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Reviews of DoubleTree by Hilton Hotel London - Chelsea

4 out of 5
DoubleTree by Hilton Hotel London - Chelsea
Imperial Road Imperial Wharf, London, England

Reviews

8.4

Very good

Rating 10 - Excellent. 451 out of 1002 reviews" "
Rating 8 - Good. 360 out of 1002 reviews" "
Rating 6 - Okay. 107 out of 1002 reviews" "
Rating 4 - Poor. 46 out of 1002 reviews" "
Rating 2 - Terrible. 38 out of 1002 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Herman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was within 2 minute walking distance to the train
Stayed 3 nights in Mar 2024
Response from Riccardo Meloni - Duty Manager on 11 Apr 2024
Dear Herman,Thank you ever so much for taking the time to leave your review - fantastic to see you had such a lovely stay and found our location so convenient!The team and I hope to welcome you back when you are next in the area.Kind Regards,Riccardo Meloni

10/10 Excellent

Christie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible,, and the buffet breakfast was delicious!
Stayed 2 nights in Mar 2024
Response from GG on 23 Mar 2024
Dear Guest,Thank you for taking your precious time and providing us a positive feedback on your stay with us.Looks like you had a wonderful time with us.We thank you once again for choosing us and see you soon back again when ever your business or leisure brings you back to London.Thank you.Front Office team

4/10 Poor

joanna

Liked: Cleanliness, staff & service
The front desk staff were great, friendly and attentive to solving issues, but unfortunately the sound travel between rooms was awful and the key card entry system to the rooms seemed generally faulty resulting in having to change rooms and even the second room had the same issue. The sound issue would be a deal breaker against booking again for an otherwise reasonable hotel.
Stayed 1 night in Mar 2024
Response from RR on 17 Mar 2024
Dear Joanna, Thank you very much for taking the time to provide us with your valuable feedback. I can see that you did not enjoy your stay with us . I have shared your comments with the team. We hope to welcome you back in our hotel in the near future. Kindest Regards, Revanth, Duty Manager.

10/10 Excellent

Kourtney

Liked: Cleanliness, staff & service, property conditions & facilities
I loved this hotel stay.
Stayed 4 nights in Feb 2024
Response from Riccardo Meloni - Duty Manager on 7 Mar 2024
Dear Kourtney,Thank you ever so much for taking the time to post on your review - fantastic to see you had such a lovely stay and gave us such high votes!We hope to welcome you back when you are next in the area.Kind Regards,Riccardo MeloniDuty Manager

8/10 Good

blenard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 5 nights in Feb 2024
Response from Riccardo Meloni - Duty Manager on 3 Mar 2024
Dear Blenard,Thank you for taking the time to leave your review - it's great to see you had a lovely stay with us!The team and I hope to welcome you back when you are next in the area.Kind Regards,Riccardo Meloni

4/10 Poor

Devonte

Stayed 1 night in Feb 2024
Response from Rafid on 20 Mar 2024
Dear Devonte, Thank you very much for taking the time to provide us with your valuable feedback. I can see that you did not enjoy your stay with us. I have shared your full rating with the team. We hope to welcome you back in our hotel in the near future. Kindest Regards, Rafid, Duty Manager.

6/10 Okay

Kenneth

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
Property in lovely area. Room was great, lovely view. Room smelled of cigarette smoke, bin wasn’t emptied, tissues not monitored. Couldn’t print receipt because printer faulty
Stayed 3 nights in Feb 2024
Response from Rafid on 16 Feb 2024
Dear Kenneth, Thank you very much for taking the time to provide us with your valuable feedback. I can see that you did not enjoy your stay with us . I have shared your comments with the team. We hope to welcome you back in our hotel in the near future. Kindest Regards, Rafid, Duty Manager.

2/10 Terrible

Laura

Liked: Cleanliness
Disliked: Staff & service
During the first night a male member of staff woke us up in the middle by letting himself into our room at midnight and waking us up. We literally screamed and so he shut the door and left. He then mumbled something about ice, but I’m not sure why he was looking for an excuse when the fact is he should be knocking anyway. Did the ordeal end there? No. After bolting the door and having to manually ensure our own safety, we finally got back to sleep, or my friend did at least, I was less receptive to sleeping in an area where any male member of staff can apparently walk in to to young girls rooms. lol and behold a phone call from reception. A bit late I thought, but perhaps a misguided attempt from someone on reception to apologise. Oh no, someone now giving me the third degree wondering why we were in the room we had paid for. Eventually they hung up only to once again call back demanding to know my name and basically implying we had done something wrong. Next morning we go down after a sleepless and horrible night. The MAN (for we had only encountered male members of staff thus far) barely apologise deferring accountability to the booking system and claiming their had been a mistake and the system had said the room was empty. Doesn’t answer why a random male member of staff was entering the room after midnight or why he then lied about ice; it must have been a lie if this new truth is to be believed. The situation worsened but Hilton won’t allow me to write more.
Stayed 3 nights in Feb 2024
Response from Craig McNair, Hotel Manager on 16 Feb 2024
Dear Laura, I am very sorry to understand about your experience at our hotel which is not acceptable, or in line with our standards. Please kindly be advised that I have messaged you directly with my contact information. Please feel free to contact me and I will do my utmost to help resolve this matter for you. Best wishes

6/10 Okay

Vinay

Business traveller, Travelled with group
Liked: Cleanliness
Too costly for size of room, location and facilities
Stayed 3 nights in Feb 2024
Response from GG on 12 Feb 2024
Dear Guest,We sincerely apologize for the inconvenience caused to you during your stay with us.Providing the best possible customer service has always been our No. 1 priority.We have forwarded your concern to the hotel leadership team to ensure guidelines have been in place to avoid such inconveniences to our Guests,Thank you for choosing us.Front Office team

8/10 Good

Leah

Good stay
Stayed 1 night in Feb 2024
Response from GG on 11 Feb 2024
Dear Guest,Thank you for taking your precious time and providing us a positive feedback on your stay with us.Looks like you had a wonderful time with us.We thank you once again for choosing us and see you soon back again when ever your business or leisure brings you back to London.Thank you.Front Office team

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional
Stayed 1 night in Feb 2024
Response from Riccardo Meloni - Duty Manager on 8 Feb 2024
Dear John,Thank you ever so much for taking the time to post on your review - fantastic to see you have such a great stay!The team and I hope to welcome you back when you are next in the area.Kind Regards,Riccardo Meloni

6/10 Okay

Nnenna

Liked: Staff & service
Response from Revanth on 5 Feb 2024
Thank you very much for taking the time to provide us with your valuable feedback. I can see that you did not enjoy your stay with us . I have shared your comments with the team. We hope to welcome you back in our hotel in the near future. Kindest Regards, Revanth, Duty Manager.

10/10 Excellent

Maggie Guanqun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great one week stay in London with excellent staff, clean rooms, and convenient location.
Stayed 7 nights in Jan 2024
Response from GG on 23 Jan 2024
Dear Guest,Thank you for taking your precious time and providing us a positive feedback on your stay with us.Looks like you had a wonderful time with us.We thank you once again for choosing us and see you soon back again when ever your business or leisure brings you back to London.Thank you.Front Office team

10/10 Excellent

Alexandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close to work
Stayed 1 night in Jan 2024
Response from GG on 23 Jan 2024
Dear Guest,Thank you for taking your precious time and providing us a positive feedback on your stay with us.Looks like you had a wonderful time with us.We thank you once again for choosing us and see you soon back again when ever your business or leisure brings you back to London.Thank you.Front Office team

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Wonderful experience. Super nice and helpful staff. Very clean. Would definitely stay there again!!!
Stayed 2 nights in Jan 2024
Response from Riccardo Meloni - Duty Manager on 20 Jan 2024
Dear Amber,Thank you ever so much for taking the time to leave your review - fantastic to hear you had such a lovely stay and happy to hear the staff was so great!We can't wait to welcome you back in the future!Kind Regards,Riccardo Meloni

8/10 Good

Trevor

Everything as expected, room comfortable and staff polite and attentive.
Stayed 3 nights in Jan 2024
Response from Riccardo Meloni - Duty Manager on 20 Jan 2024
Dear Trevor,Thank you so much for taking the time to post on your review - great to hear you had an overall nice stay, found our rooms comfortable and the team so helpful!We look forward to welcoming you back when you are next in the area.Kind Regards,Riccardo Meloni

10/10 Excellent

Barth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice and clean
Response from Riccardo Meloni - Duty Manager on 20 Jan 2024
Dear Barth,Thank you ever so much for taking the time to leave your review - lovely to see you had such a great stay!The team and I hope to welcome you back when you are next in the area.Kind Regards,Riccardo Meloni

10/10 Excellent

Leeanne

Travelled with partner
Liked: Amenities
Great location
Stayed 1 night in Jan 2024
Response from Riccardo Meloni - Duty Manager on 20 Jan 2024
Dear Leeanne,Thank you so much for taking the time to post on your review - wonderful to see you enjoyed your stay and found the location so convenient for you!The team and I hope to welcome you back when you are next in the area!Kind Regards,Riccardo Meloni

8/10 Good

Iman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a quiet lovely part of London, just 2minutes away from an overground station, making it extremely convenient for public transportation. One thing about our room; the ventilation. There was poor ventilation and when we would come back from our day’s outing, it would smell like cigarette. Probably a neighboring room that was smoking indoors when they shouldn’t have been. But it really gave us a headache. And the door handle to our bathroom wasn’t properly attached. Other than that, pleasant staff, lovely architecture. I would probably go back given the chance. But I would ask for a room with a view that’s for sure.
Stayed 3 nights in Dec 2023
Response from Riccardo Meloni - Duty Manager on 20 Jan 2024
Dear Iman,Thank you ever so much for taking the time to post on your review - great to see you had an overall nice stay and found our location so convenient for you! I'm very sorry to hear about the cigarette smell and the bathroom door handle, I will address these issues with the respective team so that we can improve moving forward.Glad to hear the staff was so nice and we do hope to welcome you back in the future!Kind Regards,Riccardo Meloni

10/10 Excellent

Jasmin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Riccardo Meloni - Duty Manager on 20 Jan 2024
Dear Jasmin,Thank you ever so much for taking the time to post on your review - fantastic to see you had such a great stay!The team and I hope to welcome you back when you are next in the area.Kind Regards,Riccardo Meloni

8/10 Good

Melissa Rampersad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Dec 2023
Response from Riccardo Meloni - Duty Manager on 20 Jan 2024
Dear Melissa,Thank you so much for taking the time to leave your review - great to see you had an overall lovely stay with us!The team and I hope to welcome you back in the future.Kind Regards,Riccardo Meloni

6/10 Okay

Thamer

Travelled with family and small children
Liked: Cleanliness, amenities
Stayed 5 nights in Dec 2023
Response from GG on 20 Jan 2024
Dear Guest ,We sincerely apologize for the inconvenience caused to you during your stay with us.Providing the best possible customer service has always been our No. 1 priority.We have forwarded your concern to our hotel leadership team to ensure guidelines have been in place to avoid such inconveniences to our Guests,Thank you for choosing us.Front Office team

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Riccardo Meloni - Duty Manager on 20 Jan 2024
Dear William,Thank you so much for taking the time to post on your review - it's always fantastic to see such high marks!The team and I hope to welcome you back when you are next in the area.Kind Regards,Riccardo Meloni

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Riccardo Meloni - Duty Manager on 20 Jan 2024
Dear Alexander,Thank you ever so much for taking the time to leave your review - fantastic to see such high marks!The team and I hope to welcome you back when you are next in the area.Kind Regards,Riccardo Meloni

10/10 Excellent

Natalie

Stayed 2 nights in Nov 2023
Response from Ri on 20 Jan 2024
Dear Natalie,Thank you ever so much for taking the time to leave your review - wonderful to see you had a great stay with us!We look forward to welcoming you back.Kind Regards,Riccardo Meloni

10/10 Excellent

Roxanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, close to tube, nice bar
Stayed 1 night in Dec 2023
Response from Solaiman on 24 Dec 2023
Dear Roxanne,Thank you for choosing to stay in Doubletree by Hilton Chelsea.We are pleased that you enjoyed your stay, found the hotel's location convenient, and had a great time in our bar.Looking forward to welcoming you back soon.

10/10 Excellent

Laurel

Stayed 4 nights in Dec 2023
Response from Riccardo Meloni - Duty Manager on 20 Jan 2024
Dear Laurel,Thank you ever so much for taking the time to post on your review - amazing to see you had such a great stay with us and gave top marks!We look forward to welcoming you back!Kind Regards,Riccardo Meloni

10/10 Excellent

Kenneth

Travelled with partner
Stayed 4 nights in Dec 2023
Response from Riccardo Meloni - Duty Manager on 20 Jan 2024
Dear Kenneth,Thank you ever so much for taking the time to post on your review - great to see you had a lovely stay with us!The team and I hope to welcome you back when you are next in the area.Kind Regards,Riccardo Meloni

8/10 Good

Sarah-Lyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jami was fantastic at check in. It was quick and the warm cookies were a nice treat. The property was clean and quiet. Really it was the perfect stay!
Stayed 6 nights in Dec 2023
Response from Solaiman on 20 Dec 2023
Dear Sarah,Thank you for taking the time to write a review.We are pleased to hear that your check-in experience was smooth and that you found our team, especially Jami, to be accommodating. Additionally, it's great to know that you found our hotel comfortable and clean during your stay.Looking forward to your future stay with us.

10/10 Excellent

Tekena alaba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Riccardo Meloni - Duty Manager on 20 Jan 2024
Dear Tekena,Thank you ever so much for taking the time to post on your review - wonderful to see that you had such a lovely stay and gave us top marks!The team and I hope to see you back with us when you are next back in the area.Kind Regards,Riccardo Meloni

10/10 Excellent

tanya

Travelled with partner
Comfortable clean and very reasonable
Stayed 2 nights in Dec 2023
Response from Riccardo Meloni - Duty Manager on 20 Jan 2024
Dear Tanya,Thank you ever so much for taking the time to post on your review - wonderful to see that you had such a great stay and that you found our hotel comfortable and clean!The team and I hope to welcome you back when you're next in the area.Kind Regards,Riccardo Meloni

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winter wonderland stay
Great stay and location for getting to Hyde Park
Stayed 1 night in Dec 2023
Response from bani on 7 Dec 2023
Thankyou so much for the review.hotel is glad you love the stay and you enjoyed winter wonderland. hope to see you back again.and have a pleasant stay with us.

6/10 Okay

Angelica

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
First visit
The hotel is in a quiet neighborhood which means 15 minutes walk from places to eat at and Fulham train station. I booked two rooms. When we got there around 5 or 6pm, one of our rooms was not available yet and we were informed that it was being cleaned. We were given drink vouchers for the inconvenience. 10-15minutes after checking in, we were given the keys to the other room. The front desk clerk that helped us was nice and friendly. We stayed for 3 nights and we had trouble with our keys all three days.
Stayed 3 nights in Nov 2023
Response from bani on 6 Dec 2023
Thankyou for the message. so sorry for inconvenience.give us a chance to make it right for you the next time.and you have a amazing stay with us.hope to see you again.

6/10 Okay

Rosa M

Disliked: Property conditions & facilities
Elevator repairs needed
Stayed there six days and the whole time only 1 of the 2 elevators worked. For being a 6 story building, it had long waits for the Eldridge’s. As a 72 year old grandmother it was difficult to go up and down the stairs
Stayed 6 nights in Nov 2023
Response from bani on 5 Dec 2023
Thankyou for the message and sorry for inconvenience caused we have fixed the lift its all good now hope we can fix it for you when you come to stay with us again. hope to see you soon.

6/10 Okay

Millie

Travelled with family
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from bani on 5 Dec 2023
Thankyou for the rating hope we can provide the warm welcome to you next time. please give your feedbacks hope to see you soon.

8/10 Good

CH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from bani on 5 Dec 2023
Thankyou for the review hope we can make it best for you the next time you come and visit us. hope you have a pleasant stay with us.

8/10 Good

Caroline

Stayed 1 night in Dec 2023
Response from bani on 5 Dec 2023
thankyou for the review hope to see you soon and you can have a pleasant stay with us next time. hope to make a stay memorable to you.

6/10 Okay

Hernan, Lake Forest

Stayed 5 nights in Nov 2023
Response from GG on 20 Jan 2024
Dear Guest ,We sincerely apologize for the inconvenience caused to you during your stay with us.Providing the best possible customer service has always been our No. 1 priority.We have forwarded your concern to our hotel leadership team to ensure guidelines have been in place to avoid such inconveniences to our Guests,Thank you for choosing us.Front Office team

10/10 Excellent

M

Stayed 1 night in Nov 2023
Response from Riccardo Meloni - Duty Manager on 20 Jan 2024
Dear M,Thank you ever so much for taking the time to post on your review - so nice to see you had a wonderful stay!The team and I hope to welcome you back when you are next in the area.Kind Regards,Riccardo Meloni

10/10 Excellent

Nazli

Stayed 2 nights in Nov 2023
Response from Riccardo Meloni - Duty Manager on 20 Jan 2024
Dear Nazli,Thank you for taking the time to post on your review - wonderful to see you had such a great stay and gave us top marks!We look forward to welcoming you back!Kind Regards,Riccardo Meloni

10/10 Excellent

Abdallah

Stayed 2 nights in Nov 2023
Response from Riccardo Meloni - Duty Manager on 20 Jan 2024
Dear Abdallah,Thank you ever so much for taking the time to post on your review - great to see you had a great stay here with us!We look forward to welcoming you back.Kind Regards,Riccardo Meloni

10/10 Excellent

A J

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel in a great part of town, easily accessible.
Stayed 1 night in Nov 2023
Response from Rafid on 24 Nov 2023
Dear A J, Thank you very much for taking the time to provide us with your valuable feedback. I can see that you did enjoy your stay with us . I have shared your comments with the team. We hope to welcome you back in our hotel in the near future. Kindest Regards, Rafid, Duty Manager.

6/10 Okay

Arundeep

Travelled with group
We had a prepaid room which was not available on check in! They wanted to relocate me to another hotel 30 minutes away!! That is unacceptable & this needs to be addressed
Stayed 1 night in Nov 2023
Response from Rafid on 24 Nov 2023
Dear Arundeep, Thank you very much for taking the time to provide us with your valuable feedback. I can see that you did not enjoy your stay with us . I have shared your comments with the team. We hope to welcome you back in our hotel in the near future. Kindest Regards, Rafid, Duty Manager.

6/10 Okay

Matthew

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Staff was very good Lifts are a joke sadly im moving to different hotel because the lifts
Stayed 7 nights in Nov 2023
Response from Rafid on 21 Nov 2023
Dear Matthew, Thank you ever so much for taking the time to post on your review - I can see that you did not quite enjoy your stay with us. The team and I hope to see you back with us when you are next back in the area for an exceptional stay. Kind Regards, Rafid

8/10 Good

David

Stayed 1 night in Nov 2023
Response from Rafid on 21 Nov 2023
Dear David, Thank you ever so much for taking the time to post on your review - amazing to see that you enjoyed your stay. The team and I hope to see you back with us when you are next back in the area. Kind Regards, Rafid

10/10 Excellent

Luis

Travelled with family
Liked: Amenities
Great stay. Within walking distance to Chelsea Harbour stop and Imperial metro stop.
Stayed 2 nights in Nov 2023
Response from Riccardo Meloni - Duty Manager on 16 Nov 2023
Dear Luis,Thank you so much for taking the time to write your review - great to see you had such a lovely stay and found our location so convenient for you!The team and I hope to welcome you back when you're next in the area.Kind Regards,Riccardo

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to central London, good transport links Uber boat overground and tube station all within walking distance. Friendly helpful staff, good dining options, facilities very good, overall a clean friendly hotel would recommend.
Stayed 3 nights in Nov 2023
Response from Solaiman on 13 Nov 2023
Dear Stewart,Thank you for taking the time to provide us with your positive feedback.We are delighted to hear that you found the hotel's location convenient. Additionally, we are thrilled to know that you found our staff to be helpful and friendly.We are excited to have you back as our guest at the hotel.Doubletree by Hilton Chelsea,Duty Manager,Solaiman

8/10 Good

John

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Convenient - but don’t count on staff to know area
Good place to stay - reasonably priced, convenient, quiet and clean. Convenient location. Good restaurants in the area - walkable. Includes 2 excellent pubs. TESCO across the street. Taxi stand around the corner. Train station within 2 blocks. Hotel within hour’s drive of Heathrow 35 min early morning. Popular area for shared rides. Did not try hotel’s pricey breakfast or eat at the hotel restaurant which doesn’t look inviting. Sadly, average hotel staff. Depends on who’s at front desk. Last morning at 7 am the clerk went out to find us a taxi - much appreciated. Other times staff knew nothing about the area. They had no knowledge of 2 outstanding pubs within 15 min walk. No info about underground. No knowledge of local activities and sites. This is wrong. Staff should be very familiar with area.
Stayed 7 nights in Nov 2023
Response from Solaiman on 13 Nov 2023
Dear John,Thank you for sharing your feedback about your recent stay at our hotel.We appreciate your feedback and are delighted that you found our location convenient, reasonably priced, quiet, and clean. We understand that our staff's lack of knowledge about the area may have caused inconvenience to you, and we apologise for that. We realise how important it is for our team to be familiar with local activities, sites, and dining options, and we will address this issue with our staff.We are glad to know that our front desk staff was able to assist you in finding a taxi early in the morning. Our team always strives to provide excellent service to all our guests, and we are thrilled that our efforts were appreciated.We apologise if our breakfast and restaurant did not meet your expectations. We want to inform you that we have updated our restaurant menu. Thank you for your feedback.We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.Doubletree by Hilton ChelseaDuty ManagerSolaiman

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negatives were the difficulty in finding car parking at reasonable prices and avoiding prohibited access roads!
Stayed 1 night in Nov 2023
Response from Riccardo Meloni - Duty Manager on 5 Nov 2023
Dear Tony,Thank you so much for taking the time to post on your review of your recent visit to us here in Chelsea - wonderful to see that you had such a positive experience with us. I'm sorry that parking was a little bit of a challenge.The team and I hope to welcome you back when you're next in the area!Kind Regards,Riccardo

10/10 Excellent

marcela, MIRAMAR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were big and comfortable. The staff was very nice and upgraded us for free. One of the best hotels I stayed at during my visit.
Response from Rafid on 4 Nov 2023
Dear Marcela, Thank you very much for taking the time to provide us with your valuable feedback. I can see that you did enjoy your stay with us. I have shared your comments with the team. We hope to welcome you back in our hotel in the near future. Kindest Regards, Rafid, Duty Manager.