City view from property

Reviews of London Marriott Hotel County Hall

5 out of 5
London Marriott Hotel County Hall
London County Hall, Westminster Bridge Road, London, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 642 out of 1004 reviews" "
Rating 8 - Good. 239 out of 1004 reviews" "
Rating 6 - Okay. 65 out of 1004 reviews" "
Rating 4 - Poor. 34 out of 1004 reviews" "
Rating 2 - Terrible. 24 out of 1004 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff !!! Harisha is the best
Stayed 7 nights in Mar 2024

8/10 Good

Enerjeta Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Lori

Stayed 3 nights in Mar 2024

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good hotel. At first the hot water did not come out, but then later on it did and there were no issues after that. The location is amazing. The staff was nice. Wish they had more food options at the executive lounge though.
Stayed 3 nights in Mar 2024

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience.
Stayed 2 nights in Feb 2024

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond for us. This was a bucket list trip for my youngest daughter who is terminally ill with Leukemia. Coming to London was a dream come true and having a warm and family like staff to make her feel special was so comforting to us all. We loved everyone especially the front desk manager. She was our favorite.
Stayed 7 nights in Dec 2023
Response from Harsha -Marriott County Hall Front Desk on 14 Feb 2024
Dear GinaThank you so much for your heartwarming feedback. We are incredibly honoured that we made you feel like family, that is always our intention so we're thrilled to have followed through. We wish you and your family well.Harsha - Front Desk Team

10/10 Excellent

Azamat

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice service and nice people
Stayed 4 nights in Feb 2024

6/10 Okay

Harnish

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid quite a lot of money only to be given a view of rubbish bins and pallet loading noise at 6am Poor Feel that this was purposeful
Stayed 2 nights in Jan 2024

10/10 Excellent

aurora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

graham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thoroughly enjoyed our stay
Very attentive staff, comfortable room, brilliant swimming pool, excellent breakfast (although would have preferred a buffet for everything other than the cooked breakfasts) and great location.
Stayed 1 night in Dec 2023

10/10 Excellent

Berat

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel in London! Highly recommend it! Haisa and Nuno were amazing at the Restaurant!
Stayed 4 nights in Dec 2023

10/10 Excellent

DEBBIE

Stayed 2 nights in Nov 2023

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and facility was beautiful
Stayed 1 night in Nov 2023

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel is incredible as you are in walking distance to a number of London's greatest attractions. Breakfast was very disappointing for such an expensive hotel.
Stayed 2 nights in Oct 2023

8/10 Good

Barb

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything!
Stayed 2 nights in Oct 2023

10/10 Excellent

Hector

Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location.
Five stars on a great spot. Wake up with the Big Ben in your window, or the London Eye.
Stayed 3 nights in Oct 2023

8/10 Good

Liang Seng

Stayed 2 nights in Oct 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
The hotel was beautiful and the staff was courteous and helpful. The only disappointment was the steam room. Silletti’s were under construction, which is part of the reason why I booked the hotel.
Stayed 3 nights in Oct 2023

10/10 Excellent

Karim

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location is perfect. Waking up with Sound of Big Ben was very nice. Good bathroom. Staff was very friendly. Good walking distance to public transportation. We felt welcome and enjoyed our stay for a long weekend. We will come back. Guests from UK and Switzerland.
Stayed 3 nights in Sep 2023

10/10 Excellent

Jasvinder

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriot staff were absolutely amazing and very proffessional and they Smiled which does not happen in Swindon
Stayed 1 night in Sep 2023

10/10 Excellent

Edgar

Stayed 4 nights in Sep 2023

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was the best I have ever encountered. Each person went above and beyond -it made us feel very special. Thank you for an amazing stay. The room was also very large and beautiful. I would stay here again in a heartbeat.
Stayed 2 nights in Sep 2023

10/10 Excellent

Nicola

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and lovely friendly staff
Stayed 2 nights in Aug 2023

2/10 Terrible

Ali

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worse experience ever! Not even equivalent to 2 stars Hotel! Please be careful from Good reviews as I am sure they are not genuine ones. Bad smell all over the Hotel, very old rooms, ongoing works, blocked sinks in toilets, no refrigerator in rooms, not well trained staff....

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located. Awesome service and staff.
Stayed 1 night in Aug 2023

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for tourists
Location for tourism is ideal and yet you don't get the noise from the attractions outside which I was a little worried about. They have a nice pool although limit the hours that kids can use. We had a "family room" which just meant two queen beds which was fine but a little snug for a family of four.
Stayed 4 nights in Jul 2023

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is well situated and it is very quiet and the room wwas very nice and spacious.
Stayed 5 nights in Aug 2023

10/10 Excellent

Maura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful stay at the Marriott County Hall.
We had a wonderful stay in the Marriott Couynty Hall and highly recommend it to others. The location is outstanding right beside the London eye and all main attractions. The service and standard of the hotel amenities is excellent and my family loved the pool.We were disappopinnted the sauna and steam room were not available due to construction work but overall a fantastic place to stay.
Stayed 3 nights in Aug 2023

6/10 Okay

Richard

Stayed 4 nights in Jul 2023

10/10 Excellent

Yuyan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location with easy access to attractions. Very clean and quiet rooms.
Stayed 3 nights in Jun 2023

10/10 Excellent

Dylan

Travelled with family and small children
Perfect in every way.
Stayed 2 nights in Jul 2023

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Gemini

Stayed 5 nights in Jun 2023

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
So close to a lot of « must do » activities. Waterloo metro is very close as well and you can take the underground to explore London and surrounding. The staff at the hotel was excellent. Victoria at the front desk was exceptional as well as the staff at Gillray’s and the M lounge club. Will definitely return.
Stayed 3 nights in Jun 2023

10/10 Excellent

Hamilton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
29th wedding anniversary trip
Room was amazing and very clean and comfortable and when we booked in we had let them know that we were celebrating our wedding anniversary and when we came back after a trip out there were flowers and a lovely dessert and card
Stayed 1 night in Jun 2023

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Paul E

Liked: Cleanliness, staff & service, property conditions & facilities
Barry made a great hotel an amazing experience.
Stayed 7 nights in Jun 2023

8/10 Good

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

6/10 Okay

Cherese

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 6 nights in May 2023

10/10 Excellent

Alesia H

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The service and cleanliness were impeccable! The stop for the BigRed Bus is right outside of the hotel. The London Eye is literally next door. I highly recommend this hotel.
Stayed 3 nights in May 2023

10/10 Excellent

Justine

Travelled with family
Liked: Cleanliness, staff & service
Absolutely loved our stay here. The location and property were incredible. Beautiful room and facilities. Breakfast was excellent! Couldn’t recommend it enough.
Stayed 3 nights in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay friendly helpful staff. Very comfortable beds with fab views of the Thames
Stayed 3 nights in Mar 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous hotel!! Can’t imagine staying anywhere else London from now on.
Stayed 5 nights in Mar 2023

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023

4/10 Poor

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The hotel is amazing, staff could not be more helpful, hotel kept beautifully and breakfast was perfect! The room was spotlessly clean, decor was perfect and bath products smelt amazing, however as a family of 4 we all found the beds to be extremely uncomfortable, therefore we did not sleep well, woke the next day all exhausted and this was so disappointing. This did impact on our next day in London as we all felt so tired we actually cut our day short. The hotel was lovely but unfortunately we would not stay again due to bed comfort.
Stayed 1 night in Feb 2023