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Near underground and restaurants. Rooms and toilet cubicles smaller than expected. There should be coffee / tea in rooms. There should be hand towels and should not have to request fresh towels every day. Staff were kind and helpful.
Stayed 4 nights in Mar 2024

10/10 Excellent

Kris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and very friendly staff
Stayed 1 night in Feb 2024
Response from afiifa on 8 Mar 2024
Dear Kris,Thank you for your amazing feedback on our property.We hope you come back soon.Kind regards,Afiifa

10/10 Excellent

Helena Jayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at Point A, Kensington. The staff were so friendly and accommodating to my two older parents. The breakfast was first class and the room was perfect for a stay in London.
Stayed 3 nights in Feb 2024
Response from Chloe on 6 Mar 2024
Thank you for sharing your wonderful experience with us! We're thrilled to hear that you and your parents enjoyed your stay at Point A, Kensington. It's fantastic to know that our staff made your stay pleasant and that you found our breakfast and accommodations to your liking. We hope to have the pleasure of hosting you and your family again soon!Kind regards,Chloe

8/10 Good

liam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property over all was good very compact great location breakfast was a bit pricey. Staff were polite and friendly.
Stayed 2 nights in Feb 2024
Response from Chloe on 21 Feb 2024
Hi Liam, Thank you for taking the time to share your feedback. We are delighted to hear that you found our property to be good and in a great location. It's wonderful to know that you also had a positive experience with our staff. We appreciate your comments about the breakfast price and will certainly take this into consideration as we strive to provide the best value for our guests. We hope to have the pleasure of welcoming you back in the future.Kind regards,Chloe

10/10 Excellent

Patrice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Lovely room
Stayed 1 night in Feb 2024
Response from Joanna on 7 Feb 2024
Dear Patrice, Thank you for your positive review! We're thrilled you enjoyed our great staff and lovely rooms. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay.Kind regards,Joanna

6/10 Okay

Caglar, Long Island City

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Extremely compact, not ideal for a couple. Stayed in “largest room” which was less than 80 square feet
Stayed 4 nights in Dec 2023
Response from Hadi on 7 Feb 2024
Dear Caglar,Thank you for your feedback. We appreciate your perspective and apologize for any inconvenience caused by the compactness of the room. We strive to balance comfort and space efficiency, and we'll consider your comments for future improvements. We hope to welcome you again for a more satisfying experience.Best regards,

8/10 Good

Naleeni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience and convenient thank you
Response from Hadi on 7 Feb 2024
Dear Naleeni,Thank you for your kind review! We're thrilled to hear that you enjoyed your stay with us. Best wishes always.

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal for a couple of days stay but double room realistically too small for two people. Virtually no storage space in our room.
Stayed 3 nights in Jan 2024
Response from Front Desk on 2 Feb 2024
Dear Elizabeth, Thank you for your feedback. We're glad you found our hotel suitable for a short stay. We appreciate your insights and hope to host you again soon.Kind regards,Front Desk

6/10 Okay

Brenna

Travelled with group
Liked: Property conditions & facilities
The property was all good but the linens were a little stained. I stayed for 3 nights and no cleaning was included in our stay. Lighting and bathroom was a nice touch. Would recommend if you need somewhere cheap and convenient to travel around London.
Stayed 3 nights in Jan 2024
Response from Hadi on 7 Feb 2024
Dear Brenna,Thank you for your valuable feedback. We apologize for the issue with the linens and the lack of cleaning service during your stay. We'll address these concerns promptly to ensure a higher standard of cleanliness. We're delighted you appreciated our lighting and bathroom amenities. Your recommendation means a lot, and we hope to welcome you back soon.Warm regards,

2/10 Terrible

melda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Front Desk on 2 Feb 2024
Dear Melda, We appreciate your feedback, although we regret that your experience fell short of expectations. Your satisfaction is paramount, and we take your concerns seriously. We hope for the opportunity to restore your trust and provide a better experience in the future. Kind regards,Front Desk

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels ive stayed that is within the budget. Can’t get over with the croissant for breakfast
Stayed 2 nights in Jan 2024
Response from Chloe on 21 Feb 2024
Hi Jennifer,We are so glad to hear that you enjoyed your stay at our hotels, in addition to enjoying our delicious continental breakfast! Customer satisfaction is our top priority at Point A Hotels, so we are pleased that you were satisfied during your stay.We look forward to welcoming you again. Kind regards,Chloe

8/10 Good

Amelie

Stayed 3 nights in Dec 2023
Response from Front Desk on 3 Feb 2024
Dear Amelie, Thank you for your excellent review. We are happy that our hotel has met your expectations and that you were satisfied with your stay. We look forward to hosting you again. Kind regards, Front Desk

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very clearly from out of town... the late-night staff was very kind and welcoming to us. We talked with them for a while before retiring, we really appreciated that! The rooms were SOOO small but thats the experience you get some times. Thank you for making our stay wonderful.
Stayed 1 night in Dec 2023
Response from Front Desk on 2 Feb 2024
Dear Matthew, "Thank you for your kind words! We're thrilled to hear that our late-night staff made you feel welcome and added warmth to your stay. While our rooms may be cozy, we're glad you appreciated the unique experience. Your satisfaction is our priority, and we look forward to hosting you again soon!"Kind regards,Front Desk

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from afiifa on 4 Jan 2024
Thank you for taking the time to give us an excellent review.

10/10 Excellent

Trey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from afiifa on 4 Jan 2024
Thank you for taking the time to give us an excellent review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from afiifa on 4 Jan 2024
Thank you for taking the time to give us an excellent review.

6/10 Okay

aisha

Liked: Cleanliness, staff & service
Rooms are way tooooo tiny. You feel congested. The area is close to lots of food options. I don’t know how two people stayed in one room cause I was overwhelmed with how small the room was
Stayed 3 nights in Dec 2023
Response from afiifa on 4 Jan 2024
Dear Aisha,Thank you for leaving an honest review of our hotel. I am glad to hear that you enjoyed the food options available near our hotel, as we have a variety of different cuisines to choose from. I am also sorry to hear that you have found our rooms to be small, our rooms are advertised as cozy and compact by all travel agencies with a maximum capacity of two people. Our rooms provide all the essentials for a trip to Londonkind regards,Afiifa

10/10 Excellent

Anuraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from afiifa on 4 Jan 2024
Thank you for taking the time to give us an excellent review.

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2023
Response from afiifa on 4 Jan 2024
Thank you for taking the time to give us an excellent review.

10/10 Excellent

Mekdes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from afiifa on 4 Jan 2024
Thank you for taking the time to give us an excellent review.

10/10 Excellent

Michele M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from afiifa on 4 Jan 2024
Thank you for taking the time to give us such an excellent review.

6/10 Okay

Mary

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Afiifa on 15 Dec 2023
Thank you for your review.

8/10 Good

Deniz

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Good location: nice neighborhood and close to the metro. Staff were friendly, breakfast was nice. The room wasn’t that comfortable interms of the bathroom and the closet but no problem for a short stay
Stayed 3 nights in Dec 2023
Response from Marina on 11 Dec 2023
Thank you for your valuable feedback! We appreciate your kind remarks about our location, staff, and breakfast offerings.

10/10 Excellent

Daniel, Zlatitsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Dec 2023
Response from Marina on 11 Dec 2023
Thank you for your review. We greatly anticipate welcoming you back on another occasion. Your patronage is appreciated.

10/10 Excellent

Albert

Response from Joanna on 7 Feb 2024
Dear Albert, We're thrilled to learn that you enjoyed your stay! Your satisfaction is our priority, and we're delighted to have met your expectations. Thank you for sharing your positive experience. We look forward to welcoming you back soon!Warm regards,

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location for sure. Cramped as heck though.
Stayed 3 nights in Nov 2023
Response from Marina on 11 Dec 2023
Thank you for the 4-star rating! We value your feedback.

6/10 Okay

Ian

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Central London
Good location for my stay. Disappointed with cleanliness of shower with too much black mould for my liking. Trendy light switches which were problematic at working correctly. Not a deal breaker but unlikely to stay again
Stayed 3 nights in Dec 2023
Response from Marina on 11 Dec 2023
Thank you for highlighting your stay. We apologize for any inconvenience. Your comments help us improve for future experiences.

10/10 Excellent

Felipe Daniel

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Love it 😀
Stayed 4 nights in Nov 2023
Response from Joanna on 5 Dec 2023
Dear Felipe Daniel, We are overjoyed to hear that you love our boutique hotel. Was a pleasure to host you and we are looking forward to seeing you again. Kind regards,Joanna

10/10 Excellent

Jeri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Joanna on 5 Dec 2023
Dear Jeri, We're thrilled you enjoyed your stay with us! Thank you for the glowing feedback and for choosing our hotel for your stay. We can't wait to see you again. Kind regards,Joanna

10/10 Excellent

Bethany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You get what you see. Me and my partner stayed here for our winter trip to London for our Anniversary and the hotel was exactly what we expected, clean, modern, staff were super friendly, welcoming every time we we’d come back into the building. The room was a bit small however it didn’t come as a shock to us nor did it affect our stay, very accessible to Central London via bus/tube. I highly recommend this hotel if you are looking to do some sightseeing seeing in London, it’s very reasonably priced, it is a little bit of a travel however for the price it’s totally worth it. Huge thank you to all the staff at Point A Kensington, it’s a trip to remember for sure. I will definitely return to this hotel if we plan on travelling to London in future.
Stayed 3 nights in Nov 2023
Response from Marina on 30 Nov 2023
Dear Bethany,Thank you for your wonderful feedback! We're thrilled you had a memorable anniversary trip at Point A Kensington. We're glad our cleanliness, modernity, and friendly staff met your expectations. We appreciate your recommendation and can't wait to welcome you back for more London adventures in the future!Regards

8/10 Good

Elizabeth

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Had to change rooms due to some faults but this was rectified immediately. Staff so friendly and helpful, ample good breakfast, and hotel very clean. Have booked another stay for next year. Would recommend to others.
Stayed 7 nights in Nov 2023
Response from Marina on 30 Nov 2023
Dear Elizabeth,We're delighted you enjoyed our responsive service and amenities! Your comfort is our priority, and we're thrilled to have earned your return visit. Looking forward to welcoming you again next year! Thank you for recommending us!Regards,

10/10 Excellent

Saheed

Liked: Cleanliness, staff & service
I liked the location
Stayed 1 night in Nov 2023
Response from Marina on 30 Nov 2023
Dear Saheed,Thank you for choosing us. We are delighted you enjoyed our prime location. We appreciate your 5-star rating!Warm regards

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant staff. Hotel met all our needs for a short visit.
Stayed 4 nights in Nov 2023
Response from Joanna on 29 Nov 2023
Dear Christine, We appreciate that you found the time to share your experience with other travelers. It's great to know that you have enjoyed your stay with us. Thank you for your kind words about our staff, we always try to pay attention to every single detail to make our guests' stays unforgettable. We hope to welcome you back for another enjoyable stay.Kind regards,Joanna

6/10 Okay

Becca

Stayed 1 night in Nov 2023
Response from afiifa on 4 Jan 2024
Thank you for taking the time to give us a review.

8/10 Good

Kim

Stayed 1 night in Nov 2023
Response from Afiifa on 15 Dec 2023
Thank you for your review.

6/10 Okay

Joanne

Stayed 1 night in Nov 2023
Response from Afiifa on 15 Dec 2023
Thank you for your review.

4/10 Poor

Victoria

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was incredibly small and not cleaned properly. There was a thermostat panel in the wall but we were unable to adjust the temperature ourselves, we had to go down to the front to ask them to adjust the temperature in the room everyday.
Stayed 7 nights in Nov 2023
Response from host on 19 Nov 2023
Dear Victoria,I am sorry to hear that you did not enjoy your stay to the fullest. Nevertheless, we appreciate all feedback on our property, as it is a way for us to improve our services.Our hotel uses smart panels to control the AC unit, we will take your words into consideration and try to resolve this issue quickly. Our reception is stafffed 24/7 to help in situations like this where problems may occur. Kind regards,Afiifa

10/10 Excellent

Veronica Rachel

Liked: Staff & service, amenities, property conditions & facilities
Rooms are only cleaned every 3 days. However, when it came time for our room to be cleaned. Only the bed was made. A new towels per request. Dusting, sweeping, and change of Fresh linens were not serviced
Stayed 8 nights in Nov 2023
Response from Joanna on 16 Nov 2023
Dear Veronica Rachel, Thank you for your review, we appreciate it. Cleaning is always done every 3 nights, however, if the guests require fresh towels every day, our reception is staffed 24/7, at any time ready to help. We are looking forward to welcoming you again shortly.Kind regards,Joanna

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Joanna on 16 Nov 2023
Dear Darren, We are hugely grateful for your appreciative review of your stay with us. Thank you for choosing Point A Kensington Olympia and we look forward to welcoming you back. Kind regards,Joanna

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Lovely clean and modern hotel in a good location, close to tube and museums. Staff were friendly and helpful, room was comfortable and quiet. Only thing that would've been nice is glasses for water!
Stayed 1 night in Nov 2023
Response from Joanna on 16 Nov 2023
Dear Guest, We're delighted to hear that you found great value in your stay at Point A Kensington. Our helpful and friendly staff is dedicated to ensuring your stay is enjoyable, and it's heartening to know they made a positive impression. We hope to welcome you back for another enjoyable stay.Kind regards,Joanna

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, lovely staff.
Stayed 1 night in Nov 2023
Response from Joanna on 13 Nov 2023
Dear Peter, We are delighted to hear that your stay with us was enjoyable from start to finish. Our team takes great pride in providing exceptional service, and we're thrilled that you found our staff to be helpful and welcoming. We hope to have the opportunity to host you in the future for another great experience. Kind regards,Joanna

6/10 Okay

Morris, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service
It is in a safe area and has nice staff. The room is ok if you are used to small space and no closets. You need to travel very light if you stay here
Stayed 3 nights in Nov 2023
Response from Joanna on 13 Nov 2023
Dear Morris, Thank you for your feedback. We are sorry to hear that our hotel did not satisfy you 100%. Our staff is dedicated to ensuring that every guest feels welcomed and well taken care of, and it's great to know that they made your stay even more enjoyable. Also, we sincerely apologize for any inconvenience during your stay. We look forward to welcoming you back in the future. Kind regards,Joanna

6/10 Okay

Naleeni

Liked: Staff & service
Disliked: Property conditions & facilities
Rooms were not serviced. As we kept asking for towels or toilet paper. Staff were super helpful in assisting when we needed so thank you.
Stayed 5 nights in Oct 2023
Response from Joanna on 13 Nov 2023
Dear Naleeni,Thank you for your feedback. we are sorry to hear that our hotel did not meet your expectations. As an eco-friendly hotel, we do not provide daily service. Thank you for your kind words about our staff, we appreciate it. Our cleaning is always done every 3 nights, however, our reception is stuffed 24/7, if our guests would like to have fresh towels they are more than welcome. We hope to have the opportunity to host you again. Kind regards,Joanna

6/10 Okay

Lina

Travelled with partner
Liked: Amenities
the room was really small and the breakfast didnt have many options to choose from. I was traveling for a special occasion but apparently the hotel doesnt offer any extra packages to add on top of the stay
Stayed 2 nights in Nov 2023
Response from host on 8 Nov 2023
Dear Lina,I am so sorry to hear that you did not really enjoy your experience at our hotel. Usually, for special occasions we allow guests to send parcels and we decorate the rooms for the guests. We hope that next time we will be able to provide a better experience for you.Kind regards,Afiifa

8/10 Good

Jaime

Travelled with partner
Liked: Amenities
The main problem is that the rooms are really tiny. You will fill like you landed in Japan. After a coule of days you get used to as you organize yourself efficiently. Other thing I did not like is that the housekeeping is only every three days. Besides that, excellent location, very good breakfast and very nice people to help you
Stayed 4 nights in Nov 2023
Response from host on 8 Nov 2023
Dear Jaime,Thank you for your feedback. Due to the hotel cleaning policy, we are only able to clean rooms every 3 nights and I am sorry to hear that you did not enjoy that aspect of your stay. However, I am glad to hear that you enjoyed the location and the attitude of the staff. The breakfast is very popular amongst our guests, as it offers a variety of choices. Our team is also specially trained in customer service in order to provide ultimate customer satisfaction. I am also happy to hear that you enjoyed the location of our hotel, as we are situated in the heart of London and near many tourist attractions,We hope that you may visit us again soon one day.Kind regards,Afiifa

10/10 Excellent

Patricia, KYLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great option magnificent staff
Stayed 1 night in Nov 2023
Response from Joanna on 7 Nov 2023
Dear Patricia, Thank you for taking a part of your busy day to leave us amazing feedback about your recent stay at Point A Kensington. We hope to have the opportunity to host you again. Kind regards,Joanna