Interior

Reviews of Leonardo Royal London Tower Bridge

4 out of 5
Leonardo Royal London Tower Bridge
45 Prescot Street, London, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 1091 out of 2020 reviews" "
Rating 8 - Good. 533 out of 2020 reviews" "
Rating 6 - Okay. 204 out of 2020 reviews" "
Rating 4 - Poor. 121 out of 2020 reviews" "
Rating 2 - Terrible. 71 out of 2020 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and out
Stayed 3 nights in Mar 2024

8/10 Good

Vanetta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, food was good. Perfect location
Stayed 5 nights in Mar 2024

8/10 Good

Tatiana

Liked: Staff & service, amenities, property conditions & facilities
My stay was pretty great the only thing negative is that when I walked into the room it smelled like someone had just gone and done a workout (very sweaty). Other than that though it was a good stay.
Stayed 2 nights in Mar 2024

8/10 Good

ANDREW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price for the hotel was very reasonable (circa $134 before tax). The bed was one of the most comfortable that I have ever slept in and I wish that I'd asked the name of the mattress brand. As a swimmer, it is rare to find a 25 meter lap pool.
Stayed 1 night in Mar 2024

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It was a nice hotel and very good for the price but night staff were rather rude and moody
Stayed 1 night in Mar 2024

10/10 Excellent

Amo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Helpful staff. Clean. Great breakfast. Will book again
Stayed 2 nights in Mar 2024

8/10 Good

Lester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Rachael

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An enjoyable stay in a good location
Stayed 1 night in Mar 2024

8/10 Good

Kasey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Lucien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and staff was very friendly
Stayed 6 nights in Mar 2024

8/10 Good

Katrina, seattle

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It was a good stay but the front elevators were not working properly and it was a nightmare to get to the ground floor from our 7th floor room. Luckily staff told us about the other set of elevators.
Stayed 3 nights in Mar 2024

10/10 Excellent

HILARY, Nashua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional hotel. Rooms were spotless and very comfortable. Pool and hot tub were fantastic. Staff at the front desk were great and we loved the bar/restaurant. An excellent value for money and great location within 5-6 mins walk from 2 tube stations
Stayed 3 nights in Mar 2024

10/10 Excellent

VIJAYAKUMAR

Travelled with family
Our stay was pleasant and we really enjoyed staying at this property.
Stayed 3 nights in Mar 2024

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is 1st class and the hotel is beautiful. The rooms are very large, which is a major bonus in London. The hotel gives out free candies and Turkish delight every morning. The hotel is filled when tons of beautiful seating areas for guest. There is a tube a few blocks away with lots of restraunts. You can easily walk to Tower Bridge and Tower of London.
Stayed 7 nights in Dec 2023

10/10 Excellent

Frances

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything
Stayed 1 night in Mar 2024

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly from check in to check out. The location of the hotel was only a 5 minute walk to Tower Hill tube station. In walking distance of the Tower of London and tower bridge. Restaurants and bars near the hotel and a Tesco extra around the corner. Having booked a suite, we were located on the 14th floor, with spectacular views. Rooms were spacious although could have done with a thorough clean before arrival, as had deflated ballon’s from previous occupants still in room. One of the lifts were out of order during our stay which was annoying ant busy periods as it took an age to get down to ground floor. Stairs were available but if carrying a case not ideal. Restaurant and bar were ok, sometimes took a while for drinks to be served, even when not busy. Drinks were reasonably priced for London, £9.50 for a glass of wine and £6 for a pint. The hotel had a games room with a pool table, fuze ball and table tennis. Fault quite in the evenings, but with so much to out and about that was ok. We had a very relaxing time and would recommend if you wanted to stay in that area.
Stayed 3 nights in Mar 2024
Response from Alex on 16 Mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our Hotel. we’re so happy to hear that you had a great experience during your stay.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraAdministration Teamtowerbridge@leonardohotels.co.uk

10/10 Excellent

Nadiya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful and friendly
Stayed 5 nights in Mar 2024

2/10 Terrible

Karen, Bradenton

Travelled with family
Disliked: Cleanliness
This hotel was expensive. For that price, I expected a certain level is service. No attempt was made to accommodate our needs. Even though I reserved these rooms several months in advance, our rooms were not together. We were unable to check in until 6 pm even though we arrived at 10am. No attempt for on time check in. The refrigerator/ minibar was broken and the pump soap in the shower did not work. I sincerely hope they were not really using that soap or shampoo in the spa because I was awful. I left an item behind and have been trying to reach a real person all day but have been hung up on 20 times. Take this hotel off your list/ it sucks. Stay at the Travel Lodge across the street. They want you to check out online so they don’t have to hear any complaints. The only saving grace was the bar tender with the multicolored hair.
Stayed 3 nights in Mar 2024
Response from Alex on 16 Mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing us, and if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraAdministration Teamtowerbridge@leonardohotels.co.uk

8/10 Good

Phuong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location was within distance of the Tower Bridge.. convenient to all the restaurants and shops. The gym and the spa amenity was superb.. I traveled alone.
Stayed 1 night in Mar 2024

4/10 Poor

DAVID LAZARO

Disliked: Cleanliness, staff & service, property conditions & facilities
The elevator was broken, bathroom was not clean and was missing soap. In general an overpriced hotel.
Stayed 1 night in Mar 2024
Response from Alex on 11 Mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing us, and if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraAdministrator towerbridge@leonardohotels.co.uk

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Nice bar/restaurant, good food and drinks. The view from the room was 👌
Stayed 2 nights in Mar 2024
Response from Alex on 16 Mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our Hotel. we’re so happy to hear that you had a great experience during your stay.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraAdministration Teamtowerbridge@leonardohotels.co.uk

6/10 Okay

Abu Bakarr

Elevator was the worst experience. My room was not what I booked check in was not ready till 3pm and I had to pay an extra for a late checkout
Stayed 4 nights in Mar 2024
Response from Alex on 11 Mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing us, and if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraAdministrator towerbridge@leonardohotels.co.uk

10/10 Excellent

Davinia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for my birthday ..it was a nice stay
Stayed 2 nights in Mar 2024
Response from Alex on 11 Mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraAdministrator towerbridge@leonardohotels.co.uk

10/10 Excellent

Antonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient. Good value for money.
Stayed 1 night in Mar 2024
Response from Alex on 11 Mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraAdministrator towerbridge@leonardohotels.co.uk

10/10 Excellent

Agnieszka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to tower bridge. Went for a swim and a jacuzzi in the morning before breakfast. Breakfast was great.
Stayed 1 night in Dec 2023
Response from Alex on 11 Mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraAdministrator towerbridge@leonardohotels.co.uk

10/10 Excellent

Abirahmi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than expected, lovely touches like welcome hot chocolate, fruits, lively staff.
Stayed 1 night in Mar 2024
Response from Alex on 11 Mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraAdministrator towerbridge@leonardohotels.co.uk

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was amazing,
Stayed 3 nights in Mar 2024
Response from Alex on 11 Mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraAdministrator towerbridge@leonardohotels.co.uk

10/10 Excellent

Raenette

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant and friendly staff. Lovely hotel with great views of the city.
Stayed 2 nights in Mar 2024
Response from Alex on 16 Mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our Hotel. we’re so happy to hear that you had a great experience during your stay.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraAdministration Teamtowerbridge@leonardohotels.co.uk

10/10 Excellent

Kai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alex on 11 Mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraAdministrator towerbridge@leonardohotels.co.uk

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at the Leonardo Royal Tower Bridge. The staff was excellent and accommodating -- particularly the concierge staff, who went out of their way to get us into our room when we arrived early after a tiring overnight flight and a long trip from the airport (we had not expected such good treatment). The restaurant/breakfast buffet staff was excellent. The hotel was close to bus and underground transportation that got us everywhere we needed to go quickly. The only negative was that one of the two elevators in our tower was out of service long term, but during most of the week that was only a minor inconvenience. We generally use familiar chain hotels, like Marriott and Hilton, for consistency, so we were not sure what to expect; we were very pleasantly surprised, and Leonardo will not be on our list of preferred hotels when we travel in Europe. An excellent experience.
Stayed 5 nights in Feb 2024
Response from Alex on 11 Mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraAdministrator towerbridge@leonardohotels.co.uk

8/10 Good

Pempa Choekyi

Liked: Staff & service
Stayed 5 nights in Feb 2024
Response from Alex on 11 Mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraAdministrator towerbridge@leonardohotels.co.uk

10/10 Excellent

Sebastian, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent the whole experience.
Stayed 4 nights in Feb 2024
Response from Alex on 11 Mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraAdministrator towerbridge@leonardohotels.co.uk

10/10 Excellent

Víctor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location
Stayed 2 nights in Feb 2024
Response from Alex on 11 Mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraAdministrator towerbridge@leonardohotels.co.uk

4/10 Poor

Stacey

Travelled with partner
Disliked: Cleanliness
The staff were lovely, unfortunatley our room was not cleaned in 3 days even though we asked for it to be done. The air con was awful and im sure was breaking throughout the night resulting in myself and partner feeling very ill when waking up. Lots of noise on the weekend from the traffic outside but this was bearable. Room service wasn't the best quality and the chicken flat bread was a panini (not toasted with bacon rather than panchetta) Lots of water around the hotel to keep you hydrated and fruit. The sweets offered on check in were also a lovely treat. The spa is very full on weekends with lots of dirty towles left lying around. The staff refilling in the relaxation room were not quiet at all which was a real shame.
Stayed 3 nights in Feb 2024
Response from the Reception team on 28 Feb 2024
Dear Stacey, Many thanks for staying recently and thank you for taking the time to leave a review.We are delighted to hear that you found our restaurant excellent, and we truly appreciate your kind words about our staff.We are however very sorry to read about the inconveniences. We will share your concerns to the management team and make sure improvements are made on these areas so everyone's stay is perfect.We would love to have you around again in the future when it suits you the most!Best regards,

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel.
Stayed 3 nights in Feb 2024
Response from the Leonardo Royal Tower Bridge team on 27 Feb 2024
Dear Hannah,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely

10/10 Excellent

Aletha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from the Leonardo Royal Tower Bridge team on 26 Feb 2024
Thank you for your sweet feedback. We appreciate your full scores!Regards

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from the Leonardo Royal Tower Bridge team on 27 Feb 2024
Thank you for your top scores Paul regards

8/10 Good

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from the Leonardo Royal Tower Bridge team on 26 Feb 2024
Dear Philip, thank you for sharing your positive review. We are so happy to hear you had a wonderful stay with us and that you liked our hotel We look forward to welcome you back soon!

10/10 Excellent

Ewa

Travelled with family
Liked: Property conditions & facilities
Excellent hotel a very nice location. Front desk fabulous job. Bogdan concierge very helpful and professional. We really enjoyed our stay.
Stayed 3 nights in Feb 2024
Response from the Leonardo Royal Tower Bridge team on 26 Feb 2024
Dear Ewa, Thank you for taking the time to share your experience.We apologise for the inconvenience caused during your stay with us.I hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a stay that is memorable for all the right reasons.Kind regards,

8/10 Good

Rashi

Liked: Cleanliness, property conditions & facilities
Really comfortable bed. Room service was a little unresponsive and broken lift led to long waiting time to go down or back to the room. Really good gym area and pool area
Stayed 3 nights in Feb 2024
Response from the Leonardo Royal Tower Bridge team on 26 Feb 2024
Dear Rashi, Thank you for taking the time to share your experience.We apologise for the inconvenience caused during your stay with us.I hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a stay that is memorable for all the right reasons.Kind regards,

10/10 Excellent

Paulina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from the Leonardo Royal Tower Bridge team on 27 Feb 2024
Dear Paulina, Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely

6/10 Okay

RaQresha

Disliked: Staff & service, property conditions & facilities
Great learning experience
Stayed 3 nights in Feb 2024
Response from the Leonardo Royal Tower Bridge team on 26 Feb 2024
Dear RaQresha, thank you for your nice feedback regarding our hotel. However, I would like to express my sincere apology if there were aspects that we fell below expectations that did not give you a good impression. Your feedback is important to us and rest assured it will be addressed with our designated team to improve our service. We appreciate your sharing your concerns, and we look forward to your next visit for a much better stay.Kind regards,

8/10 Good

Gareth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Feb 2024
Response from the Reception team on 23 Feb 2024
Thank you Gareth for your scores. Regards

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Chloe

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Staff weren’t attentitive. There was still tons of tape stuck to the ceiling. Shower didn’t get hot. Good facilities gym and hot tub and sauna.
Stayed 2 nights in Feb 2024
Response from the Leonardo Royal Tower Bridge team on 23 Feb 2024
Thank you for your feedback and we are sorry to hear your disappointment with the staff,We will share your feedback with the relevant teams to improve our services., Regards

10/10 Excellent

Mirriam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe
Stayed 2 nights in Feb 2024
Response from the Reception team on 23 Feb 2024
Thank you for your high scores and we look forward welcoming you soon again!Regards

8/10 Good

Tavneet

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

J

Travelled with partner
Liked: Cleanliness
Lifts had to wait for 20 mins No steam room open
Stayed 1 night in Feb 2024
Response from the Leonardo Royal Tower Bridge team on 20 Feb 2024
Dear J, Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing us, and if we can be of any assistance to you, please contact us directly.regards

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with friendly staff, good location
Stayed 2 nights in Feb 2024
Response from Alexandra on behalf of the Reception team on 20 Feb 2024
Dear Paul, We are thrilled to hear that you enjoyed your whole stay and lovely to read such nice comments! Regards,

6/10 Okay

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Generally a well appointed and comfortable hotel
Stayed 1 night in Feb 2024
Response from Alexandra on behalf of the Reception team on 20 Feb 2024
Dear Gordon, Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.