Front of property

Reviews of Alma Moura Residences

Alma Moura Residences
Calçadinha do Tijolo, 43, Lisbon

Reviews

9.2

Wonderful

Rating 10 - Excellent. 167 out of 263 reviews" "
Rating 8 - Good. 78 out of 263 reviews" "
Rating 6 - Okay. 11 out of 263 reviews" "
Rating 4 - Poor. 4 out of 263 reviews" "
Rating 2 - Terrible. 3 out of 263 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Chance

Antonio and cleaning lady were amazing and super helpful!!
Stayed 6 nights in Mar 2024

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location, lovely apartment
Stayed 6 nights in Feb 2024

4/10 Poor

Vanesa

Travelled with family
Disliked: Amenities
If you want a good nights rest, don’t book the cheapest room like we did. The room is in the basement facing the street, and you can hear people late at night cleaning/going through the garbage bins. You can also hear people from the top unit. Additionally, we were charged 20 euros for late check in, I understand this can be an inconvenience, BUT this detail should be disclosed in the check in instructions/policies, as we would have definitely booked elsewhere had we known.
Stayed 2 nights in Feb 2024

8/10 Good

Valerie, Toronto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely go back. It's one of the best quality / price I've found in the area. The staff (Fernando) is welcoming and helpful. That been said, the house would ned a few fix (moldy pillow case, amongst others)
Stayed 3 nights in Feb 2024

8/10 Good

Clare

Liked: Cleanliness, staff & service, property conditions & facilities
It was in the old town and we felt like we experienced some of the local street life. Studio was in basement and you Could hear dustbins being used and view was just onto small street/wall but size of room was huge for the area. If you are a light sleeper these bins might not work for you but for us, we slept well!
Stayed 4 nights in Dec 2023

10/10 Excellent

Pauline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay when visiting Lisbon. Located in a desirable location with lots of food options and close to sites. Communication with the host was easy and the check-in process went smoothly.
Stayed 3 nights in Nov 2023

8/10 Good

Sarah

Stayed 2 nights in Aug 2023

10/10 Excellent

wendie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

8/10 Good

OLAide

Liked: Cleanliness, staff & service, property conditions & facilities
Place is neat and quiet. Lovely lady doing the cleanings and walkable distance to Rosario, tram 28 at east access. We enjoyed our stay.
Stayed 4 nights in Jun 2023
Response from Ana Vicente on 27 June 2023
Thank you very much for your comment, we really appreciate it, we hope to see you more often!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just wonderful xx
Wonder accommodation Instagram worthy!! Brilliant location just a perfect romantic hideaway.
Stayed 3 nights in Mar 2023
Response from Ana Vicente on 10 Apr 2023
Dear Linda, thank you for your lovely review and for your kind words. We really enjoyed having you as a guest, come back often

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stay here if you don't want to sleep at all
Honestly, probably the worst stay.To start with we got the room in the basement. There is no sunlight, I guess it's ok as we are out most time of the day. The horrible part is when come home at night getting ready for bed, the entire left half of the building is facing an alleyway which there are many trash cans put in front, you can hear the people who come collect the trash around midnight, then you can hear every noise from upstairs, you can also hear people talking outside as there is absolutely no sound proof whatsoever. It's very tiring as during travel, we can not rest at all. Very very disappointing.
Stayed 2 nights in Nov 2022
Response from Ana Vicente on 29 Nov 2022
We are sorry that you did not enjoy your stay and that you stayed in the room you chose when booking. In fact, we have 6 apartments, spread over 3 floors and each one has a different price and type. The one who booked it was the cheapest. As I told you during your stay, it was not possible to upgrade because we were full. I invite you to choose an apartment on the top floor for your next stay and I believe your opinion will change. I take the opportunity to wish you an excellent day.

8/10 Good

sharif tarik

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
No help from the staff only excuses
When you have a problem just to call a taxi you don’t have any help from the virtual staff?
Stayed 2 nights in Jun 2022

10/10 Excellent

Shahar

Stayed 10 nights in Nov 2021

8/10 Good

Carmelina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
This was our second time staying at Alma Moura so obviously we liked the place and location the first time, this time however we got the less than best room, it was in the dungeon with no kitchen and glass walls for the bathroom, they were frosted but we had to go outside when we had a visitor that needed to use the bathroom, not the best for a nice place like this, also this room was a bit noisy every night during garbage pickup and or singing drunks.
Stayed 2 nights in Sep 2021

2/10 Terrible

Shelby

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The lady that checked me in was 30 minutes late and was VERY unprofessional. I stood outside in an alley with dirty garbage after 24 hours of travel to get there, and she barely communicated she would be late. Once she arrived, she wanted to take pictures of my vaccine records (which is fine) and of my passport (NOT fine). I told her no, as we are taught to not let others have that information besides viewing it, which seemed to cause some tension. She sat down on the chair during all of this in the room which is ignorant. Then the real issues began. I laid down in the most uncomfortable bed I had ever been in, and people in the alley were SCREAMING until 3:00am, banging on the door from the alley that directly was in the apartment, garbage cans were being rolled around, glass was breaking. I felt UNSAFE. I stayed awake all night, afraid for my safety. When the morning came around and I went to shower, there was NO hot water. I messaged everything to the lady that checked me in, and she told me I had no reason to feel unsafe (excuse me???), and that there is nothing that can be done for the noise or shower. I was supposed to stay for two nights, and left after one and am demanding a refund through Expedia. This property should NOT be advised.
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had the Alfama studio downstairs. It was modern, clean and comfortable. Great amenities. 1st class in all ways. Pablo & Paulo are wonderful hosts. Very good location if you want to be in the Alfama neighbourhood. Cons - not much exterior light. Sometimes felt like I was in a very fancy cave. Unit was across the street from garbage bins. It could be very noisy at any time 24 hours a day.
Stayed 6 nights in Mar 2020

10/10 Excellent

Ian, Montreal

Travelled with partner
Liked: Cleanliness, amenities
Great location, quiet, reasonably priced. Pedro, the manager, was helpful with arranging airport transfers. Would not hesitate to stay at this hotel again.
Stayed 4 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Great location and the property was very nice. The manager seemed a bit distracted when we arrived -he seemed to have a personal phone call that needed his attention more than we did, he also needed to be asked a couple of times to attend to the drain in the sink, he promised to leave us with coffee a few times (still waiting for that) and there is no laundry facilities on site, as advertised. In addition, there were some minor added costs (tourist taxes) that for some reason could not be included in the original bill and we needed to pay cash for -I'm still waiting for the receipt. Other than these minor issues, it a great place.
Stayed 3 nights in Dec 2019

10/10 Excellent

Luminita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff and residence
Paulo and the other staff were just amazing. I had a very late arrival, due to an airplane delay in Lisbon so Pietro was making sure that the taxi driver will wait for me. I reached the hotel around 2-3pm in the morning, and the staff waited for me to check-in and let me do a late check-out the next day. This was so greatly appreciate it as I was tired and travelling with a child. They went above and beyond to make sure that we had a nice stay. I would recommend anyone who want a home away from home. The residence is clean, has all the things you need, nice location.
Stayed 3 nights in Oct 2019

6/10 Okay

KD, Toronto, Canada

Liked: Cleanliness, staff & service
Great Location for touring the old city. Court yard not as pretty in real life as in the photo featured on Expedia. Room at street level had very little light, however room is nice. Okay property but Expedia room not a balcony room as noted in photo.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The courtyard had a smell of stale cigarettes which greeted you in entry and exit and meant the kids couldn’t play there sadly
Stayed 1 night in Oct 2019

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

TONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all the apartment was clean and well appointed. The managers of the property couldn't be nicer or more helpful. They would do anything to make your stay pleasant. The location was great. The only issue we had was with the noise on the street. The garbage collection (at least that's what we think it was) seemed to go on at different periods of time all night long and the noise carried down the long alleyways. By no means is this the fault of the hotel but it disturbed our sleep each night. Otherwise, I can't think of another negative.
Stayed 5 nights in Apr 2019

10/10 Excellent

Niall

Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Would recommend if noise/sleep is not an issue
The room is clean, huge for EU standards and well decorated. Although we were in the basement units, it was still bright. The shower was amazing. Location is perfect. However, the bed was super uncomfortable and hard. We also heard every noise from room above and people walking outside of our door (leading to the street). They had garbage pick up and local businesses had much activity happening over night that kept us up due to the noise.
Stayed 1 night in Oct 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific Spot in the Alfama District.
Paulo was an excellent manager. He arranged a restaurant for us to hear the beautiful "fado" songs and provided other helpful information about Lisbon. He was one of the most professional property mangers we have ever met!
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, will go back
This is in a great part of town with good access either walking if you like hills, or take tram 28. Great place, good people, would definitely stay here again. Only down side was that the people above us were a little loud but not a problem except at late night and early morning. Breakfast was at a great place a few buildings away so look up Copenhagen coffee lab for info. Each breakfast was enough for two meals. We made sandwiches with what we couldn't eat and then had a lunch for later. Great little market a block down for any extras you might need.
Stayed 3 nights in Sep 2019

10/10 Excellent

Rob, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location. Everything in easy reach either walking or by team. Hotel management also went the extra mile to look after us.
Stayed 3 nights in Aug 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment is very nice. We had a leisure 2 days in Lisbon and we are more than happy to stay in the apartment the whole day. We had good rest and we were able to cook. All what we need in the kitchen, in the bathroom are ready in the apartment. It was just a very pleasant stay! Location is also very nice. Walkable distance to the cathedral.
Stayed 3 nights in Jul 2019
Response from Paulo on 27 Aug 2019
Dear Ellen, Thank you for your review, we will keep working to furfill your expectations and we hope you'll come back to Lisbon and staying with us any time soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of Alfama district, this gem had every amenity we wanted and a great host always available to answer our questions.
Stayed 3 nights in Jun 2019

8/10 Good

Lucinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The accomodation is very nice, however extremely noisy from chairs moving upstairs etc. etc. Children did not sleep until 1am. I supposed this cant be help with people above and below you, but it did unforutnatly affect our trip
Stayed 1 night in Aug 2019

8/10 Good

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Alicja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location! Very clean and well equipped. Would highly recommend it.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was great, as were Paolo and Pedro who helped us. The only complaint, which is significant, is that on two of our three evenings we were awakened in the middle of the night by someone ringing our room doorbell from outside the gate. Once after midnight, once at 4:40 a.m.
Stayed 3 nights in Jun 2019

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Alma Moura residences!
Nothing but good things to say about these apartments. We stayed in “Castelo” which was very comfortable lovely, decorated and would definitely go back. We briefly seen another 2 apartments Amalia & Graça and they were also beautiful. Pedro & Paulo were very welcoming and helped us with local tips and ordering taxi etc. Ana who I only communicated by email will also very helpful. The area is fab and we loved stepping out the gate and we were right among a very traditional atmospheric area.without hesitation I recommend Alma Moura residences.
Stayed 6 nights in Jun 2019

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay, Host was super nice , helped me find my way around
Stayed 1 night in Jun 2019

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great neighborhood for the flavors of Lisbon
We had some difficulty to get into the gate upon arrival but remembered the coffee house just at the corner, mentioned as a place to order breakfast. They made a call to the manager for us. The room was well appointed with everything needed to use the kitchen for meals, if one wished to cook. Do note that driving to the location with GPS was somewhat challenging (as read in other reviews). This is a compact neighborhood with,very narrow/steep streets, tram tracks, and one way indications. The underground parking just 5 minute walk which this lodging can provide for $15/day is the only way to store your car. We walked the area without a problem but you may choose to use the bus or #28 tram up and down. Perhaps there could be a few more lawn chairs to enjoy relaxing in the small courtyard. Some guests were smokers which took the two chairs just outside our ground level room. Thanks so the management for our comfortable stay!!
Stayed 2 nights in May 2019

10/10 Excellent

Sanford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fabulous place to stay in Lisbon
Pedro was an amazing host. The taxi driver dropped us off at the wrong location and we were able to ask somebody to call Pedro. Within minutes, Pedro picked us up and walked us back to his apartments. The apartment is spacious, very clean, has very clean bedsheets and a wonderful large and modern bathroom. The entire apartment must have been recently renovated. Pedro was also helpful and that he offered to store our luggage while we took a weekend trip to Sintra. Pedro also provided us with a welcome bottle of Vinho Verde, a Portuguese produced wine That I have also enjoyed drinking at home. Note that this area of Alfama Is the area of this been that it did not burn down in the earthquake a couple of hundred years ago. The streets and shops are still original and very narrow. There are many, many restaurants, so I’m having fado music in this area. Be sure to follow Pedro‘s instructions if you are going to be dropped off by a taxi. The streets are uphill entering the area. Apolónia train station is very nearby down at the main street. From there you can take trains too many locations including Porto.
Stayed 3 nights in May 2019

10/10 Excellent

Bryden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot, centrally located.
Great little hidden gem. Would ha e been nice to be one floor up but our exit door was great. Good location to everything in Alfama.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was luxurious with beautiful amenities. We recommend Alma Moura Residence to anyone who’s interested to stay in the historic Alfama district of Lisbon.
Stayed 1 night in May 2019
Response from Pedro Esteves - Alma Moura Residences on 23 May 2019
Thank you very much for your kind words. It is wonderful, we feel that our guests enjoyed our space. see you later

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location ,right in the centre of the old town with just a short walk to all Alfama street life.
Stayed 2 nights in Apr 2019
Response from Pedro Esteves - Alma Moura Residences on 23 May 2019
Thanks for your comment We were always very happy to see that our guests enjoyed our historic neighborhood of Alfama, the oldest in Lisbon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very Nice and well located, Paulo very helpful. Quiet and beautiful
Stayed 3 nights in Apr 2019
Response from Pedro Esteves - Alma Moura Residences on 23 May 2019
Thank you very much for your words. We still here to help you in your next visit. Regards from Alfama the most beautiful neighborhood in lisbon :)

8/10 Good

Darlene T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Darlene, Ontario Canada
Great location would highly recommend. Very spacious and clean. The location is perfect and close to everything. The host was on time and very helpful
Stayed 2 nights in Mar 2019
Response from Pedro Esteves - Alma Moura Residences on 23 May 2019
Many thanks for your kindness. We look forward to your return. see you later

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Oasis in Alfama
An oasis in Alfama. Great service and very comfortable.
Stayed 1 night in Mar 2019
Response from Pedro Esteves - Alma Moura Residences on 27 Mar 2019
Thank you very much for your coment. Hope see you again in our oasis in soon. Kind regards