Beach/ocean view
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Reviews of OUTRIGGER Kaanapali Beach Resort

3 out of 5
OUTRIGGER Kaanapali Beach Resort
2525 Kaanapali Parkway, Lahaina, HI

Reviews

8.8

Excellent

Rating 10 - Excellent. 560 out of 1000 reviews" "
Rating 8 - Good. 275 out of 1000 reviews" "
Rating 6 - Okay. 98 out of 1000 reviews" "
Rating 4 - Poor. 46 out of 1000 reviews" "
Rating 2 - Terrible. 21 out of 1000 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jainendra

Liked: Cleanliness, staff & service
Good stay
Stayed 3 nights in Apr 2024
Response from OKB 'Ohana on 23 Apr 2024
Thank you for sharing your rating. We always strive to provide the best service and will continue to work on improving all facets of our services. Please return to us should your travels return you to Maui.

10/10 Excellent

Jimmy

Liked: Amenities
Nice place good customer service
Stayed 2 nights in Apr 2024
Response from OKB 'Ohana on 23 Apr 2024
Aloha Jimmy! Mahalo for the 5-star review, we appreciate it. Please return to visit us if you return to Maui.

10/10 Excellent

Mayank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff. Awesome view.
Stayed 4 nights in Apr 2024
Response from OUTRIGGER Ka'anapali Beach Resort on 23 Apr 2024
Aloha Mayank: Mahalo for your 5 out of 5 rating. We appreciate your feedback. We are very fortunate to have our wonderful hosts! They are truly the heart of our property. We look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort.

10/10 Excellent

Mayank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from OKB 'Ohana on 23 Apr 2024
Thank you for your feedback. We appreciate your business and hope you will return to us again.

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from OKB 'Ohana on 23 Apr 2024
Aloha Kristin, Mahalo for your 5-star review. We always appreciate feedback. Please return to us if your travel returns you to our beautiful island.

10/10 Excellent

Rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our Halene at front desk to welcome us! Anela sang to us and presented us with our leis! All the Bell desk guys were great- RJ, Ron, etc! MARAVIC and ANGIE were exceptionally nice and did a great job with cleaning our room! Loved the Aloha of your “Home”
Stayed 8 nights in Apr 2024
Response from OUTRIGGER Ka'anapali Beach Resort on 22 Apr 2024
Mahalo for the 5 out of 5 rating. We appreciate your feedback. We are very fortunate to have our wonderful hosts! They are truly the heart of our property. We look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort.

10/10 Excellent

Leigh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was amazingly helpful and fun. So nice having Maui Brewing on the property. Great people and great food and drinks.
Stayed 10 nights in Apr 2024
Response from OUTRIGGER Ka'anapali Beach Resort on 19 Apr 2024
Aloha Leigh: Mahalo for the 5 out of 5 rating. We appreciate your feedback and look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort.

10/10 Excellent

Patrice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful stay relaxing and beautiful.
Stayed 6 nights in Mar 2024
Response from OKB 'Ohana on 13 Apr 2024
Thank you, Patrice for your feedback. We are happy to hear that you enjoyed your stay. Please consider us again if your travels return you to Maui.

10/10 Excellent

JAIME

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from OKB 'Ohana on 12 Apr 2024
Mahalo for the 5 of out 5 rating. Thank you for staying with us and for supporting Maui, we appreciate it.

10/10 Excellent

Katie Renee, Corydon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, gorgeous location. Stayed in an updated room and it was perfect for our needs. The Hawaiian activities are great, especially the departure ceremony- don’t skip it!
Stayed 5 nights in Apr 2024
Response from OUTRIGGER Ka'anapali Beach Resort on 11 Apr 2024
Aloha Katie:Mahalo for the 5 out of 5 rating. We appreciate your feedback and kind words about our hosts. We are so happy that you were able to attend our classes. We look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort.

10/10 Excellent

GERALD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Place. Location
Stayed 4 nights in Apr 2024
Response from OUTRIGGER Ka'anapali Beach Resort on 19 Apr 2024
Aloha Gerald: Mahalo for the 5 out of 5 rating. We appreciate you taking the time to provide your feedback. We look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort.

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was new and beautiful!! Spacious too!
Stayed 7 nights in Mar 2024
Response from OKB 'Ohana on 8 Apr 2024
Aloha Justin,Thank you for taking the time to provide feedback. We appreciate your business and hope to see you again.

8/10 Good

Rama Krishna

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 5 nights in Mar 2024
Response from OUTRIGGER Ka'anapali Beach Resort on 5 Apr 2024
Mahalo for the 4 out of 5 rating. We appreciate your feedback. We look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort.

10/10 Excellent

Manal, Upper Darby

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this hotel are absolutely phenomenal - everyone from the front desk, the cultural center, housekeeping was so kind, super helpful and obviously passionate about sharing the culture. The educational experiences included with your resort stay are a must (especially if you have littles but even without). The proximity to the beach can’t be beat and the easy (less than 5 min.) walk to Whalers Village means that food options and shopping are mere steps away. The grounds are immaculate - the rooms are clean & well designed. Absolutely loved our stay and can’t wait to come back again soon.
Stayed 7 nights in Mar 2024
Response from OUTRIGGER Ka'anapali Beach Resort on 3 Apr 2024
Mahalo for the 5 out of 5 rating. We appreciate your feedback and kind words about our hosts. We are so happy that you were able to attend our classes. We look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort.

6/10 Okay

Peter

Travelled with family
Liked: Cleanliness, staff & service
THIS IS NOT A RESORT. It’s a hotel That charges a resort fee. The hotel was nice. Staff was amazing. Location is convenient BUT the hotel has no amenities. The pool is ALWAYS cold (sometimes freezing) and there are no umbrellas, so you are always running from the sun because there is no shade either. There is no pool bar/drinks or attendant. A huge plus, The beach is literally steps away. There are quite a few displaced locals staying at the hotel. It was nice to see them enjoying themselves. There are other fancier resorts in walking distance, if you want to get the extra amenities. Parking is not included but the valet attendants were very nice and quick.
Stayed 6 nights in Mar 2024
Response from OUTRIGGER Ka'anapali Beach Resort on 2 Apr 2024
Mahalo for your feedback. We are sorry that we did not meet your expectations. We will work hard to address our challenges to better serve you in the future.

10/10 Excellent

James G

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful from Victoria at the front desk to Lyn in housekeeping. Property was clean and quiet. We very much enjoyed our time at Outrigger and would come back should we return to Maui.
Stayed 9 nights in Mar 2024
Response from OUTRIGGER Ka'anapali Beach Resort on 1 Apr 2024
Mahalo for the 5 out of 5 rating. We appreciate your feedback and kind words about our Hosts. We look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort.

10/10 Excellent

Abundio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First time ever going to Maui and it didn’t disappoint! Amazing views and beautiful weather! I went golfing and that was a great time!
Stayed 3 nights in Mar 2024
Response from OUTRIGGER Ka'anapali Beach Resort on 1 Apr 2024
Mahalo for the 5 out of 5 rating. We appreciate your feedback and look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort

10/10 Excellent

Jason, Wilmette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time to Maui and staying in the Lahina area turned out to be a great decision. Maui Brewing is on site, you’re right on the beach and under a 5 minute walk to Whalers Crossing with has great restaurants and shopping. The staff was above and beyond. There are daily activities (included) along with a departure ceremony where the staff wishes you a safe journey and return in the future. Also every day at 11:30 then entire staff sings Hawaiian songs which was a nice touch.
Stayed 5 nights in Mar 2024
Response from OKB Family on 1 Apr 2024
Mahalo for your feedback, we appreciate it. We're happy to hear that you had a great time. We would love another opportunity to be of service to you if your travel plans return you to Maui. Have a safe journey home.

10/10 Excellent

Cawood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from OKB Family on 1 Apr 2024
Thank you for your 5 star rating, we appreciate it. If your travel plans return you to our beautiful island, please consider making us your home away from home. Travel home safely. Aloha!

10/10 Excellent

christian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was great private but also close to everything
Stayed 3 nights in Mar 2024
Response from OKB 'Ohana on 28 Mar 2024
Thank you for staying with us! Please enjoy your stay and let us know if you have any questions or need anything.We hope you will return to us if your travels return you to Maui.

10/10 Excellent

Jami lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff
Stayed 1 night in Mar 2024
Response from OKB 'Ohana on 28 Mar 2024
Aloha! Mahalo for choosing to make us your home away from home. Enjoy your vacation and let us know if you have any questions or need anything. We appreciate your business and hope you will return to visit us in the future.

10/10 Excellent

Scott, Eden Prairie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very nice. Staff is very helpful. They need to upgrade the pool area to include a hot tub. Other than that we were very happy with the Outrigger Kaanapali Beach!
Stayed 5 nights in Mar 2024
Response from OUTRIGGER Ka'anapali Beach Resort on 26 Mar 2024
Mahalo for the 5 out of 5 rating. We appreciate your feedback. We are planning a renovation soon and hope you will come back and visit us once it's complete.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a room situation upon arrival but the staff and manager were very helpful and we were very happy with the outcome. I would stay here again.
Stayed 5 nights in Mar 2024
Response from OUTRIGGER Ka'anapali Beach Resort on 25 Mar 2024
Mahalo for the 5 out of 5 rating. We appreciate your feedback and are happy that our hosts were able to address the situation on-site. We look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort.

4/10 Poor

Cheryl

Our room was very small with a bed placed so close to wall on one side, inches only, making it impossible to get in or out of the bed on one side. Very unsafe for elderly people. Noise in hallways, doors slamming and loud music from Deck bar and grill below. Balcony windows across from us could look into room. Bed not a queen size and very poor storage for suitcases. Television inappropriately placed on side wall stupidly placed. Extremely disappointed but the location to everything is ideal. Waited hours for room to be ready.
Stayed 6 nights in Mar 2024
Response from OUTRIGGER Ka'anapali Beach Resort on 25 Mar 2024
Mahalo for your feedback. We are sorry that we did not meet your expectations. We will work hard to address our challenges to better serve you in the future.

8/10 Good

Yin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
good location
Stayed 4 nights in Mar 2024
Response from OUTRIGGER Ka'anapali Beach Resort on 19 Mar 2024
Mahalo for your 4 out of 5 rating. We appreciate your feedback and look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort

10/10 Excellent

Andrew

Stayed 1 night in Mar 2024
Response from OKB 'Ohana on 8 Apr 2024
Aloha Andrew - We appreciate your feedback and would love to have you back.

10/10 Excellent

Priscilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Extended our trip and they allowed us to stay in the same room. Front desk Salome was very friendly and informative of the amenities. The Lei making class by Anela was awesome. She was also very friendly and learning about Hawaiian history and culture was priceless. Would definitely stay here again!
Stayed 2 nights in Feb 2024
Response from OUTRIGGER Ka'anapali Beach Resort on 1 Mar 2024
Aloha Pricilla!Mahalo for the 5 out of 5 rating. We appreciate your feedback and are happy that you were able to take advantage of our cultural classes. We will be sure to let Salome and Anela's about your positive comments. We look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from OUTRIGGER Ka'anapali Beach Resort on 27 Feb 2024
Aloha Jeff:Mahalo for the 5 out of 5 rating. We appreciate your feedback and look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort

8/10 Good

mike e

Liked: Cleanliness, staff & service, property conditions & facilities
!
Stayed 4 nights in Feb 2024
Response from OUTRIGGER Ka'anapali Beach Resort on 26 Feb 2024
Aloha Mike E:Mahalo for taking the time to share your 4 out of 5 rating. We appreciate your feedback and look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort.

6/10 Okay

Brooke

Stayed 4 nights in Feb 2024
Response from OUTRIGGER Ka'anapali Beach Resort on 25 Mar 2024
Mahalo for your feedback, we would appreciate your thoughts on how we could've made your stay a 5 out of 5. We look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort.

10/10 Excellent

kerri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was upgraded and we received a bottle of Champagne from the hotel for our anniversary. Perfect location and amazing staff The only downside is that we couldn’t stay longer.
Stayed 9 nights in Feb 2024
Response from OKB 'Ohana on 19 Feb 2024
Aloha and mahalo for your feedback. If your travels return you to the beautiful island of Maui, please consider making us your home away from home.

10/10 Excellent

thomas, wheeling

Liked: Cleanliness
Stayed 6 nights in Feb 2024
Response from OUTRIGGER Ka'anapali Beach Resort on 14 Feb 2024
Aloha Thomas: Mahalo for the 5 out of 5 rating. We appreciate your feedback and look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort

10/10 Excellent

Cesar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 5 nights in Feb 2024
Response from OUTRIGGER Ka'anapali Beach Resort on 13 Feb 2024
Aloha Cesar: Mahalo for the 5 out of 5 rating. We appreciate your feedback and look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Nicely located property. Friendly staff.
Stayed 2 nights in Feb 2024
Response from OUTRIGGER Ka'anapali Beach Resort on 16 Feb 2024
Aloha Jack:Mahalo for the 5 out of 5 rating. We appreciate your feedback and look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort.

10/10 Excellent

Andris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet friendly atmosphere
Stayed 8 nights in Jan 2024
Response from OKB 'Ohana on 10 Feb 2024
Mahalo for your feedback, we appreciate your business. Please come back and visit us again.

10/10 Excellent

Dan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from OUTRIGGER Ka'anapali Beach Resort on 6 Feb 2024
Aloha Dan: Mahalo for the 5 out of 5 rating. We appreciate your feedback and look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort

10/10 Excellent

Toby, Lodi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to beach and walkable to Whaler's Village
Stayed 2 nights in Jan 2024
Response from OKB 'Ohana on 3 Feb 2024
Mahalo Toby, for a 5 out of 5 rating. We appreciate it and look forward to having you back!

8/10 Good

Barry Joseph, Burlington

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No comment
Stayed 7 nights in Jan 2024
Response from OKB Family on 26 Jan 2024
Thank you for your feedback. Please come back to visit

8/10 Good

Carrie

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Beautifully situated, nice gardens & rooms. Excellent location for beach & shopping.Staff very polite and helpful. Not too open with communication, tho', didnt know about the extra daily $35 hotel charge until recieved an surprise charge on my card. Loved the gift shop, good stuff well priced there. Dislikes were the pool was COLD and the breakfast offered was a self serve buffet but $30p/p so I thought too expensive to enjoy. Overall great stay but a few misses there.
Stayed 5 nights in Jan 2024
Response from OUTRIGGER Ka'anapali Beach Resort on 25 Jan 2024
Aloha Carrie: Mahalo for the 4 out of 5 rating. We appreciate your feedback and will share your comments with our staff to make the necessary corrections. We look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort

10/10 Excellent

Barbara

Liked: Cleanliness, amenities
Stayed 14 nights in Jan 2024
Response from OUTRIGGER Ka'anapali Beach Resort on 22 Jan 2024
Mahalo for the 5 out of 5 rating. We appreciate your feedback and look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from OKB Family on 21 Jan 2024
Mahalo Nichole for the 5* rating. We appreciate it and hope you will return to visit us.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Loved everything except the pillows, too soft!
Stayed 5 nights in Jan 2024
Response from OKB Family on 18 Jan 2024
Thank you for your feedback. We're happy to read that you enjoyed your stay. Please consider staying with us again. Your feedback regarding our pillows will be shared.

10/10 Excellent

Doug

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the staff. They took such pride in the hotel and wished to share their culture with the guests. This was tremendously memorable to us.
Stayed 3 nights in Jan 2024
Response from OUTRIGGER Ka'anapali Beach Resort on 16 Jan 2024
Aloha Doug: Mahalo for the 10 out of 10 rating. We appreciate your feedback about our amazing hosts. We take great pride in having such wonderful people representing us. We look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort.

8/10 Good

Cindy

Stayed 2 nights in Jan 2024
Response from OUTRIGGER Ka'anapali Beach Resort on 16 Jan 2024
Aloha Cindy:Mahalo for the 8 out of 10 rating. We appreciate your feedback and look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort.

10/10 Excellent

Tyler Lee

Stayed 6 nights in Jan 2024
Response from OUTRIGGER Ka'anapali Beach Resort on 11 Jan 2024
Aloha Tyler Lee:Mahalo for the 5 out of 5 rating. We appreciate your positive feedback and look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort

10/10 Excellent

Pauline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Staff was friendly. Thoughtful complimentary gifts like beach bags and water bottles. The room we stayed at was updated and spacious. There's also a cultural center with free classes you can take where the staff educates you on native plants. I would stay here again.
Stayed 8 nights in Dec 2023
Response from OUTRIGGER Ka'anapali Beach Resort on 3 Jan 2024
Aloha Pauline:Mahalo for the 5 out of 5 rating. We appreciate your feedback about your recent stay. How wonderful that you were able to take advantage of our cultural classes and enjoyed them. We look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort

10/10 Excellent

Lazaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from OKB Family on 21 Jan 2024
Thank you for the 5* rating, Lazaro. Please come back and enjoy another visit with us.

8/10 Good

Concha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Dec 2023
Response from OUTRIGGER Ka'anapali Beach Resort on 2 Jan 2024
Aloha Concha:Mahalo for the 4 out of 5 rating. We appreciate your feedback and look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort

10/10 Excellent

Michele

Stayed 2 nights in Dec 2023
Response from OKB - Rooms team on 28 Dec 2023
Thank you for your rating. Please consider staying with us again in your future travels.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & very nice staff!
Stayed 12 nights in Dec 2023
Response from OKB - Rooms team on 26 Dec 2023
Thank you for your review. We're happy to hear that you enjoyed your stay and hope you will come back again and make us your home away from home!