Lobby sitting area

Reviews of Mentone Hotel

3 out of 5
Mentone Hotel
54-56 Cartwright Gardens, London, England

Reviews

7.6

Good

Rating 10 - Excellent. 228 out of 1003 reviews" "
Rating 8 - Good. 461 out of 1003 reviews" "
Rating 6 - Okay. 205 out of 1003 reviews" "
Rating 4 - Poor. 74 out of 1003 reviews" "
Rating 2 - Terrible. 35 out of 1003 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fourth time I’ve stayed (i.e. the last 4 times I’ve visited London on business from the Midlands). I like everything about it: quiet and extremely well-positioned near to St Pancras. Nice staff, good breakfast. Nice atmosphere.
Stayed 1 night in Mar 2024
Response from Mentone Hotel. on 25 Mar 2024
Dear Gordon,Thank you for the time to leave us 5* review.We are glad you enjoyed your stay and hope to see you again.Kind regardsMentone Hotel

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My daughter's and I spent a long weekend in London and we found the Mentone Hotel is in an excellent position for getting around London (Russell Sq tube). The area is quite leafy and has tennis courts opposite. We had room 26 a quad room to the front of the property. The hotel itself is clean and practical. The staff we met were friendly and helpful. I would certainly stay again. One tip is the hotel doesn't have a lift which would only be a problem if you have mobility issues. Thank you Mentone team for making our stay a happy one :)
Stayed 2 nights in Mar 2024
Response from Hotel Management on 24 Mar 2024
Dear Julie, Thank you for taking the time to share your review. We are glad you enjoyed your stay and hope to see you again. Kind regards Mentone Hotel

10/10 Excellent

lynsey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful
Stayed 2 nights in Mar 2024
Response from Mentone Hotel. on 20 Mar 2024
Dear Lyndsey,Thank you for the time to leave us 5* review.We are glad you enjoyed your stay and hope to see you again.Kind regardsMentone Hotel

8/10 Good

Rhiannon

Business traveller
Liked: Staff & service
The staff were great. The property is old and the rooms are small but the location is superb, and it did the trick for a couple nights stay due to a horrible layover!
Stayed 2 nights in Feb 2024
Response from Mentone Hotel. on 7 Mar 2024
Dear Rhiannon,Thank you for taking the time to share your feedback. We are gladyou enjoyed your stay and hope to see you again.Kind regardsMentone Hotel

10/10 Excellent

Jasmin

Great location especially for St Pancras station. Friendly staff & nicely decorated hotel :)
Stayed 1 night in Feb 2024
Response from Mentone Hotel. on 24 Feb 2024
Dear Jasmin,Thank you for the time to leave us 5* review.We are glad you enjoyed your stay and hope to see you again.Kind regardsMentone Hotel

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean hotel close to tube. Only negative is 5 flights of stairs with no lift.
Stayed 3 nights in Feb 2024
Response from Mentone Hotel. on 15 Feb 2024
Thank you for the review.We appreciate your comments.

8/10 Good

Su Le

Liked: Cleanliness, staff & service, property conditions & facilities
Good room service, good breakfast
Stayed 2 nights in Feb 2024
Response from Mentone Hotel. on 15 Feb 2024
Thank you for the review.We appreciate your comments.

8/10 Good

Gerrit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay, nice and clean!
The hotel was clean, nice bathroom and very close to Euston station. Could not fault it. As it must have been quite a substancial residence in the past the only thing is that you can hear guests walking in the room above you. Altough that has happened in newly built hotels too. I had a good stay!
Stayed 1 night in Dec 2023
Response from D on 25 Dec 2023
THANK YOU FOR YOUR REVIEW.WE APPRECIATE YOUR COMMENTS.MENTONE HOTEL

8/10 Good

Anna

Liked: Cleanliness, staff & service
Good choice
Good choice for the price and in a really nice area - a very typical central London street overlooking a green. Warm, comfy but hot water wasn't hot.
Stayed 1 night in Dec 2023
Response from Mentone Hotel on 28 Dec 2023
Dear Anna,Thank you for taking the time to share your review. We are glad youenjoyed your stay and hope to see you again.Kind regardsMentone Hotel

10/10 Excellent

Nour Amr Adel

Stayed 1 night in Sep 2023
Response from Mentone Hotel on 28 Dec 2023
Dear Guest!Thank you for the time to leave us 5* review.We are glad you enjoyed your stay and hope to see you again.Kind regardsMentone Hotel

10/10 Excellent

Sze Shin Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location!
Stayed 5 nights in Nov 2023
Response from Mentone Hotel on 1 Dec 2023
Dear Guest, Thank you for taking the time to share your review. We are glad youenjoyed your stay and hope to see you again.Kind regardsMentone Hotel

8/10 Good

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were absolutely excellent, nothing was too much trouble. They were attentive, without being intrusive. The room was perfectly adequate, with more character than a premier inn or other large chains. Location was perfect, just off the Euston Road, but close enough to be able to walk from the station. it did get a little noisy at night, but mainly due to the nature of a big city, nothing the hotel could do about this, and it didn't last long.If in London again for the night this would be my first choice hotel. I did have a room on the third floor, which involved negotiating a narrow spiral staircase with my suitcase. Being fit and healthy this was not a problem for me, but may be something less fit people may want to check when booking,
Stayed 1 night in Nov 2023
Response from Mentone Hotel on 23 Nov 2023
Dear Graham,Thank you for taking the time to share your review. We are glad youenjoyed your stay and hope to see you again.Kind regardsMentone Hotel

8/10 Good

Alex, Dunfermline

Stayed 1 night in Nov 2023
Response from Mentone Hotel on 28 Dec 2023
Dear Alex,Thank you for taking the time to share your review. We are glad youenjoyed your stay and hope to see you again.Kind regardsMentone Hotel

10/10 Excellent

James

Stayed 1 night in Nov 2023
Response from Mentone Hotel on 18 Nov 2023
Dear James,Thank you for the time to leave us 5* review.We are glad you enjoyed your stay and hope to see you again.Kind regardsMentone Hotel

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything a Solo person needs!
I really enjoyed my stay at the Mentone Hotel. I had a single room, which was small but had all the space I needed with a lovely shower. Overall the cleanliness was immaculate and the view out the window was great.
Stayed 2 nights in Nov 2023
Response from Mentone Hotel on 12 Nov 2023
Dear Nathan,Thank you for taking the time to share your feedback. We are gladyou enjoyed your stay and hope to see you again.Kind regardsMentone Hotel

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Friendly and helpful staff. Comfortable beds. Nice breakfast. Would stay here again.
Stayed 1 night in Nov 2023
Response from Mentone Hotel on 13 Nov 2023
Dear Helen,Thank you for the time to leave us 5* review.We are glad you enjoyed your stay and hope to see you again.Kind regardsMentone Hotel

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Mentone Hotel Reception on 18 Oct 2023
Thank you for taking the time to share your feedback.We are glad you enjoyed your stay and hope to see you again.Kind regardsMentone Hotel

10/10 Excellent

Kathryn

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mentone Hotel on 3 Oct 2023
Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We hope to see you again! Kind regards Mentone Hotel.

10/10 Excellent

Marcus

Travelled with family
Liked: Amenities
Perfect location close to British Library and Kings Cross/St. Pancras train station. Stayed here to move my daughter into Garden Hall for university. Clean, well decorated, friendly staff, great breakfast! Park right across the street with tennis courts and path.
Stayed 3 nights in Sep 2023
Response from George Hotel Reception on 3 Oct 2023
Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We hope to see you again! Kind regards Mentone Hotel.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A true gem near Euston
Stayed 1 night in Sep 2023
Response from M on 10 Sept 2023
Thank you for the review.Mentone Hotel

10/10 Excellent

Emma

Travelled with family
Fab hotel
2 stay here in 2 years. Fab hotel , lovley friendly helpful staff. Convient location. Rooms slightly on small side but if in london you're not likley
Stayed 2 nights in Aug 2023
Response from Mentone Hotel Reception on 24 Aug 2023
Dear Emma,Thank you for the time to leave your feedback!We are delighted to host you again at Mentone Hotel.We look forward to your next visit!Kind Regards,Mentone Hotel.

4/10 Poor

paul

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Mentone Hotel Reception on 24 Aug 2023
Dear Paul,Unfortunately, we couldn't provide a free breakfast for your booking as you booked a Room only.We hope your next visit to Mentone Hotel will be a better experience! We look forward to your stay!Kind Regards,Mentone Hotel.

10/10 Excellent

Bryn

Stayed 1 night in Aug 2023
Response from George Hotel Reception on 12 Aug 2023
Thank you for your feedback.

8/10 Good

Jim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Mentone Hotel on 12 Aug 2023
Thank you for your feedback.

6/10 Okay

Alexandra

Travelled with family
Liked: Cleanliness
Hotel was clean but had faults
We had 2 night stay here we arrived about 11 o’clock and put our bags there then went out for the day. When we came back we got given our room in the attic, when we finally got up the stairs with a suitcase bags and our 6 year old daughter to our room the room was nice and clean but felt sickly was so high up, there wasn’t many towels in the room. On our first night sleeping the guest below had the tv blaring until 1 am in the morning I had to go downstairs in my pjs and knock on the guests door and argue with them to turn the tv down. Breakfast the next morning was a bit of a nightmare there wasn’t enough space for the amount of guests at the hotel so there was a wait to be seated a wait to get to the food. We spoke to the receptionist about moving rooms they couldn’t move us. We went out for the day came back and when we tried to get up the stairs our daughter slipped on the stairs then in the middle of the night someone downstairs started cooking and set the fire alarms off in the hotel. I had no sleep the 2 nights that we stayed. We came for a nice little break as my husband had a second stroke recently and I was in hospital last month. It’s such a shame as this hotel looked lovely nice furniture but just things let it down. Staff where nice and friendly.
Stayed 2 nights in Aug 2023
Response from Reception Mentone Hotel. on 8 Aug 2023
Dear Alexandra,Thank you for taking the time to leave us a positive review. We sincerely apologize for any inconvenience you may have experienced during your stay with us.Regarding the situation you mentioned about the alarm going off due to someone cooking, we wanted to clarify that there was no report of such an incident. The reason behind the alarm was unrelated to fire or burns.Thank you again for your review and we hope to see you again soon.Best regards,Mentone Hotel

10/10 Excellent

vafa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Jul 2023
Response from Mentone Hotel Reception on 28 July 2023
Thank you for taking the time to share your review. We are glad you enjoyed your stay and hope to see you again.Kind regardsMentone Hotel

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was pleasant surprised with this small hotel. Very safe neighborhood, 3 blocks from the Russell Square train station. I took the underground directly from Heathrow and walked to the hotel. If you can’t handle stairs, that could be a problem. I stayed at the last floor, it was 56 stair steps. I got a less expensive room at a top floor. They have rooms with no stairs. I did not have breakfast there, but they do offer it for 10 pounds. They also have 2 Starbucks close by. In Terms of place to eat, Brunswick center has great options, including a great large supermarket (waitrose). There are many small pubs and restaurants on the way to the Brunswick center. There is also a Laundromat. The area is very safe and filled with young people, probably students from the university of London. Highly recommend Mentone hotel.
Stayed 2 nights in Jul 2023
Response from Oumaima on 6 July 2023
Dear guest, Thank you for your positive review. We're glad you enjoyed your stay. We are indeed situated in a safe neighbourhood, just a short distance from the Russell Square train station, making it convenient for our guests to explore the city. While the stairs to the top floor may be challenging, we offer rooms on lower floors as well. We appreciate your recommendation and hope to welcome you back soon. Best regards, Mentone Hotel

10/10 Excellent

Asalia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a perfect location if you’re visiting London. It’s right next to the train station with tons of food options and easy access to anything and everything you want to do. Staff is so friendly and welcoming. Highly recommend!
Stayed 3 nights in Jun 2023
Response from O on 4 July 2023
Dear Asalia,We are incredibly grateful that you took the time to leave us a 5-Star review.We're happy that you're happy, and we're looking forward to your next visit to Mentone Hotel!Kind regards,Mentone Hotel.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Mentone Hotel on 3 July 2023
Thank you for taking the time to leave us a nice review!

8/10 Good

Kathy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
The property was in an excellent location, had daily housekeeping and met out family’s need of 5 people. It was small (very small!) and had no air conditioning - which would have been welcomed as it was very hot when we visited. Overall, had a really nice stay :)
Stayed 4 nights in Jun 2023
Response from O on 28 June 2023
Dear Kathy,We appreciate your time to leave an excellent rating!We are looking forward to your next stay!Kind Regards,Mentone Hotel.

10/10 Excellent

Shiraz, Land O Lakes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable and very spacious, considering we had five in a room! Would stay again. Thank you!
Stayed 1 night in Jun 2023
Response from M. on 18 June 2023
Thank you for taking the time to share your experience and opinions about your stay at our hotel. We value our guests' feedback and strive to ensure that every stay is enjoyable. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
The real jewel of the crown. Service oriented staff, clean, safe, well located
Stayed 2 nights in Jun 2023
Response from O on 13 June 2023
Thank you so much for this 5-star review. We really appreciate you have the time to leave this excellent feedback for us.We are hoping to see you again!Kind regards,Mentone Hotel.

10/10 Excellent

Adrienne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I had an excellent stay at this hotel. The staff was helpful and friendly. The location was extremely convenient for taking the Eurostar to France. I also found some great restaurants close by. There is no lift/elevator which made getting bags in and out of the room a little challenging, but I knew that might be an issue before booking. I highly recommend this hotel and will stay here again when in London.
Stayed 1 night in May 2023
Response from O on 28 May 2023
Thank you so much for the 5 stars.We're happy that you're happy, and we're looking forward to your next visit to Mentone Hotel!Kind Regards,Mentone Hotel.

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from M on 26 May 2023
Dear Jessica,We appreciate your feedback. Your opinion is very important to us. We hope you come back soon.Kind Regards,

10/10 Excellent

Joseph

Travelled with partner
Liked: Staff & service, property conditions & facilities
Friendly nice place to stay
Stayed 1 night in May 2023
Response from M on 26 May 2023
Dear Joseph,We appreciate your feedback. Your opinion is very important to us. We hope you come back soon.Kind Regards,

10/10 Excellent

Rachel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in a single room, which was comfortable and more than adequate for my needs. The location was excellent within easy walking distance of Euston and Kings Cross Stations and of course the underground. The staff were friendly. My only criticism is the towels were refreshed - I would like to have had the option of keeping my towels - I was only there for two nights just on the basis of less washing = more environmentally friendly.
Stayed 2 nights in Apr 2023
Response from M on 23 Apr 2023
We appreciate you sharing your experience with us because with your opinion we take note of what we can improve.Regarding the towels, on your next visit, we hope will be soon. Please, communicate your preference at the reception.Thank you again for your feedback.

10/10 Excellent

STEPHEN, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Administrators Octavia and Joe were very helpful and understanding.
Stayed 2 nights in Apr 2023
Response from O on 17 Apr 2023
Dear Stephen,We're happy to see that you had a 5-Star experience at Mentone Hotel. We will share this with the Hotel team to let them know how we are doing!We are looking forward to your next stay!Kind regards,Mentone Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was attractive and scrupulously clean. The staff were extremely friendly and helpful. There were some maintenance issues. Most important - I had to run water for a very long time to get it hot. This wastes water and so I have given a low score for eco friendliness. One of the lights over the bed didn’t work and I couldn’t get the tv to turn on.
Stayed 1 night in Apr 2023
Response from O on 14 Apr 2023
Dear Guest,We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyoneKind Regards,Mentone Hotel.

10/10 Excellent

Jie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
central location
Stayed 3 nights in Apr 2023
Response from O on 12 Apr 2023
Dear Jie,We are incredibly grateful that you took the time out to leave us a 5-Star review.We look forward to seeing you again soon.Kind regards,Mentone Hotel.

10/10 Excellent

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in the city for a convention, hotel was in a great location near the stations, staff were very helpful and friendly, room clean and comfortable
Stayed 2 nights in Apr 2023
Response from O on 9 Apr 2023
Dear Guest !Thank you for your time to leave that fabulous review!We appreciate and looking forward to your next stay.Kind Regards,Mentone Hotel.

10/10 Excellent

Nadja

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Trip to London
We arrived Friday night and check in was excellent. The room was clean, tidy, and well presented with every facility we needed. I would add a plug socket nearer to the bed if at all possible. Breakfast was chaotic due to people not waiting to be seated. Serving staff very helpful and working very hard but we did have to ask for fruit juice jugs to be filled as empty when we got there. Reception service was very good apart from Saturday morning where I asked receptionist if she could order us a taxi to the theatre which she did but you could see she was clearly displeased at having to do this and made unnecessary comments. On return to the hotel late afternoon, reception was back to their high standards and they ordered a taxi to take us to the Train Station on Sunday. We both slept very well as beds and mattresses are of high standard and windows kept out all noise. Check out was excellent on the Sunday. Overall I would give the hotel 9/10. We both loved it despite the two minor issues.
Stayed 2 nights in Mar 2023
Response from O on 23 Mar 2023
Dear Nadja,It was a pleasure hosting you. We really appreciate you taking the time to share your feedback and being so open with us.I’m glad you felt comfortable.We hope you’ll come and see us again soon!Kind regards,Mentone Hotel.

8/10 Good

Karen

Stayed 2 nights in Feb 2023
Response from O on 1 Mar 2023
Dear Karen,We’re happy you had a fantastic time with us!Thanks for your review, we’re thankful for your choice.We hope to see you again soon!

10/10 Excellent

Ashley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from O on 25 Feb 2023
Thank you a lot for your fantastic review !Really appreciate and hope we can host you again in our Hotel !Kind Regards,Mentone Hotel team.

8/10 Good

Mallory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Little Bloomsbury Hotel
Very good hotel for the price point. Right next to a nice little park with tennis courts and just a few blocks away from the Picadilly line. The only downsides: It is an older building and floor and doors do creak, stairs are more narrow, and someone who lives on the block rides a very loud backfiring motorcycle every so often. I had a very nice stay with my husband and would use again if we want to stay in Bloomsbury area.
Stayed 10 nights in Feb 2023
Response from O on 21 Feb 2023
Dear Mallory,We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.Kind Regards,Mentone Hotel team.

8/10 Good

Aysegül

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from O on 9 Mar 2023
Thank you for sharing with us your experience in our Hotel.We are thankful and looking forward to your next stay.Kind regards,Mentone Hotel.

8/10 Good

CHUEN MAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Response from O on 13 Jan 2023
Thank you very much !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Great little Hotel in a great location, perfect as a jump off point for seeing the sights. Service and food were both excellent. We were on the uppermost floor which is accessed via a very narrow and steep staircase, this did not pose a problem for us, but I can see how some may struggle. The room décor & style was very pleasing, comfortable beds, lovely heavyweight duvet to keep you warm, which is a good thing and leads me to the one little niggle that kept this from being an 5* excellent review on all counts. The top floor appears to be a converted roof space and featured a single glazed metal frame sash window which even when fully closed allowed the cold (and noise) in, there is a radiator below this with thermostat control which worked very efficiently during the day at creating a heat curtain to keep out the cold whilst maintaining a comfortable room temperature. Puzzlingly the heating appears to be turned off at night and given the fact that it was -4º outside, the temperature in the room plummeted, necessitating the need to pull that lovely thick duvet up as far as it would go.
Stayed 2 nights in Dec 2022
Response from O on 16 Dec 2022
Thank you very much !We are happy that you had a pleasant stay with us !Hopefully see you again :)Kind Regards

2/10 Terrible

andrew

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Awful hotel. Many dangerous faults.
Wall socket falling off. Window wouldn’t close. Floors creaked. Noise from above room from 2000-0400 and guests slamming doors shut all night. Small room. Unpleasant. Really poor. Complain to the receptionist in the morning - she didn’t understand English. One of the worst hotels I’ve stayed in.
Stayed 1 night in Dec 2022
Response from O on 10 Dec 2022
We are sorry to hear that ! We definitely will have a closer look for followings issues.But I believe that all of our Receptionist are speaking english.

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service
Clean. Fulfilled my need for a bed and breakfast and near to Kings Cross station
Response from O on 10 Dec 2022
Thank you very much for nice review !!Hopefully we can host you again :)

8/10 Good

Chris

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The Mentone is in a wonderful neighborhood and very walkable to major train and underground stations without being in the hub-bub of London. Staff is friendly and helpful and the room is beautifully decorated.
Stayed 1 night in Oct 2022
Response from O on 10 Dec 2022
That's really nice, we are happy that we made your stay pleasant :)