The staff were very friendly from check in to check out. The location of the hotel was only a 5 minute walk to Tower Hill tube station. In walking distance of the Tower of London and tower bridge. Restaurants and bars near the hotel and a Tesco extra around the corner. Having booked a suite, we were located on the 14th floor, with spectacular views. Rooms were spacious although could have done with a thorough clean before arrival, as had deflated ballon’s from previous occupants still in room. One of the lifts were out of order during our stay which was annoying ant busy periods as it took an age to get down to ground floor. Stairs were available but if carrying a case not ideal. Restaurant and bar were ok, sometimes took a while for drinks to be served, even when not busy. Drinks were reasonably priced for London, £9.50 for a glass of wine and £6 for a pint. The hotel had a games room with a pool table, fuze ball and table tennis. Fault quite in the evenings, but with so much to out and about that was ok. We had a very relaxing time and would recommend if you wanted to stay in that area.