Indoor pool, outdoor pool, open 7:00 AM to 6:00 PM, pool loungers
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Reviews of Swissôtel Lima

5 out of 5
Swissôtel Lima
Via Central 150,Centro Empresarial Real, San Isidro, Lima 27, Lima, Lima

Reviews

9.4

Exceptional

Rating 10 - Excellent. 402 out of 542 reviews" "
Rating 8 - Good. 103 out of 542 reviews" "
Rating 6 - Okay. 24 out of 542 reviews" "
Rating 4 - Poor. 4 out of 542 reviews" "
Rating 2 - Terrible. 9 out of 542 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with family
Lovely property….warm, welcoming and luxurious.
Stayed 1 night in Mar 2024
Response from Claudia Hollerer - Operations Manager on 8 Apr 2024
Thank you David, We very much appreciate your comments regarding your stay at the Swissôtel Lima. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one.

8/10 Good

Alfredo, Hartsdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff of the hotel, in general, was very pleasant. The area around the hotel was nicely quiet. They have an excellent restaurant on premises. The amenities were outstanding.
Stayed 1 night in Mar 2024
Response from Claudia Hollerer - Operations Manager on 18 Mar 2024
Dear Alfredo, We very much appreciate your comments regarding your stay at the Swissôtel Lima. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Gabriel, Beirut

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice.property in a business district
Stayed 1 night in Feb 2024
Response from Swissotel Lima on 26 Feb 2024
Le agradecemos enormemente sus comentarios en relación a su estancia en Swissôtel Lima. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa.

10/10 Excellent

Eric, Weston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, perfect location. The gym and pool are fantastic.
Stayed 1 night in Jan 2024
Response from Claudia Hollerer - Operations Manager on 16 Feb 2024
Dear Eric, We very much appreciate your comments regarding your stay at the Swissôtel Lima. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Vilma, San Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel
Stayed 1 night in Dec 2023
Response from Swissotel Lima on 10 Jan 2024
Le agradecemos enormemente sus comentarios en relación a su estancia en Swissôtel Lima. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa.

10/10 Excellent

Eric, Weston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, Gym, pool and spa are fantastic.
Stayed 2 nights in Jan 2024
Response from Claudia Hollerer - Operations Manager on 10 Jan 2024
Le agradecemos enormemente sus comentarios en relación a su estancia en Swissôtel Lima. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa.

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Swissotel Lima on 10 Jan 2024
Muchas gracias por su calificación. Esperamos su pronto regreso.

10/10 Excellent

Yamira

Stayed 1 night in Dec 2023
Response from Swissotel Lima on 22 Jan 2024
Estimada Yamira,Gracias por su calificación. Esperamos su regreso pronto.

10/10 Excellent

Eric, Weston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, great gym & pool.
Stayed 1 night in Dec 2023
Response from Swissotel Lima on 2 Jan 2024
We very much appreciate your comments regarding your stay at the Swissôtel Lima. We hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Chrissy

Stayed 4 nights in Nov 2023
Response from Swissotel Lima on 15 Dec 2023
Muchas gracias por su calificación. Para nosotros es un placer hacer que su experiencia sea única e inolvidable. Esperamos poder atenderlo nuevamente.

10/10 Excellent

Carlos, miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 15 nights in Nov 2023
Response from Swissotel Lima on 5 Dec 2023
Le agradecemos enormemente sus comentarios en relación a su estancia en Swissôtel Lima, y esperamos que su próxima visita sea tan agradable como la previa.

10/10 Excellent

Pilar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If the price fits in your budget for a stay in Lima choose this hotel. It is an amazing bargain for a hotel of this caliber.
Stayed 5 nights in Oct 2023
Response from Swissotel Lima on 9 Nov 2023
We very much appreciate your comments regarding your stay at the Swissôtel Lima. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Alfredo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing breakfast
Stayed 5 nights in Oct 2023
Response from Swissotel Lima on 9 Nov 2023
Le agradecemos enormemente sus comentarios en relación a su estancia en Swissôtel Lima. Es siempre un placer recibir comentarios positivos.Esperando que su próxima visita sea tan agradable como la previa.Reciba un cordial saludo.

6/10 Okay

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El servicio de Spa no cumple con el horario que el Hotel informa. El Gym cierra los sábados muy temprano, en el alojamiento no está incluido el parking , no tienen servicio de valet parking
Stayed 1 night in Oct 2023
Response from Swissotel Lima on 9 Nov 2023
Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Swissôtel Lima.Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia.

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely would stay here again
Stayed 5 nights in Oct 2023
Response from Swissotel Lima on 18 Oct 2023
We very much appreciate your comments regarding your stay at the Swissôtel Lima. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience

10/10 Excellent

Michael, Deerfield

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at the Swissotel in San Isidro many times. It always has top notch service and is impeccably clean. Also, the restaurants on-site are on point. La Locanda has delicious food and wonderful staff. I only One issue, and in my opinion is big. They used to have wonderful amenities in the room. Wonderful little bottles of Shampoo/Conditioner/Lotion. Why did you go to the communal dispensers? It cheapens the property in my opinion. You have such a pretty property, the communal dispenser almost makes me want to decrease my rating by 1/2 of a star. I know it seems minor, but I do not like these, especially since the pandemic, especially since I/we don't know who puts what into what... I know you might think I am knitpicking, but I am really against the communal dispensers in any property...
Stayed 6 nights in Sep 2023
Response from Claudia Hollerer - Operations Manager on 18 Oct 2023
We very much appreciate your comments regarding your stay at the Swissôtel Lima. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Jose, Mexico

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel.
Stayed 1 night in Sep 2023
Response from Swissotel Lima on 18 Oct 2023
We very much appreciate your comments regarding your stay at the Swissôtel Lima. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great food, an awesome bed and great service. Very clean and safe
Stayed 2 nights in Sep 2023
Response from Claudia Hollerer - Gerente de Operaciones on 11 Sept 2023
Dear Juan, We very much appreciate your comments regarding your stay at the Swissôtel Lima. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swissôtel Lima is one of the best hotels I have ever stayed in. The staff was continuously friendly, attentive, and helpful. The breakfast buffet is wonderful. I was highly impressed by this hotel and the hard working staff. When I came down with an illness from my travels the hotel nurse and staff took excellent care of me and helped me recover quickly. They always greeted me on entry and leaving. This hotel is high-class and one the best. I enjoyed my stay greatly!
Stayed 10 nights in Aug 2023
Response from Claudia Hollerer - Gerente de Operaciones on 4 Sept 2023
Dear Peter, We very much appreciate your comments regarding your stay at the Swissôtel Lima. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Toan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Swissotel Lima on 4 Sept 2023
Gracias Toan por la evaluación. Esperamos tenerlo de regreso pronto.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena atención.
Excelente opcion para pasar unos dias de relax. El hotel impecable y muy buena atencion. Lo que deben mejorar es el horario de atención del sauna ya que los fines de semana solo atiende hasta las 2.30 pm.
Stayed 1 night in Jul 2023
Response from Swissotel Lima on 1 Aug 2023
Le agradecemos enormemente sus comentarios en relación a su estancia en Swissôtel Lima. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios.Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa.

10/10 Excellent

Andres

Stayed 2 nights in Jun 2023
Response from Swissotel Lima on 12 July 2023
Muchísimas gracias por la visita y su calificación. Esperamos que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.

10/10 Excellent

roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PeruDoneRight
From arrival until departure everything is world-class quality- professional, couteous very "Euro" approach to things- old world yet still contemporary. All aspects met expectations.
Stayed 3 nights in Jun 2023
Response from Claudia Hollerer - Gerente de Operaciones on 8 June 2023
Dear Roger, We very much appreciate your comments regarding your stay at the Swissôtel Lima. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudia Hollerer Operations Manager

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Swissotel Lima on 8 June 2023
Muchísimas gracias por la visita y su calificación. Esperamos que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff in the front desk Room service one of the best in peru
Stayed 7 nights in May 2023
Response from Claudia Hollerer - Gerente de Operaciones on 8 June 2023
Dear Jorge,We very much appreciate your comments regarding your stay at the Swissôtel Lima. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudia Hollerer Operations Manager

10/10 Excellent

Shakeira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, location is clean and safe. Boutique like shops within walking distance. Inexpensive Uber ride to downtown and surrounding areas.
Stayed 2 nights in Apr 2023
Response from Claudia Hollerer - Gerente de Operaciones on 25 Apr 2023
Dear Shakeira, We very much appreciate your comments regarding your stay at the Swissôtel Lima. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Jay

Stayed 1 night in Mar 2023
Response from Swissotel Lima on 29 Mar 2023
Estimado Jay, queremos agradecerle por su visita y calificación. Es un gusto para nosotros saber que disfrutó del excelente servicio del equipo de Swissôtel Lima. Esperamos vuelva pronto.

10/10 Excellent

Hiam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Swissotel Lima on 29 Mar 2023
Estimado Hiam, queremos agradecerle por su visita y calificación. Es un gusto para nosotros saber que disfrutó del excelente servicio del equipo de Swissôtel Lima. Esperamos vuelva pronto.

10/10 Excellent

Hiam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite, comfortable, beautiful, excellent service, wonderful hotel!
Stayed 2 nights in Mar 2023
Response from Swissotel Lima on 29 Mar 2023
We very much appreciate your comments regarding your stay at the Swissôtel Lima. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

LUIS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Swissotel Lima on 29 Mar 2023
Estimado Luis, queremos agradecerle por su visita y calificación. Es un gusto para nosotros saber que disfrutó del excelente servicio del equipo de Swissôtel Lima. Esperamos vuelva pronto.

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023
Response from Swissotel Lima on 29 Mar 2023
Estimado Jorge, queremos agradecerle por su visita y calificación. Es un gusto para nosotros saber que disfrutó del excelente servicio del equipo de Swissôtel Lima. Esperamos vuelva pronto.

10/10 Excellent

Samuel

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The bed was comfortable.
Stayed 6 nights in Feb 2023
Response from Claudia Hollerer on 22 Feb 2023
We very much appreciate your comments regarding your stay at the Swissôtel Lima. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

jeffrey

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Claudia Hollerer on 22 Feb 2023
Muchísimas gracias por la visita y su calificación. Esperamos que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.

10/10 Excellent

DANIELA, Lima

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La piscina es climatizada y tiene area interna y externa lo que es perfecto para invierno o verano. El desayuno es delicioso
Response from Claudia Hollerer - Gerente de Operaciones on 22 Feb 2023
Le agradecemos enormemente sus comentarios en relación a su estancia en Swissôtel Lima. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo

8/10 Good

Humberto

Stayed 1 night in Dec 2022

10/10 Excellent

Christina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how the hotel staff were friendly and helpful. I also like the breakfast bar that the hotel provided. I enjoyed my stay at the hotel.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel needs a little attention
Very friendly service. Comfortable in general but the bathroom faucet leaked, and one of the towels had some sticky green material on it; for the price, these things shouldn't really happen.
Stayed 1 night in Sep 2022

10/10 Excellent

vancler

Stayed 1 night in Sep 2022

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
This hotel was great!! The service was amazing and they make you feel like a celebrity. The place was clean and spa was great.
Stayed 4 nights in Aug 2022

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
World Class Hotel
World Class Hotel, one of the best in all of Latin America. We enjoyed the quality and service the hotel offered. Beautiful property and excellent staff.
Stayed 3 nights in Aug 2022

10/10 Excellent

Silvana

Excellent hotel, friendly, efficient staff, wonderful inside pool. Good restaurant, good location.
Stayed 4 nights in Jul 2022

10/10 Excellent

Raoul Jorge

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great suite and service
Stayed 2 nights in Jul 2022

10/10 Excellent

Haifeng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice hotel in a quiet area. Staff was very helpful
Stayed 1 night in Jul 2022

10/10 Excellent

Grisel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022

10/10 Excellent

randolph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large room and bathroom, excellent service from the staff. Convenient location to restaurants.
Stayed 6 nights in May 2022

2/10 Terrible

Rut

Stayed 3 nights in Apr 2022

10/10 Excellent

Rhoy Louie, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay in Lima. Exceptional service! Hotel room is great as expected!
Stayed 1 night in Apr 2022

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tell ‘em “Timo sent you!”
The staff has been more “eager” vs. “accepting” when it comes to my special request: taking the service elevator instead of the glass elevator. (If you’re a fan of heights, I bet it’s a really good time.) Anyway, everyone here is awesome.
Stayed 2 nights in Apr 2022

10/10 Excellent

CRISTINA

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff and location
Stayed 4 nights in Apr 2022

10/10 Excellent

Jorge

Stayed 3 nights in Apr 2022