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Reviews of Hotel Santa Cruz

3 out of 5
Hotel Santa Cruz
Av santa Cruz 1347, miraflores, Lima, Lima

Reviews

7.2

Good

Rating 10 - Excellent. 129 out of 467 reviews" "
Rating 8 - Good. 153 out of 467 reviews" "
Rating 6 - Okay. 101 out of 467 reviews" "
Rating 4 - Poor. 40 out of 467 reviews" "
Rating 2 - Terrible. 44 out of 467 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware if you plan to book this hotel
We took a taxi from airport to the hotel. Hotel reception told us the hotel had cancelled our reservation. I contact Hotel.com customer service, and they said they will follow up with the hotel for refund. The following is Hotel.com respond : Unfortunately, after multiple tries, we weren't able to obtain an approval from the property manager to get your refund. This means the current rules and restrictions for your booking apply and a refund can't be granted.
Stayed 1 night in Nov 2023

2/10 Terrible

Sergio Gerardo

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible En todo aspecto.
Hotel muy viejo! descuidado ,feo ,sucio ,todos los ambientes y habitación con un extraño e insoportable olor a humedad , metal y pesticida, en lavamanos también olor a podrido , colchon, sábanas ,toallas , almohadas de lo peor , desayuno no lo pude tomar porque alegan que no estaba incluido en lreserva a pesar que "sí" estaba incluido. En conclusión de la A a la Z toda calificación es de cero para este hotel.
Stayed 4 nights in Oct 2023

10/10 Excellent

Jaime, Montreal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vert good service
Stayed 2 nights in Jul 2023

10/10 Excellent

Malinda

Liked: Cleanliness, staff & service, property conditions & facilities
My front desk lady, Ornella, was awesome! She’s so cheerful and extremely helpful!
Stayed 5 nights in May 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The neighborhood is great
Stayed 3 nights in Mar 2023

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Great location

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go to another hotel, do not waste your money
Noisy hotel. Rooms are painted in depressing dark colors. Inner rooms are boxes, no windows. 5 minutes to get hot water in the shower. Shower drainage is a size of a coin, takes forever to drain. Bed was terrible, pillows were razor thin. Breakfast is almost finished a 9:15 am, although it should be till 10:00 am. Broken curtain, light all day and night. Rusty fridge. Have to get tv, air condition control from reception. Had to switch room 2 times at check in. Will never stay at the hotel again. Paid same price for much better hotel in Miraflores. Exceptional, good and very good reviews: really? for this hotel. Misleading reviews, and photos in the hotel description. No in room safe, misleading and wrong. Safe is at reception.
rusty fridge
Broken curtain
Stayed 7 nights in Nov 2022

8/10 Good

doug

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Oct 2022

10/10 Excellent

Marisa

Stayed 1 night in Aug 2022

4/10 Poor

Madelyn

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The property is in a great location and the staff is very friendly. While the size of room/bed was as to be expected (nothing extravagant), multiple amenities were not included. Some of these include an ac unit, in room mini fridge, safe, and mattress topper. After spending a week here, the missing items were noticeable. I reached out to multiple people and was not able to resolve the issue before the end of my stay.
Stayed 6 nights in Jun 2022

4/10 Poor

Marie

Liked: Cleanliness
Disliked: Property conditions & facilities
Cheap hotel in a good location
This hotel is quite basic. The breakfast is okay with flavorless coffee. The rooms are a good size with worn bedding and a soft mattress. The hotel towels are the most gray-ish and thin towels I've experienced in a while. The front desk staff do not all speak English. But the hotel is inexpensive and in a good location.
Stayed 1 night in May 2022

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are outstanding - always there to help! A five star staff!
Stayed 2 nights in Apr 2022

8/10 Good

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome!
Stayed 1 night in Apr 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is excellent! Very helpful and friendly.
Stayed 2 nights in Apr 2022

10/10 Excellent

Dino, Brighton

Liked: Amenities, property conditions & facilities
Location, and personnel very friendly.
Stayed 11 nights in Mar 2022

8/10 Good

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Lima
Two days in Lima in a safer friendly district of Mira Flores . Staff were friendly & helpful. I’d recommend this hotel. Breakfast was ok , walking distance to good restaurants , movies & the beach . Between 3-4 stars.
Stayed 1 night in Mar 2022

2/10 Terrible

Hector H.

Travelled with partner
Disliked: Staff & service
.
Stayed 1 night in Nov 2021

8/10 Good

Orlando

Liked: Amenities, property conditions & facilities
Good
Stayed 5 nights in Sep 2021

2/10 Terrible

Goicochea Julio, north las vegas

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel, the tv was not working, the blow-dry would turn on by it self, there was no hot water, no buffet they gave you breakfast on a bag. I only stayed for one night. I would like to get my refund. Please
Stayed 7 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay friendly staff
Stayed 5 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Margarita

Liked: Property conditions & facilities, room comfort
Buen hotel
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente y céntrico
Stayed 4 nights in Jul 2021

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for your service
Stayed 3 nights in Jul 2021

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was very friendly and helpful, but the room was not in the best conditions, the bed and pillows smelled and the bathroom too, specially the sink. There was a lot of construction noise everyday starting 7:30am, very unpleasant.
Stayed 4 nights in Mar 2021

8/10 Good

Todd, Dearborn, MI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a great neighborhood with THE BEST coffee shop next door. There is a security guard 24 hours and a locked gate in order to gain access to the hotel at night. VERY SAFE although I never felt it was necessary. The area around the hotel is very safe, clean and nice. The room wasn't as nice as some of the other places we stayed. However, it was CLEAN and comfortable.
Stayed 1 night in Feb 2020

8/10 Good

Asja, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location close to center Mira Flores, clean, easy check in
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Stayed 2 nights in Feb 2020

10/10 Excellent

john, alexandria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was outstanding. They were attentive to my needs. There was an employee that stood out the most called gabrealla. She was always trying go out and exceed expectations
Stayed 6 nights in Feb 2020

10/10 Excellent

santacruz, lima, peru

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrive Lima My luggages had not arrived. I was very worry and concern. The staff work the extra mile to retrieve my bag with the airline company that I travel. I gave me access to facilities resource to obtain my luggages. Excellent staff
Stayed 1 night in Feb 2020

6/10 Okay

GinaC, British Columbia BC

Liked: Cleanliness, staff & service
Water is not warm enough to go for shower. The beds is not in good condition
Stayed 1 night in Jan 2020
Response from HSC on 21 Jan 2020
Dear Gina, hope everything else like the breakfast and the kindness of our staff was great for you, if you want to comeback we are now in summer season and are in nearby the green coast a beautiful beach within 10 minutes by walk of the hotel, kind regards! - HSC

8/10 Good

Verified traveller

Stayed 8 nights in Dec 2019
Response from HSC on 10 Jan 2020
Gracias por su feedback! Estamos muy agradecidos de que nos elija y se haya podido hospedar, ojala pueda regresar pronto! Estamos en temporada de verano y el sol nos beneficia porque estamos a pocos metros de la playa, Saludos!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 19 nights in Nov 2019
Response from HSC on 18 Dec 2019
Estimado Huesped, muchas gracias por su estadia y por la confianza depositada en nosotros, en estos momentos nuestra ciudad recibe mucho sol de verano y estamos muy cerca de la playa ya que hay mucha actividad de Surf, ojala regrese pronto!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is centrally located in Miraflores, Lima. Hotel staff is very friendly and they have a great onsite restaurant and bar. They offer breakfast buffet and the room was very comfortable.
Stayed 3 nights in Nov 2019
Response from HSC on 4 Dec 2019
Thank you very much for choosing us, hope to see you soon, best regards! - HSC

6/10 Okay

Angel, Long Beach

The hotel have staff members 24/7, you can request for an early check in at the cost of $40. Communication is ok. The staff were very helpful. I placed the do not disturb placard in my door as I went to cusco for three days and my stuffs inside my room were untouched. Building is old and the walls are thin that you could hear the footsteps outside your room at night. Overall it is ok, ill recommend it as it is close to most restaurants, shopping centre and the beach in Miraflores.
Stayed 6 nights in Nov 2019
Response from HSC on 8 Dec 2019
Thank you very much for your feedback, best regards - HSC

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good service. Friendly stuff. Professional aproach to any request.
Stayed 1 night in Nov 2019
Response from HSC on 5 Nov 2019
Thank you very much for your preference, best regards - HSC

4/10 Poor

Javier, Miami, Florida

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This hotel have two major problems, 1. Hot water is very unstable, either you get wet hot water or very cold! Shower time was a night mare. 2. Very noisy place! You could listen to every conversation in your room and all kinds of noises! If you stay there do not take a room that face the street, you are not going to sleep! The walls and floors do not have noise cancellation at all. If somebody opens a door in there room you are going to follow the whole process in yours! Other than that, the staff is great, food as well! And very well located.
Stayed 8 nights in Oct 2019
Response from HSC on 10 Dec 2019
Thank your for your feedback, best regards! - HSC

10/10 Excellent

Valentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
n live with Lima
Everything was great!! Staff was amazing, we even forgot a ring in the room the same night we were leaving and they figured it out to deliver it at the airport!! (thanks again for that by the way). Also, great breakfast and bar! The only problem is that the walls were kinda thin.. you can imagine the rest haha
Stayed 2 nights in Oct 2019
Response from HSC on 8 Dec 2019
Thank you very much for you feedback, hope to see you soon in our hotel, best regards - HSC

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2019
Response from HSC on 10 Dec 2019
Thank your for your feedback, best regards! - HSC

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El olor del baño en algunos momentos era desagradable
Stayed 5 nights in Oct 2019
Response from HSC on 8 Dec 2019
Gracias por su feedback, saludos! - HSC

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2019
Response from HSC on 2 Oct 2019
Thank you for your feedback!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Did the job
Although the hotel is in a safe and convenient part of Lima (Miraflores) the rooms are quite tired, felt a bit damp, and were very noisy from the street outside, and from noise from the open atrium and bar area. The food and drinks at the bar/restaurant were a bit overpriced. The reception staff and security guards however were helpful and the rooms and linen were clean. We stayed 2 nights before and 1 night after a tour.
Stayed 1 night in Sep 2019

8/10 Good

Nancy, México

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly, I really enjoy to stay in this hotel. The breakfast I found to be very simple and poor. Maybe they can improve a bit that aspect of the hotel.
Stayed 1 night in Sep 2019
Response from HSC on 24 Sept 2019
We thank you for the feedback and glad you had a great time at our hotel. We will take on consideration of your perspective and if you come back, see the results of your opinion. Best Regards!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Check in late but everything was ready to just grab my room keys
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, helpful front desk clerk! Percy made dinner reservations and arranged a taxi for me at 4 am.
Stayed 1 night in Sep 2019
Response from HSC on 11 Sept 2019
Thank you for choosing us! best regard! - HSC

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
The hotel is in a location that is a little far away from all the major areas, so takes about 45 minutes walking to get anywhere. The rooms were nice, clean and spacious. The staff was helpful and friendly.
Stayed 1 night in Sep 2019
Response from HSC on 11 Sept 2019
Thank you for choosing us! Best Regards! - HSC

10/10 Excellent

Verified traveller

Stayed 8 nights in Aug 2019
Response from HSC on 3 Sept 2019
Thank you for choosing us! Gracias por elegirnos! - HSC

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Location is great. The hotel is dated but you can’t beat the price!
Stayed 4 nights in Aug 2019
Response from HSC on 3 Sept 2019
Thank you for choosing us! Gracias por elegirnos! - HSC

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is great, location and security are super. its near to restaurants, tge ocean and to Kennefy Par
Stayed 2 nights in Aug 2019
Response from HSC on 3 Sept 2019
Thank you for choosing us! Gracias por elegirnos! - HSC