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Reviews of Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel

4 out of 5
Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel
1 Sublime Point Road, Leura, NSW

Reviews

8.2

Very good

Rating 10 - Excellent. 385 out of 1001 reviews" "
Rating 8 - Good. 359 out of 1001 reviews" "
Rating 6 - Okay. 167 out of 1001 reviews" "
Rating 4 - Poor. 60 out of 1001 reviews" "
Rating 2 - Terrible. 30 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

??

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All good.
Stayed 2 nights in Apr 2024

8/10 Good

Janna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lots of fun things to do! Appreciated that with kids.
Stayed 1 night in Apr 2024
Response from Fairmont Resort Blue Mountains on 17 Apr 2024
Dear Janna,Thanks so much for the great review, hope to see you again soon!Kind Regards,Fairmont Resort Blue Mountains

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Fairmont Resort Blue Mountains on 17 Apr 2024
Dear Tony,Thanks so much for the brilliant review, hope to see you again soon!Kind Regards,Fairmont Resort Blue Mountains

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities
Kids activities are awesome!
Stayed 3 nights in Mar 2024
Response from Guest Relations Team on 31 Mar 2024
Dear Ian, Thank you for taking the time to review Fairmont Resort Blue Mountains. It is a pleasure to have hosted your stay with us and to see that you found the kids activities we had to offer awesome. We cannot wait to welcome you back soon. Kind regards, Guest Relations Team

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a 10/10, it was great for families with the skating and fun events for kids. 💜
Stayed 2 nights in Mar 2024
Response from Fairmont Resort Blue Mountains on 17 Apr 2024
Dear Angela,Thank so much for the amazing review, so glad you enjoyed your time with us, and we hope to welcome you back soon.Kind Regards,Fairmont Resort Blue Mountains

10/10 Excellent

Hanh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Fairmont Resort Blue Mountains on 17 Apr 2024
Dear Hanh,Thank so much for the amazing review, and we hope to welcome you back soon.Kind Regards,Fairmont Resort Blue Mountains

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Golf course green and fairway are not well maintained.
Stayed 1 night in Mar 2024
Response from Fairmont Resort Blue Mountains on 17 Apr 2024
Dear Jason,Thank so much for the great review, we will also pass on your feedback to the team at Leura Golf Club, as they are a separate entity to the resort, we hope to welcome you back soon.Kind Regards,Fairmont Resort Blue Mountains

4/10 Poor

Susan

Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The view was nice and we have stayed at Fairmont hotels, but this one didn’t measure up. The staff seemed very uninformed and there was poor facilities for coffee or just snacks or a light meal. We felt we were held hostage to your $35 per person buffet. It forced us to leave the hotel for any meal options as we were exhausted from Travel, and there was nothing offered at the hotel that was reasonable. A taxi ride to town and back cost $50. A disappointing stay especially for the price.
Stayed 2 nights in Mar 2024
Response from Fairmont Resort Blue Mountains on 17 Apr 2024
Dear Susan,Thank you for taking the time to send through feedback on your recent stay. I am sorry that we did not meet your expectations in terms of dining onsite. I will be following up on this with the team to ensure we maintain consistent standards for our guests.Thanks again for the feedback, hope to welcome you back again soon.Kind Regards,Fairmont Resort Blue Mountains

8/10 Good

Lorraine

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Fairmont Resort Blue Mountains on 17 Apr 2024
Dear Lorraine,Thank so much for the great review, we hope to welcome you back soon.Kind Regards,Fairmont Resort Blue Mountains

8/10 Good

Jaye, Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
The Dinning in the italian restaurant limited menu slow service, the rental golf clubs the worst we ever used
Stayed 4 nights in Feb 2024
Response from Fairmont Resort Blue Mountains on 17 Apr 2024
Dear Jaye,Thank you for taking the time to send through feedback on your recent stay. I am sorry that we did not meet your expectations in terms of the restaurant onsite. I will be following up on this with the team to ensure we maintain consistent standards for our guests. I will also pass your feedback onto the Leura Golf Club so they can also review.Thanks again for the feedback, hope to welcome you back again soon.Kind Regards,Fairmont Resort Blue Mountains

8/10 Good

Tugce

Travelled with family and small children
Liked: Staff & service
Lovely staff super friendly and attentive. Property is outdated however has the perfect amenities for families. We enjoyed our stay and will come back again
Stayed 1 night in Mar 2024
Response from Fairmont Resort Blue Mountains on 17 Apr 2024
Dear Tugce,Thank so much for the great review, we hope to welcome you back soon.Kind Regards,Fairmont Resort Blue Mountains

6/10 Okay

Homa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
All the facilities & amenities were old & worn out the whole resort needs a refurbishing the doona & pillows were dirty & smelly. Staff were nice.
Stayed 2 nights in Feb 2024
Response from Fairmont Resort Blue Mountains on 17 Apr 2024
Dear Homa,Thank you for taking the time to tell us about your experience at the resort I am so sorry that your experience did not meet your expectations; please allow me to express our humble apologies.I would like to thank you as well for your constructive feedback on possible improvements to the resort in terms of further investment. We do have a detailed plan on this that we are currently executing, and I will keep your feedback on file to ensure our efforts remain guest focused at the resort.With our ongoing improvement and refurbishment plan in mind, I hope we do have the opportunity to welcome you at a future date so we can give you a smoother and more enjoyable experience.Kind Regards,Fairmont Resort Blue Mountains

2/10 Terrible

Sherwin

Stayed 1 night in Feb 2024
Response from Fairmont Resort Blue Mountains on 17 Apr 2024
Dear Sherwin,We apologise that you seem to not have enjoyed your stay with us. If you have any specifics you can share so we can recover this for you, please do reach out directly.Kind Regards,Fairmont Resort Blue Mountains

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Prefect getaway
Stayed 1 night in Feb 2024
Response from Fairmont Resort Blue Mountains on 17 Apr 2024
Dear Sarah,Thank so much for the great review, we hope to welcome you back soon.Kind Regards,Fairmont Resort Blue Mountains

8/10 Good

Dong

Stayed 1 night in Feb 2024
Response from Fairmont Resort Blue Mountains on 17 Apr 2024
Dear Dong,Thank so much for the amazing review, we hope to welcome you back soon.Kind Regards,Fairmont Resort Blue Mountains

10/10 Excellent

Bao

Travelled with family and small children
A
Stayed 2 nights in Jan 2024

10/10 Excellent

jason James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always good
Stayed 1 night in Dec 2023

6/10 Okay

Luke

Travelled with partner
Liked: Staff & service
It's probably great for young families, as it seems to have turned into a place that lots of young families go with small kids, for the ice rink, free kids movies, etc. Just not quite what we were looking for. The surrounds are beautiful, and the room itself was clean enough. But the main areas of the property - lobby, lifts, etc - have all seen much better days, and are in serious need of a refresh and better cleaning, organising and upkeep.
Stayed 2 nights in Jan 2024

8/10 Good

JOHN

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Good Service Bathroom Small and Reception Area a bit outdated
Stayed 1 night in Jan 2024

2/10 Terrible

Yuan Cheng

Stayed 2 nights in Jan 2024

6/10 Okay

Lucas

Travelled with family and small children
Disliked: Cleanliness
General cleaness needs to be greatly improved especially outside guest rooms. Morning staffs in Jamison resturant needs to be more curteous especially in question patrons in the restaurant.
Stayed 2 nights in Jan 2024

10/10 Excellent

Monalisa, CASULA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very pmeasant great activities for kids.
Stayed 3 nights in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Saso

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Blake

Disliked: Staff & service
Stayed 3 nights in Jan 2024

6/10 Okay

Amy

Liked: Staff & service
Disliked: Property conditions & facilities
Fairmont Hotels in the USA are wonderful; this property didn't live up to expectations, but it was priced well. The lobby was lovely, my room had a great view (yet decor was underwhelming)& the room service staff was lovely and personable. The kids play area, arcade, outdoor pool area were incredibly outdated -- I would guess this place was awesome back in the early 90's. It's nice that there is a Spa and Golf Course - but this place could be so amazing if they did an renovation.
Stayed 2 nights in Dec 2023

8/10 Good

Diana

Stayed 2 nights in Dec 2023

6/10 Okay

Kris

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Long wait at checkin
Stayed 1 night in Dec 2023

2/10 Terrible

Carin

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Ridiculous expensive and overpriced. The dinner at Embers Grill restaurant was a joke. Extremely expensive and super small portions.
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort
Lots of school activities and entertainment for children. Absolutely child friendly. Beautiful place.
Stayed 2 nights in Dec 2023

10/10 Excellent

Royes

Stayed 2 nights in Dec 2023

8/10 Good

Jenny

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This would be a great family destination with lots of things for kids. We found it a bit noisy with dogs barking and kids yelling. Had expected a higher level of decor in the rooms which are tired but clean. Staff could do with more training for dining service, check in etc. Found the menus a bit limited.
Stayed 3 nights in Dec 2023

8/10 Good

farhad

Stayed 3 nights in Dec 2023

8/10 Good

Anita, Warner Lakes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

andrew

Stayed 3 nights in Nov 2023

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, yum food, nice rooms not too small, buffet breakfast was tasty
Stayed 1 night in Nov 2023

10/10 Excellent

Marlina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Doors could close quietly. Views from restaurants really good
Stayed 2 nights in Nov 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel was out dates and quite dirty, carpet had several stains and it seems the room need a good dusting. Customer services at Reception was good, very accomodating. The hotel had several restaurants one site all of which where disappointing, portions where tiny and expensive for not very good food. Would not go back.
Stayed 2 nights in Nov 2023

6/10 Okay

Amy

Travelled with family and small children
Liked: Amenities
Good for family with kids, but the hotel itself is dated and needs upgrading. The room is quiet dirty with old carpets, stained bedsheets, shower with no pressure, and coffee cups and spoons were kept untidy which makes you think whether it has been cleaned.
Stayed 2 nights in Nov 2023

10/10 Excellent

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed before but never with a child. Took our 2 yr old and was amazed as how kid friendly and perfect it is for a family friendly weekend away! Free cinema, indoor and outdoor playgrounds, indoor/outdoor pool, time zone style games, train around the grounds! Highly recommend and will be back for more family holidays
Stayed 2 nights in Nov 2023

10/10 Excellent

Teariki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with kids. Nice breakfast buffet. Clean rooms.
Stayed 1 night in Oct 2023
Response from Guest Relations Agent on 5 Nov 2023
Dear Teariki, Thank you for taking the time to review Fairmont Resort Blue Mountains. It is a pleasure to see that you enjoyed so many wonderful aspects of your stay. We love being able to provide so many different and wonderful facilities for the kids, we hope it kept them happy and busy. We hope we can welcome you back soon!!Best wishes, Guest Relations TeamFairmont Resort Blue Mountains

6/10 Okay

Brian

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Rooms a bit sad and uninviting. Cleanliness perfect
Stayed 1 night in Oct 2023

8/10 Good

barbara

Liked: Cleanliness, staff & service, room comfort
We had a very relaxing three nights stay. The staff were very pleasant. We felt that the corridor walls needed painting and the new carpets would brighten things up.
Stayed 3 nights in Oct 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our first time to Sydney and we truly love the experience in the resort. Good view and the proper maintenance of the facility. Excellent services, especially Micheal at Concierge I believe every kids will love you (and your train). We receive good services everywhere include the restaurants, reception and in the shop. Country yard room is my choice, highly recommend to families with kids.
Stayed 1 night in Oct 2023
Response from Guest Relations Agent on 29 Oct 2023
Dear Kevin, Thank you for taking the time to review Fairmont Resort Blue Mountains. It defiantly seems like your first trip to the Blue Mountains will be one to remember. Our concierge Michael will be thrilled to receive this feedback, I will pass it onto him!!We hope to welcome you back soon. Best wishes, Zeke TurnbullGuest Relations Agent Fairmont Resort Blue Mountains

8/10 Good

Marie

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
So much entertainment for the kids at the hotel, we really enjoyed our time here. The staff is amazing, from the concierge, to the barista and waiters at the cafe. They really made our stay a great one! Only area of improving is the room cleanliness that could be improved.
Stayed 2 nights in Oct 2023
Response from Guest Relations Agent on 29 Oct 2023
Dear Marie, Thank you for taking the time to review Fairmont Resort Blue Mountains. It is wonderful to see that you and your family were able to enjoy so many wonderful aspects of our resort. We hope our staff could help contribute to the wonderful outcome of your stay. I would like to thank you for your feedback in regards to the cleanliness of the room, I will pass this feedback onto our housekeeping manager. We hope to welcome you back soon!!Best wishes, Zeke TurnbullGuest Relations Agent Fairmont Resort Blue Mountains

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful scenery. Nice rooms. As delicious the food is, i think there needs to be more variety
Stayed 1 night in Oct 2023

8/10 Good

James

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Loads of potential - Service lacking
A great property with a great view. This property has so much to offer for the business conference, wedding, family holiday etc. The grounds are superb with many family friendly activities, ice skating, golf, pool, sauna, hot tub, horse rides, adventure park. The room yet slightly aged, was clean and comfortable. It was spacious with a bath, fridge (no minibar) and spectacular view. I was here for a week for leisure with my partner before a work conference in the second half of the week. I requested laundry services for the conferences to be told I can go to town where there is a laundromat. After a long day at conferencing I opted for a meal in. Upon looking at the IRD menu, it was extremely basic with few options. I also made it just ordering in time with IRD only available between 12pm-9pm. No minibar in room so you can order from IRD only between these hours. No concierge when we arrived. A concierge desk is manned during the day from 8am only. I wouldn’t call the service from this property representative of the brand Fairmont. It was 2.5 star at best.
Stayed 7 nights in Oct 2023

10/10 Excellent

wasan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay loved the view the pool garden the food it was a really great weekend
Stayed 1 night in Oct 2023
Response from Guest Services Team on 21 Oct 2023
Dear Wasan, Thank you for taking the time to review Fairmont Resort Blue Mountains. It is a pleasure to see that you enjoyed your stay with us, we hope that we can welcome you back soon!!Best wishes, Zeke TurnbullGuest Relations Agent Fairmont Resort Blue Mountains