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Rating 10 - Excellent. 170 out of 555 reviews" "
10 - Excellent
170
Rating 8 - Good. 257 out of 555 reviews" "
8 - Good
257
Rating 6 - Okay. 76 out of 555 reviews" "
6 - Okay
76
Rating 4 - Poor. 29 out of 555 reviews" "
4 - Poor
29
Rating 2 - Terrible. 23 out of 555 reviews" "
2 - Terrible
23
8.4/10
Cleanliness
8.0/10
Staff & service
7.8/10
Amenities
7.6/10
Property conditions & facilities
7.2/10
Eco-friendliness
Reviews
10/10 Excellent
Megan
Travelled with family, Travelled with family and small children, Travelled with partner
This was a great spot for our time in London. Close to the underground. Great room!
Megan
Stayed 2 nights in Apr 2024
8/10 Good
Sheree Jane, Prestwick
Travelled with family and small children
11 Apr 2024
Liked: Cleanliness
This hotel was good for access to Bayswater Underground. Our room was a good size and cleaned every day with lots of clean towels supplied. But we were right next to the air con machines or something and the smell was terrible. We should have asked to move but we were only there for 3 nights and were really only in the room to sleep. For the price and location the room was good value for money
The grand plaza has bedbugs (which we discovered as we left), thebleast comfortable sofa bed that I have ever slept on, and wen went had now hot water for three days and asked to have it fixed, the maintenance person came in and used the bathroom while he was there (toilet seat left up). I complained to the front desk and they did nothing about it.
Καθάριζαν το δωμάτιο καθημερινά. Κοντά στο underground. Ωραια περιοχή .
STYLIANOS
Stayed 7 nights in Feb 2024
10/10 Excellent
Elizabeth
9 Jan 2024
Elizabeth
Stayed 6 nights in Dec 2023
10/10 Excellent
Frew
Travelled with family
2 Jan 2024
Liked: Cleanliness, room comfort
Excellent location, able to go out for morning runs in the park which was amazing. Staff were accommodating to store our luggage while traveling to other destinations. Can’t wait to get back to spend one more night before getting back to US
I am a return customer and have stayed here a number of times. Would highly recommend the Grand Plaza particularly if there are more than 2 people travelling together.
the place is ok since we are a family of 6, there are 2 rooms and an ensuite, but still, the people in the other room need to get into the master's to use the washroom. It would be nice to have at least a small powder room. the kettle is not working. and the receptionist, the white guy is a little rude when asked. he is on the night shift
Maritess
Stayed 3 nights in Nov 2023
8/10 Good
Emma
Travelled with family
18 Nov 2023
Liked: Cleanliness, room comfort
Great value
Great value for money would have liked pillow protectors.
Emma
Stayed 2 nights in Nov 2023
10/10 Excellent
Amanda
Travelled with family
10 Nov 2023
Liked: Cleanliness, room comfort
Will Stay Here Again!
Great location and wonderfully large rooms! We were very happy with our choice to stay here, particularly as we were spending four nights. Located in a safe and very pretty neighborhood and within walking distance to the tube.
Good location for Kensington & Hyde Park events. Room was compact but did provide a dining space & small kitchen. Plentiful towels & bathroom products provided. Left luggage facilities secure & convenient.
Would stay again
Cleaning staff professional and polite. Room inclusions of kitchenette and bathroom good. There were steps on each floor even though there was a lift. So access was a challenge with bags. Reception staff were unwelcoming and seemed as if they did not like their jobs - they did not smile or say any welcome, and seemed very unhappy. This was such a shame
Anne
Stayed 5 nights in Sep 2023
6/10 Okay
Chris
25 Sept 2023
Chris
Stayed 8 nights in Sep 2023
10/10 Excellent
Kok
Travelled with family
28 Aug 2023
Liked: Cleanliness, room comfort
Comfort and convenience
Good location. Easy access to metro station and has many food outlets nearby.
Sound really travels. Sounded like a heard of elephants stomping around in the room above us each night. Maybe we were just unlucky. Great location and staff were helpful.
Quad room (2 bedrooms)-Great location, near Hyde Park, Notting Hill, 25 minute walk to Paddington, nice trendy restaurants close by. Had room 120, it got very warm and no a/c with the current heatwave, a tad uncomfortable for us. 1 bedroom had ceiling fan. No A/C and there was no offer of a fan for the front bedroom. Housekeeping was good. Really more 3 star.
I was traveling with my daughter in law and 4 granddaughters we booked this trip as a surprise for my granddaughters birthdays to spend one night in London after they went to Harry Potter tour , I had called the hotel to say we would arrive at 830 and was there Resturant still open? They assured me it was open until 10pm we had arrived at 815 to be told the Resturant was closing we were to hurry up? We checked in after a deposit was demanded by the reception staff I was told it was in case of anything breaking in the room I said ok I had pre paid €331 for the worse hell hole you could imagine. Blood stained duvet covers filthy dirty rugs stains on chairs no locks on the doors noises constantly from the stairs and I called the receptionist who did call to the room quickly, we showed him the duvet cover his response was the housekeeping is gone I asked were they ever here? This room is appalling he shrugged his shoulders and said that he would bring a fresh cover he did the place stinks and I mean it smells!!! I don’t recommend this kip to anyone especially with kids!!! We got out as fast as we could the next morning. FYI DONT BE FOOLED BY THE OUTSIDE PHOTOS ARE VERY DECEITFUL!!!
We liked the Grand Plaza Hotel very much.
Our room was clean, the staff are very friendly. The location is also excellent, near underground stops and amazing Kensington Gardens.
Excellent staff and service. Room was comfortable and had everything we needed for our stay. As with many hotels we’ve stayed at, it could use more towel hooks in the bathroom - but that was the only downside.
Camielle Edwards
Stayed 3 nights in Aug 2022
10/10 Excellent
Veronica
17 July 2022
Veronica
Stayed 7 nights in Jul 2022
6/10 Okay
Caroline
Travelled with family and small children
16 July 2022
Liked: Cleanliness, amenities
The staff is lovely and they try really hard to provide great service and cleanliness. It was nice to be able to walk to Bayswater Station and Paddington Station. The property itself does need some upgrades and remodeling to make it more comfortable.
It feels like home away from home. The neighborhood has a cozy atmosphere, and very convenient for travelers like us.
Alexander
Stayed 4 nights in Jul 2022
8/10 Good
Guido, Coral Gables
Travelled with family
21 June 2022
Liked: Cleanliness
very convenient area, good infrastructure
Guido
Stayed 4 nights in Jun 2022
8/10 Good
Estefania
Travelled with family and small children
13 June 2022
Disliked: Amenities
Location was really nice. The outside looks much prettier than inside. Has a Malaysian restaurant inside, and the cooking smell came into the rooms all the time.
Laundry service good price and good service.