Meeting facility

Reviews of Novotel London Heathrow Airport T1 T2 and T3

4 out of 5
Novotel London Heathrow Airport T1 T2 and T3
234 Bath Road, Heathrow Point West, Hayes, England

Reviews

8.0

Very good

Rating 10 - Excellent. 425 out of 1000 reviews" "
Rating 8 - Good. 328 out of 1000 reviews" "
Rating 6 - Okay. 126 out of 1000 reviews" "
Rating 4 - Poor. 58 out of 1000 reviews" "
Rating 2 - Terrible. 63 out of 1000 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Philip

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night of hell
Hotel is now an immigration stop over hotel. I was not informed of the change of use and on arrival was not expected. It took me 2 hours to arrange alternative accommodation for the night and £37 in additional taxi fees
Stayed 1 night in Jan 2022
Response from Valentina Petrova on 7 Jan 2022
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, room comfort
Hotels.com didn’t tell us our hotel was closed
Hotels.com had forgotten to tell us that the Novotel has been closed for over a month to normal visitors. DO NOT BOOK
Stayed 1 night in Dec 2021
Response from Valentina Petrova on 7 Jan 2022
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

HAZEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shall use again
Stayed 1 night in Nov 2021
Response from Valentina Petrova on 25 Dec 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

4/10 Poor

Ryan

Stayed 2 nights in Nov 2021
Response from Valentina Petrova on 20 Dec 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

6/10 Okay

Andy

Stayed 1 night in Dec 2021
Response from Valentina Petrova on 20 Dec 2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

2/10 Terrible

VERONICA, Davis

Stayed 1 night in Nov 2021

8/10 Good

Narinder

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Organised Chaos
Hotel was fine. Booking process after last minute hotel change not so great.
Stayed 2 nights in Nov 2021
Response from Valentina Petrova on 20 Dec 2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

2/10 Terrible

KEITH

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They cancelled my booking so I didn't even stay there. I'm still waiting for you to process my refund!!!!
Stayed 1 night in Nov 2021
Response from Valentina Petrova on 20 Dec 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

2/10 Terrible

Lindsey

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2021
Response from Valentina Petrova on 20 Dec 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple and modern
Clean, spacious, simple and modern. Nice breakfast at good price, which made up for the slightly pricey parking.
Stayed 1 night in Nov 2021
Response from Maurice Coutinho on 25 Nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Kenneth

Stayed 1 night in Nov 2021

2/10 Terrible

Bruce

Stayed 1 night in Nov 2021

8/10 Good

Bahulayan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Maurice Coutinho on 25 Nov 2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We look forward to welcoming you back in the near future.

4/10 Poor

Martin

Travelled with partner
Disliked: Staff & service
Unfortunately due to unforeseen circumstances probably out of the hotels control we had to move hotel, was not told about what was due to happen. Our belongs were gone through and we lost some items. Communication would have made a bad situation a lot better.
Stayed 3 nights in Nov 2021
Response from Khushboo Jolly on 22 Nov 2021
We do apologies for the inconvenience that this situation may have caused you but also thank you for understanding us. We have sent out emails to all third parties and guest about cancelled booking with after steps they can take (A measure from our side to keep everyone well informed). We do regret if this information has failed to reach you. We shall use your valuable review to improve our services.

2/10 Terrible

Lorely

Stayed 1 night in Nov 2021

10/10 Excellent

Vula

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Valentina Petrova on 19 Nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Yacouba

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to changes my reservation has been transferred to the Holiday inn at London Heathrow Airport. This hotel was excellent and the measures taken for my transfer there were quick and professional.
Stayed 1 night in Nov 2021
Response from Khushboo. J on 18 Nov 2021
Thank you for your positive feedback and co-operation in these unprecedented time. We appreciate your valuable time that you've taken to provide us with this feedback and hope you give us a chance to welcome you again in future.

2/10 Terrible

Evan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oh no
Home office detention centre, full of refugees
Stayed 1 night in Nov 2021
Response from Valentina Petrova on 19 Nov 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

4/10 Poor

Anna-Marie

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We were only there for a few hours to catch an early flight. I booked a double room but at reception was told that I booked a single for 1 person so me and my partner were eventually give twin beds. I would have bothered to complain but we were tired from traveling and only there for 1 night. The room was strange. No proper bathroom door. Shower pressure was so so. There were quite a few stains on the carpets.
Stayed 1 night in Nov 2021
Response from Valentina Petrova on 19 Nov 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

6/10 Okay

Robin

Stayed 1 night in Nov 2021
Response from Valentina Petrova on 19 Nov 2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 Okay

Dilpa

We arrived and was told we were given another hotel
Stayed 2 nights in Nov 2021
Response from Valentina Petrova on 19 Nov 2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

2/10 Terrible

Krishan

Stayed 1 night in Nov 2021

2/10 Terrible

Joy

Stayed 1 night in Nov 2021
Response from Valentina Petrova on 19 Nov 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Valentina Petrova on 15 Nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Valentina Petrova on 15 Nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Paul

Liked: Staff & service, amenities, property conditions & facilities
Really helpful staff
Stayed 1 night in Nov 2021
Response from Valentina Petrova on 15 Nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Fraser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room and cleanliness.
Stayed 1 night in Nov 2021
Response from Valentina Petrova on 15 Nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 Okay

Hani

Stayed 1 night in Nov 2021
Response from Valentina Petrova on 15 Nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

paul

Travelled with family
Liked: Staff & service, property conditions & facilities
Ideal location from Heathrow bed was high but sumptuous unfortunately the kettle was broke so couldn't have a drink at night and the morning staff seemed uninterested in our concern. No issues with the night time staff.
Stayed 1 night in Nov 2021
Response from Valentina Petrova on 15 Nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Abhishek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Valentina Petrova on 15 Nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The shower was not working but it’s a very nice hotel.
Stayed 1 night in Nov 2021
Response from Valentina Petrova on 15 Nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 Okay

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Valentina Petrova on 15 Nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Jade

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Valentina Petrova on 15 Nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 Okay

Kristian

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Valentina Petrova on 15 Nov 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

6/10 Okay

Steven

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Nov 2021
Response from Valentina Petrova on 15 Nov 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stop over.
Lovely room. Clean , lots of space and loved the coffee facilities
Stayed 1 night in Nov 2021
Response from Valentina Petrova on 15 Nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

2/10 Terrible

Samantha

Travelled with partner
Disliked: Property conditions & facilities
The hotel overall was clean.The restaurant was over priced £16 for a burger that was like McDonald’s! Went to the room as had an early flight and there was constant music playing most of the night!! Banging as we could hear it through the windows of the room.
Stayed 1 night in Nov 2021
Response from Valentina Petrova on 15 Nov 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

10/10 Excellent

Kea

Liked: Cleanliness, staff & service, property conditions & facilities
Love the elegant, thoughtful and efficient use of space plus clever things like the clear refrigerator door, designed to make life easier for us travelers.
Stayed 1 night in Nov 2021
Response from Valentina Petrova on 15 Nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Malcolm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern room. Close to the airport
Stayed 1 night in Nov 2021
Response from Valentina Petrova on 15 Nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Alan

Stayed 1 night in Nov 2021
Response from Valentina Petrova on 15 Nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 Okay

Paul

Liked: Cleanliness, room comfort
A little disappointed
Check in was OK but didn't tell me I had to tap the room key in the lift, as for my room carpet had staining and towels one was ripped no biscuits with the coffee in the room
Stayed 1 night in Nov 2021
Response from Valentina Petrova on 7 Nov 2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Evelyn

Stayed 1 night in Oct 2021
Response from Valentina Petrova on 15 Nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Angela

Stayed 1 night in Nov 2021
Response from Valentina Petrova on 7 Nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Stephen, Danville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bright, clean and modern.
Stayed 1 night in Nov 2021
Response from Valentina Petrova on 6 Nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Magic, Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight for the airport
Our bedroom was fabulous loved the modern shower room. Now when we should all be thinking about less meat the veggie options in the restaurant were poor there was only one main course and one of the starters was off. And I would like assurances that the added on service charge is going to the staff that served us? It was very convenient for the airport with an frequent bus service practically door to door
Stayed 1 night in Nov 2021
Response from Valentina Petrova on 6 Nov 2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Ernesto

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Valentina Petrova on 6 Nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Arun

Liked: Cleanliness, property conditions & facilities, room comfort
Worth a visit
Great location, comfy bed, had a shisha garden on site which does food drinks and cocktails, definitely stay longer next time.
Stayed 1 night in Nov 2021
Response from Valentina Petrova on 6 Nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Yukiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Valentina Petrova on 6 Nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rekaxing stay
Stayed 1 night in Nov 2021
Response from Valentina Petrova on 6 Nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,