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Reviews of Novotel London Waterloo

4 out of 5
Novotel London Waterloo
113 Lambeth Road, London, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 472 out of 1000 reviews" "
Rating 8 - Good. 379 out of 1000 reviews" "
Rating 6 - Okay. 95 out of 1000 reviews" "
Rating 4 - Poor. 39 out of 1000 reviews" "
Rating 2 - Terrible. 15 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

YuanJun

Liked: Cleanliness, staff & service, property conditions & facilities
I like this apartment because it is conveniently located, feels safer, and is more comprehensive.
Stayed 3 nights in Apr 2024

8/10 Good

Jui-Chi

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

4/10 Poor

MARK PAUL, FPO AE

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived Easter Sunday. Check in was a breeze, lady at the front desk was very nice and pleasant to talk to. Around 8pm, called the reception to ask for complimentary water, if available, the guy who answered was rude and told us that the room we booked didn’t include free water. It would’ve been just ok if he told us nicely but it sounded like he’s intimidating us for booking a basic room. Other cons for this hotel are: 1.) It’s nowhere near the Waterloo Station, therefore should not be named Novotel Waterloo. Novotel Lambeth Palace would be appropriate. 2.) Sink and shower are always clogged. You have wait for at least 30 minutes before you can use them again, otherwise it will overflow/flood. 3.) Bedside USB is useless/not working. 4.) Too many noisy kids running in the hallway and the floor above us. 5.) Breakfast area is very small so the line to get a table is very long every morning. You have to go early to avoid the line. We didn’t know the first time so it took us an hour to have breakfast which would’ve been just 20 minutes. 6.) Very few walkable restaurants, have to order delivery most of the time. Overall not recommended! Premier Inn would’ve been better for half the price.
Stayed 4 nights in Mar 2024

8/10 Good

Kek Ming, IRVINE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TV is missing Netflix. Not many USB charging plug, hope to see these improvements
Stayed 2 nights in Mar 2024

8/10 Good

Deborah

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We loved our stay at this hotel. We had never been to London and didn’t know what to expect, but we were pleasantly surprised. The front desk staff is SUPERB! Very kind and helpful. No concierge, but they are willing to help. Location is nice. A bus stop is right outside. There is also a convenience store within a 5 minute walk. Now for the down side - the restaurant is not good. At all. Eat somewhere else if you can. Bring food for breakfast. There aren’t any options near the hotel. And - the temperature in our room - we could not get it cool enough. There seems to be a lock that does not permit you to cool the room down below a certain temperature.
Stayed 5 nights in Mar 2024

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a 5 day stay to explore the city! Safe, convenient with 2 great coffee shops nearby.
Stayed 5 nights in Mar 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are wonderful
Stayed 9 nights in Mar 2024

10/10 Excellent

Alejandro, Alexandria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 1 night in Mar 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to many London tourist attractions
Stayed 7 nights in Mar 2024

10/10 Excellent

Santiago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a great experience. First time in London and Novotel was a great option for my family. We enjoyed our stayed! The staff was great from the minute we walked in. They have great options from breakfast and dinner as well. Thanks,
Stayed 7 nights in Mar 2024

6/10 Okay

Sierra

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just great!
Stayed 6 nights in Mar 2024

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance from many of the major sites. Clean, professional.
Stayed 6 nights in Mar 2024

10/10 Excellent

George

Stayed 1 night in Mar 2024

8/10 Good

Venkata Ramana Rao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to attractions
Stayed 7 nights in Feb 2024
Response from Novotel London Waterloo Team on 10 Mar 2024
Dear Venkata, Thank you for your review.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOVE LOVE THIS HOTEL!
Stayed 6 nights in Dec 2023
Response from Novotel London Waterloo Team on 10 Mar 2024
Dear Patricia, Thank you for such an enthusiastic review. We love it!

10/10 Excellent

Hayley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable
Stayed 2 nights in Feb 2024
Response from Novotel London Waterloo Team on 10 Mar 2024
Dear Hayley, Thank you for your feedback.

8/10 Good

Inderpal Singh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all tourist sights.
Stayed 5 nights in Sep 2023
Response from Novotel London Waterloo Team on 10 Mar 2024
Dear Iderpal, Thank you for your feedback.

6/10 Okay

Mark

Stayed 2 nights in Feb 2024

6/10 Okay

Chloe

Travelled with family and small children
Disliked: Staff & service
During check in it wasn't explained that the card needed to be put in the wall for the lights to come on. So after a long day and it was dark we had to wait for someone to come show us. When they did it took 10 mins or more for them to catch on. £21 for a breakfast was extortionate. When ordering a coffee on a separate morning the staff member wasn't friendly at all. Finally when I tried to check out the woman at the counter ignored me and took someone else when I was clearly waiting. Then the taxi ordered wasn't big enough despite knowing we had many suitcases and not from the country.
Stayed 3 nights in Jan 2024
Response from Novotel London Waterloo Team on 2 Feb 2024
Dear Chloe, Thank you for the feedback. Please accept our apologies that not everything was explained but some guest might feel discomfort if reception desk would explain how all room amenities works. If we would known that it was your first time and you required more information we would gladly explain how operate room amenities. We hope that you will chose our brand in the future and hopefully next experience would be much better.

10/10 Excellent

Steven

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
It’s was a perfect stay bed were slightly hard for my liking
Stayed 2 nights in Jan 2024
Response from Novotel London Waterloo Team on 2 Feb 2024
Dear Steven, Thank you for your score.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A last minute booking for a theatre trip to London. Great service from the staff at the hotel.
Stayed 1 night in Jan 2024
Response from Novotel London Waterloo Team on 26 Jan 2024
Dear Guest, Thank you for taking time for writing this review.

10/10 Excellent

Edna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend.
Staff was friendly and so helpful! Location was a short (less than a mile) walk from Westminster Bridge, the London Eye and the surrounding area. Also, not far from Underground station. Adding the breakfast buffet was great value for us!
Stayed 3 nights in Dec 2023
Response from Novotel London Waterloo Team on 26 Jan 2024
Dear Edna, Thank you for such a great review.

8/10 Good

Rebeca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its very accessible.
Stayed 3 nights in Dec 2023
Response from Novotel London Waterloo Team on 26 Jan 2024
Dear Rebeca, Thank you for your review.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
One elevator was not working. Room’s carpet was dirty. Shower was full of mold. Bath fixtures were dirty. I would not recommend.
Stayed 4 nights in Dec 2023
Response from Novotel London Waterloo Team on 26 Jan 2024
Dear Guest, Thank you for letting us know about your recent stay.We are sorry to hear that your stay wasn't great but we hope that you will give us a change to be of service on you in the future.

10/10 Excellent

Bekir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Novotel London Waterloo Team on 31 Dec 2023
Dear Bekir, Thank you for your rating.

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Novotel London Waterloo Team on 31 Dec 2023
Dear Kate, Thank you for your rating.

10/10 Excellent

Randy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Novotel London Waterloo Team on 31 Dec 2023
Dear Randy,Thank you for your rating.

10/10 Excellent

Randy

Travelled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Novotel London Waterloo Team on 31 Dec 2023
Dear Randy, Thank you for your rating.

8/10 Good

Robert

Stayed 6 nights in Dec 2023
Response from Novotel London Waterloo Team on 31 Dec 2023
Dear Robert, Thank you for your rating.

10/10 Excellent

Madeleine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Novotel in Waterloo made our stay for our wedding amazing. We also had many visitors attending from Canada who followed our booking at the same location. The staff were very accommodating and upgraded us without our asking. Thank you for the well wishes and the complimentary brownie! It was delicious. We will definitely be staying again at our next visit to London and really enjoyed being at such a great location for central London. Madeleine and Craig
Stayed 2 nights in Dec 2023
Response from Novotel London Waterloo Team on 31 Dec 2023
Dear Madeleine, Thank you for such a great review. We are happy to hear that you enjoyed your stay with us and we hope to be off service on you in the near future.

8/10 Good

Khea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I return to London, I will stay at this property. That says it all! Great rooms, comfortable beds, and central to all the attractions!
Stayed 4 nights in Nov 2023
Response from Novotel London Waterloo Team on 31 Dec 2023
Dear Khea, Thank you for your review.

2/10 Terrible

Eleanor

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The carpets were stained. My room was not cleaned and I was way overcharged for my stay with no option of getting the same rate as when I booked from Expedia.ca total rip off in rates.
Stayed 4 nights in Nov 2023
Response from Novotel London Waterloo Team on 31 Dec 2023
Dear Eleanor, Thank you for your review.

4/10 Poor

KRISHNA

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Centrally located, near to many tourist attraction's .
Stayed 3 nights in Nov 2023
Response from Novotel London Waterloo Team on 31 Dec 2023
Dear Krishna, Thank you for your review.

6/10 Okay

sandra Catherine

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Unfortunately there was something on the wall in the bedroom (a bogey)i asked the receptionist if she could get house keeping in to our room and ckean it of the wall when we came back from having tea house keeping had been in our room and changed the towels but not removed the disgusting item next day we when diwn for breakfast and i asked tge receptionist again to get house keeping in and this time we were lucky to have it removed.
Stayed 1 night in Nov 2023
Response from Novotel London Waterloo Team on 31 Dec 2023
Dear Sandra, Thank you for your review. We are sorry to hear that we let you down with housekeeping service and your review will be shared across the team for better service in the future.

4/10 Poor

Susanne

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
No 24 hr food, drink or room service
Stayed 1 night in Nov 2023
Response from Novotel London Waterloo Team on 31 Dec 2023
Dear Susanne, Thank you for your review.

4/10 Poor

Iulian

Travelled with partner
Disliked: Property conditions & facilities
Too expensive for what it had to offer. Old furniture, old carpet and the wc is in a different room from the sink and shower, which is very inappropriate and unsanitary, because you have to move to a different “room” to get your hands washed.
Stayed 4 nights in Nov 2023
Response from Novotel London Waterloo Team on 31 Dec 2023
Dear Iulian, Thank you for your review.

10/10 Excellent

Etienne

Stayed 1 night in Nov 2023
Response from Novotel London Waterloo Team on 19 Nov 2023
Dear Etienne,Thank you for your fantastic score.We look forward to welcoming you again in the foreseeable future.Kind Regards,

8/10 Good

martin

Stayed 1 night in Nov 2023
Response from Novotel London Waterloo Team on 13 Nov 2023
Dear Martin, Thank you for your review.

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Novotel London Waterloo Team on 19 Nov 2023
Dear June,Thank you for your fantastic score.We look forward to welcoming you again in the foreseeable future.Kind Regards,

6/10 Okay

Purdi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Ok
Hotel was nice, easy to find and clean. Bedding was bobbly, not soft, and pillows were flat fibre. Woke up with a stiff neck. Woken throughout the night by banging above us, like someone running around and jumping.
Stayed 1 night in Nov 2023
Response from Novotel London Waterloo Team on 11 Nov 2023
Dear Purdi, Thank you for taking the time to share your recent experience at our hotel. We are delighted to hear you enjoyed our convenient location and clean rooms. Providing a prime location and cleanliness are top priorities for us.I sincerely apologize that the pillows were not as comfortable as you would have liked during your stay. We do have other available pillow options. Your comfort and rest are extremely important to us.We hope you will give us another opportunity to provide you with a truly comfortable stay. Please feel free to reach out if we can assist you in any way, or if you have any other concerns.Kind Regards,

8/10 Good

Mike

Stayed 3 nights in Nov 2023
Response from Novotel London Waterloo Team on 11 Nov 2023
Dear Mike, Thank you for your feedback and your recent stay with us.We look forward to welcoming you back in the near future. Kind Regards

8/10 Good

Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Novotel London Waterloo Team on 1 Nov 2023
Dear Jo, Thank you for your score.

10/10 Excellent

LaTasha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liked so much we stayed here 2x
Walking 10 min and u are the Big Ben and London Eye area. Hop on hop off bus stop within minutes. Great location away but not to far away from the tourist. Good breakfast to start your day.
Stayed 3 nights in Oct 2023
Response from Novotel London Waterloo Team on 1 Nov 2023
Dear LaThasha, Thank you for your review.

8/10 Good

Nicola

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our overall experience was good. The hotel was clean, staff were friendly and the rooms very comfy. The location of the hotel was good as it was walking distance to westminster and to the local tube station Lamberth North. My only criticism was check out was 12 noon and we had the housekeeper knock on at 8:30am, asking when we were leaving. Our young son was still sleeping as we had had a couple of long days sightseeing, luckily they didn't wake him. On another note we would definitely stay again.
Stayed 2 nights in Oct 2023
Response from Novotel London Waterloo Team on 1 Nov 2023
Dear Nicola,Thank you for your feedback.We are glad that despite small incident with housekeeping you did enjoyed your stay with us. Please rest assured that your review will be share across the team to make sure we will learn from your experience. We hope to see you soon!

4/10 Poor

Omar

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stealing money with breakfast
Bed mattress too hard. One elevator not working so only one elevator working, horrible experience. Front desk agent offered and mentioned free breakfast included, confirmed twice and later they charged it. That stealing money. I escalated to supervisor and no action.
Stayed 2 nights in Oct 2023
Response from Novotel London Waterloo Team on 30 Oct 2023
Dear Omar, Thank you for your review. We do apologize for the lift being under maintenance. Your accommodation does not include breakfast and we do not offer complimentary meals on reception.

8/10 Good

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice property, lift being out of action created annoyance with long waits and walking past dirty trays left outside of doors was a little annoying. Watching a member of staff pour wine back in to a bottle from a glass as they had measured a large and not a small was a little worrying. Other than that it was very nice.
Stayed 2 nights in Oct 2023
Response from Novotel London Waterloo Team on 24 Oct 2023
Dear Ian, Thank you for your feedback. Please accept our apologies for the lift being under maintenance, which caused a longer waiting time for using this facility.We are surprised about your experience with bar as our staff is trained how to deal with any order mistakes. We are glad that your overall experience was positive and are looking forward to be of service on you in the future.

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Novotel London Waterloo Team on 24 Oct 2023
Dear Sharon,Thank you for your rating.

10/10 Excellent

Aksana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was allowed late check out…overall great stay
Stayed 3 nights in Oct 2023
Response from Novotel London Waterloo Team on 24 Oct 2023
Dear Aksana, Thank your or your review.

10/10 Excellent

Jessica

Stayed 1 night in Oct 2023
Response from Novotel London Waterloo Team on 19 Oct 2023
Dear Jessica, Thank you for your feedback.