Interior

Reviews of Waterloo Hub Hotel & Suites

3 out of 5
Waterloo Hub Hotel & Suites
54 Kennington Road, London, England

Reviews

7.8

Good

Rating 10 - Excellent. 228 out of 1000 reviews" "
Rating 8 - Good. 510 out of 1000 reviews" "
Rating 6 - Okay. 182 out of 1000 reviews" "
Rating 4 - Poor. 52 out of 1000 reviews" "
Rating 2 - Terrible. 28 out of 1000 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Milena

Stayed 2 nights in Dec 2023
Response from Front Desk on 26 Feb 2024
Dear Milena,Thank you for high ratings for your recent stay with us. We really appreciate it.Hope to see you again soon.

8/10 Good

BRIAN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was spotless, convenient for me. Downside, no tea/coffee in room or safe.
Stayed 1 night in Dec 2023
Response from Front Desk on 26 Feb 2024
Dear Brian,Thank you for rating your recent stay with us. We appreciate your high ratings.Our housekeeping and reception team put in a lot of efforts and dedication to provide excellent customer experience.We selection of Tea/Coffee, Ice and Water available complimentary in lounge area where guests can enjoy recorded music or watch some news.Hoping to see you again.

8/10 Good

Paul

Business traveller
Liked: Staff & service
No-frills budget hotel in good location
Front desk service was friendly and efficient. The building and the room were relatively clean but a little tired - in need of some modernisation too. There was only one single plug socket available, on the opposite wall to the bed which made device charging and usage tricky. There is a TV in the room, but tea and coffee facilities are located down in reception, not in the room. Great location (less than ten minutes steady walk to Waterloo Station and only a couple of minutes from Lambeth North tube), plenty of pubs and restaurants within a stone’s throw of the hotel and easy walking distance to the South Bank. I was there for two nights on business and I would certainly use again in those circumstances, but if was away with my partner, I’d find somewhere a bit nicer.
Stayed 2 nights in Dec 2023
Response from Wali on 12 Jan 2024
Dear Paul,Thank you for taking the time, your feedback is greatly appreciated and taken seriously, mean time apology for the inconvenience with the plugs, we do provide an extension with multiple USB ports on it, for next time though.Warm regards.

6/10 Okay

James

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on 18 Dec 2023
Hi James,Thank you very much for your feedback.Regards

4/10 Poor

Marcel

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Das Zimmer ohne jegliche Atmosphäre. Das Badezimmer sehr kalt und nicht beheizbar. Warmwasser erst nach 5-minütigem Laufenlassen. Für das Ganze, was einem geboten wird, total überteuert.
Stayed 2 nights in Dec 2023
Response from Front Desk on 18 Dec 2023
Hi Marcel,We appreciate the feedback, note that due to the recent installation of new boilers, the water had to run through the system which caused the slight delay delivering hot water to the shower.We do apology for the inconvenience that caused you.Regards.

6/10 Okay

Malissa, DOTHAN

Liked: Staff & service
Stayed 4 nights in Dec 2023
Response from Marketing, The Edinburgh Collection. on 8 Dec 2023
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

4/10 Poor

diego

Stayed 2 nights in Nov 2023
Response from Marketing, The Edinburgh Collection. on 8 Dec 2023
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service
The Waterloo Hub is extremely well positioned for visitors to central London to explore the Thames embankment, city of London and most major landmarks in the area from Vauxhall to Tower Bridge without the need to use public transport or taxis. All is within easy walking range. The hotel staff were extremely friendly and helpful, providing complimentary coffee on arrival and even offering it at checkout! The rooms were well heated, clean and comfortable. The beds were very comfortable. The rooms could have been improved with the inclusion of tea/coffee making facilities but, apart from that, I have not criticism of the hotel. We thoroughly enjoyed our stay. Thank you to all staff involved.
Stayed 2 nights in Nov 2023
Response from David on 20 Nov 2023
John, many, many thanks for staying with us.We are glad you had a lovely time and enjoyed the hotel & London in general.We are looking at including tea & coffee facilities in the rooms once they are refurbished.Kind regardsDavid

8/10 Good

Adam

Business traveller
Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from David on 8 Nov 2023
Many thanks Adam.We enjoyed having you stay at Waterloo Hub HotelKind regardsDavid

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2020
Response from David on 11 June 2020
Many thanks for your review Peter

10/10 Excellent

Glyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, very clean, very good value.
Great location for St Thomas's. I booked for 4 nights as my wife was in St Thomas's. Great location, approx 500metre walk, very good restaurants/bars etc nearby, great value. Only a 10 minute walk to London Eye, Westminster Bridge, waterloo Station etc. Very grateful that the hotel managed to resolve a parking query. Will definitely stay again.
Stayed 4 nights in Mar 2020
Response from David on 16 Apr 2020
Many thanks for your review Glyn. We are glad you enjoyed your stay, the great thing about our location is that you would not know you are in central London. We look forward to welcoming you back and please stay safe Kind regards David

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020
Response from Tatyana on 23 Mar 2020
Dear Guest, Thank you for staying at Waterloo Hub Hotel.

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Clean room and friendly staff. Can’t ask for much more for the money.
Stayed 2 nights in Mar 2020
Response from Tatyana on 23 Mar 2020
Dear Martin, Thank you for taking the time to write a review on your recent stay at the Waterloo Hub Hotel.

10/10 Excellent

Ck, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the train station and walkable distance to shopping and attractions. A great place to stay at a affordable price.
Stayed 3 nights in Mar 2020
Response from Tatyana on 23 Mar 2020
Dear Guest, Thank you for booking with Waterloo Hub Hotel.

8/10 Good

Kate

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
The hotel was comfortable and clean. The noise did travel quite a lot between the rooms, but otherwise it was okay
Stayed 1 night in Mar 2020
Response from Tatyana on 23 Mar 2020
Dear Kate, Thank you for booking with Waterloo Hub Hotel. We value constructive feedback and we will take corrective steps to improve our service.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Name change
I was unable to find the hotel because of the new name. I was never informed about this and the website still had the same name-Wyndham Days. It took me 1hour to finally enter the hotel and ask where the original hotel was. I was then told that it had changed! Other than the utter frustration when you’ve travelled 4 hours everything was very good.thankyou.
Stayed 1 night in Mar 2020
Response from Waterloo Hub Hotel & Suites on 9 Mar 2020
Dear Guest, Thank you for booking with Waterloo Hub Hotel. I have taken your valuable comments back to my team so we may continue to improve our guest experience. We value constructive feedback and we will take corrective steps to improve our service. Thank you for taking the time to write a review. Kind Regards

2/10 Terrible

Kalpesh

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good at all
I was given a filthy and disgusting room, which had a used condom wrapper and dirty towels on the end and basically they hadn’t cleaned the room, see photos. When I told the reception about it they casually apologised and gave me another room. That is simply not acceptable. I demand proper apology and a full refund!
Stayed 1 night in Feb 2020
Response from Reception on 3 Mar 2020
Our sincere apologies Kalpesh. We clearly checked you into a dirty room which should not have happened We will ensure that this does not happen again but glad the alternative clean room was up to standard and you were moved quickly. Kind regards Reception

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, very convenient for my visit and the staff were friendly and professional.
Stayed 1 night in Feb 2020
Response from Marsha on 9 Mar 2020
Dear Guest, Thank you for booking with Waterloo Hub Hotel. I am glad that you found your experience to be a positive one. I do look forward to welcoming you back here in our hotel soon. Thank you for taking the time to write a review. Kind Regards

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great location, 3 mins from tube station, 5 mins to tourist London. Room was clean and quiet.
Stayed 3 nights in Feb 2020
Response from Marsha on 9 Mar 2020
Dear Guest, Thank you for booking with Waterloo Hub Hotel. I am glad that you found your experience to be a positive one. I do look forward to welcoming you back here in our hotel soon. Thank you for taking the time to write a review. Kind Regards

10/10 Excellent

Cora

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place To Stay for South Bank
Stayed here with two friends for a night out in London. Really easy to check in/out , staff were friendly, room was in great condition - bathroom especially was amazing. No one minded that we crept back in at 3 in the morning, would definitely stay here again.
Stayed 1 night in Feb 2020
Response from Marsha on 9 Mar 2020
Dear Guest, Thank you for booking with Waterloo Hub Hotel. I am glad that you found your experience to be a positive one. I do look forward to welcoming you back here in our hotel soon. Thank you for taking the time to write a review. Kind Regards

10/10 Excellent

Maureen, Surrey

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our reason for choosing Waterloo Hub was an appointment at St Thomas’ Hospital We were very pleased with our room. We would not hesitate to use the Hotel again Thank you
Stayed 1 night in Feb 2020
Response from Tatyana on 26 Feb 2020
Dear Guest, Thank you for booking with Days Hotel Waterloo. I am glad that you found your experience to be a positive one. I do look forward to welcoming you back here in our hotel soon. Thank you for taking the time to write a review. Kind Regards

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
We only needed this place to sleep and get ready. We were barely in the room after seeing it.
Stayed 3 nights in Nov 2019
Response from Tatyana on 26 Feb 2020
Dear Guest, Thank you for taking the time to write a review on your recent stay at the Hub Hotel Waterloo. Kind regards,

10/10 Excellent

Wedd, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks everyone for your support Room clean ,bathroom , bed comfy .
Stayed 2 nights in Feb 2020
Response from Ernests Nikandrovs on 11 Feb 2020
Dear Wedd, Thank you very much for your feedback. Kind Regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
This is my second stay at this hotel. It is incredibly well-located (at least for all I have to do in the city). The rooms are tight and very clean. An overall criticism I had in my previous review is that the inside decoration and furniture seemed tired. Since I made my reservation and then stayed, the hotel cut its ties with Days Inn and renamed the hotel to the Waterloo Hub. The management said they have plans to renovate the hotel; there was work being done in one area off the lobby. As before, and again this stay, the service level from the front desk was exceptional. I have no doubt I will stay here again.
Stayed 5 nights in Jan 2020
Response from Ernest on 30 Jan 2020
Dear Guest, Thank you for your feedback. Our Team would love to see you again in the hotel. Kind Regards, Waterloo Hub Team.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service
Staff very helpful and location very good, hotel is dated but there is obvious upgrading going on,can only get better, I would recommend this hotel
Stayed 2 nights in Jan 2020
Response from Tatyana on 6 Feb 2020
Dear Guest, Dear Guest, Thank you for booking with Waterloo Hub Hotel. I am glad that you found your experience to be a positive one. I do look forward to welcoming you back here in our hotel soon. Thank you for taking the time to write a review. Kind regards,

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was old and in need of repair. The walls were cracked and paint was crumbling in the hallways. The fire alarm went off at 2:00 in the morning. The elevator broke down during our stay. We were told call reception if you require assistance with your bags. They refused to help and said we don’t offer this service. We were on the 3rd floor and had to carry our luggage down, luckily for us to Lind gentleman staying at the hotel assisted us. The service at the front was not helpful. The girl that checked us in was rude and didn’t smile. Wish I had spent the extra money to stay somewhere else.
Stayed 2 nights in Dec 2019
Response from Manager on 6 Feb 2020
Dear Guest, Thank you for booking with Waterloo Hub Hotel. We are sorry for the inconvenience. I have taken your valuable comments back to our team, so we may continue to improve our guest service. Thank you for taking the time to write a review. Kind Regards

8/10 Good

Cheryl 'Beryl'

Liked: Cleanliness, staff & service
Check in was quick and easy and i was able to check in before the check in time. The guys on reception were very helpful. The bed is a small double so was a bit of a squeeze for the 2 of us but was pretty comfortable. The hotel is a bit dated but they are doing improvements and it still does the job. They have changed the name of the hotel and no where on any website states this which is a bit confusing.
Stayed 1 night in Dec 2019
Response from Tatyana on 6 Feb 2020
Dear Guest, Thank you for booking with Waterloo Hub Hotel. We value constructive feedback and we will take corrective steps to improve our service. Thank you for taking the time to write a review. Kind Regards

8/10 Good

GeorgePan, Singapore

Travelled with family
Liked: Cleanliness, staff & service
Location is good. 5 mins walk to the underground. 10 mins walk to the train station.
Stayed 4 nights in Dec 2019
Response from Tatyana on 6 Feb 2020
Dear Guest, Thank you for booking with Waterloo Hub Hotel. Kind Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Tatyana on 6 Feb 2020
Dear Guest, Thank you for booking with Waterloo Hub Hotel. Kind Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the bar at the front and they allowed me a late check out.
Stayed 2 nights in Dec 2019
Response from Tatyana on 6 Feb 2020
Dear Guest, Thank you for booking with Waterloo Hub Hotel. I am glad that you found your experience to be a positive one. I do look forward to welcoming you back here in our hotel soon. Thank you for taking the time to write a review. Kind Regards

8/10 Good

JAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good apart from no hot water in shower. One of he receptionists was very helpful. The other not so helpful as although I requested maintenance come to the room this wasn't forthcoming and I had to call again. I spoke to the original receptionist who was very apologetic and arranged for maintenance to repair the shower. However, we lost almost an hour of our morning.
Stayed 2 nights in Dec 2019
Response from Tatyana on 6 Feb 2020
Dear Guest, Thank you for booking with Waterloo Hub Hotel. We are sorry for the inconvenience. I have taken your valuable comments back to our team, so we may continue to improve our guest service. Thank you for taking the time to write a review. Kind Regards

8/10 Good

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Tatyana on 6 Feb 2020
Dear Guest, Thank you for booking with Waterloo Hub Hotel. Kind regards,

8/10 Good

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet
Ive stated in much worse for more money. Nice and quiet too. Very close to tube station and not too far from the london eye. Would stay there again
Stayed 2 nights in Dec 2019
Response from Tatyana on 6 Feb 2020
Dear Guest, Thank you for booking with Waterloo Hub Hotel. Kind regards,

8/10 Good

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Tatyana on 6 Feb 2020
Dear Guest, Thank you for booking with Waterloo Hub Hotel. Kind regards,

8/10 Good

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for location
Apart from not being informed that the hotel name had changed this hotel represents good value for money as far as accommodation is concerned. Would stay here again.
Stayed 1 night in Dec 2019
Response from Tatyana on 6 Feb 2020
Dear Guest, Thank you for booking with Waterloo Hub Hotel. Kind regards,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My worst hotel experience for some time. Cold showers, and awoken early in the morning by drilling relating to their incomplete renovation work.
Stayed 1 night in Dec 2019
Response from Tatyana on 6 Feb 2020
Dear Guest, Thank you for booking with Waterloo Hub Hotel. We are sorry for the inconvenience. I have taken your valuable comments back to our team, so we may continue to improve our guest service. Thank you for taking the time to write a review. Kind Regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Great value, 2 mins walk from Lambeth North. Just been taken over so modernisation in place
Stayed 1 night in Dec 2019
Response from Tatyana on 6 Feb 2020
Dear Guest, Thank you for booking with Waterloo Hub Hotel. Kind regards,

10/10 Excellent

vincent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Tatyana on 6 Feb 2020
Dear Guest, Thank you for booking with Waterloo Hub Hotel. Kind regards,

6/10 Okay

Verified traveller

Liked: Cleanliness
Not much room to move around. Wardrobe very small for 2 people. And shower door opens from a wrong sngle which makes it difficult to get in
Stayed 3 nights in Dec 2019
Response from Tatyana on 6 Feb 2020
Dear Guest, Thank you for booking with Waterloo Hub Hotel. We value constructive feedback and we will take corrective steps to improve our service. Thank you for taking the time to write a review. Kind Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Great location, clean and functional hotel, quick and efficient staff, perfect for a weekend stay.
Stayed 1 night in Dec 2019
Response from Tatyana on 6 Feb 2020
Dear Guest, Thank you for booking with Waterloo Hub Hotel. Kind regards,

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2019
Response from Tatyana on 6 Feb 2020
Dear Guest, Thank you for booking with Waterloo Hub Hotel. Kind regards,

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Tatyana on 6 Feb 2020
Dear Guest, Thank you for booking with Waterloo Hub Hotel. Kind regards,

6/10 Okay

C

Travelled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Tatyana on 6 Feb 2020
Dear Guest, Thank you for booking with Waterloo Hub Hotel. Kind regards,

6/10 Okay

Ezequiel

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 3 nights in Dec 2019
Response from Tatyana on 6 Feb 2020
Dear Guest, Thank you for booking with Waterloo Hub Hotel. Kind regards,

10/10 Excellent

Matias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The hotel is perfectly located in a quiet area with great eateries and shops and is only a short distance from all the major sights in London! The room was clean, spacious and everything was really comfortable. A great stay and would recommend to anyone travelling to London!
Stayed 2 nights in Nov 2019
Response from Tatyana on 6 Feb 2020
Dear Guest, Thank you for booking with Waterloo Hub Hotel. I am glad that you found your experience to be a positive one. I do look forward to welcoming you back here in our hotel soon. Thank you for taking the time to write a review. Kind Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019

10/10 Excellent

Kathleen

Stayed 6 nights in Sep 2019

10/10 Excellent

John Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have had a very pleasant stay at Days Waterloo many times over the last few years. A great find in a very accessible location.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Dec 2019

8/10 Good

jaime

Stayed 2 nights in Nov 2019