- Disliked: Cleanliness, staff & service, property conditions & facilities
Not in any way a “luxury resort”
Although the hotel is in a nice location near other luxury hotels and villas， this place is not luxury for several reasons and not all worth what they are trying to charge. Our room was ready almost 1 hour after check-in. We found moldy water in the kettle, the toilet seat in the bathroom was totally broken, and the TV had maybe 1-2 working channels with local news. We had to request a cleaning of the room our 2nd day, so it wasn’t done until late in the afternoon. The hotel is very poorly managed and under-staffed. We were alarmed to find the male staff members utilizing amenities - on the first morning we found them sitting on the lawn chairs smoking cigarettes, and even worse, on the second morning they were swimming in the pool in their underwear. Maybe they didn’t expect guests to be up as early as us, but still this is not appropriate!