Lobby sitting area

Reviews of Baleka Resort Hotel & Spa

3 out of 5
Baleka Resort Hotel & Spa
Jl. Werkudara, Legian, Bali

Reviews

8.4

Very good

Rating 10 - Excellent. 222 out of 554 reviews" "
Rating 8 - Good. 216 out of 554 reviews" "
Rating 6 - Okay. 89 out of 554 reviews" "
Rating 4 - Poor. 16 out of 554 reviews" "
Rating 2 - Terrible. 11 out of 554 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Swim up bar
Stayed 6 nights in Apr 2024
Response from Baleka Team on 22 Apr 2024
Dear Mr Matthew,Warmest greetings from Baleka Resort and Spa It was our pleasure to have you stayed at Baleka Resort and Spa, Bali recently. We greatly appreciate you sharing your experiences of staying with us. We are delighted to learn that you had an enjoyable stay with us. We are glad that you were satisfied with most aspects of your stay here. Thank you for staying with us and recommending our resort to your friends and family. We hope to have other opportunities of again welcoming you to Baleka Resort and Spa, Bali in the future. Sincerely yours, Baleka Team

8/10 Good

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property was beautiful, quiet if you were away from the pools. The pools were absolutely spectacular and so warm and enjoyable. Staff were absolutely amazing and always so accommodating, my mother got hurt and the staff all came out with first aide kit and fixed her up, it was so nice. It was locating in a street with heaps of food and places to shop and only 25 minutes to the airport. The only downside was the internet was so slow it took forever to load anything and you could not watch movies or YouTube etc.
Stayed 8 nights in Mar 2024
Response from Baleka Team on 8 Apr 2024
Dear Ms Megan,Greetings from Baleka Resort Hotel & Spa at Legian, Kuta – Bali Thank you for your recent stay and it is our pleasure to have your positive review. We appreciated your feedback and we’ll do our best to continue to give you the kind of service you deserve in the future. Regarding the internet, we have addressed it to the management to find the issue with the connection around the area. We are very concern to learn every feedback to be used for the reference as an aim to cater future customer’s satisfaction to ensure your perceive and expectation. We look forward to welcoming you back again to Baleka as a second home away from home… Sincerely yours, Baleka Team

10/10 Excellent

Martyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in walking distance of restaurants and bars. Lovely quiet room overlooking the lagoon pool.
Stayed 10 nights in Mar 2024
Response from Baleka Team on 1 Apr 2024
Dear Mr Martyn, Greetings from Baleka Resort Hotel & Spa at Legian, Kuta – Bali Thank you for your recent stay and it is our pleasure to have your positive review. We appreciated your feedback and we’ll do our best to continue to give you the kind of service you deserve in the future. We do hope your next visit will be as a pleasant as previous one. We are very concern to learn every feedback to be used for the reference as an aim to cater future customer’s satisfaction to ensure your perceive and expectation. We look forward to welcoming you back again to Baleka as a second home away from home… Sincerely yours, Baleka Team

6/10 Okay

Steve

Travelled with partner
Liked: Cleanliness, staff & service
Given the rate, its value for money. A bathroom renovation is needed. Lack of hand rails in bath area is a problem if you fall. Stepping out of bath/shower onto floor is too big a step for an older person. Toilet paper is poor quality. Follow up at front desk to check our airport pickup was missed by the person who said he would check. My wife was overcharged/not properly informed of the price for a haircut. They refused to take any blame at all although my wife was probably not perfect in understanding the currency either
Stayed 8 nights in Mar 2024
Response from Baleka Team on 1 Apr 2024
Dear Mr Steve, Many thanks for taking the time to give valuable feedbacks on your recent holiday in Baleka. Your constructive comments are well taken and will help us to further improve our quality of services in the areas you have highlighted. We take all guests comments seriously, including yours. Regarding your airport drop, it seems there is a miscommunication as according to our team, we have informed you with the additional charge, but it was then refused. However your comments certainly will motivate us to improve ourselves. We do hope to be able to serve you again in the future. Thanks again for your inputs. Regards, Baleka Team

8/10 Good

Trevor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean convenient to everything breakfast is very nice and staff are so polite..The only down side was the pool was warm and if you stay in a pool access room or a room near the fat buddha restaurant the noise is relentlessly from the pool bar and bands etc playing till 1am..
Stayed 5 nights in Mar 2024
Response from Baleka Team on 28 Mar 2024
Dear Mr. Trevor, Many thanks for taking the time to give valuable feedbacks on your recent holiday in Baleka. Your constructive comments are well taken and will help us to further improve our quality of services in the areas you have highlighted. We are very concern to learn every feedback to be used for the reference as an aim to cater future customer’s satisfaction to ensure your perceive and expectation. We look forward to welcoming you back again to Baleka as a second home away from home. Regards, Baleka Team

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Baleka Team on 26 Mar 2024
Dear Mr Andrew, Greetings from Baleka Resort Hotel & Spa at Legian, Kuta – Bali Thank you for your recent stay and it is our pleasure to have your positive review. We appreciated your feedback and we’ll do our best to continue to give you the kind of service you deserve in the future. We do hope your next visit will be as a pleasant as previous one. We are very concern to learn every feedback to be used for the reference as an aim to cater future customer’s satisfaction to ensure your perceive and expectation. We look forward to welcoming you back again to Baleka as a second home away from home…Regads, Baleka Team

8/10 Good

jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place close to good restaurants and shops not far to walk to the beach have stayed here a few times now
Stayed 10 nights in Feb 2024
Response from Baleka Team on 13 Mar 2024
Dear Ms Jenny, Greetings from Baleka Resort Hotel & Spa at Legian, Kuta – Bali Thank you for your recent stay and it is our pleasure to have your positive review. We appreciated your feedback and we’ll do our best to continue to give you the kind of service you deserve in the future. We do hope your next visit will be as a pleasant as previous one. We are very concern to learn every feedback to be used for the reference as an aim to cater future customer’s satisfaction to ensure your perceive and expectation. We look forward to welcoming you back again to Baleka as a second home away from home… Regards, Baleka Team

10/10 Excellent

KIM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Baleka Team on 4 Mar 2024
Dear Mrs Kim, Greetings from Baleka Resort and SpaIt was our pleasure to have you stayed at Baleka Resort and Spa, Bali recently. We greatly appreciate you sharing your experiences of staying with us. Myself and my entire team here are delighted to learn that you had an enjoyable stay with us. We are glad that you were satisfied with most aspects of your stay here. Thank you for staying with us and recommending our resort to your friends and family. We hope to have other opportunities of again welcoming you to Baleka Resort and Spa, Bali in the future. Sincerely yours, Baleka Team

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Baleka Team on 4 Mar 2024
Dear Mr Anthony, Greetings from Baleka Resort Hotel & Spa at Legian, Kuta – Bali Thank you for your recent stay and it is our pleasure to have your review. We appreciated your feedback and we’ll do our best to continue to give you the kind of service you deserve in the future. We are very concern to learn every feedback to be used for the reference as an aim to cater future customer’s satisfaction to ensure your perceive and expectation. We look forward to welcoming you back again to Baleka as a second home away from home. Regards, Baleka Team

10/10 Excellent

Edna Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Sadly the spa wasn’t very good this was the only bad thing I could say great location
Stayed 6 nights in Feb 2024
Response from Baleka Team on 28 Feb 2024
Dear Mrs Edna, Greetings from Baleka Resort Hotel & Spa at Legian, Kuta – Bali Thank you for your recent stay and it is our pleasure to have your positive review. We appreciated your feedback and we’ll do our best to continue to give you the kind of service you deserve in the future. Regarding the Spa, we have addressed it to the Spa Team and we are sorry if the spa standard service didn't meet your expectation. We do hope your next visit will be as a pleasant as previous one. We are very concern to learn every feedback to be used for the reference as an aim to cater future customer’s satisfaction to ensure your perceive and expectation. We look forward to welcoming you back again to Baleka as a second home away from home. Regards, Baleka Team

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location with access to restaurants both front and back entrances. very clean. great staff.
Stayed 5 nights in Feb 2024
Response from Baleka Team on 15 Feb 2024
Dear Mr Peter, Greetings from Baleka Resort Hotel & Spa at Legian, Kuta – Bali Thank you for your recent stay and it is our pleasure to have your positive review. We appreciated your feedback and we’ll do our best to continue to give you the kind of service you deserve in the future. We do hope your next visit will be as a pleasant as previous one. We are very concern to learn every feedback to be used for the reference as an aim to cater future customer’s satisfaction to ensure your perceive and expectation. We look forward to welcoming you back again to Baleka as a second home away from home… Sincerely yours, Baleka Team

6/10 Okay

Amanda Louise

Stayed 5 nights in Feb 2024
Response from Baleka Team on 15 Feb 2024
Dear Amanda, Many thanks for taking the time to give valuable feedbacks on your recent holiday in Baleka. Your constructive comments are well taken and will help us to further improve our quality of services in the areas you have highlighted. We take all guests comments seriously, including yours. Your comments certainly will motivate us to improve ourselves. We do hope to be able to serve you again in the future. Thanks again for your inputs. Regards, Baleka Team

10/10 Excellent

Jacqueline Emma, Halls Head

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and price were great. Staff were lovely and helpful.
Stayed 8 nights in Jan 2024
Response from Baleka Team on 12 Feb 2024
Dear Mrs Jacqueline, Warmest greetings from Baleka Resort and Spa It was our pleasure to have you stayed at Baleka Resort and Spa, Bali recently. We greatly appreciate you sharing your experiences of staying with us. Myself and my entire team here are delighted to learn that you had an enjoyable stay with us. We are glad that you were satisfied with most aspects of your stay here. Thank you for staying with us. We hope to have other opportunities of again welcoming you to Baleka Resort and Spa, Bali in the future. Sincerely yours, Baleka team

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like baleka very much nice accommodation staff great grounds and pool very well kept Only down side unwelcomed snake came in to my room staff were there in instant and did good job removing it but most venomous snake Bali bit scary but when return to Bali love area around baleka thank you to Baleka and one other thing very affordable
Stayed 9 nights in Jan 2024
Response from Baleka Team on 12 Feb 2024
Dear Mrs Margaret, Warmest greetings from Baleka Resort and Spa It was our pleasure to have you stayed at Baleka Resort and Spa, Bali recently. We greatly appreciate you sharing your experiences of staying with us. Myself and my entire team here are delighted to learn that you had an enjoyable stay with us. We are glad that you were satisfied with most aspects of your stay here. Thank you for staying with us. We can't wait to welcoming you back to Baleka Resort and Spa, Bali in the future. Sincerely yours, Baleka Team

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy in poolside room due to bands playing at the fat buddah every night
Stayed 10 nights in Jan 2024
Response from Baleka Team on 19 Jan 2024
Dear Mrs Lisa, Many thanks for taking the time to give valuable feedbacks on your recent holiday in Baleka. Please accept our apologies for any inconveniences you encountered during this visit. Your constructive comments are well taken and will help us to further improve our quality of services in the areas you have highlighted. We take all guests comments seriously, including yours. Your comments certainly will motivate us to improve ourselves. We do hope to be able to serve you in the future and we would like to suggest you to book Lagoon Pool Area :). Thanks again for your inputs. Regards, Baleka resort and spa

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 16 nights in Dec 2023
Response from Baleka Team on 11 Jan 2024
Dear Mr Jason, Greetings from Baleka Resort Hotel & Spa at Legian, Kuta – Bali Thank you for your recent stay and it is our pleasure to have your positive review. We appreciated your feedback and we’ll do our best to continue to give you the kind of service you deserve in the future. We do hope your next visit will be as a pleasant as previous one. We are very concern to learn every feedback to be used for the reference as an aim to cater future customer’s satisfaction to ensure your perceive and expectation. We look forward to welcoming you back again to Baleka as a second home away from home… Sincerely yours, Baleka Team

10/10 Excellent

peter john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good except fo noisy aircon at times
Stayed 14 nights in Dec 2023
Response from Baleka Team on 2 Jan 2024
Dear Mr Peter, Greetings from Baleka Resort Hotel & Spa at Legian, Kuta – Bali Thank you for your recent stay and it is our pleasure to have your positive review. We appreciated your feedback and we’ll do our best to continue to give you the kind of service you deserve in the future. Regarding the Aircond, we have addressed it our team to make sure it won't happen again. We are very concern to learn every feedback to be used for the reference as an aim to cater future customer’s satisfaction to ensure your perceive and expectation. We look forward to welcoming you back again to Baleka as a second home away from home… Sincerely yours, Baleka Team

6/10 Okay

elizabeth

Travelled with family, Travelled with group
Liked: Staff & service
Nice hotel room staff lovely. The linen is a bit gross and old. The doors slam all the time and the pub at the back can get rowdy but value for money bang on. Pool crystal clear always.
Stayed 8 nights in Dec 2023
Response from Baleka Team on 28 Dec 2023
Dear Ms Elizabeth, Many thanks for taking the time to give valuable feedbacks on your recent holiday in Baleka. Please accept our apologies for any inconveniences you encountered during this visit. Your constructive comments are well taken and will help us to further improve our quality of services in the areas you have highlighted. We take all guests comments seriously, including yours. Your comments certainly will motivate us to improve ourselves. We do hope to be able to serve you in the near future. Thanks again for your inputs. Regards, Baleka resort and spa

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 17 nights in Nov 2023
Response from Baleka Team on 15 Dec 2023
Dear Mrs Margaret, Greetings from Baleka Resort Hotel & Spa at Legian, Kuta – Bali Thank you for your recent stay and it is our pleasure to have your positive review. We appreciated your feedback and we’ll do our best to continue to give you the kind of service you deserve in the future. We do hope your next visit will be as a pleasant as previous one. We are very concern to learn every feedback to be used for the reference as an aim to cater future customer’s satisfaction to ensure your perceive and expectation. We look forward to welcoming you back again to Baleka as a second home away from home… Sincerely yours, Baleka Team

10/10 Excellent

Linda Jane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Nov 2023
Response from Baleka Team on 11 Dec 2023
Dear Ms Linda, Greetings from Baleka Resort and Spa It was our pleasure to have you stayed at Baleka Resort and Spa, Bali recently. We greatly appreciate you sharing your experiences of staying with us. Myself and my entire team here are delighted to learn that you had an enjoyable stay with us. We are glad that you were satisfied with most aspects of your stay here. Thank you for staying with us. We hope to have other opportunities of again welcoming you to Baleka Resort and Spa, Bali in the future. Sincerely yours, Baleka Team

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Nov 2023
Response from Baleka Team on 11 Dec 2023
Dear Mr Stephen, Greetings from Baleka Resort Hotel & Spa at Legian, Kuta – Bali Thank you for your recent stay and it is our pleasure to have your positive review. We appreciated your feedback and we’ll do our best to continue to give you the kind of service you deserve in the future. We do hope your next visit will be as a pleasant as previous one. We are very concern to learn every feedback to be used for the reference as an aim to cater future customer’s satisfaction to ensure your perceive and expectation. We look forward to welcoming you back again to Baleka as a second home away from home… Sincerely yours, Baleka Team

6/10 Okay

c.kneller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Hotal is fine, Bali is a dirty place, Buddah Bar where you have a very basic breakfast is a very noisy place in the evening, almost kaotic. Many Australians love this place we dont and wont be returning anywhere near Bali. Its a very cheap place but as usual you get what you pay for.
Stayed 7 nights in Nov 2023
Response from Baleka Team on 14 Nov 2023
Dear Mr Christopher, Many thanks for taking the time to give valuable feedbacks on your recent holiday in Baleka. Please accept our apologies for any inconveniences you encountered during this visit. Your constructive comments are well taken and will help us to further improve our quality of services in the areas you have highlighted. We take all guests comments seriously, including yours. Your comments certainly will motivate us to improve ourselves. We do hope to be able to serve you again in the future. Thanks again for your inputs. Regards, Baleka Team

8/10 Good

Robert Millar

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Baleka is traditional Balinese accommodation. Rooms are clean and comfortable and is located close to the beach, shops and local restaurants. The only negative we could find was the breakfast each morning was limited, no variation and the same each morning. Otherwise well recommended.
Stayed 10 nights in Oct 2023
Response from Baleka Team on 1 Nov 2023
Dear Mr. Robert, Greetings from Baleka Resort Hotel & Spa at Legian. Thank you for your recent stay and it is our pleasure to have your positive review. We appreciated your feedback and we’ll do our best to continue to give you the kind of service you deserve in the future. We do hope your next visit will be as a pleasant as previous one. We are very concern to learn every feedback to be used for the reference as an aim to cater future customer’s satisfaction to ensure your perceive and expectation. We look forward to welcoming you back again to Baleka as a second home away from home… Sincerely yours, Baleka Team

6/10 Okay

Stephen

Travelled with family
Liked: Cleanliness
Greatest location but staff are all green give them time
Stayed 15 nights in Oct 2023
Response from Baleka Team on 31 Oct 2023
Dear Mr Stephen, Many thanks for taking the time to give valuable feedbacks on your recent holiday in Baleka. Please accept our apologies for any inconveniences you encountered during this visit. Your constructive comments are well taken and will help us to further improve our quality of services in the areas you have highlighted. We take all guests comments seriously, including yours. Your comments certainly will motivate us to improve ourselves. We do hope to be able to serve you and your family again in the future. Thanks again for your inputs. Regards, Baleka Team

8/10 Good

Sharyn

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Baleka resort for first stay in Bali 👌
Enjoyed my stay at Baleka in a deluxe pool access room..a bit on the older side and could do with some refreshing..towels often discoloured. The room was a good size with extra daybed/table area at the front. Very good aircon. Room service meals and drinks from Fat Buddha bar..no extra charge. Morning latte delivered to room was a real treat ☕️. Paid extra for daily buffet breakfast..unfortunately they didn’t mix up the choices much..very limited on fruit options and the ‘juices’ were cordial. Lovely to have the daily clean and water bottles left each day. Bar fridge but no mini bar stock. Overall enjoyed the stay with close proximity to other family, pool, shopping and restaurant/bars. No spa services on site.
Stayed 14 nights in Oct 2023
Response from Baleka Team on 30 Oct 2023
Dear Mrs Sharyn, Greetings from Baleka Resort & Spa Legian. Thank you for giving your time to review. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We definitely look forward to welcoming you back to our resort, Take care! Regards, Baleka Team

6/10 Okay

Debrah

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 14 nights in Oct 2023
Response from Baleka Team on 30 Oct 2023
Dear Mrs Debrah, Greetings from Baleka Resort & Spa LegianThank you for giving us your time to review. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We definitely look forward to welcoming you back to our resort, Take care! Regards, Baleka Team

10/10 Excellent

Leanne, Mount Warrigal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Oct 2023
Response from Baleka Team on 30 Oct 2023
Dear Mrs Leanne, Greetings from Baleka Resort & Spa LegianThank you for giving us a perfect rating. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We definitely look forward to welcoming you back to our resort, Take care! Regards, Baleka Team

8/10 Good

Cathryn lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had four nights at Beleka and absolutely loved it. Staff were exceptionally helpful and friendly. We would definitely stay again. The restaurant attached to Beleka, which is independently owned, not by Beleka could do with some improvement.
Stayed 4 nights in Sep 2023
Response from Baleka Team on 9 Oct 2023
Dear Mrs Chathryn, Greetings from Baleka Resort Hotel & Spa at Legian.Thank you for your recent stay and it is our pleasure to have your positive review. We appreciated your feedback and we’ll do our best to continue to give you the kind of service you deserve in the future. We do hope your next visit will be as a pleasant as previous one. We are very concern to learn every feedback to be used for the reference as an aim to cater future customer’s satisfaction to ensure your perceive and expectation. We look forward to welcoming you back again to Baleka as a second home away from home… Sincerely yours, Baleka Team

8/10 Good

robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Booked into baleka for 10 nights with my daughter and 2 granddaughters, we originally got 2 adjoining rooms upstairs, but after a few days changed into the pool access ones as more fun for the kids, both were nice rooms, very clean, towels changed etc. my daughter had a bit of an issue with her shower. i had trouble with my tv which they promptly replaced with a brand new one. only thing i could actually complain about is the breakfast, whilst ample, it was actually the same menu the whole 10 days. bit boring.
Stayed 10 nights in Sep 2023
Response from Baleka Team on 30 Oct 2023
Dear Mr/s Robyn, Greetings from Baleka Resort Hotel & Spa at Legian, Kuta – Bali Thank you for your recent stay and it is our pleasure to have your positive review. We appreciated your feedback and we’ll do our best to continue to give you the kind of service you deserve in the future. We do hope your next visit will be as a pleasant as previous one. We are very concern to learn every feedback to be used for the reference as an aim to cater future customer’s satisfaction to ensure your perceive and expectation. We look forward to welcoming you back again to Baleka as a second home away from home. Regards, Baleka Team

10/10 Excellent

Valerie

Liked: Cleanliness
Stayed 14 nights in Sep 2023
Response from Baleka Team on 29 Sept 2023
Dear Mrs Valerie, Greetings from Baleka Resort & Spa LegianThank you for giving us a perfect rating. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We definitely look forward to welcoming you back to our resort, Take care! Regards, Baleka Team

8/10 Good

Kimberley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like having to change rooms twice even though we had a booking , was told because we went thru a third party for the booking they didn’t have to honour the request of pool rooms , strange way to run a business, not happy about this , but still enjoyed our stay overall
Stayed 12 nights in Aug 2023
Response from Baleka Team on 13 Sept 2023
Dear Ms Kimberley, Many thanks for taking the time to give valuable feedbacks on your recent holiday in Baleka. Please accept our apologies for any inconveniences you encountered during this visit. Your constructive comments are well taken and will help us to further improve our quality of services in the areas you have highlighted. We take all guests comments seriously, including yours. Your comments certainly will motivate us to improve ourselves. We do hope to be able to serve you again in the future. Thanks again for your inputs. Regards, Baleka Team

6/10 Okay

Amy

Travelled with family
Liked: Staff & service
Disliked: Amenities
Rooms was full of mosquitoes every night Bed sheets not changed often enough Showers not anywhere near enough water pressure
Stayed 14 nights in Aug 2023
Response from Baleka Team on 12 Sept 2023
Dear Ms Amy,Greetings from Baleka Resort and Spa It was our pleasure to have you stayed at Baleka Resort and Spa, Bali recently. We’re sorry to hear that our services/products didn't meet your expectations. We have addressed it to our team for our future improvement. We also believe there’s always some facilities and service to be improved, we’ll constantly upgrade ourselves. Again, thank you for sharing your experiences with us. Regards, Baleka Team

2/10 Terrible

Ann

Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid this hotel
I have stayed at many hotels around the world & never experienced this, nether do like leaving negative reviews. We booked poolside room which unfortunately was situated next to a extremely noisy restaurant bar which continued sometimes after midnight. Complained & fortunately we were changed to a room near reception. Breakfast ok, cold coffee everyday, I think they want you to purchase coffee from the machine.
Stayed 4 nights in Aug 2023
Response from Baleka Team on 30 Aug 2023
Dear Mrs Ann,Greetings from Baleka Resort & Spa Legian.Thank you for giving us a time to review. We are sorry for the inconvenience that was caused during your stay, especially with the noisy restaurant. Therefore we moved and free upgraded your room to our Studio Room which we thought it was the best option we had during your stay. Regarding the cold coffee, we have addressed it to the restaurant management.Once again, thank you very much for your review. We hope that we can be of service in the future. RegardsBaleka team

6/10 Okay

Karen

Travelled with group
Liked: Staff & service
Lovely atmosphere but really needs updating. Towels & linen often had stains & towels threadbare. Pool towels never changed. But for the price could not complain too much
Stayed 28 nights in Aug 2023
Response from Baleka Team on 30 Aug 2023
Dear Mrs Karen,Greetings from Baleka Resort & Spa Legian.Thank you for giving us a time to review. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Regarding the pool towel, we have addressed it to our team and we hope this will never happen again in the future. We look forward to welcoming you back to our resort, Take care! Regards Baleka Team

8/10 Good

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Bottom rooms near reception very outdated. Needs new showers. Everything else perfect.
Stayed 7 nights in Aug 2023
Response from Baleka Team on 28 Aug 2023
Dear Mr Adam,Greetings from Baleka Resort & Spa Legian.Thank you for giving us a time to review. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Regarding the showers, we have address it to our management. We definitely look forward to welcoming you back to our resort, Take care! Regards Baleka Team

8/10 Good

Anthony

Liked: Cleanliness, staff & service
Very busy
Stayed 3 nights in Aug 2023
Response from Baleka Team on 25 Aug 2023
Dear Mr Anthony,Greetings from Baleka Resort & Spa Legian.Thank you for giving us a perfect rating. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We definitely look forward to welcoming you back to our resort, Take care! Regards Baleka Team

4/10 Poor

David

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The room we had was right above the bar it was noisy. The service at fat buddha was slow and the food was vey average no service at the swim up bar. Would pass on booking a room again.
Stayed 3 nights in Aug 2023
Response from Baleka Team on 6 Sept 2023
Dear Mr David, Greetings from Baleka Resort & Spa Legian.Thank you for giving us a time to review. We are sorry for the inconvenience that was caused during your stay. During the pandemic things have changed around Legian and the local authority has given the official statement to allow all the music at Bar & Restaurants until 11:30pm, therefore for your future stay, we would like to suggest you to book your room in Lagoon Pool Area. We believe there’s always some facilities and service to be improved, we’ll constantly upgrade ourselves. Again, thank you for sharing your experiences with us. Regards, Baleka Team

2/10 Terrible

Tracey

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Air con wasn’t cold,,, rooms are run down, broken curtains,, very noisy, I could hear everyone coming home,,, only stayed 1 night then booked a better place. Wouldn’t recommend at all
Response from Baleka Team on 21 Aug 2023
Dear Ms Tracey,Greetings from Baleka Resort and Spa It was our pleasure to have you stayed at Baleka Resort and Spa, Bali recently. We’re sorry to hear that our services/products didn't meet your expectations. We believe there’s always some facilities and service to be improved, we’ll constantly upgrade ourselves. Again, thank you for sharing your experiences with us. Regards, Baleka Team

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service
Extremely noisy till late at night due to a bar attached to the resort
Stayed 7 nights in Aug 2023
Response from Baleka Team on 18 Aug 2023
Dear Mrs Kenneth, Greetings from Baleka Resort & Spa Legian.Thank you for giving us a time to review.We are sorry for the inconvenience that was caused during your stay. We do hope in the future we could allocate your room to our Lagoon Pool area which is away from the Bar. We definitely look forward to welcoming you back to our resort, Take care! Regards Baleka Team

10/10 Excellent

WAYNE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Baleka Team on 15 Aug 2023
Dear Mr Waynen,Greetings from Baleka Resort & Spa Legian.Thank you for giving us a perfect rating. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We definitely look forward to welcoming you back to our resort, Take care! Regards Baleka Team

6/10 Okay

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
My room was upstairs facing a row of rooms directly across, so there was no privacy - kept the curtains drawn. I enjoyed my previous stay at the Baleka where I had a room overlooking the pool
Stayed 2 nights in Aug 2023
Response from Baleka Team on 14 Aug 2023
Dear Mrs Karen, Greetings from Baleka Resort & Spa Legian.Thank you for giving us a time to review. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We definitely look forward to welcoming you back to our resort, Take care! Regards Baleka Team

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had everything that I needed for my short stay in Legian. All the staff were very friendly and made you feel welcome.
Stayed 4 nights in Aug 2023
Response from Baleka Team on 14 Aug 2023
Dear Mr/s Jennifer,Greetings from Baleka Resort & Spa Legian.Thank you for giving us a perfect rating. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We definitely look forward to welcoming you back to our resort, Take care! Regards Baleka Team

8/10 Good

Susan

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great entertainment, food and beautiful pool
Stayed 7 nights in Aug 2023
Response from Baleka Team on 11 Aug 2023
Dear Mrs Susan,Greetings from Baleka Resort & Spa Legian.Thank you for giving us a perfect rating. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We definitely look forward to welcoming you back to our resort, Take care! Regards Baleka Team

8/10 Good

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very good value hotel in a great location in Legian. The staff were very friendly. I stayed in a Deluxe room which was very spacious and had everything I needed. Would highly recommend this hotel.
Stayed 11 nights in Jul 2023
Response from Baleka Team on 11 Aug 2023
Dear Mrs Elizabeth, Greetings from Baleka Resort & Spa Legian.Thank you for giving us a perfect rating. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We definitely look forward to welcoming you back to our resort, Take care! Regards Baleka Team

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay at the Baleka, and although there was a couple of issues this trip, it wasn’t anything too serious. We still think it is pretty good value for money.
Stayed 14 nights in Jul 2023
Response from Baleka Team on 8 Aug 2023
Dear Mr Stephen,Greetings from Baleka Resort & Spa Legian.Thank you for giving us a perfect rating. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We definitely look forward to welcoming you back to our resort, Take care! Regards Baleka Team

6/10 Okay

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 16 nights in Jul 2023
Response from Baleka Team on 8 Aug 2023
Dear Ms Melissa,Greetings from Baleka Resort and Spa It was our pleasure to have you stayed at Baleka Resort and Spa, Bali recently. We’re sorry to hear that our services/products didn't meet your expectations. We believe there’s always some facilities and service to be improved, we’ll constantly upgrade ourselves. Again, thank you for sharing your experiences with us. Regards, Baleka Team

4/10 Poor

Kay

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
If I had been fortunate enough to have hot water everyday I would of ranked it a 4 star, but unfortunately I had 4 days without hot water and another with a blocked drain.
Stayed 10 nights in Jul 2023
Response from Baleka Team on 1 Aug 2023
Dear Ms Kay,Greetings from Baleka Resort LegianThank you very much for taking your time to review.We would like to express our sincere apologies for the inconvenience that was caused during your stay, especially with the hot water and a blocked drain. We have addressed it to our team where there was leaking on the water heater and we have replaced the water heater. We hope that we could be of service in the future Ms Kay. Regards, Baleka Team

8/10 Good

Craig Cornabie

Travelled with family
Liked: Staff & service
The hotel was load after 5pm as they had bands playing every night.
Stayed 12 nights in Jul 2023
Response from Baleka Team on 28 July 2023
Dear Mr Craig, Greetings from Baleka Resort & Spa Legian.Thank you for giving your time to review. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We also would like to express our sincere apologies for the inconvenience during your stay, because of the bands performance every night. This is also become our main concern to find the best solution. We definitely look forward to welcoming you back to our resort, Take care! Regards Baleka Team

10/10 Excellent

Janine, Ballarat East

Travelled with family
Liked: Amenities
Fair for price
Stayed 8 nights in Jul 2023
Response from Baleka Team on 27 July 2023
Dear Ms Janine,Greetings from Baleka Resort & Spa Legian.Thank you for giving us a perfect rating. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We definitely look forward to welcoming you back to our resort, Take care! Regards Baleka Team

2/10 Terrible

Sara

Travelled with family
Disliked: Amenities
Left after one night
Stayed 9 nights in Jul 2023
Response from Baleka Team on 27 July 2023
Dear Mrs Renee,Greetings from Baleka Resort LegianWe would like to express our sincere apologies for the inconvenience that was caused during your stay and that we were unable to provide your requested bed type, although we already have suggested to use our Baby Cot, however this option was not the best. We hope that we could be of service in the future.RegardsBaleka Team