London County Hall, Westminster Bridge Road, London, England
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 641 out of 1003 reviews" "
10 - Excellent
641
Rating 8 - Good. 239 out of 1003 reviews" "
8 - Good
239
Rating 6 - Okay. 65 out of 1003 reviews" "
6 - Okay
65
Rating 4 - Poor. 34 out of 1003 reviews" "
4 - Poor
34
Rating 2 - Terrible. 24 out of 1003 reviews" "
2 - Terrible
24
9.4/10
Cleanliness
9.2/10
Staff & service
9.0/10
Amenities
9.0/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Excellent
Qing
Travelled with family, Travelled with family and small children
It was a good hotel. At first the hot water did not come out, but then later on it did and there were no issues after that. The location is amazing. The staff was nice. Wish they had more food options at the executive lounge though.
The staff went above and beyond for us. This was a bucket list trip for my youngest daughter who is terminally ill with Leukemia. Coming to London was a dream come true and having a warm and family like staff to make her feel special was so comforting to us all. We loved everyone especially the front desk manager. She was our favorite.
Gina
Stayed 7 nights in Dec 2023
Response from Harsha -Marriott County Hall Front Desk on 14 Feb 2024
Dear GinaThank you so much for your heartwarming feedback. We are incredibly honoured that we made you feel like family, that is always our intention so we're thrilled to have followed through. We wish you and your family well.Harsha - Front Desk Team
Very attentive staff, comfortable room, brilliant swimming pool, excellent breakfast (although would have preferred a buffet for everything other than the cooked breakfasts) and great location.
Chris
Stayed 1 night in Dec 2023
10/10 Excellent
Berat
Travelled with family, Travelled with partner, Travelled with group
The location of this hotel is incredible as you are in walking distance to a number of London's greatest attractions. Breakfast was very disappointing for such an expensive hotel.
Five stars on a great spot. Wake up with the Big Ben in your window, or the London Eye.
Verified traveller
Stayed 3 nights in Oct 2023
8/10 Good
Liang Seng
12 Oct 2023
Liang Seng
Stayed 2 nights in Oct 2023
8/10 Good
Jennifer
8 Oct 2023
Liked: Cleanliness, staff & service
The hotel was beautiful and the staff was courteous and helpful. The only disappointment was the steam room. Silletti’s were under construction, which is part of the reason why I booked the hotel.
Location is perfect. Waking up with Sound of Big Ben was very nice. Good bathroom. Staff was very friendly. Good walking distance to public transportation. We felt welcome and enjoyed our stay for a long weekend. We will come back. Guests from UK and Switzerland.
The staff was the best I have ever encountered. Each person went above and beyond -it made us feel very special. Thank you for an amazing stay. The room was also very large and beautiful. I would stay here again in a heartbeat.
Worse experience ever! Not even equivalent to 2 stars Hotel! Please be careful from Good reviews as I am sure they are not genuine ones. Bad smell all over the Hotel, very old rooms, ongoing works, blocked sinks in toilets, no refrigerator in rooms, not well trained staff....
Location for tourism is ideal and yet you don't get the noise from the attractions outside which I was a little worried about. They have a nice pool although limit the hours that kids can use. We had a "family room" which just meant two queen beds which was fine but a little snug for a family of four.
We had a wonderful stay in the Marriott Couynty Hall and highly recommend it to others. The location is outstanding right beside the London eye and all main attractions. The service and standard of the hotel amenities is excellent and my family loved the pool.We were disappopinnted the sauna and steam room were not available due to construction work but overall a fantastic place to stay.
So close to a lot of « must do » activities. Waterloo metro is very close as well and you can take the underground to explore London and surrounding. The staff at the hotel was excellent. Victoria at the front desk was exceptional as well as the staff at Gillray’s and the M lounge club. Will definitely return.
Room was amazing and very clean and comfortable and when we booked in we had let them know that we were celebrating our wedding anniversary and when we came back after a trip out there were flowers and a lovely dessert and card
The service and cleanliness were impeccable! The stop for the BigRed Bus is right outside of the hotel. The London Eye is literally next door. I highly recommend this hotel.
Alesia H
Stayed 3 nights in May 2023
10/10 Excellent
Justine
Travelled with family
16 May 2023
Liked: Cleanliness, staff & service
Absolutely loved our stay here. The location and property were incredible. Beautiful room and facilities. Breakfast was excellent! Couldn’t recommend it enough.