234 Bath Road, Heathrow Point West, Hayes, England
Reviews
8.0
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hotel is now an immigration stop over hotel. I was not informed of the change of use and on arrival was not expected. It took me 2 hours to arrange alternative accommodation for the night and £37 in additional taxi fees
Philip
Stayed 1 night in Jan 2022
Response from Valentina Petrova on 7 Jan 2022
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
We hope that you will give us the opportunity to serve you again in the future.
Hotels.com had forgotten to tell us that the Novotel has been closed for over a month to normal visitors. DO NOT BOOK
Laura
Stayed 1 night in Dec 2021
Response from Valentina Petrova on 7 Jan 2022
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
We hope that you will give us the opportunity to serve you again in the future.
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
4/10 Poor
Ryan
6 Dec 2021
Ryan
Stayed 2 nights in Nov 2021
Response from Valentina Petrova on 20 Dec 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
We hope that you will give us the opportunity to serve you again in the future.
Kind regards,
6/10 Okay
Andy
5 Dec 2021
Andy
Stayed 1 night in Dec 2021
Response from Valentina Petrova on 20 Dec 2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3.
We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Hotel was fine. Booking process after last minute hotel change not so great.
Narinder
Stayed 2 nights in Nov 2021
Response from Valentina Petrova on 20 Dec 2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3.
We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
They cancelled my booking so I didn't even stay there.
I'm still waiting for you to process my refund!!!!
KEITH
Stayed 1 night in Nov 2021
Response from Valentina Petrova on 20 Dec 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
We hope that you will give us the opportunity to serve you again in the future.
Kind regards,
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
We hope that you will give us the opportunity to serve you again in the future.
Kind regards,
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3.
We look forward to welcoming you back in the near future.
4/10 Poor
Martin
Travelled with partner
20 Nov 2021
Disliked: Staff & service
Unfortunately due to unforeseen circumstances probably out of the hotels control we had to move hotel, was not told about what was due to happen.
Our belongs were gone through and we lost some items.
Communication would have made a bad situation a lot better.
Martin
Stayed 3 nights in Nov 2021
Response from Khushboo Jolly on 22 Nov 2021
We do apologies for the inconvenience that this situation may have caused you but also thank you for understanding us. We have sent out emails to all third parties and guest about cancelled booking with after steps they can take (A measure from our side to keep everyone well informed). We do regret if this information has failed to reach you.
We shall use your valuable review to improve our services.
Due to changes my reservation has been transferred to the Holiday inn at London Heathrow Airport. This hotel was excellent and the measures taken for my transfer there were quick and professional.
Yacouba
Stayed 1 night in Nov 2021
Response from Khushboo. J on 18 Nov 2021
Thank you for your positive feedback and co-operation in these unprecedented time. We appreciate your valuable time that you've taken to provide us with this feedback and hope you give us a chance to welcome you again in future.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
We hope that you will give us the opportunity to serve you again in the future.
Kind regards,
We were only there for a few hours to catch an early flight. I booked a double room but at reception was told that I booked a single for 1 person so me and my partner were eventually give twin beds. I would have bothered to complain but we were tired from traveling and only there for 1 night. The room was strange. No proper bathroom door. Shower pressure was so so. There were quite a few stains on the carpets.
Anna-Marie
Stayed 1 night in Nov 2021
Response from Valentina Petrova on 19 Nov 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
We hope that you will give us the opportunity to serve you again in the future.
Kind regards,
6/10 Okay
Robin
15 Nov 2021
Robin
Stayed 1 night in Nov 2021
Response from Valentina Petrova on 19 Nov 2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3.
We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
6/10 Okay
Dilpa
15 Nov 2021
We arrived and was told we were given another hotel
Dilpa
Stayed 2 nights in Nov 2021
Response from Valentina Petrova on 19 Nov 2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3.
We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
2/10 Terrible
Krishan
15 Nov 2021
Krishan
Stayed 1 night in Nov 2021
2/10 Terrible
Joy
14 Nov 2021
Joy
Stayed 1 night in Nov 2021
Response from Valentina Petrova on 19 Nov 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
We hope that you will give us the opportunity to serve you again in the future.
Kind regards,
Ideal location from Heathrow bed was high but sumptuous unfortunately the kettle was broke so couldn't have a drink at night and the morning staff seemed uninterested in our concern. No issues with the night time staff.
paul
Stayed 1 night in Nov 2021
Response from Valentina Petrova on 15 Nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
We hope that you will give us the opportunity to serve you again in the future.
Kind regards,
6/10 Okay
Steven
Business traveller
11 Nov 2021
Liked: Staff & service, room comfort
Steven
Stayed 1 night in Nov 2021
Response from Valentina Petrova on 15 Nov 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
We hope that you will give us the opportunity to serve you again in the future.
Kind regards,
Lovely room. Clean , lots of space and loved the coffee facilities
Alexander
Stayed 1 night in Nov 2021
Response from Valentina Petrova on 15 Nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
2/10 Terrible
Samantha
Travelled with partner
9 Nov 2021
Disliked: Property conditions & facilities
The hotel overall was clean.The restaurant was over priced £16 for a burger that was like McDonald’s! Went to the room as had an early flight and there was constant music playing most of the night!! Banging as we could hear it through the windows of the room.
Samantha
Stayed 1 night in Nov 2021
Response from Valentina Petrova on 15 Nov 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
We hope that you will give us the opportunity to serve you again in the future.
Kind regards,
Love the elegant, thoughtful and efficient use of space plus clever things like the clear refrigerator door, designed to make life easier for us travelers.
Kea
Stayed 1 night in Nov 2021
Response from Valentina Petrova on 15 Nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
10/10 Excellent
Alan
8 Nov 2021
Alan
Stayed 1 night in Nov 2021
Response from Valentina Petrova on 15 Nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
6/10 Okay
Paul
7 Nov 2021
Liked: Cleanliness, room comfort
A little disappointed
Check in was OK but didn't tell me I had to tap the room key in the lift, as for my room carpet had staining and towels one was ripped no biscuits with the coffee in the room
Paul
Stayed 1 night in Nov 2021
Response from Valentina Petrova on 7 Nov 2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3.
We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
10/10 Excellent
Evelyn
7 Nov 2021
Evelyn
Stayed 1 night in Oct 2021
Response from Valentina Petrova on 15 Nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
8/10 Good
Angela
6 Nov 2021
Angela
Stayed 1 night in Nov 2021
Response from Valentina Petrova on 7 Nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Our bedroom was fabulous loved the modern shower room.
Now when we should all be thinking about less meat the veggie options in the restaurant were poor there was only one main course and one of the starters was off. And I would like assurances that the added on service charge is going to the staff that served us?
It was very convenient for the airport with an frequent bus service practically door to door
Ruth
Stayed 1 night in Nov 2021
Response from Valentina Petrova on 6 Nov 2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3.
We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,