We have stayed at Excalibur before with no issues! We have always enjoyed Excalibur! However, this time staff on a couple occasions were not pleasant. We paid for early check in and checked back a few times waiting to get into our room after 11am which we were told we could check in and the front desk staff were very rude when we would ask if our room was available yet, we didn’t get in until after 2 pm but were refunded the early check in fee when we asked for it. In the meantime while we waited for our room, at one of the casino bars, one of the bartenders became very disrespectful after ordering a drink when rail vodka was requested rather than the alternative. The room was average. There was hair everywhere. We found hair in the jacuzzi tub, towels, linen and toilet. The drains to both the shower and jacuzzi tub were clogged and hair became backed up into the tub that we cleaned up multiple times. The jacuzzi tub would take a long time to drain and make a god awful noise hours later. Overall, the experience was not great and it did start our trip off rather poor due to the service we received. We have recommended Excalibur in the past to other people and now it is unlikely we will. Service did get better towards the end of the trip, we loved Tina one of the waitresses in the casino, she was wonderful!