Bar (on property)

Reviews of Copthorne Tara Hotel London Kensington

4 out of 5
Copthorne Tara Hotel London Kensington
Scarsdale Place, Kensington, London, England

Reviews

7.2

Good

Rating 10 - Excellent. 762 out of 2556 reviews" "
Rating 8 - Good. 782 out of 2556 reviews" "
Rating 6 - Okay. 470 out of 2556 reviews" "
Rating 4 - Poor. 291 out of 2556 reviews" "
Rating 2 - Terrible. 251 out of 2556 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an excellent hotel in a good London location for travelling for bisiness
Stayed 1 night in Mar 2024

8/10 Good

Andrew

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We stay regularly, meaning we like it here, but why is there always a problem with housekeeping; they don't seem to like replacing the toilet rolls!
Stayed 3 nights in Mar 2024

6/10 Okay

Geoff

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The property is in need of double glazing. the room we stayed in the windows did not fit correctly and was meant to be a quiet room. External hum from plant could be heard all night.
Stayed 1 night in Mar 2024

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
All good just as advertised
Stayed 1 night in Mar 2024

8/10 Good

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Kensington High St for the shops, and the tube into Central London, this is a great location. Parking is a bit of a chore (the car park is quite small and full of huge 4x4s badly parked) but ok we found and squeezed into a space. Expected more for the extortionate price of parking though! Hotel is huge. Clean and functional, if in need of a bit of rennovation. Room was way too hot, for me, but wife liked it. Bathroom dated but overall comfortable stay in London
Stayed 1 night in Mar 2024

8/10 Good

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location at a reasonable price. Massive hotel and a little tired in places but given location and what we paid we’re happy we stayed here
Stayed 1 night in Mar 2024

6/10 Okay

Christo

Stayed 4 nights in Mar 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from AJ on 24 Mar 2024
Thank you, Rebecca, for your fantastic rating! We're delighted to know that you had a wonderful experience during your stay with us. If there's anything more we can do to make your next visit even better, please feel free to reach out. We appreciate your support and hope to welcome you back soon. Best wishes, Aflal- Copthorne Tara Team

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AJ on 24 Mar 2024
Thank you for sharing your feedback, Samantha. We're pleased to hear that you had a positive experience overall during your stay. If there are any areas where you feel we could improve, please feel free to let us know. We appreciate your support and hope to welcome you back again soon. Best wishes, Aflal- Copthorne Tara Team

4/10 Poor

Karen

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
We had booked a superior room which we expected to be quiet, decorated to a good standard only to find it backed onto a railway line and the room itself in need of an upgrade and decoration. It was clean however so couldn’t complain on that at all plus housekeeping staff very friendly and efficient. On checking out we had issues with payment in that we had paid in full one week prior to our arrival through Expedia. We were charged twice on two separate occasions through our credit card despite there being no outstanding balance to pay. The gentleman on the reception desk was helpful but confused as to why this had happened stating a different card had been used to pay Expedia…..I had proof to show it was the same card through showing my Expedia receipt. A manager was asked to come and help by the reception desk gentleman, however the manager was arrogant, rude and very intimidating to the member of staff in front of us and did not even acknowledge we were there experiencing issues which were not our fault. I eventually contacted a member of staff from Expedia to explain the situation as the hotel were saying the fault lay with Expedia and although the lady I spoke with was helpful I was unable to download the supporting documents to help prove my case. Unfortunately I did not catch the name of the lady trying to help as the phone line was poor but she kindly rang me back. By this time I was upset, our stay was spoiled by the issues encountered.
Stayed 2 nights in Mar 2024
Response from AJ on 23 Mar 2024
Thank you for sharing your experience with us. We deeply regret to hear about the challenges you faced during your stay, particularly with the room location, payment issues, and the interaction with our staff.We apologize for any inconvenience caused by the room backing onto the railway line and the need for an upgrade. Your feedback regarding the room condition will be addressed promptly to ensure improvements are made. However, we are glad to hear that the room was clean and that you found our housekeeping staff friendly and efficient.Regarding the payment issues, we apologize for any confusion or inconvenience caused. We take your concerns seriously and will investigate the matter further to prevent such incidents from occurring in the future. Your feedback regarding the interaction with our staff, particularly the manager, is deeply concerning. We strive to provide exceptional service to all our guests, and we apologize if you did not receive the level of professionalism and courtesy you deserved.We appreciate your patience and cooperation in resolving the payment issue with Expedia, and we apologize for any additional stress or frustration it may have caused.It is disappointing to hear that your stay was spoiled by these issues, and we understand the impact it had on your overall experience. Please rest assured that we will take steps to address the issues raised and ensure a better experience for our guests in the future.Once again, we apologize for the inconveniences encountered and appreciate your feedback, as it helps us improve our services.Best regards,AflalCopthorne Tara Team

10/10 Excellent

Alan

Liked: Cleanliness, staff & service
I stayed here for one night on a room only.deal. Very reasonably.priced considering it's fabulous location, just a short stroll from High Street Kensington tube station. The room was plenty big enough for me and could easily accommodate two people. Comfy mattress but the bed itself looked a bit 'tired' in places. Bathroom clean but shower holder broken, which I didnt spot till the morning. All in all, great value for money and with a few tweaks could be even better. Staff very polite and helpful!
Stayed 1 night in Mar 2024
Response from AJ on 23 Mar 2024
Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you enjoyed our convenient location near High Street Kensington tube station and found our room rates to be reasonable.We appreciate your comments regarding the size of the room and the comfort of the mattress. Your feedback about the bed is duly noted, and we will ensure that any necessary improvements are made to enhance our guests' comfort.We apologize for the broken shower holder and any inconvenience it may have caused. Our maintenance team will address this issue promptly to ensure that it is resolved for future guests.It's wonderful to hear that you found our staff to be polite and helpful. We strive to provide excellent service, and your kind words are truly appreciated.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back for an even better experience in the future.Best regards,AflalCopthorne Tara Team

2/10 Terrible

Lady L

Bathroom panels Brocken, air conditioning not working, someone else’s soap and pubic hair left in the shower. Also the toilet was blocked and back filled with poo! The staff have been good but the hotel Is very dated and in need of some help!
Stayed 3 nights in Mar 2024
Response from AJ on 23 Mar 2024
Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay. Your comments regarding the broken bathroom panels, malfunctioning air conditioning, and cleanliness concerns are deeply concerning, and we are taking immediate steps to address these issues.We want to assure you that guest satisfaction is our top priority, and we are committed to providing a comfortable and enjoyable stay for all our guests. In line with this commitment, we are pleased to inform you that we will be starting our refurbishment at the end of this year to address the issues you have highlighted.As part of our renovation plans, we will be upgrading our facilities to ensure they meet the highest standards of comfort and convenience. We understand the importance of maintaining a modern and inviting atmosphere for our guests, and we appreciate your patience and understanding as we work towards this goal.Please note that while we are currently priced competitively in the market, considering the updates required, we strive to offer excellent value for money. We hope that you will consider giving us another opportunity to exceed your expectations in the future.Thank you for bringing these matters to our attention, and we look forward to welcoming you back once our refurbishment is complete.Best regards,AflalCopthorne Tara Team

6/10 Okay

Ramon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bath dirty and water either too hot or too cold
Stayed 1 night in Mar 2024
Response from AJ on 23 Mar 2024
Dear Ramon,Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced during your stay regarding the cleanliness of the bath and the inconsistency of the water temperature.Please rest assured that we take your comments seriously, and we will address these issues with our housekeeping and maintenance teams to ensure that our guests' expectations are consistently met.We appreciate your valuable feedback as it helps us to identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Best regards,AflalCopthorne Tara Team

8/10 Good

Louie

Travelled with partner
Liked: Cleanliness, staff & service
All around a great stay, our room was quite warm. But the bed was comfortable, staff were friendly and the location was perfect
Stayed 1 night in Mar 2024
Response from AJ on 24 Mar 2024
Thank you for sharing your feedback, Louie. We're thrilled to hear that you had a great stay overall and that you found our staff friendly and our location perfect for your needs. We appreciate your kind words and hope to welcome you back to Copthorne Tara Hotel for another enjoyable stay. Best wishes, Aflal- Copthorne Tara Team

10/10 Excellent

Praveen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in staff were simply fantastic.
Stayed 1 night in Mar 2024
Response from AJ on 18 Mar 2024
We're delighted to hear that you had a fantastic experience with our check-in staff! Providing excellent service is our priority, and we're thrilled that our team exceeded your expectations. Your kind words will be shared with them as recognition of their outstanding efforts. Thank you for taking the time to share your positive feedback, and we hope to welcome you back soon. Best regards, Copthorne Tara Team.

8/10 Good

Paul, Basingstoke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AJ on 23 Mar 2024
Thank you for staying with us and rating your stay. We look forward to welcoming you back.Kind regards,Copthorne Tara Team

6/10 Okay

Cindy

Travelled with partner
Disliked: Property conditions & facilities
You would have thought the rooms looking onto the tracks would be better soundproofed. We heard every train that went by. The room itself was ok, the bed was comfortable, although having sockets next to bed would have been a bonus rather that the otherside of the room. The shower hose was also leaking pretty badly at the join BUT we could still have a good shower. Also i felt a little like they can't wait to be rid of you by texting AND emailing at 8am to see what time you will be checking out!! There was one thing that whilst baffled me made me laugh...there is plenty of places in the room to attach a bottle opener...Why is it in the toilet lol
Stayed 1 night in Mar 2024
Response from AJ on 18 Mar 2024
Thank you for sharing your detailed feedback with us. We apologize for the inconvenience caused by the noise from the train tracks and the issues with the shower hose. Your comments regarding the placement of sockets and the communication about check-out time are duly noted, and we will take them into consideration for improvement. Regarding the bottle opener in the toilet, we appreciate your humor and will review the placement for better convenience. Despite these issues, we're glad to hear that you found the bed comfortable and were still able to enjoy your shower. We hope to have the opportunity to welcome you back for a more seamless experience in the future. Best regards, Copthorne Tara Team.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from AJ on 18 Mar 2024
Thank you for staying with us and rating us positively. We are glad you had a comfortable stay. We look forward to your next visit.Best regards,Copthorne Tara Team

4/10 Poor

Lucinda

Travelled with partner
Liked: Staff & service
Disliked: Amenities
This was my 3rd time of staying here. The first 2 times were one my own for work commitments, so I thought it was a good hotel and happily booked for me and my partner, but although I paid for a slightly more expensive room this time, the bed was SO uncomfortable that I doubt I will be staying there again
Stayed 1 night in Mar 2024
Response from AJ on 18 Mar 2024
Thank you for sharing your experience with us. We apologize for the discomfort you encountered with the bed during your recent stay, especially after your previous positive experiences. Your feedback is valuable to us, and we will address the issue with the bed to ensure a more comfortable stay for our guests in the future. We hope you will reconsider staying with us again and giving us another chance to provide you with a better experience. Best regards, Copthorne Tara Team.

6/10 Okay

David

Travelled with partner
Liked: Staff & service
Stayed here 3-4 times before so knew what to expect. Good location for Museums and Royal Albert Hall. Service was good. Accommodation was average but acceptable for a night or two
Stayed 2 nights in Mar 2024
Response from AJ on 18 Mar 2024
Thank you for choosing to stay with us again and for sharing your feedback. We're delighted to hear that you found our location convenient and that you appreciated our service. Your loyalty is valued, and we're glad to know that you found the accommodation acceptable for your needs. We look forward to welcoming you back for another pleasant stay in the future. Best regards, Copthorne Tara Team.

8/10 Good

Derek

Travelled with family
Service was good, however the rooms are dated and need to tidying up. The rooms walls are thin and it was noisy through the night. Location was very convenient for us so that’s a huge plus and would stay again.
Stayed 2 nights in Mar 2024
Response from AJ on 18 Mar 2024
Thank you for your feedback regarding your recent stay. We're pleased to hear that you found our service good and our location convenient. However, we apologize for any inconvenience caused by the dated rooms and noise disturbance. Your comments are valuable to us, and we will take them into consideration as we strive to improve our facilities. We hope to have the opportunity to welcome you back for a more enjoyable experience. Best regards, Copthorne Tara Team.

6/10 Okay

Jagan

Liked: Staff & service
This time i got the remove
Stayed 1 night in Mar 2024
Response from AJ on 18 Mar 2024
Thank you for staying with us. We look forward to your next visit.Best regards,Copthorne Tara Team

2/10 Terrible

Zara

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible stay, rude staff, highly not recommend. The only good thing is the location
Stayed 3 nights in Feb 2024
Response from AJ on 18 Mar 2024
We regret to hear about your disappointing experience and apologize for any rudeness encountered from our staff. Your feedback is important to us, and we will address this issue internally to ensure better service in the future. Thank you for acknowledging the convenient location of our hotel. Best regards, Copthorne Tara Team.

8/10 Good

Constance

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a quiet area and short walk from High Street Kensington station.
Stayed 1 night in Mar 2024
Response from AJ on 18 Mar 2024
Thank you for your stay with us. We're glad to hear that you found our hotel conveniently located near amenities. Best regards, Copthorne Tara Team.

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for the stay. Very close to amenities.
Stayed 1 night in Mar 2024
Response from AJ on 18 Mar 2024
Thank you for your stay with us. We're glad to hear that you found our hotel conveniently located near amenities. Best regards, Copthorne Tara Team.

6/10 Okay

Carl, Hove

Business traveller
My room was much more dated than in the pictures - I could live with the railway line outside the window, as the trains didn't run all night, but there was a noisy fridge near the bed - with no off switch! so they sent the maintenance guy to turn it off for me, and it turned out he had only turned it down as it kicked off again in the middle of the night - so it guess he couldn't either - you couldn't even unplug the thing!
Stayed 1 night in Mar 2024
Response from AJ on 18 Mar 2024
We apologize for the inconvenience you experienced during your stay. Your feedback regarding the dated room and the noisy fridge is duly noted, and we regret that this impacted your comfort. We understand the importance of a peaceful night's sleep and apologize for any disturbance caused by the refrigerator. Rest assured, we will address this issue promptly to ensure it does not recur for future guests. Thank you for bringing this matter to our attention, and we appreciate your understanding. Should you choose to stay with us again, we will strive to provide you with a more enjoyable experience. Best regards, Copthorne Tara Team.

6/10 Okay

Iain

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from AJ on 18 Mar 2024
Thank you for staying with us. We look forward to your next visit.Best regards,Copthorne Tara Team

2/10 Terrible

Usman

Disliked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Mar 2024
Response from AJ on 18 Mar 2024
Thank you for staying with us. We look forward to your next visit.Best regards,Copthorne Tara Team

6/10 Okay

Ulla

Travelled with group
Liked: Cleanliness, staff & service
Poor noise insulation between rooms
Stayed 1 night in Mar 2024
Response from AJ on 18 Mar 2024
We appreciate your feedback regarding the noise insulation between rooms. Please accept our apologies for any inconvenience this may have caused during your stay. Your comments are valuable to us, and we will look into ways to address this issue to enhance the comfort of our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more peaceful experience in the future. Best regards, Copthorne Tara Hotel Team

8/10 Good

christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with good facilities and transport connections
Stayed 2 nights in Mar 2024
Response from AJ on 18 Mar 2024
We're delighted to hear that you enjoyed our hotel's convenient location and found our facilities satisfactory. Thank you for taking the time to share your positive experience with us. It's wonderful to know that our transport connections met your needs during your stay. We look forward to welcoming you back on your next visit. Best regards, Copthorne Tara Hotel Team

8/10 Good

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Great area. Great staff.
Stayed 3 nights in Feb 2024
Response from AJ on 18 Mar 2024
Thank you for staying with us and rating us positively. We are glad you had a comfortable stay. We look forward to your next visit.Best regards,Copthorne Tara Team

8/10 Good

Aya

Stayed 4 nights in Feb 2024
Response from Soumita on 27 Feb 2024
Dear Guest,Thank you for taking the time to share your positive feedback! Best regards, Soumita BanerjeeFront Office Manager

10/10 Excellent

Clive, Lehigh Acres

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room definitely outdated, but for price paid it was acceptable (stayed 5 nights). I would stay at this hotel again.
Stayed 5 nights in Feb 2024
Response from Soumita on 27 Feb 2024
Dear Guest,Thank you for taking the time to share your feedback! We would like to extend our sincere apologies for any inconvenience and experienced during your stay. Your feedback is invaluable to us, we're committed to addressing the issues you've raised to improve our services. We appreciate your honesty and hope to have the opportunity to better serve you in the future. Best regards,Soumita BanerjeeFront Office Manager

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Need to upgrade their shower doors
Stayed 6 nights in Feb 2024
Response from Soumita on 27 Feb 2024
Dear Anna,Thank you for taking the time to share your feedback! We would like to extend our sincere apologies for any inconvenience and experienced during your stay. Your feedback is invaluable to us, we're committed to addressing the issues you've raised to improve our services. Please be assured that your concerns will be thoroughly investigated. We appreciate your honesty and hope to have the opportunity to better serve you in the future. Best regards,Soumita BanerjeeFront Office Manager

10/10 Excellent

Jenny

Stayed 2 nights in Feb 2024
Response from AJ on 23 Mar 2024
Thank you for your stay with us. We're glad to hear that you found our hotel conveniently located near amenities. Best regards, Copthorne Tara Team.

8/10 Good

Emma

Liked: Cleanliness
Liked the location and convenience. The room was very hot, however, and the climate control seemed to make no difference. Otherwise, very happy.
Stayed 6 nights in Feb 2024
Response from AJ on 18 Mar 2024
Thank you for your review! We're glad to hear that you liked our hotel's location and convenience. We apologize for the inconvenience regarding the room temperature and climate control. We will address this issue with our maintenance team to ensure it is resolved promptly. We appreciate your feedback and hope to welcome you back for an even better experience in the future. Best wishes, Copthorne Tara Team.

8/10 Good

Gemma

Liked: Cleanliness, staff & service, amenities
.
Stayed 2 nights in Feb 2024
Response from AJ on 18 Mar 2024
Thank you for staying with us. We look forward to your next visit.Best regards,Copthorne Tara Team

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.....good price....
Stayed 1 night in Feb 2024
Response from Elvira Anushkevich on 21 Feb 2024
Dear Peter,Thank you so much for staying at Tara Copthorne London and for taking the time to leave us a feedback about your stay.We are delighted to hear that you have enjoyed your stay and we will be looking forward to welcoming you back in the future.With kind regards,Elvira AnushkevichRooms Division Manager

10/10 Excellent

Amy, Maricopa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great! Very convenient to the tube station and the staff were always friendly. The hotel was clean and the cafe had delicious food too! I highly recommend this place and will definitely stay here again.
Stayed 7 nights in Feb 2024
Response from Elvira Anushkevich on 18 Feb 2024
Dear Amy,Thank you so much for staying with us at the Tara Copthorne London and giving us such a great feedback.We are delighted to hear that you have enjoyed your stay. Thank you so much for complementing our staff, please, be assured that your kind comments will be passed on to the team members.We sincerely hope to be welcoming you back again in the future.With kind regards,Elvira AnushkevichRooms Division Manager

10/10 Excellent

Bogi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice, clean hotel. Comfortable rooms, location is great as well! The gym is quite small but there is a gym!
Stayed 1 night in Feb 2024
Response from Elvira Anushkevich on 18 Feb 2024
Dear Bogi,Thank you so much for staying with us at Tara Copthorne London and for leaving us such a great review.We are really happy to know that you have enjoyed both the comfort and the cleanliness of the room as well as the location of the hotel and the gym facilities, and we sincerely hope to be welcoming you back soon.With kind regards,Elvira AnushkevichRooms Division Manager

2/10 Terrible

Michael

Travelled with partner
Disliked: Staff & service
Room keys not working at 11.30 pm after we had been out all day , it would seem we were checked in as somebody else. Had to pay for breakfast twice. General bad experience of someone else’s mistake
Stayed 1 night in Feb 2024
Response from Elvira Anushkevich on 18 Feb 2024
Dear Michael,Thank you so much for staying at Tara Copthorne London and for taking the time to share your experiences with us.It is with great disappointment we have found out that, unfortunately, your stay was not satisfactory.Please, accept our sincerest apologies for it, as this is not the usual high standard of service that we provide.Your comments have been duly noted and the issues you have raised have been already addressed to the Team.We sincerely apologise for the confusion that has occurred in regards to breakfast. As you have correctly mentioned, it was already included in your room rate and rest assured the refund for breakfast has already been processed.We do, however, hope to have an opportunity of welcoming you back in the future to provide you with our usual high standard of service.With kind regards,Elvira AnushkevichRooms Division Manager

6/10 Okay

Shamanveer

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from AJ on 18 Mar 2024
Thank you for staying with us. We look forward to your next visit.Best regards,Copthorne Tara Team

10/10 Excellent

Moises

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 1 night in Feb 2024
Response from Elvira Anushkevich on 21 Feb 2024
Dear Moises,Thank you so much for staying at Tara Copthorne London and for taking the time to leave us a feedback about your stay.We are pleased to hear that you have enjoyed your stay and we hope to be welcoming you back soon.With kind regards,Elvira AnushkevichRooms Division Manager

10/10 Excellent

Claire

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, our stay was very enjoyable and excellent value for money. Staff were friendly and helpful and nothing was too much trouble. Hotel is very well located for easy access to the anywhere in London and High Street Kensington tube station is less than a 5 minute walk from the hotel. We will most definitely use the Copthorne Tara again when we need accommodation in London.
Stayed 4 nights in Feb 2024
Response from Elvira Anushkevich on 18 Feb 2024
Dear Claire,Thank you so much for staying with us at Tara Copthorne London and for giving us such a great feedback.We are really delighted to know that your stay was comfortable and enjoyable.Thank you so much for complementing our staff as they are trying their best to exceed our guests' expectations and we will be most happy to share your kind comments with the entire Team.We would like to thank you once again for staying with us and we will be looking forward to welcoming you back soon.With kind regards,Elvira AnushkevichRooms Division Manager

2/10 Terrible

Simone

Stayed 1 night in Feb 2024
Response from AJ on 23 Mar 2024
Thank you for staying with us and rating your stay. We look forward to welcoming you back.Kind regards,Copthorne Tara Team

10/10 Excellent

Hiyas

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
Overall stay were great
Stayed 2 nights in Feb 2024
Response from Elvira Anushkevich on 15 Feb 2024
Dear Hiyas,Thank you so much for staying with us at the Tara Copthorne London.We are really pleased to hear you have enjoyed your stay and we sincerely hope to be welcoming you back in the future.With kind regards,Elvira AnushkevichRooms Division Manager

2/10 Terrible

Robert

Disliked: Staff & service, property conditions & facilities
Bedroom lights randomly came on several times in the night No sleep Poor response from the manager, it was. my thought I should have called the front desk at 3.30am and they would have sent an engineer !!!!!
Stayed 1 night in Feb 2024
Response from Elvira Anushkevich on 18 Feb 2024
Dear Robert,Thank you so much for staying at Tara Copthorne London and for taking the time to share your feedback with us.Your comments are extremely important to us as we are constantly striving to improve our services.Regrettably, on this occasion you have found your stay unsatisfactory, please, accept our sincerest apologies for this.We would like to assure you that your concerns have been taken very seriously and have been thoroughly investigated and addressed to the relevant team members.As per our Head of Engineering Team, who has conducted a thorough check of the lights in your room, there was no such issue of lights coming randomly found, however, we do understand that your room was facing a train station: that may have caused the inconvenience with the light, as due to the positioning of the room in the hotel, the lights from the passing trains may be reflected in the room window.Furthermore, we are sorry to hear that you were dissatisfied with the response of the manager who you have raised your concern to.Please, be assured that the relevant Team Member has been already spoken to, and necessary measures have been taken to avoid such situations from happening again in the future.We sincerely hope to have an opportunity to be welcoming you back again in the future to provide you with our usual high standard of service.With kind regards,Elvira AnushkevichRooms Division Manager

6/10 Okay

Sarah

Stayed 2 nights in Feb 2024
Response from AJ on 23 Mar 2024
Thank you for staying with us and rating your stay. We look forward to welcoming you back.Kind regards,Copthorne Tara Team

2/10 Terrible

Francesca

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room stank of damp. Then found mould and damp in the bathroom covering the ceiling above the shower and grime all around the seal. Worst hotel I’ve stayed in. Staff have done nothing but blame me for following each others directions
Stayed 1 night in Feb 2024
Response from AJ on 18 Mar 2024
We're truly sorry to hear about your experience. Please accept our sincere apologies for the issues you encountered during your stay. Your feedback is important to us, and we take it very seriously. We will address these cleanliness and maintenance concerns with our team to ensure such issues are rectified promptly. We appreciate your patience and understanding. If there's anything further we can do to make amends, please don't hesitate to contact us directly. Best wishes, Copthorne Tara Team.

6/10 Okay

zoe

Liked: Staff & service
Conveniently located for our trip but trains run past and the decor is rather dull in the rooms and minor defects such as sockets loose and patched up walls
Stayed 2 nights in Feb 2024
Response from Elvira Anushkevich on 14 Feb 2024
Dear Zoe,Thank you so much for staying with us at the Copthorne Tara London and for taking the time to share your feedback with us.Your comments are very important as we are constantly striving to improve our services.We are delighted to hear that the location of the Hotel was convenient for you.Thank you for bringing to our attention the minor maintenance issues, rest assured, they have already been addressed to our Engineering Team.We will be hoping to welcome you back again in the future.With kind regards,Elvira Anushkevich,Rooms Division Manager