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Reviews of Hyde Park Executive Apartments

3.5 out of 5
Hyde Park Executive Apartments
8-18 Inverness Terrace, London, England

Reviews

6.6
Rating 10 - Excellent. 131 out of 999 reviews" "
Rating 8 - Good. 336 out of 999 reviews" "
Rating 6 - Okay. 276 out of 999 reviews" "
Rating 4 - Poor. 153 out of 999 reviews" "
Rating 2 - Terrible. 103 out of 999 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Sam

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wasn’t expecting hotel standards for our stay .we booked only for one night to visit the royal Albert hall . Location wise it was very close and convenient. But i would highly recommend anyone not to stay here. The room itself was dark and dingy not at all like the photos on the website . Toilet was dirty with stains the bed seemed to be broken on one side and slanted which was less than ideal. The view outside our window was just a scaffolding building site. But even after all that I thought it’s only one night it won’t be that bad . This place seems to attracts all sorts of people that show lack of respect for others, it comes across more like a bedsit for the homeless . we were woken up at 0300 from loud music and shouting There was a party happening next door to our room. They were letting in people from outside so multiple people were in the corridor. People were banging on doors . Smoking weed and god knows what else . Felt really unsafe and not happy at all. Me and the Mrs didn’t sleep and was a really stressful situation to be in. When we explained the situation to reception they were unhelpful and didn’t seem bothered in the slightest . We have to take it up through management to try and get a refund. But we’ve had no reply. We feel robbed and it ruined our stay in London. Stay clear !
Stayed 1 night in Mar 2024

2/10 Terrible

Hartaj

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience at Executive Rentals was nothing short of a nightmare. The rooms were downright filthy, with stains on the walls, mold infesting the shower, broken tiles, and a mattress straight out of a horror movie – it felt like sleeping on a bed of nails. And forget about housekeeping; it was nowhere to be found. To add insult to injury, the fire alarm went off at midnight, sending everyone into a panic with no clear communication from the management. As if that wasn't enough, the broken toilet seat and dysfunctional telephone were just the cherries on top of this disaster cake. And let's not ignore the ludicrous disclaimer plastered everywhere, essentially absolving the management of any responsibility for guests' belongings. It's like they're daring you to stay and have your stuff stolen or damaged. In short, Executive Rentals is a joke. Don't be fooled by the name – it's more like a rundown shelter than anything executive. Save yourself the headache and stay far, far away.
Stayed 5 nights in Mar 2024

6/10 Okay

Michael

Stayed 3 nights in Feb 2024

10/10 Excellent

Meena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

Zuri

Stayed 2 nights in Dec 2023

6/10 Okay

Michelle

Liked: Room comfort
Disliked: Cleanliness
It was nice not bad but worth the money spent
Stayed 2 nights in Dec 2023

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value apartment
Good value for money. Simple but spacious room and kitchenette was a bonus. Unfortunately the fridge wasnt working but this didnt affect our winter stay. Toiletries, toilet rolls and teabags etc were requestable from reception but would have been better if there were enough in the room for the length of stay, given that rooms are not serviced for free unless you stay for 7 days.
Stayed 3 nights in Nov 2023

2/10 Terrible

J

Disliked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find from underground. Near to Hyde Park. Very quiet at night
Stayed 1 night in Nov 2023

10/10 Excellent

Moshood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Anthony

Stayed 4 nights in Nov 2023

10/10 Excellent

Daniela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing 3 nights in London. The Hitel are really good location, it has 2 underground station and really close bus stip as well. The room was alright clean and good size for 2. It had cooker, microwave, tea, cafe and fridge. Really convenient for have a good breakfast. They might consider to change the mattress becauss it was quite old and uncomfortable, but it was good for the value
Stayed 2 nights in Nov 2023

4/10 Poor

Craig

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
this is NOT an executive apartment, its like a bed sit.
Stayed 1 night in Nov 2023

6/10 Okay

emanuel

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
run down and smelly
The photographs on the website are certainly much better than the actual property. Windows so dirty that it was impossible to establish the weather outside, the view was of a large building where we could see our neighbours. The bathroom was rather smelly (drains possibly). We opted out to not use anything in the kitchen. The TV was small and the only armchair had seen better days
Stayed 2 nights in Oct 2023

10/10 Excellent

Mekala

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good apartment very central for east access to tube stations. Quite warm in the room at night and street can be noisy at times. Staff were lovely, would definitely stay again.
Stayed 2 nights in Nov 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was boiling hot when we entered. Had to keep windows open and radiator switched off that night although it was rainy night Fan provided was not working in one and very noisy on the other one( pedestal) Photos in website was impressive but not the actual property .
Stayed 1 night in Oct 2023

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Alex

Liked: Staff & service, property conditions & facilities
Toilet hadnt been brushed. Everything else seemed clean Was close to underground and park
Stayed 3 nights in Oct 2023

10/10 Excellent

Brian, Adelaide

Travelled with partner
We had a lovely stay the staff were really good
Stayed 15 nights in Sep 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Too much bad to recommend
The place overall seemed a little run down, the shower door wouldn’t close for me after I initially opened it, the toilet seat was also broken. Walls were very thin so could hear everything going on within the building, people walking around, people’s phones alarms and people having conversations. The location is the best thing about it as it’s very close to Hyde Park but never would come back
Stayed 1 night in Sep 2023

8/10 Good

David

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Convenient business stay
4 night business stay. Convenient location. Clean and safe. Bed was reasonably comfortable but mattress need renewal. Useful kitchen facilities. Not good if you need a table for work. I would book again if I needed a convenient London location with self catering option.
Stayed 4 nights in Sep 2023

8/10 Good

Chris

Business traveller
Liked: Cleanliness, property conditions & facilities
Great accommodation but far too warm even on a cool wet evening in September had to have the windows wide open and a fan on all night :(
Stayed 1 night in Sep 2023

4/10 Poor

K H L

Stayed 1 night in Sep 2023

4/10 Poor

Emma

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The triple rooms are all in the basement- do you book! The double rooms are ok, basic but ok. Staff were great as we had to move rooms in the night as the basement flooded due to torrential rain
Stayed 1 night in Aug 2023

8/10 Good

Roger

Stayed 4 nights in Aug 2023

4/10 Poor

Shane

Disliked: Cleanliness, staff & service, property conditions & facilities
The place was over heated and not very clean. Found a few bugs in the bathroom
Stayed 2 nights in Aug 2023

8/10 Good

Christian

Liked: Cleanliness, staff & service
Bed below mattress was broken so half the bed sank when you tried to lie down on it. Toilet seat was also broken. Everything else was ok. Very good location.
Stayed 2 nights in Aug 2023

10/10 Excellent

Abdul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and silent place
Stayed 2 nights in Aug 2023

4/10 Poor

Win

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cockroach on the floor
there was a cockroach on the floor and it was terrible. the room was hot and it needs more cleanliness
Stayed 1 night in Aug 2023

8/10 Good

BRUNO

Liked: Cleanliness, property conditions & facilities
we really enjoyed staying at the hotel. but one thing I need to say, you urgently need to fix the problem with the bathroom stall, it always flooded when we went to take a shower, and dirt came back from the drain only it was disgusting to take a shower. otherwise we like it a lot. 🇧🇷
Stayed 5 nights in Jul 2023

2/10 Terrible

Donna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was the £120 for the cockroaches?
For a 4* hotel and the cost of a room I expected more. The room was basic at best. We were placed in what seemed like a basement with only one window letting in natural light which was on the ceiling. No way to block out the morning sun. The mattress was uncomfortable and lumpy we did not trust the cleanliness so slept on top of the duvet. We even encountered cockroaches in our room. We were moved but if theyre in one room theyd be in the others. Outraged and disgusted with this hotel.
Stayed 1 night in Jun 2023

4/10 Poor

Katie

Stayed 1 night in Jun 2023

6/10 Okay

Amanda

Travelled with family, Travelled with family and small children
Liked: Staff & service
Overall the room was ok. Definitely not luxury and not worth the amount we paid per night but we were mostly there to sleep. The shower was tiny with mould in the grout and a broken door handle. The toilet seat was about to come of though they did fix it when I reported it. The front door scanner was flat so that was fixed too. We couldn't leave the window open as it opened straight into a courtyard so that made the room super hot. No AC only two fans which were noisy. TV was above the bed so that was awkward to watch. Vinyl flooring was lifting. No teatowel to wipe dishes. No safe to secure any items. Door was left ajar after they'd fixed the toilet seat so anyone could've entered our room. Staff were nice enough. Good location near two trainlines and bus routes.
Stayed 3 nights in Jun 2023

2/10 Terrible

Antonio

Stayed 1 night in Jun 2023

2/10 Terrible

Jing

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
A Place for homeless
I booked this hotel for a 7 day family vacation at London. It’s the first time in my life I had to booked another hotel two days after staying here. When I checked in, I was given a room in basement. I couldn’t believe my ears and had to ask the clerk again. We ended up staying because we are all tired after a long red-eye flight from the US. The hall way to the room is like a maze with many doors. The room floor is not clean. The worst is the mattress, it’s springs are so old that it doesn’t give any support. My wife woke up the next with a sore back. We stayed another day just hoping we can get used to it and enjoy our vacation. But the next night it became worse. Someone upstairs stomping the floor for an hour. And you can hear all kind of noise like toilet flushing, underground train running. My wife’s back felt like broken. So we packed our luggage and found a branded hotel to enjoy the rest of our vacation. The Uber driver told us the low end hotels in the area are for people in between moving their homes who seeks a cheap place to stay. But the price we paid is really not that cheap. I can’t believe this hotel can still get a 3 star rating.
Stayed 6 nights in Jun 2023
Response from Management on 21 June 2023
Dear guest,as much as we appreciate your feedback we strongly believe it has been written with great exaggerations. It is quite common in London to have rooms on the lower floor. The room was cleaned prior to your arrival and the mattresses are new. Any noise complaints could have been addressed to reception, as it is 24hrs. We believe that your expectations are different from what we offer. This is far from a place for the homeless and we do not accept such insults. Please remain a tad more realistic next time you consider writing a review. Thank you.

8/10 Good

Gavin

Travelled with partner
Liked: Cleanliness, staff & service
Over all very good but a few things needed replacing or repair Staff were pleasant and somewhat helpful The room was clean & quiet, the location was convenient with 3 tube stations and buses close by Several pubs & restaurants close but the fresh food options were limited
Stayed 6 nights in May 2023

6/10 Okay

Kaisa

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Adequate
Good stuff: Location is great! Close to Hyde Park, 2 tube stations, busses, lots of restaurants and grocery shops. Staff were friendly, but distant. The apartment was nice size for us (2 adults and 2 children, 1 bedroom, one room with bed for kids + eating area and small kitchenette). The room was facing the back-side and was quiet even with the windows were open. Not so good: The rooms were a bit dirty and run down. Windows haven't been cleaned in a long while. There was a huge spider in our bedroom. There's no air-conditioning, so we kept the windows open. The water pressure on the 4th floor is quite low.
Stayed 3 nights in May 2023

4/10 Poor

Becki

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Benedicto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grear location and price!
Great location, close to the underground. Restaurants, market, and near to all the tourist attractions. Good hotel for the price.
Stayed 4 nights in May 2023

6/10 Okay

Shauna

Disliked: Property conditions & facilities, room comfort
You get what you pay for
Reading the other reviews. You get what you pay for. Good location a bed to sleep In a shower to shower in, an added bonus of a small kitchen which was working. Ok the room didn’t look like any of the photos on hotels.com and it was warm. If You want 5* for 1* price then book somewhere else you want somewhere to sleep for 8 hours have a shower then leave then that’s what you get.
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Management on 3 May 2023
Thank you for your feedback! .

2/10 Terrible

Urszula

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, looks promising in the pictures until you get there. The corridor on the way to my room smelled weed. I was put in the basement room, overlooking the tiny courtyard with a big trash container in the middle. The window was not sealed - even closed you could hear all the street noises and smell the weed and cigarette smoke. Cleanliness level was a disaster. The room hasn’t seen cleaning agents for a very long time. Not to mention any deep cleaning. Window blind (which had to be down all the time) was dirty. Toaster was sticky of dirt. Bathroom - buildup of lime and mould and some blah stuff around shower cabin, shower-head so dirty that I was considering not to shower at all since who knows what was coming out of it with water. I turned on the toaster and the fire sensor went off. I was stressed to shower since I like my showers hot and was concerned that the steam will make the sensor go off again. Water in shower barely flowing - shower head being clogged with lime and brownish thing difficult to identify. Bathroom not maintained at all. The bar that holds the shower head was barely holding - I was sure at some point it would just fall on my head. No bedside table, no work desk (online it listed desk), no carpet. I didn’t feel safe at all. Calling this place “executive” is a joke. Calling this room “superior” is a joke. And displaying on the websites pictures that have nothing to do with reality is just cheating. My first and last time there.
Response from Management on 3 May 2023
Thank you for your feedback! We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

M R

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not executive. Quality of room disappointing
Not very clean and room very tired looking might have been executive 5 yrs ago ! needs decorating. Room was in basement so not the best out look. No idea what the other rooms are like but definitely avoid basement room. We wont be staying here again. Do not recommend!
Stayed 3 nights in Apr 2023
Response from Management on 3 May 2023
Thank you for your feedback! We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Colin

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Disappointing. Very basic accommodation. Noisy floors and doors during the night. The stairs up to the bed should come with a warning. The only good thing is the location.
Stayed 1 night in Apr 2023

2/10 Terrible

Robin Carla

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a good experience. Paid for two nights but left after one. Bathroom window lock was broken and the people adjacent were partying in their room until 3am smoking drugs out their window. Didn’t feel safe. Bed mattress had to be 20years old. Sink hole in shower was blocked so could not run shower for more than 2/3 min
Stayed 2 nights in Apr 2023
Response from Management on 3 May 2023
Thank you for your feedback! We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Emily

Travelled with family
Put in the basement. Had to go through 6 doors to get to our room. Lino floor. Not even a rug. Not very clean. Cold. Had to listen to toilets flushing and the subway all night. Photos did not depict the reality!
Stayed 1 night in Apr 2023
Response from Management on 3 May 2023
Thank you for your feedback! We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

richard

Liked: Staff & service, amenities
Clean close to Queensway and Bayswater tube stations nice big room decent shower efficient check in and out
Stayed 3 nights in Apr 2023
Response from Management on 3 May 2023
Thank you for your feedback!

4/10 Poor

Patrick

Stayed 2 nights in Feb 2023
Response from Management on 3 May 2023
Thank you for your feedback! We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Janette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, friendly staff.
Stayed 6 nights in Mar 2023
Response from Management on 3 May 2023
Thank you for your feedback!