Dear Phyllis, Thank you for your review! We're delighted to hear that you enjoyed our excellent location, with easy access to the tube and buses. Our front desk staff takes great pride in providing great service, and we're glad they made a positive impression on you. It's also wonderful to hear that despite being located on a busy main road, our property remained quiet and peaceful during your stay.We appreciate your feedback regarding the shower and the lack of grab bars. Safety is a top priority for us, and we will certainly consider your suggestion of adding a grab bar to improve safety in the shower area.We're glad you found the kitchenette, utensils, and cutlery to be clean and well-maintained. It's also fantastic that you enjoyed the complimentary coffee and water in the lobby – we like to add those little touches to enhance our guests' experience.Thank you for considering us as a good choice in this price range. We truly value your feedback, and we hope to have the chance to welcome you back for another enjoyable stay in the future! Best Regards,

Dear Janet, Thank you for your lovely review! We're delighted to hear that you loved our coffee machine in the lobby and the convenience of having a kitchen in your room. We're also thrilled that our staff made a great impression on you. We take pride in our team's dedication to providing exceptional service, and we're glad that they were able to contribute positively to your experience.Thank you for sharing your feedback, and we hope to have the pleasure of welcoming you back for another great stay in the future! Kind regards,

Dear Matt,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our great location and found our lobby to your liking, especially with the complimentary coffee machine.We understand your concerns regarding the condition of the rooms. Please know that we take all feedback seriously, and we are constantly striving to improve our accommodations to meet the expectations of our valued guests like yourself.We appreciate your patronage and hope to have the opportunity to welcome you back in the future to experience the positive changes we've made based on your feedback.Warm regards,Celia BauResidence Manager

Dear Winnie Lee, thank you for your valuable feedback and for rating our hotel! We're delighted to hear that you found our location convenient for commuting to the airport. Our hotel takes pride in being situated in a quiet area, ensuring a peaceful and relaxing stay for our guests. We appreciate your feedback and look forward to welcoming you back on your next visit.Kind Regards,

Dear Danilo, Thank you for your positive feedback and for rating us 4 out of 5! We apologize for the inconvenience you experienced with the first room, but we're glad that our front desk staff was able to quickly resolve the issue and provide you with a new room. Ensuring our guests' comfort and satisfaction is our top priority, and we're glad that our staff assisted you with changing rooms without any problems.We understand how important it is to have a clean and fresh room, and we apologize for the initial inconvenience caused by the smell of smoke. We appreciate your understanding and patience in this matter.Thank you for choosing to stay with us, and we hope to have the opportunity to provide you with an even better experience during your next visit.Best regards,

Dear Jason D, Thank you for sharing your positive feedback with us! We're delighted to hear that you enjoyed your stay at our hotel in South Kensington. We're glad that you found your studio apartment to be cute, cozy, and equipped with everything you needed, including a kitchenette. Providing a convenient and comfortable space for our guests is important to us, and we're glad that we met your expectations.We're thrilled to hear that our staff provided you with exceptional service and went above and beyond to make your stay enjoyable. Delivering outstanding customer service is a top priority for us, and we're glad that our team made a positive impression on you.Thank you for choosing to stay with us, and for taking the time to share your feedback. It was a pleasure to have you as our guest, and we look forward to welcoming you back in the future for another wonderful experience!Best regards,

Dear Sandra, Thank you for sharing your feedback with us! We're delighted to hear that you found it easy to get to places and that our location near the tube was convenient for you. We believe that easy accessibility to public transportation is essential for our guests to explore and enjoy the city.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future for another enjoyable stay!Best regards,

Dear Jan, Thank you for rating your experience with us as a perfect 5/5! We greatly appreciate your positive feedback and are delighted that you had a wonderful stay with us.Our team strives to provide exceptional service and a memorable experience for all our guests, and we're thrilled to hear that we met your expectations. We hope to have the pleasure of welcoming you back in the future for another fantastic stay.Best regards,

Dear Monika,Thank you for sharing your delightful experience with us! We are thrilled to hear that your stay at our property was excellent and that you found your apartment to be very nice, clean, and quiet, equipped with everything you needed for a comfortable stay.Our team takes great pride in providing exceptional service, and we're delighted to hear that our staff was able to contribute positively to your experience with their kindness and helpfulness.It's fantastic to know that our hotel's location worked well for you, adding to the convenience and enjoyment of your trip.We truly appreciate your recommendation and look forward to welcoming you back for another outstanding stay in the future!Warm regards,Celia BauResidence Manager

Dear Stephanie, thank you for taking the time to provide feedback on your recent stay with us. We're delighted to hear that you found our location to be great, with everything needed within walking distance. We're also glad that our staff was friendly and always ready to assist you. It's wonderful to hear that you enjoyed the complimentary fruits provided at reception.We appreciate your comments about the kitchen and the comfort of the bed. Creating a comfortable and convenient stay for our guests is a top priority, and we're thrilled that we were able to meet your expectations in these aspects.We apologize for any worn edges and furniture that may have affected your experience. Your feedback is valuable to us, and we will use it to address areas that need improvement and make necessary updates where possible.Thank you once again for sharing your experience with us. We're grateful for your kind words and hope to have the opportunity to provide you with an even better stay in the future.Best regards,

Dear Bryan, thank you for your 5/5 review! We appreciate your positive rating and are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we are pleased that we met your expectations. We hope to have the pleasure of welcoming you back for another wonderful stay in the future. Best Regards,

Dear Omayra,Thank you for choosing Citadines South Kensington for your stay, and for taking the time to leave a perfect 5 out of 5 rating. We're delighted to hear that you had a positive experience during your time with us.Your feedback is important to us, and we're glad to know that you were satisfied with your stay. If you ever have specific comments or suggestions in the future, feel free to share them with us. We're always eager to learn how we can make our guests' experiences even better.We appreciate your support and hope to welcome you back for another excellent stay whenever your travels bring you to the area. If there's anything you need or if you have any special requests for your next visit, please don't hesitate to let us know.Once again, thank you for choosing Citadines South Kensington.Best regards,Celia BauResidence ManagerCitadines South Kensington

Dear Leanne,Thank you so much for taking the time to share your positive feedback and for awarding us a perfect 5 out of 5 rating! We're delighted to hear that you had an enjoyable experience during your stay at Citadines South Kensington.If there's anything specific you loved about your stay or if you have any suggestions for improvement, we'd love to hear more. Your feedback is invaluable as we strive to continuously enhance the guest experience.We sincerely appreciate your choosing Citadines South Kensington, and we look forward to welcoming you back for another outstanding stay in the future. If you have any plans to return, feel free to reach out – we'd be delighted to assist in making your next stay just as wonderful.Thank you once again for your positive review!Best regards,Celia BauResidence ManagerCitadines South Kensington

Dear Abigail, Thank you for your feedback and for rating us 6 out of 10. We appreciate your time and hope that you had a good stay with us. We hope to have the opportunity to improve and provide even better experience for you in the future.

Dear Gaurav, Thank you for your feedback and for rating us 4 out of 5. We appreciate your comments regarding the location, and we're glad that you found it nice. We understand your suggestion for a makeover in the rooms and a bathroom remodel, as well as the need for a hardware upgrade. Your feedback is valuable to us, and we will take it into consideration for future improvements.Additionally, as for the complimentary water, we provide complimentary water at the beginning of the stay and there is a free water dispenser where you can refill the water as mush as you need.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you again in the future

Dear Susan, I hope this message finds you well. I wanted to take a moment to express my sincere gratitude for the amazing review you recently left. It's always a pleasure to know that our efforts are making a positive impact, and your feedback motivates us to continue delivering the best experience possible. We are grateful to have had you as our guest, and we look forward to welcoming you again in the future. Best Regards

Dear Guest,Thank you for your glowing review and for awarding us a perfect 10/10! We're thrilled to hear that you found our staff to be very helpful and friendly during your stay at Citadines South Kensington.Providing exceptional service and creating a welcoming atmosphere for our guests are among our top priorities. Your kind words truly motivate us to continue delivering outstanding experiences to all our visitors.We appreciate your support and hope to have the pleasure of welcoming you back for another fantastic stay in the future!Warm regards,Celia BauResidence Manager

Dear Steven,Thank you for your recent stay and for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed the location, found our staff friendly, and that the apartment suited your needs during your stay.We sincerely apologise for any inconvenience caused regarding the accessibility of the one-bedroom apartment. Your feedback is incredibly valuable to us, and we regret that the layout did not meet your requirements as expected. We truly appreciate your understanding regarding the room change, and we're glad our team could assist in making your stay more comfortable.If there are further details or specific aspects of the apartment you wish to discuss, we encourage you to reach out to us directly. Your satisfaction is important to us, and we would appreciate the opportunity to address any concerns you may have had during your stay.Please feel free to contact us directly so that we can discuss your experience further. We hope to have the chance to welcome you back and provide an exceptional stay tailored to your preferences.Warm regards,Celia BauResidence Manager

Dear Hilary, Thank you so much for taking the time to share your positive review. We are delighted to hear that you enjoyed your stay, and found the accommodations to be spacious, comfortable, clean, and well-equipped. We take pride in providing excellent service, and your feedback is truly rewarding. We hope too see you again soon. Best Regards,

Dear Scott,Thank you for choosing to stay with us and for taking the time to share your experience. We're delighted to hear that you had an enjoyable stay.Your feedback is valuable to us as it helps us enhance our services. If there are any specific areas where you feel we could improve to make your next stay a perfect 5 out of 5, please don't hesitate to reach out and share your insights. We look forward to welcoming you back soon and hope to make your next stay even more memorable.Best regards,Celia BauResidence Manager

Dear Guest, Thank you for your feedback and choice of Citadines South Kensington. We are glad to hear that you had a great stay with us. Thank you for your wonderful feedback for our staff; we are pleased to have met your expectations. We look forward to seeing you again soon. Best Regards.

Dear Trevor,Thank you for choosing to stay with us and for sharing your feedback. We're glad to know that you had a positive experience during your time here.Your feedback is valuable in our continuous efforts to enhance our guests' experiences. If there's anything specific that stood out or any aspect you feel we could further improve upon to ensure a perfect 5 out of 5 on your next visit, please feel free to let us know.We appreciate your support and hope to have the pleasure of welcoming you back for another fantastic stay.Best regards,Celia BauResidence Manager

Dear Anne, Thank you so much for your wonderful review and for selecting Citadines South Kensington. We are glad to hear that you had a great stay with us and you like the coffee offered in our lobby and the location of our hotel, which is located in the middle of the lovely Kensington neighborhood. Our crew works exceptionally hard to provide the finest experience possible for each of our guests, and we are thrilled to hear that we exceeded your expectations. We look forward to seeing you soon. Best Regards

Dear Rinaldo,Thank you for choosing to stay with us and for taking the time to leave such a fantastic review! We're thrilled to hear that you had a flawless experience during your visit.Your perfect score is truly appreciated and serves as a great motivation for our team. We're delighted that we could meet and hopefully exceed your expectations.It would be our pleasure to welcome you back for another exceptional stay whenever your travels bring you this way again.Warmest regards,Celia BauResidence Manager

Dear Joanna,Thank you so much for taking the time to share your wonderful experience at Citadines South Kensington! Your kind words truly brightened our day.We're delighted to hear that you and your family had a fantastic week in London and found our hotel to be just what you were looking for—a comfortable, well-located space that suited your needs perfectly. It's fantastic to know that our one-bedroom layout with the loft worked well for your family, giving everyone their own cozy space.We're thrilled that you enjoyed the convenience of our location, the nearby dining options, and the accessibility to public transportation. Little India and Comptoir Libanais are indeed fantastic culinary spots nearby!Our team takes great pride in maintaining a clean and welcoming environment, and it's fantastic to know that you appreciated the efforts. We're delighted you found our lobby beverages and the laundry facilities to your liking, and that having a kitchenette added to the convenience of your stay.We're absolutely thrilled to hear that your positive experience in our South Kensington property matches your equally great experience at our Citadines in Paris! Knowing that you would choose to stay with us again is the best compliment we could receive.Thank you once again for your high recommendation. We can't wait to welcome you and your family back for another fantastic stay in the future!Warm regards,Celia BauResidence Manager

Dear Paul, thank you for giving us a 5/5 rating! Your feedback is valuable to us, and we're pleased to have met your expectations during your stay with us. We hope to welcome you back in the future. Kind regards,

Dear Antonios, we appreciate you taking the time to provide feedback on your recent stay. We're sorry to see that your experience fell short of expectations. Your satisfaction is important to us, and we would like to learn more about the specific issues you encountered to address them promptly.If you're open to sharing more details, please feel free to reach out to us directly by email. We value your input and hope to have the chance to make amends and provide you with a better experience in the future. Best regards,

Dear Philip, thank you for staying with us and for taking the time to leave us a review. We are happy that you had such a great stay!We hope to welcome you again soon.Kind regards,Salvatore Guttilla - Assistant Residence Manager

Dear Claire, thank you for leaving us such a good review! We are happy to see that you were satisfied with your stay and liked your room and the location of the hotel! It is also great that the staff made you feel welcome and it is nice that you had some time to enjoy the complimentary free hot beverages at reception. We are looking forward to see you here again!

Dear Ka Mei, thank you for staying at Citadines South Kensington and for taking the time to leave us a review. Please accept my apologies if your stay was less than perfect. We always strive to provide our guests a pleasant stay and something clearly went wrong this time.We hope you will give us another chance in the future.Kind regards,Salvatore Guttilla - Assistant Residence Manager

Dear Paulette, thank you for taking the time to leave us a review. We are glad that you enjoyed the location of the property and the size of the apartment. Thank you also for praising our staff, the team always work very hard to make sure our guests have a pleasant stay.Kind regards,Salvatore Guttilla - Assistant Residence Manager

Dear Karl,Thank you for choosing to stay with us at Citadines South Kensington and for sending us a feedback about your stay with us. I am deeply disappointed that your stay was anything less than perfect. Citadines brand is an aparthotel concept and we offer a free weekly cleaning. If you wish more full service cleaning during your stay, we offer it for an extra fee. I am very sorry if it was not well communicated to you. We hope we can welcome you again at one of our properties. Kind regards,Celia BauOperations Manager

Dear Iain,Thank you for the lovely review and for choosing to stay with us at Citadines South Kensington.I am glad to read that your apartment was spacious and comfortable and you enjoyed our kitchens. We hope we can welcome you again in the future. Kind regards,Celia BauOperations Manager

Dear Genalin,Thank you for leaving us a review and choosing to stay with us at Citadines South Kensington.I am delighted to read that you chose us as your preferred place to stay in London. We hope we can welcome you again in the future. Kind regards,Celia Bau

Dear Jodi, thank you very much for your lovely review, and for praising our staff! Please accept my apologies if you felt disappointed by the apartment. We have planned a refurbishment for the next few years, and we hope we can welcome you back by then!Kind regards,Salvatore Guttilla - Assistant Residence Manager

Dear Isobel, thank you for taking the time to leave us a review. We are glad that you enjoyed our selection of free drinks at the coffee machine. Thank you also for praising our staff!We hope to welcome you again soon!Kind regards,Salvatore Guttilla - Assistant Residence Manager

Dear Donovan,Thank you very much for the lovely review and for choosing to stay with us at Citadines South Kensington. I am delighted to read that you had a great stay with us and especially that the team made you feel welcomed. I will make sure to share your feedback with the rest of the team. We are looking forward to welcoming you again in the future!Kind regards,Celia BauOperations Manager

Dear Teruyo,Thank you for choosing to stay with us at Citadines South Kensington and for the great rating!We hope w can welcome you again at one of our properties.Kind regards,Celia BauOperations Manager

Dear Chinh,Thank you for choosing to stay at Citadines South Kensington and taking the time to leave us rating. We hope we can welcome you again!Kind regards,Celia BauOperations Manager

Dear Bianca, thank you very much for your feedback.We hope to welcome you back soon!Kind reagrds,Salvatore Guttilla - Assistant Residence Manager

Dear Rahul, thank you very much for taking the time to leave us a review. We are glad that you enjoyed the location of the apartment, in the lovely neighborough of South Kensington. It is great that you took the opportunity and enjoyed the hot drinks from our coffee machine!I would like to thank you for praising our staff, I will make sure to pass the feedback to all of them!We hope to welcome you again soonKind regards,Salvatore Guttilla - Assistant Residence Manager

Dear Alistair, thank you very much for your feedback, we are glad that you found the location of the property ideal for your needs!We hope you will choose us again in the future.Kind regards,Salvatore Guttilla - Assistant Residence Manager

Dear Georg, thank you for your feedback. We are glad that you found the location of the property convenient and the staff friendly.We hope we can welcome you again soon.Kind regards,Salvatore Guttilla - Assistant Residence Manager

Hi John, thank you for your lovely feedback. We are glad you had such a positive experience!We hope to welcome you again soon.Kind regards,Salvatore Guttilla - Assistant Residence Manager

Dear Julia, thank you for choosing us and for taking the time to leave a review. The team on site is formed of hard-working professionals, and feedback like yours is truly rewarding! We are glad that you also enjoyed the location of the apartments and found them comfortable.Thank you for staying with us, we hope to see you again soon.Kind regards,Salvatore Guttilla - Assistant Residence Manager

Dear Chinh,Thank you for choosing to stay at Citadines South Kensington and taking the time to leave us rating. We hope we can welcome you again!Kind regards,Celia BauOperations Manager

Dear Margaret, thank you for staying with us and for taking the time to leave us a review. I am delighted that you liked the location of the property and the service offered by our staff!With regards to your comment about the general look of the property, we will go under a massive refurbishment in the coming years, so we hope to have you back as a guest by then!Thank you again for choosing us!

Hi Andrew, thank you for taking the time to leave us a review. We are glad that you enjoyed your stay, and that you liked the location of the property in our lovely neighborough of South Kensington!We hope you will choose us again!

Dear Selena, thank you for choosing Citadines South Kensington and for taking the time to leave us a review. We are glad that you had a pleasant stay overall!We hope you will choose us again in the future!

Dear Rukmini, thank you for your feedback. We are happy you had a positive experience and we hope to welcome you again soonKind regards,Salvatore Guttilla - Assistant Residence Manager